Universe software


33 reviews(4.5/5)
33 reviews(4.5/5)

Universe is a cloud-based social ticketing solution that allows its customers to sell tickets online, promote brands and manage online events such as food festivals, film festivals, music festivals, tech conferences and fundraisers. Primary features include ticket manager, event page creation, electronic ticketing, access keys, social media campaigns, reporting and analytics.

It allows users to sell tickets from various channels and offers a ticket manager module that can check attendance at the door. It allows customers to create custom advertisements. Other features include QR barcodes scanning, card payments, visitor traffic management, sales reports and ticket scanning errors detection.

Universe also offers advanced ticketing features that include editable pricing, discount codes, attendee management, customizable checkout and electronic ticketing. It offers integration with Zapier, WordPress, Weebly, Google Analytics, MailChimp, Wix and others.

Supported Operating System(s):
Web browser (OS agnostic)

33 Reviews of Universe

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  • Jay from Food Truck Festivals of America

    Number of employees: 11-50 employees

    June 2018

    Using Universe has been an incredible experience from top to bottom.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is extremely customizable, with a wide array of features of all kinds to best suit are companies needs. Additionally, the customer support team is invaluably helpful in utilizing the system to its maximum potential

    Cons

    Sometimes we struggle with user error of the scan functions, which the customer success team has been incredibly supportive in by sharing best practices for on-site processing. When occasional glitches arise, the development team is extremely responsive in correcting any issues.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • James from USA Rugby

    Number of employees: 11-50 employees

    June 2018

    Universe has been fairly seamless to integrate into our ticketing operations.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The ability to be our own box office

    Pros

    The ease of setting up an event within the system, and ability to quickly train contract and volunteer staff. The ability to collect data from our attendees is integral.

    Cons

    A walkup credit sale can be slightly difficult to process. It would be nice to digitally request scanning devices at the time the event is created within Universe.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Stefan from Cannonball Productions

    June 2018

    Great DIY event ticketing solution with ability and resources to improve.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The greatest benefit for us is the DIY solution for Ticketmaster venues. Universe's partnership with TM allows us to easily manage all facets of ticketing for our event from inventory to refunds to creative. Their dashboard allows us to track pacing to goals, their integrations allow us to measure marketing efforts, and their team is very responsive and collaborative.

    Pros

    The ability to not only sell tickets and check on sales daily but track who they are and where they are coming from. Their integrations are top notch and easy to manage if you don't have much of a tech background.

    Cons

    The inability to transfer attendees after they've bought tickets. A common customer service issue for us is that a time slot ends up not working out and they would like to switch to an earlier or later session. The only way to do this is to refund the customer completely and have them buy the new tickets.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Joanna from Yellow Co

    June 2018

    Customer service is great- super love the relational aspect.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great customer service.

    Pros

    I like how easy it is to embed on the website. I also love how easy it is to get in touch with people.

    Cons

    I think sometimes the ticketing UI, creating new tickets and such seems super confusing to navigate. Creating new tickets and locks, all of it is in places that doesn't come naturally to figure out.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kellyn from Istoria Collective

    June 2018

    I love the customer service and the look of everything. There are still glitches.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's easy to use, and looks great.

    Pros

    Love the look and feel. Love that it integrates well within our sites and that our customers don't have to leave our site to buy a ticket. The customer service is fantastic. I love knowing that I have someone that I can call if I need someone immediately (and it has happened).

    Cons

    I don't like that we have to be logged in to purchase tickets. Many people forget their log in. I wish upgrading options were easier. I wish there were partial refunds capabilities.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tamara from Stratford Chefs School

    Number of employees: 11-50 employees

    June 2018

    Love! But could use some updates that take our business model into consideration.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The price is one of the best on the market. It is visually appealing (helps with marketing). Ease of uploading new events.

    Cons

    We use universe to sell tickets to cooking classes over the spring & summer months. Therefore, we are hosting between 4 to 6 unique events per week. Back end navigation is getting better, but when dealing with a large amount of events, can still be cumbersome and time consuming.

    Our customers have a hard time going through our list of classes on universe.com(we also upload the calendar to our webpage and create a print calendar of events to help with this): you cannot skip to a certain page in the list of events from the profile page; if you click on a class to learn more and want to go back to the list of events, you are taken back to the first listing and have to scroll through all the pages again (we can have up to 8 pages of events); there is no calendar option for quickly scanning the upcoming events; although we have created passes, we are often asked if it is possible to purchase a gift certificate code or option (that do not expire - like passes have to - to keep within Canadian law). A way to make a mass edit to all events - in the additional order message, or discount codes, for example - would be a huge time saver instead of having to go back and update each event individually one they are live.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Amy from The World is Fun

    Number of employees: 51-200 employees

    June 2018

    We love this software and would t be able to do what we do as effectively without it.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use and the ability to collaborate as a team. This software is well thought out and the company seems committed to evolving the software as technology changes.

