All TicketSpice Reviews
1-25 of 83 Reviews
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Jared
11 - 50 employees
Used less than 2 years
OVERALL RATING:
4
Reviewed May 2023
Fantastic Ticketing Tool
Anonymous
501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Solid ticketing platform with low fees
We have used many ticketing solutions and found TicketSpice to possess all of the features we have needed from the more expensive solutions at a fraction of the price. Excellent product.
CONSIt would be great to have a rolling window of date availability for ongoing events. Otherwise, the software works great.
Hayley
Fine Art, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Best find after lots of research!
Overall we are very happy with this product and using it for registration on our events!
PROSEasily customizable. Great customer service! Had all the features we needed and lots of ways to create features we needing, using other features. That might be confusing - but basically they have lots of ways to create options and services that may not be plainly available through their software. It's been really great!
CONSThere was a minor glitch in the middle of our festival that we were able to work around, but it caused about 30 minutes of panic. It was part user error, but also part back-end software glitch. However - like I said, it was minor. Also, it was a Saturday and someone from TicketSpice called me on my cell directly from their cell on their day off to make sure I got it figured out.
Reason for choosing TicketSpice
More customizable. More features that we needed.
Reasons for switching to TicketSpice
More customizable. More of what we needed.
bob
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2022
ticketspice
works well with our goals and customers and POS
PROSease of use for us and customers, available 24/7
CONSslow customers service response time on critical matters
Judith
Music, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Awesome customer service and seamless use
[SENSITIVE CONTENT] was amazing! She went above and beyond to assist me and had the patience of an angel.
PROSTicketSpice is very easy to use. They have multiple ways to get support.
CONSNone. We are very happy with the product.
Reasons for switching to TicketSpice
Unhappy with service, expensive and TicketSpice has all the tools to be successful!
Anne
Museums and Institutions, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
White Glove Service, provided by [SENSITIVE CONTENT], was outstanding!
I cannot say enough positive things about [SENSITIVE CONTENT] and the TicketSpice experience. He demonstrated great skill and listening qualities, and truly made this a great experience, with helpful tutorials, expert instructions, and patience (for a Baby Boomer). All this has positioned the museum to have a successful major opening event.
PROS[SENSITIVE CONTENT] seamlessly designed software to meet Worcester Historical Museum's major exhibit opening timed-ticket needs. The pages he created include our logo, graphics, timed-ticketing, and catalog sales. In a friendly and helpful manner, [SENSITIVE CONTENT] set us up for success.
CONSI really can't identify a con about this software. It is primarily a ticket software program.
Reason for choosing TicketSpice
Quick response from the sales team and an interest in setting us up for success.
Jo
Entertainment, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Great new alternative
I love it. I'm a #ticketspice girl.
PROSFirst of all, this service is more affordable then the big alternatives I've used in the past. You can get your money right away and the customer service is very personal and friendly.
CONSNothing. I liked it all baby! Great service.
Reasons for switching to TicketSpice
Fees and ease of use. Plus yay for the small guyz!
David
Fund-Raising, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Great for Charity Events
Our charity has been using TicketSpice for several years now. Moving from one year to the next is extremely easy, even when the people in the Ticket Lead role change. Support is very good through the chat system. And if there is not an off-the-shelf Help for your question, the personalized assistance is great.
PROSHaving a multi-use ticket was a key deciding factor rather than needing many tickets for each person. The online support has been wonderful.
CONSDealing with graphic elements that need to be certain sizes can be a challenge for a user that isn't tech savvy for dealing with the manipulation of graphics. But anyone that has spent much time dealing with making graphic-heavy presentations will not find it difficult.
Brian
Non-Profit Organization Management, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
TicketSpice, Ticket sales for nonprofit organization
Straightforward ticket sales. Easy reporting. Great customer service.
PROSTicketSpice's customers service is always prompt, friendly and helpful.
CONSThe "Payouts" report needs to be refreshed from time to time to receive accurate information. As long as you are aware of this, it's no problem at all.
Anonymous
2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
No ticketed events without TicketSpice
As a start up, we needed to ticket events in a cost effective manner, that still made us look professional with a platform that is user friendly for nonprogrammer types. Ticket Spice was the perfect answer for us. As long as I'm at the helm of our production company, I will never use another platform to ticket source our events.
PROSThe ease of putting together ticketing for a simple event to the most complicated, professional looking results, and helpful, timely customer service.
CONSThe only con I can think of is online customer service is offline on the weekends/Sundays. Sometimes that's when I'm working on the platform. But their online resources to find your own answers is really helpful sometimes negating the need to speak with someone directly!
Shane
Government Administration, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Just what our Theatre needed
I am very pleased with ticketspice and everything that I have been able to do with creating our event tickets & links to those tickets. It sure takes a lot of work away from what we did in the past.
PROSEase of use & information captured & reviewed.
CONSNo really much to not like about this product.
Kelly
Arts and Crafts, 2-10 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Best decision we ever made!!
The biggest benefit was the tickets were sent with every order, I did not have to worry about processing payments or tickets. If someone lost their email, I was able to go in and resend the ticket with no issue. Once a ticket was scanned, if someone tried to do it twice the app would turn red, so I didnt have to worry about duplicates. Just an overall great experience.
PROSAbsolutely love how easy the service is to use and how quickly we receive a response to any questions with detailed answers / instructions. The App is so easy to use for ticket scanning, it made our event flow so seamlessly. We will continue to use TicketSpice from now on.
