Universe Software


 

Universe is an on-demand social ticketing software solution that allows its customers to sell tickets online, promote brands and manage online events. The product allows customers to create customized advertisements as per their requirements.

Universe also offers scanning of QR bar codes, payments by card, managing visitor traffic, generating sales reports and detecting ticket scanning errors.

With Universe, users can sell tickets from anywhere. The system can be accessed from any device, and it can be embedded directly in users' websites. It includes a ticket manager module that allows users to check attendance at the door.

Users can also create email and social media campaigns. They can offer special incentives to customers who tweet about campaigns, and users can track sales in real-time and export data in various formats. 

Universe also offers advanced ticketing features that include flexible pricing, discounted codes, attendee management, customizable checkout and electronic ticketing.

Universe caters to the needs of over 28,000 event organizers across a range of segments, including food festivals, film festivals, music festivals, tech conferences and fundraisers. The product offers integration with WordPress, Weebly, Google Analytics, MailChimp and Wix.com.

 

Universe - Sign-in
 
  • Universe - Sign-in
    Sign-in
  • Universe - Mobile app
    Mobile app
  • Universe - QR code scanner
    QR code scanner
Supported Operating System(s):
Web browser (OS agnostic)

27 Reviews of Universe

Showing 1-20 of 27

 

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April 2018

April 2018

Universe has been a great resource to add events and link to our website.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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It's a great software and super easy to use. The interface is clean, simple and easy. The ability to connect the event to your website and link it up so your clients can easily head to the event page and purchase tickets benefits everyone involved.

Pros

I like the simplicity of it for adding in events and event information. I've used it for big and small events and enjoy the interface of it. The dashboard is super clean and easy to maneuver as well.

Cons

The customization of the tickets can get confusing. I wish there was a little more flexibility and custom options for when you need multiple different tickets and ways for people to RSVP to your event.

Review Source: Capterra
 

Brian from Global Music Broadcasting

March 2018

March 2018

Amazing Product! Check ins are flawless, easy to use app, and staff is next to none

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Easy to use App that shows check ins / remaining tickets out. Staff is constantly reaching out to improve the product and giving suggestions to assist with my events. My business is valued to them and they show it. Will never use another ticketing service

Cons

Make sure you click remember to save when making changes to your event. It does not automatically save, so that make sure to remember to do that

Review Source: Capterra

  Response: Universe, Uniiverse Collaborative Lifestyle, Inc.

Date: March 2018

March 2018

 

Thanks for the kind words, Brian! We are excited about the future successes of all your events.

Always be sure to reach out with any questions or concerns.

Cheers!
Universe

 

James from The Cyber Senate and Sagacity Media Ltd

February 2018

February 2018

Not as good as the rest

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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If we could migrate all ticket buyers from this platform without disruption we would. So really cannot say there are benefits compared to others.

Pros

It looks slick and is easy to embed..connects with Stripe easily, support usually answers within 24 hours (US based only)

Cons

The entire platform looks easy, but once you get stuck in you really realise unintuitive the entire platform is.
Today the entire website was down, all our ticket forms across our websites disappeared.
Adding attendees manually for offline invoicing sends them "free" receipts .. We could go on all day.. We have used almost all of the top ticketing platforms and this cannot recommend

Review Source: Capterra

  Response: Universe, Uniiverse Collaborative Lifestyle, Inc.

Date: March 2018

March 2018

 

Hey James,

Thanks for taking the time to leave us a review. We apologize for the less than positive experience you had with our platform. We are constantly working to create a more intuitive experience for all of our event organizers.

Your feedback is of great value to us. Would you be open to chatting further about the points you addressed in this post?

Best,
Universe

 

Gina from Cabbagetown Short Film Festival
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

annual film festival ticket sales made box office much easier

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Functionality
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Quality
Support
Pros

tracking number of salesI dont like this Survey I don't like being forced to write more than necessary

Cons

link to the purchase page is not attractive...adds a step I dont like this Survey I don't like being forced to write more than necessary

Review Source: Capterra
 

Gweldyn from State of The Arts Productions

October 2016

October 2016

No response from customer support, and no number to call

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Value for Money

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I had a event 9/30 -10/2. When my funds were available I transfer them to my bank account. I received the funds for one day. but the other days no funds were received. When I go to my dashboard it show $ 0.00 are available. I am still waiting for a response to my email. I am unlikely to use this service again.