    Cons

    The sort features on the dashboard could use some improvements but it still works well. The messaging feature would be better if it sent a message to the admin email so it doesn't need to be checked and complete customization of content and timing of reminders would be nice.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    April 2018

    Universe has been a great resource to add events and link to our website.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's a great software and super easy to use. The interface is clean, simple and easy. The ability to connect the event to your website and link it up so your clients can easily head to the event page and purchase tickets benefits everyone involved.

    Pros

    I like the simplicity of it for adding in events and event information. I've used it for big and small events and enjoy the interface of it. The dashboard is super clean and easy to maneuver as well.

    Cons

    The customization of the tickets can get confusing. I wish there was a little more flexibility and custom options for when you need multiple different tickets and ways for people to RSVP to your event.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Universe, Uniiverse Collaborative Lifestyle, Inc.

    April 2018

    Hey there! Thanks for taking the time to leave us a review. We appreciate all of the feedback you have provided and will share it with the team. Looking forward to helping you grow your future events! All the best, Universe

  • Brian from Global Music Broadcasting

    March 2018

    Amazing Product! Check ins are flawless, easy to use app, and staff is next to none

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use App that shows check ins / remaining tickets out. Staff is constantly reaching out to improve the product and giving suggestions to assist with my events. My business is valued to them and they show it. Will never use another ticketing service

    Cons

    Make sure you click remember to save when making changes to your event. It does not automatically save, so that make sure to remember to do that

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Universe, Uniiverse Collaborative Lifestyle, Inc.

    March 2018

    Thanks for the kind words, Brian! We are excited about the future successes of all your events. Always be sure to reach out with any questions or concerns. Cheers! Universe

  • James from The Cyber Senate and Sagacity Media Ltd

    February 2018

    Not as good as the rest

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    If we could migrate all ticket buyers from this platform without disruption we would. So really cannot say there are benefits compared to others.

    Pros

    It looks slick and is easy to embed..connects with Stripe easily, support usually answers within 24 hours (US based only)

    Cons

    The entire platform looks easy, but once you get stuck in you really realise unintuitive the entire platform is.
    Today the entire website was down, all our ticket forms across our websites disappeared.
    Adding attendees manually for offline invoicing sends them "free" receipts .. We could go on all day.. We have used almost all of the top ticketing platforms and this cannot recommend

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Universe, Uniiverse Collaborative Lifestyle, Inc.

    March 2018

    Hey James, Thanks for taking the time to leave us a review. We apologize for the less than positive experience you had with our platform. We are constantly working to create a more intuitive experience for all of our event organizers. Your feedback is of great value to us. Would you be open to chatting further about the points you addressed in this post? Best, Universe

  • Gweldyn from State of The Arts Productions

    October 2016

    No response from customer support, and no number to call

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I had a event 9/30 -10/2. When my funds were available I transfer them to my bank account. I received the funds for one day. but the other days no funds were received. When I go to my dashboard it show $ 0.00 are available. I am still waiting for a response to my email. I am unlikely to use this service again.

    Review Source: Capterra
  • Louise from Edge of the Woods

    May 2016

    Good customer service

    Ease-of-use
    Quality
    Support

    The customer service was excellent. The replied to all my concerns. However I found it much clunkier to use than Eventbrite. Maybe if I were entirely digital, didn't need a printed guest list, only checked people in online it would be better for our use. The dashboard is cluttered with non-essential info, in my opinion. Single cancelled tickets take up as much space as an upcoming event. EventBrite Facebook integration works much better, shows right up as an upcoming event on the Facebook page with one click. EventBrite automatically sends us a check when the event is over. Universe, i must log into the account and request the funds. The editing of an event in EventBrite is simpler; it doesn't require as much scrolling as the image heavy universe editing window. I'm sure for some people Universe is what they are looking for. I have switched back to EventBrite.