CONSNothing, loved the whole experience. I do recommend watching tutorials to help configure certain things, but customer service was very responsive so it was not an issue at all.
Reasons for switching to TicketSpice
Because I was creating my own tickets off of a template, processing all the payments and I had to look up every ticket that came through the door. It really slowed the line down and did not make sense to continue.
Michelle
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Excellent customer service
Ticketspice has simplified our online ordering process and makes it easier for people to learn about our business and purchase advance tickets to ease the lines on site.
PROSWe were completely new to this technology but the friendly, knowledgeable staff is always available to help wherever we need them.
CONSWe were intimidated by the technology at first but it is very user friendly.
Diana
Non-Profit Organization Management, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2016
Thank you, TicketSpice!
We used TicketSpice for our largest fundraiser of the year; a unique Orange is the New Black-themed premiere party and musical performance. Learning how to use the app, tailoring it to our needs, getting near-constant and friendly assistance from the TicketSpice team, and utilizing the app during and after our event was all simple, exciting, and worry-free.
PROSThe customer service was prompt, friendly, and patient. The app was flawless on the night of our event. The cost is very low without sacrificing quality. The app was flexible enough to meet nearly every need we had from start to finish.
CONSThe only real con for us was some limitations with reporting. It would have also been nice to do a test run of the app in action (scanning tickets, etc) with a test ticket - versus having to use real tickets for testing our phones, etc.
VICTORIA
Events Services, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Works wonderful for my events & the customer service team is hands down AMAZING!
I was very hesitant on using any type of event software, so I did a ton of trial and error with other free-trial software options and did my fair share of research prior to committing to purchasing anything. The customer service team has been awesome - all of the representatives are extremely kind, helpful and are all very knowledgeable on anything I have questions on!
PROSUser friendly; fool-proof; inexpensive; customer service is A+!
CONSNothing now - confusing at first getting to understand setup but overall its amazing and super easy to use!
Todd
Marketing and Advertising, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Great Product and Value
I'm very happy and currently using this product!
PROSThe system has great features & functionality. The costs are very reasonable as well. We have access to reserved seating we can use if needed.
CONSI really only have one issue that seems to have a limitation. The embedding feature Does not work super well on the website. It looks good and functions but it has limited customization. I've had this issue with every ticketing system I've used though.
Lisa
Entertainment, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Pumpkinfest Ticketing System
The only problem we were solving was line ups. Going to an on line ticketing platform will eliminate the line ups and also us to allow only a manageable number of people on the farm at a time
PROSThe ease of the product. It is also a simple process for our customers to use.
CONSThere are no cons it does everything I need it to do.
Reason for choosing TicketSpice
Many of the other farms had used them and they came highly recommended. I had many chats with people and they were very good to answer all of my questions. It was through the great custmer service that I decided to go with Ticketspice
Zardis
Entertainment, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
AWESOME experience! Easy and effortless
Everything was done in the program, i.e. accounting, statistics, and graphs.
PROSThe biggest pro for me was the fact that money was available immediately, enabling me to use the funds as they came in to handle expenses. Secondly, the fees were very reasonable. I love the fact that it was so easy to navigate and understand for myself and purchasers. This was the very first time I did something and Ticketspice was recommended.
Jim
Non-Profit Organization Management, 2-10 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Great For Non Profits
Was looking for a low cost ticket solution w ease of use. Ticket Spice was great fit for us.
CONSHard to say our experience has been great and if ever had small issue or question always got quick response.
Seth
Entertainment, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2022
We have been using Ticketspice for years!
Responsive with customer service and like using the texting service.
PROSI have been using Ticketspice for years. I have used other companies but have found that Ticketspice works the best for our needs.
CONSA little confusing in setting up your tickets.
Reason for choosing TicketSpice
I found the product easier to use
Karlee
Events Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Great Customer Support
We were able to get our ticket system up and running in a short amount of time. The Ticket Spice Team help to make our process easier. Easy to use Customer Support
CONSWe have have nothing to report at this time.
Joseph
Non-Profit Organization Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Customer support [sensitive content hidden]
Excellent--appreciate the superb customer support and ability to talk with a "real" person
PROSKnowledgable, professional, and responsive to my questions
CONSI have nothing negative to report about the service provided
Kellie
Verified reviewer
Computer Software, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Great for Professional Clubs
Increased accuracy in determining attendance.
PROSEase of creating multiple campaigns and allowing specific guest access. This is beneficial as the VP of Communications for a professional club that administers several different events chaired by different board members, all of whom require limited access. The ability to offer different ticketing levels and to purchase multiple tickets is also a great and necessary capability.
CONSDoes not easily integrate with Wordpress or Mail Chimp - requires Zapier to connect.
Kalyn
Used free trial
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2016
Stress free ticket sales
If you are planning a large event, there is already so much to worry about! After trying TONS of ticket selling platforms, this was by far the most comprehensive and competitive as far as pricing and functionality. I am so impressed with the level of customer service. They have truly worked with us to make sure our events go off without a hitch! I would suggest this to an organization, big or small, for your next ticket selling platform!
Alan
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
A Non Profits first experience with on line ticketing
The functionality, availability of reports, ease of use and cost are all worthy of five stars. I would highly recommend TicketSpice. I'm sure that ease of the process facilitated ticket sales. Customer service was always quick to respond but the system is so easy to navigate you most likely will not need their service once your account is established