Review Source: Capterra
 

Louise from Edge of the Woods

May 2016

May 2016

Good customer service

Ease-of-use

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Support

The customer service was excellent. The replied to all my concerns.

However I found it much clunkier to use than Eventbrite. Maybe if I were entirely digital, didn't need a printed guest list, only checked people in online it would be better for our use.

The dashboard is cluttered with non-essential info, in my opinion. Single cancelled tickets take up as much space as an upcoming event.

EventBrite Facebook integration works much better, shows right up as an upcoming event on the Facebook page with one click.

EventBrite automatically sends us a check when the event is over. Universe, i must log into the account and request the funds.

The editing of an event in EventBrite is simpler; it doesn't require as much scrolling as the image heavy universe editing window.

I'm sure for some people Universe is what they are looking for. I have switched back to EventBrite.

Review Source: Capterra
 

Brittney from Just B Kause

February 2016

February 2016

Above and Beyond

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Customer Support

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Support

I have not used Universe before but I am glad I decided to use them for our upcoming event. Patrick is my rep and he went above and beyond to make sure that I was able to get the full benefit of the site. I wasn't able to figure out how to post my event link on my Facebook page and he went ahead and did it for me. So far I am very pleased with my decision to use Universe. I will post another review once our event has passed.

Review Source: Capterra
 

Antonio from Cidade Productions

December 2015

December 2015

Best customer service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would personally would like to recognize the professionalism and dedication of your customer service department mainly Jane Guan for going above and beyond their normal duties to ensure satisfaction.
Thank you so much for your assistance and keep up the great work

Review Source: Capterra
 

Moe from The North American Bitcoin Conference

December 2015

December 2015

The best ticketing service out there.

Ease-of-use

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Customer Support

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Seriously the best ticketing software out there.

Super simple to set up, to integrate, and start accepting payments.

Have been organizing large events for the past five years, and have tried EVERYTHING. Ticketmaster, eventbrite, eventjoy, ti.to, eventful, bizzabo all of them are not as good as Universe.

Recommend highly!

Hopefully they will produce event apps one day - or sell event apps to event hosts to offer to attendees.

Review Source: Capterra
 

Brandi from N/A

December 2015

December 2015

Major Glitches

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I tried universe months ago and was impressed. It was easy to use. Easier and more intuitive than Eventbrite. Unfortunately, I decided to go back in and post some more events and I spent 2 hours retyping my profile information in, because everytime it saved and I went to another page it disappeared. I also had to remove an old event that sold one ticket worth $0. I tried "deleting event' but that wasn't an option, I tried unlisting it. I tried giving a "refund" of $0 to the one registrant and no luck. I finally had to just ask them to close the entire account. Eventbrite is a lot easier to use than universe. Universe is "simple" without the tech issues, but there are some serious usability issues if you ask me. Not sure if the previous posts are 100% accurate. All 5's in all areas doesn't seem authentic. I'll see if customer service contacts me back about my profile issue. I'd hate to start all over again with eventbrite. Major time waster! I'm urked!

Review Source: Capterra
 

Brandi from N/A

December 2015

December 2015

Major Glitches

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I tried universe months ago and was impressed. It was easy to use. Easier and more intuitive than Eventbrite. Unfortunately, I decided to go back in and post some more events and I spent 2 hours retyping my profile information in, because everytime it saved and I went to another page it disappeared. I also had to remove an old event that sold one ticket worth $0. I tried "deleting event' but that wasn't an option, I tried unlisting it. I tried giving a "refund" of $0 to the one registrant and no luck. I finally had to just ask them to close the entire account. Eventbrite is a lot easier to use than universe. Universe is "simple" without the tech issues, but there are some serious usability issues if you ask me. Not sure if the previous posts are 100% accurate. All 5's in all areas doesn't seem authentic. I'll see if customer service contacts me back about my profile issue. I'd hate to start all over again with eventbrite. Major time waster! I'm urked!

Review Source: Capterra
 

May from Taste of Texas BBQ

August 2015

August 2015

I have used Universe for 6 events. Love you!!!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
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Support

Easy to set up. I like that I can make changes when needed. It is easy to check the progress of an event. I never have to worry about the money part of an event, because you take care of that. Very user friendly!

