Customer service is great- super love the relational aspect.

I like how easy it is to embed on the website. I also love how easy it is to get in touch with people.

Easy to use web site, great metrics and behind the scenes capability, flexible and well-designed site.

I love knowing that I have someone that I can call if I need someone immediately (and it has happened).

The ease of use and how gorgeous the site looks after makes this FUN.

I don't like that we have to be logged in to purchase tickets. Many people forget their log in.

Being an event organizer for some time, I have found a lot of options on the market, however what stuck out about Uniiverse is their social approach to ticketing.

Their integrations are top notch and easy to manage if you don't have much of a tech background.

No response from customer support, and no number to call.

I'll see if customer service contacts me back about my profile issue. I'd hate to start all over again with eventbrite.

I love the customer service and the look of everything. There are still glitches.

Universe's partnership with TM allows us to easily manage all facets of ticketing for our event from inventory to refunds to creative.

I like the simplicity of it for adding in events and event information. I've used it for big and small events and enjoy the interface of it.

Their team was more than happy to help answer all of our questions and concerns along the way. We had such amazing support, thanks.

But the other days no funds were received. When I go to my dashboard it show $ 0.00 are available.

It's easy to set up, easy to use, and the ability to embed the ticket-buying capability right onto your own website is great. Also the fact that it supports Stripe as a payment method is a big plus.

The customization of the tickets can get confusing.

It's easy to use but most importantly, it was a great experience for our guests at the door. Their app makes it super easy and fast to scan tickets and get people in.

They have great integration with our website, and the social-features for promoting my event were amazing.

Great DIY event ticketing solution with ability and resources to improve.

Plus, their customer service was SUPER fast when I had a question - thanks, Ben. I was super happy with my experience, and I'll definitely be using them again.

The inability to transfer attendees after they've bought tickets.

Universe's customer success group was excellent and always answered my questions promptly.

The price is one of the best on the market. It is visually appealing (helps with marketing).

The strength of this company is the fantastic support it provides for its clients. This is both at the set-up stage, and also after implementation has started.

Xola has eased our registrations considerably; we still have problems discounting events but that might be user error.

First thing I like is the willingness to listen to the customers for new changes and ideas. That makes both of us better.

Their program integrates seemlesly with our website, making it easier for customers to complete their bookings. The customer support is great, they are very responsive and helpful.

The onsite booking is aesthetic and easy for our customers, and the back end is incredibly user friendly for my staff to use, and chock-full of useful resources.

Sadly, business is still in its beginning stage so there is not a lot of interaction iv'e had with this software.

Canʻt say enough good things about our experience with Xola. We have been with them almost from the beginning and they have grown and adapted to meet our needs perfectly.

Unable to quickly block of certain tours at specific times.

Tech support is great and helpful. Setting up is easy and the training videos are great.

My overall experience with Xola has been great. Also the customer support is awesome.

We like the simplicity and ease of use of xola.

We have been using this software for 4 years and love it. We are continually contacted by other systems, but this is by far our favorite.

Xola is great for tour and activity management.

Easy to understand and a breeze to navigate through. One of the strongest points is how easy it is to train your staff on.

Moreover, their customer service is phenomenal - very quick, responsive, and helpful.

US Dollar

Universe is a cloud-based social ticketing solution that allows its customers to sell tickets online, promote brands and manage online events such as food festivals, film festivals, music festivals, tech conferences and fundraisers. Primary features include ticket manager, event page creation, electronic ticketing, access keys, social media campaigns, reporting and analytics.


It allows users to sell tickets from various channels and offers a ticket manager module that can check attendance at the door. It allows customers to create custom advertisements. Other features include QR barcodes scanning, card payments, visitor traffic management, sales reports and ticket scanning errors detection.


Universe also offers advanced ticketing features that include editable pricing, discount codes, attendee management, customizable checkout and electronic ticketing. It offers integration with Zapier, WordPress, Weebly, Google Analytics, MailChimp, Wix and others.



LongDescription

Support Ticket Management

Season Tickets

Employee Management

Multi-Channel Marketing

Customer Data Management

Barcode/Ticket Scanning

Credit Card Processing

Attendance Management

Mobile Ticketing

Event Tracking

Kiosk Ticketing

Onsite Ticketing

Promotions Management

Online Ticketing

Real Time Data

Ticket Brokering

Concessions Management

Social Advertising

Website Management

Real Time Reporting

Reporting/Analytics

Campaign Analytics

Print-at-Home

Social Promotion

Point of Sale (POS)

Third-Party Integrations

Web browser (OS agnostic)

Free events are free. 

Starter: Ticketed events are 2% of the ticket cost + $0.79 per ticket capped to $19.95 per ticket.

Standard: Ticketed events are 2.5% of the ticket cost + $1.99 per ticket capped to $19.95 per ticket.

Pro: custom pricing plans available - contact Universe for more information.

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Universe

In Person

Live Online

Webinars

Documentation

Xola is a cloud-based booking solution that allows activity and tour companies to manage bookings from a variety of different sources including via the phone, websites or in person. The solution provides a mobile interface and can be accessed on smartphones, tablets, laptops and desktops. Xola offers cloud stoarge of all data which ensures that multiple users can login from anywhere and make edits in real time.


Xola supports phone and in-person bookings by providing integrations such as cash drawers, swipe and pay, receipt printer hardware and point of sale tools. The system offers credit card processing, which allows tour operators to accept online payments from their customers. Users can manage calendars and schedules for every outing. Activity managers can include blackout days in their calendar for holiday closings.


Xola offers other features including resource management, resource sharing, guide management, custom questionnaires, roster management and business intelligence. The solution also captures signatures whenever users modify any document. Xola offers APIs for integration with other third-party applications.



Electronic Payments

Payment Processing

Customizable Reports

Access Controls/Permissions

Reservations Management

Calendar/Reminder System

Communication Management

Customer Database

Resource Management

Calendar Management

Customizable Fields

Room Booking

Activity Management

Data Import/Export

Customer Support

Booking Notes

Booking Management

Multi-Currency

Email Marketing

Rate Management

Channel Management

Vendor Management

Third Party Booking

Pricing Management

Email Reminders

Real-Time Updates

Website Integration

Alerts/Notifications

Online Booking

Waiver Management

Reporting & Statistics

Package Creation

Reminders

Group Reservations

Event Management

Calendar Sync

Discount Management

Central Reservation System

Activities Booking

GDS/OTA Integration

Quotes/Estimates

Customer History

Inventory Management

Ticket Reservations

Confirmation/Reminders

Activity Dashboard

Availability Management

Client Management

Event Ticketing

Xola offers its software on either a subscription plan (starting at $199/month), or a transactional plan (a 6% fee collected from you or passed to your customers).

Universe vs Xola

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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