Universe Software


 

Universe is an on-demand social ticketing software solution that allows its customers to sell tickets online, promote brands and manage online events. The product allows customers to create customized advertisements as per their requirements.

Universe also offers scanning of QR bar codes, payments by card, managing visitor traffic, generating sales reports and detecting ticket scanning errors.

With Universe, users can sell tickets from anywhere. The system can be accessed from any device, and it can be embedded directly in users' websites. It includes a ticket manager module that allows users to check attendance at the door.

Users can also create email and social media campaigns. They can offer special incentives to customers who tweet about campaigns, and users can track sales in real-time and export data in various formats. 

Universe also offers advanced ticketing features that include flexible pricing, discounted codes, attendee management, customizable checkout and electronic ticketing.

Universe caters to the needs of over 28,000 event organizers across a range of segments, including food festivals, film festivals, music festivals, tech conferences and fundraisers. The product offers integration with WordPress, Weebly, Google Analytics, MailChimp and Wix.com.

 

Universe - Sign-in
 
  • Universe - Sign-in
    Sign-in
  • Universe - Mobile app
    Mobile app
  • Universe - QR code scanner
    QR code scanner
Supported Operating System(s):
Web browser (OS agnostic)

23 Reviews of Universe

Showing 1-20 of 23

 

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Gweldyn from State of The Arts Productions

October 2016

October 2016

No response from customer support, and no number to call

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I had a event 9/30 -10/2. When my funds were available I transfer them to my bank account. I received the funds for one day. but the other days no funds were received. When I go to my dashboard it show $ 0.00 are available. I am still waiting for a response to my email. I am unlikely to use this service again.

Source: Capterra
 

Louise from Edge of the Woods

May 2016

May 2016

Good customer service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The customer service was excellent. The replied to all my concerns.

However I found it much clunkier to use than Eventbrite. Maybe if I were entirely digital, didn't need a printed guest list, only checked people in online it would be better for our use.

The dashboard is cluttered with non-essential info, in my opinion. Single cancelled tickets take up as much space as an upcoming event.

EventBrite Facebook integration works much better, shows right up as an upcoming event on the Facebook page with one click.

EventBrite automatically sends us a check when the event is over. Universe, i must log into the account and request the funds.

The editing of an event in EventBrite is simpler; it doesn't require as much scrolling as the image heavy universe editing window.

I'm sure for some people Universe is what they are looking for. I have switched back to EventBrite.

Source: Capterra
 

Brittney from Just B Kause

February 2016

February 2016

Above and Beyond

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have not used Universe before but I am glad I decided to use them for our upcoming event. Patrick is my rep and he went above and beyond to make sure that I was able to get the full benefit of the site. I wasn't able to figure out how to post my event link on my Facebook page and he went ahead and did it for me. So far I am very pleased with my decision to use Universe. I will post another review once our event has passed.

Source: Capterra
 

Antonio from Cidade Productions

December 2015

December 2015

Best customer service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would personally would like to recognize the professionalism and dedication of your customer service department mainly Jane Guan for going above and beyond their normal duties to ensure satisfaction.
Thank you so much for your assistance and keep up the great work

Source: Capterra
 

Moe from The North American Bitcoin Conference

December 2015

December 2015

The best ticketing service out there.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Seriously the best ticketing software out there.

Super simple to set up, to integrate, and start accepting payments.

Have been organizing large events for the past five years, and have tried EVERYTHING. Ticketmaster, eventbrite, eventjoy, ti.to, eventful, bizzabo all of them are not as good as Universe.

Recommend highly!

Hopefully they will produce event apps one day - or sell event apps to event hosts to offer to attendees.

Source: Capterra
 

Brandi from N/A

December 2015

December 2015

Major Glitches

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I tried universe months ago and was impressed. It was easy to use. Easier and more intuitive than Eventbrite. Unfortunately, I decided to go back in and post some more events and I spent 2 hours retyping my profile information in, because everytime it saved and I went to another page it disappeared. I also had to remove an old event that sold one ticket worth $0. I tried "deleting event' but that wasn't an option, I tried unlisting it. I tried giving a "refund" of $0 to the one registrant and no luck. I finally had to just ask them to close the entire account. Eventbrite is a lot easier to use than universe. Universe is "simple" without the tech issues, but there are some serious usability issues if you ask me. Not sure if the previous posts are 100% accurate. All 5's in all areas doesn't seem authentic. I'll see if customer service contacts me back about my profile issue. I'd hate to start all over again with eventbrite. Major time waster! I'm urked!

