Universe

RATING:

4.4

(34)

About Universe

Universe is a cloud-based social ticketing solution that allows its customers to sell tickets online, promote brands and manage online events such as food festivals, film festivals, music festivals, tech conferences and fundraisers. Primary features include ticket manager, event page creation, electronic ticketing, access keys, social media campaigns, reporting and analytics. It allows users to sell tickets from various channels and offers a ticket manager module that can check attendance at the door. It allows customers to create custom advertisements. Other features include QR barcodes scanning, card payments, visitor traffic management, sales reports and ticket scanning errors detection. Universe also offers advanced ticketing features that include editable...

Universe Pricing

Free events are free. Starter: Ticketed events are 2% of the ticket cost + $0.79 per ticket capped to $19.95 per ticket. Standard: Ticketed events are 2.5% of the ticket cost + $1.99 per ticket capped to $19.95 per ticket. Pro: custom pricing plans available - contact Universe for more information.

Starting price: 

$19.95 one time

Free trial: 

Available

Free version: 

Available

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Universe Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for Universe

1 - 5 of 34 Reviews

User Profile

Amy

Verified reviewer

Civic & Social Organization, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2018

We love this software and would t be able to do what we do as effectively without it.

PROS

Ease of use and the ability to collaborate as a team. This software is well thought out and the company seems committed to evolving the software as technology changes.

CONS

The sort features on the dashboard could use some improvements but it still works well. The messaging feature would be better if it sent a message to the admin email so it doesn't need to be checked and complete customization of content and timing of reminders would be nice.

User Profile

Stefan

Verified reviewer

Events Services

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2018

Great DIY event ticketing solution with ability and resources to improve.

The greatest benefit for us is the DIY solution for Ticketmaster venues. Universe's partnership with TM allows us to easily manage all facets of ticketing for our event from inventory to refunds to creative. Their dashboard allows us to track pacing to goals, their integrations allow us to measure marketing efforts, and their team is very responsive and collaborative.

PROS

The ability to not only sell tickets and check on sales daily but track who they are and where they are coming from. Their integrations are top notch and easy to manage if you don't have much of a tech background.

CONS

The inability to transfer attendees after they've bought tickets. A common customer service issue for us is that a time slot ends up not working out and they would like to switch to an earlier or later session. The only way to do this is to refund the customer completely and have them buy the new tickets.

User Profile

James

Verified reviewer

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed February 2018

Not as good as the rest

If we could migrate all ticket buyers from this platform without disruption we would. So really cannot say there are benefits compared to others.

PROS

It looks slick and is easy to embed..connects with Stripe easily, support usually answers within 24 hours (US based only)

CONS

The entire platform looks easy, but once you get stuck in you really realise unintuitive the entire platform is. Today the entire website was down, all our ticket forms across our websites disappeared. Adding attendees manually for offline invoicing sends them "free" receipts .. We could go on all day.. We have used almost all of the top ticketing platforms and this cannot recommend

Vendor Response

Hey James, Thanks for taking the time to leave us a review. We apologize for the less than positive experience you had with our platform. We are constantly working to create a more intuitive experience for all of our event organizers. Your feedback is of great value to us. Would you be open to chatting further about the points you addressed in this post? Best, Universe

Replied March 2018

User Profile

Marco

Verified reviewer

Information Technology and Services, 10,000+ employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Great ticketing system, easy day-of-event checkin

For the last 2 years I have run ticketing a very large food and wine tasting event which raises over $100k to benefit a local public school. Universe saved us a great deal of time and thousands of dollars, in part due to its lower fees than the competition and in part because we were able to use Stripe (which offers lower processing fees for nonprofits). Universe's customer success group was excellent and always answered my questions promptly.

PROS

It's easy to set up, easy to use, and the ability to embed the ticket-buying capability right onto your own website is great. Also the fact that it supports Stripe as a payment method is a big plus. The BoxOffice mobile app that's used for checkin is easy and slick. Particularly for the volunteer events I manage where I constantly have to onboard new checkin volunteers, it works great; adding new team members is a snap, and the actual checkin process is simple and self-explanatory.

CONS

I wish the in-app reporting capabilities were a little more granular.

User Profile

Kellyn

Verified reviewer

Used monthly for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed June 2018

I love the customer service and the look of everything. There are still glitches.

It's easy to use, and looks great.

PROS

Love the look and feel. Love that it integrates well within our sites and that our customers don't have to leave our site to buy a ticket. The customer service is fantastic. I love knowing that I have someone that I can call if I need someone immediately (and it has happened).

CONS

I don't like that we have to be logged in to purchase tickets. Many people forget their log in. I wish upgrading options were easier. I wish there were partial refunds capabilities.