    Review Source: Capterra
  • Brittney from Just B Kause

    February 2016

    Above and Beyond

    Ease-of-use
    Quality
    Support

    I have not used Universe before but I am glad I decided to use them for our upcoming event. Patrick is my rep and he went above and beyond to make sure that I was able to get the full benefit of the site. I wasn't able to figure out how to post my event link on my Facebook page and he went ahead and did it for me. So far I am very pleased with my decision to use Universe. I will post another review once our event has passed.

    Review Source: Capterra
  • Antonio from Cidade Productions

    December 2015

    Best customer service

    Ease-of-use
    Quality
    Support

    I would personally would like to recognize the professionalism and dedication of your customer service department mainly Jane Guan for going above and beyond their normal duties to ensure satisfaction. Thank you so much for your assistance and keep up the great work

    Review Source: Capterra
  • Moe from The North American Bitcoin Conference

    December 2015

    The best ticketing service out there.

    Ease-of-use
    Quality
    Support

    Seriously the best ticketing software out there. Super simple to set up, to integrate, and start accepting payments. Have been organizing large events for the past five years, and have tried EVERYTHING. Ticketmaster, eventbrite, eventjoy, ti.to, eventful, bizzabo all of them are not as good as Universe. Recommend highly! Hopefully they will produce event apps one day - or sell event apps to event hosts to offer to attendees.

    Review Source: Capterra
  • Brandi from N/A

    December 2015

    Major Glitches

    Ease-of-use
    Quality
    Support

    I tried universe months ago and was impressed. It was easy to use. Easier and more intuitive than Eventbrite. Unfortunately, I decided to go back in and post some more events and I spent 2 hours retyping my profile information in, because everytime it saved and I went to another page it disappeared. I also had to remove an old event that sold one ticket worth $0. I tried "deleting event' but that wasn't an option, I tried unlisting it. I tried giving a "refund" of $0 to the one registrant and no luck. I finally had to just ask them to close the entire account. Eventbrite is a lot easier to use than universe. Universe is "simple" without the tech issues, but there are some serious usability issues if you ask me. Not sure if the previous posts are 100% accurate. All 5's in all areas doesn't seem authentic. I'll see if customer service contacts me back about my profile issue. I'd hate to start all over again with eventbrite. Major time waster! I'm urked!

    Review Source: Capterra
  • Brandi from N/A

    December 2015

    Major Glitches

    Ease-of-use
    Quality
    Support

    I tried universe months ago and was impressed. It was easy to use. Easier and more intuitive than Eventbrite. Unfortunately, I decided to go back in and post some more events and I spent 2 hours retyping my profile information in, because everytime it saved and I went to another page it disappeared. I also had to remove an old event that sold one ticket worth $0. I tried "deleting event' but that wasn't an option, I tried unlisting it. I tried giving a "refund" of $0 to the one registrant and no luck. I finally had to just ask them to close the entire account. Eventbrite is a lot easier to use than universe. Universe is "simple" without the tech issues, but there are some serious usability issues if you ask me. Not sure if the previous posts are 100% accurate. All 5's in all areas doesn't seem authentic. I'll see if customer service contacts me back about my profile issue. I'd hate to start all over again with eventbrite. Major time waster! I'm urked!

    Review Source: Capterra
  • May from Taste of Texas BBQ

    August 2015

    I have used Universe for 6 events. Love you!!!

    Ease-of-use
    Quality
    Support

    Easy to set up. I like that I can make changes when needed. It is easy to check the progress of an event. I never have to worry about the money part of an event, because you take care of that. Very user friendly!

    Review Source: Capterra

    Response: Universe, Uniiverse Collaborative Lifestyle, Inc.

    August 2015

    Hi May, Thanks for using Universe for your events and for taking the time to review us. I'm happy you're having a good experience with Universe!

  • Lisa Carrie from Action Potential Lab

    August 2015

    Easy and Effective

    Ease-of-use
    Quality
    Support

    The fact that they promote events, like my own, on their newsletter, is the reason I continue to use this program.

    Review Source: Capterra

    Response: Universe, Uniiverse Collaborative Lifestyle, Inc.

    August 2015

    Hi Lisa, Thanks for taking the time to review us. We're happy to keep promoting your awesome events!

  • S. from Web Series Festival Global

    August 2015

    Easy to use, beautiful look

    Ease-of-use
    Quality
    Support

    The ease of use and how gorgeous the site looks after makes this FUN.

    Review Source: Capterra

    Response: Universe, Uniiverse Collaborative Lifestyle, Inc.

    August 2015

    Hi Marie, Thank you for taking the time to review Universe! We're glad that you enjoy creating and managing your events on Universe. FUN is our goal!

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