Source: Capterra
 

Brandi from N/A

December 2015

December 2015

Major Glitches

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I tried universe months ago and was impressed. It was easy to use. Easier and more intuitive than Eventbrite. Unfortunately, I decided to go back in and post some more events and I spent 2 hours retyping my profile information in, because everytime it saved and I went to another page it disappeared. I also had to remove an old event that sold one ticket worth $0. I tried "deleting event' but that wasn't an option, I tried unlisting it. I tried giving a "refund" of $0 to the one registrant and no luck. I finally had to just ask them to close the entire account. Eventbrite is a lot easier to use than universe. Universe is "simple" without the tech issues, but there are some serious usability issues if you ask me. Not sure if the previous posts are 100% accurate. All 5's in all areas doesn't seem authentic. I'll see if customer service contacts me back about my profile issue. I'd hate to start all over again with eventbrite. Major time waster! I'm urked!

Source: Capterra
 

May from Taste of Texas BBQ

August 2015

August 2015

I have used Universe for 6 events. Love you!!!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Easy to set up. I like that I can make changes when needed. It is easy to check the progress of an event. I never have to worry about the money part of an event, because you take care of that. Very user friendly!

Source: Capterra
 

Lisa Carrie from Action Potential Lab

August 2015

August 2015

Easy and Effective

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The fact that they promote events, like my own, on their newsletter, is the reason I continue to use this program.

Source: Capterra
 

S. from Web Series Festival Global

August 2015

August 2015

Easy to use, beautiful look

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The ease of use and how gorgeous the site looks after makes this FUN.

Source: Capterra
 

Timothy from Tri County Process Service

August 2015

August 2015

We embeded our ticket sales right on our website with no redirection to the Universe web site!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Love it! Our small fundraiser, through the use of Universe ticket sales and the media links, we were able to put on our web site via widget, doubled the size of our originally planned event.
A complete success...

Source: Capterra
 

Noel from Neighborhood Christian Legal Clinic

August 2015

August 2015

We just switched to Universe -- great decision!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Universe is so intuitive, beautiful, and user-friendly for our staff as well as our audience. I was so impressed while looking through their site that I registered on-the-spot! Props to everyone at Universe. We are very happy to be their customer.

Source: Capterra
 

Molly from The Starfish Group

August 2015

August 2015

We sold more tickets than expected and the process was easy!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Easy to use web site, great metrics and behind the scenes capability, flexible and well-designed site.

Source: Capterra
 

jerome from jt productions

August 2015

August 2015

WONDERFUL

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I must say that Universe is such a wonderful site for all sorts categories and genres for promoting and simply marketing your wares! Customer service also is exemplary! It is my profound pleasure to have teamed up with such an outstanding organization!! Thank You!!

Source: Capterra
 

Michael from Syracuse International Film Festival

August 2015

August 2015

Great site, Excellent service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We are using Universe for the first time to handle all the ticketing for our film festival. I wish I had known abut this service years ago. Their site makes it easy to create and track events. Their customer service is excellent. Syracuse International Film Festival highly recommends this site.

Source: Capterra
 

Sebastian from St. Party's Day

August 2015

August 2015

Very easy to use platform.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I find the majority of ticket sales happen the week leading up to an event. Universe is the easiest to use platform which comes in handy when you have to check for sales updates, pull reports, and update ticket prices/capacities. The support team is always available when I need them and are happy to suggest how I can get more out of the platform.

Source: Capterra
 

Ted from Black Alphabet

August 2015

August 2015

Perfect for our events and festivals

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We used Universe for our last 2 festivals and were super happy with it. It's easy to use but most importantly, it was a great experience for our guests at the door. Their app makes it super easy and fast to scan tickets and get people in.

Source: Capterra
 

Pat from Paint & Sip

June 2015

June 2015

Easy, Gorgeous, and Effective

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The title of this review says it all. It took me all of 10 minutes to set up my event online and it came with a really beautiful custom page. I really liked how I could sell tickets right off of my Facebook page. I sold out faster than I ever did when I used Eventbrite!

Source: Capterra
 

Elliot from Eventful Productions

September 2014

September 2014

Great Service - Best I have tried yet

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros: I have used a lot of various ticket software over the years. Being an event organizer for some time, I have found a lot of options on the market, however what stuck out about Uniiverse is their social approach to ticketing. They have great integration with our website, and the social-features for promoting my event were amazing. I feel as though its a modern take on ticketing, one which really works well with how people discover and book events.

Cons: overall a great experience. I think the biggest thing for most people is concern over learning a new piece of software, however I had no problems - the Uniiverse team was there to explain everything I needed and answer any questions I had!

Overall Experience: Great, we'll definitely be using Uniiverse again in the future!

Source: Capterra
 

Anna from Kip Entertainment

September 2014

September 2014

Helped my sell 35% more tickets this year!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I ABSOLUTELY love Uniiverse. It's so easy to use and set up. I installed the widget on my website and sold tickets right there! I set up a discount for people who tweet about my events and this really helped spread the word. I sold 35% more tickets this year! Anna

Source: Capterra