Tix
About Tix
Awards and Recognition
Tix Pricing
• Box Office Fee - $0.25 per ticket (tickets sold through Tix’s box office system) • Online Fee - $1 to $1.50 per ticket (tickets sold online, through kiosks and mobile devices) • Call Center Fee - $3.50 per ticket (tickets sold through Tix’s call center service)
Starting price:
$0.25
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Tix
1 - 5 of 164 Reviews
Jennifer
Religious Institutions, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
TIX is the answer we needed--Great support and patron experience
We wanted an easy-to-use system where patrons could select their own seats for events in a 1500-seat venue and our smaller 450-seat theater. Going from our old paper system to TIX was a great decision. We were looking for a reasonable fee structure and solid customer support--TIX has both. Another feature that was important for us was to be able to hide the fee for certain events and TIX makes that easy to do. Sales reports, customer data and back-end management are easy to use and the TIX help library is excellent--anything I have not been able to figure out has been quickly responded to from TIX support via phone or email. I've also been impressed by the personal rapport of my support specialist--when I call, she knows who I am and is familiar with our organization's venues and events. I'm sure she has many clients to attend to, but I have had excellent response to each call or email--always within the same day! Many of our patrons are older and I have heard nothing but positive responses from those who have attempted to make online purchases through TIX. We have some who call or walk in for a "box office" experience, and those orders are easily handled. Since our TIX site is branded to look like our own website, many purchasers do not even recognize they have left our website to make their purchase. TIX is exactly what we were looking for.
PROSPatron experience is excellent. Help library is great. Customer support is excellent.
CONSSometimes the reports do not output to excel correctly, but the developer said this is a known issue and is being resolved.
Vendor Response
Jennifer, thank you for your glowing and comprehensive feedback! We're glad to hear that Tix has improved your ticket sales process and that our service and support team have made your experience with Tix overwhelmingly positive. Its nice to hear that your customers have enjoyed their online purchasing experience. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.
Replied December 2016
Stacey
Fine Art, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Tix makes ticketing easy
Mobile Opera began using Tix a year ago and from the beginning it was really helpful. The setup is intuitive and the processes are logical. The ease with which customers can navigate the ticketing process and the development tools for renewals and patron contact have improved our process greatly. The growth in early ticket sales in just our second year is impressive. Also, Tix' customer service is excellent with courteous representatives who are responsive and really know the answers. Tix is well worth the reasonable price.
CONSWE are pleased with Tix and do not wish to publicly review features that we are still learning of. You require an answer here but we prefer to address any questions or concerns to Tix directly.
Reasons for switching to Tix
We wanted an easier process that was more responsive to our development needs rather than a one-size-fits-all approach. Tix is very flexible.
Joan
Entertainment, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2023
tix review
been working with for many years.
PROSmultiple function options that help sort and set up
CONSintegration with credit card machine. easier understand of email management
Monica
Events Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Tix is a great partner for our venue
The personalized service we receive makes Tix a valuable partner in operating a successful venue. As a local government-owned facility, cost controls are not only important; they are subject to governmental review. Tix offers all desired features at a demonstrably competitive price.
PROSTix is easy to use for staff and customers. I have shopped the competition and appreciate the pricing and service that Tix provides. We benefit from Tix keeping our venue in focus throughout the customer interaction with landing pages etc. reflecting our name in the forefront.
CONSNot all of the features of some legacy reports have been integrated into the newer reports that can be created. Some minor features (like changeable tax rates and ticket text for printing) are not as easy for us to adjust, fortunately [SENSITIVE CONTENT] is always happy to make changes for us.
Katrina
Performing Arts, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Praise for [sensitive content hidden]
Our Account Rep, [sensitive content hidden], offers incredibly prompt, thorough communication and service.
CONSReliability of the scanning feature is spotty and requires WiFi
Vendor Response
Hi Katrina. Thank you for taking the time to review our service. We're glad to hear that your experience has been positive. Please note that our scanning feature does not require WiFi. It's been designed to work in online and offline modes automatically. Please reach out to our support team if you have any questions. Thank you for choosing Tix!
Replied November 2023