Review Source: Capterra

  Response: Universe, Uniiverse Collaborative Lifestyle, Inc.

Date: August 2015

August 2015

 

Hi May,

Thanks for using Universe for your events and for taking the time to review us. I'm happy you're having a good experience with Universe!

 

Lisa Carrie from Action Potential Lab

August 2015

August 2015

Easy and Effective

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The fact that they promote events, like my own, on their newsletter, is the reason I continue to use this program.

Review Source: Capterra

  Response: Universe, Uniiverse Collaborative Lifestyle, Inc.

Date: August 2015

August 2015

 

Hi Lisa,

Thanks for taking the time to review us. We're happy to keep promoting your awesome events!

 

S. from Web Series Festival Global

August 2015

August 2015

Easy to use, beautiful look

Ease-of-use

Product Quality

Customer Support

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Support

The ease of use and how gorgeous the site looks after makes this FUN.

Review Source: Capterra

  Response: Universe, Uniiverse Collaborative Lifestyle, Inc.

Date: August 2015

August 2015

 

Hi Marie,

Thank you for taking the time to review Universe! We're glad that you enjoy creating and managing your events on Universe. FUN is our goal!

 

Timothy from Tri County Process Service

August 2015

August 2015

We embeded our ticket sales right on our website with no redirection to the Universe web site!

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Love it! Our small fundraiser, through the use of Universe ticket sales and the media links, we were able to put on our web site via widget, doubled the size of our originally planned event.
A complete success...

Review Source: Capterra

  Response: Universe, Uniiverse Collaborative Lifestyle, Inc.

Date: August 2015

August 2015

 

Hi Timothy,

Thanks for taking the time to review Universe. We're very happy that we were able to help you raise more money for your fundraiser!

 

Noel from Neighborhood Christian Legal Clinic

August 2015

August 2015

We just switched to Universe -- great decision!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
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Support

Universe is so intuitive, beautiful, and user-friendly for our staff as well as our audience. I was so impressed while looking through their site that I registered on-the-spot! Props to everyone at Universe. We are very happy to be their customer.

Review Source: Capterra

  Response: Universe, Uniiverse Collaborative Lifestyle, Inc.

Date: August 2015

August 2015

 

Hi Noel,

Thank you for taking the time to review Universe and for your kind words. We're glad to have you on board too!

 

Molly from The Starfish Group

August 2015

August 2015

We sold more tickets than expected and the process was easy!

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Support

Easy to use web site, great metrics and behind the scenes capability, flexible and well-designed site.

Review Source: Capterra

  Response: Universe, Uniiverse Collaborative Lifestyle, Inc.

Date: August 2015

August 2015

 

Hi Molly,

Thank you for taking the time to review Universe! We're glad you were able to sell more tickets and that you enjoyed using the site.

 

jerome from jt productions

August 2015

August 2015

WONDERFUL

Ease-of-use

Product Quality

Customer Support

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Product Quality
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Support

I must say that Universe is such a wonderful site for all sorts categories and genres for promoting and simply marketing your wares! Customer service also is exemplary! It is my profound pleasure to have teamed up with such an outstanding organization!! Thank You!!

Review Source: Capterra
 

Michael from Syracuse International Film Festival

August 2015

August 2015

Great site, Excellent service

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We are using Universe for the first time to handle all the ticketing for our film festival. I wish I had known abut this service years ago. Their site makes it easy to create and track events. Their customer service is excellent. Syracuse International Film Festival highly recommends this site.

Review Source: Capterra

  Response: Universe, Uniiverse Collaborative Lifestyle, Inc.

Date: August 2015

August 2015

 

Hi Michael,

Thank you for taking the time to review Universe! We're excited to work with you and the Syracuse International Film Festival for many years to come!

 

Sebastian from St. Party's Day

August 2015

August 2015

Very easy to use platform.

Ease-of-use

Product Quality

Customer Support

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Usability
Product Quality
Quality
Support

I find the majority of ticket sales happen the week leading up to an event. Universe is the easiest to use platform which comes in handy when you have to check for sales updates, pull reports, and update ticket prices/capacities. The support team is always available when I need them and are happy to suggest how I can get more out of the platform.

Review Source: Capterra