About VBO Tickets

VBO Tickets is a cloud-based ticketing platform which assists event planners, tour guides and festival organizers with marketing and payment processing. Key features include attendee registration, custom pricing, group sales and membership management. 

The application enables users to define entry timings on tickets, create customized seating plans and sell ticket bundles to groups. Teams can create custom forms with multiple fields to collect attendee information and complete the registration process for classes, workshops, events and more. Additionally, the white-label solution enables managers to sell tickets directly from the event website or Facebook page.

VBO Tickets allows customers to make partial payments, hold tickets for a later purcha...


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Supported Operating System(s):

Web browser (OS agnostic)

76 Reviews of VBO Tickets

Average User Ratings

Overall

4.76 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(59)

59

4 stars

(16)

16

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 76 results

June 2019

Paul from Fremont Symphony

Company Size: 2-10 employees

Industry: Performing Arts

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

A Symphony of value

Our experience with VBO has been outstanding! VBO has dramatically transformed our ticketing from a manual system. Not only can our patrons see and easily buy online, but we have complete control allowing dynamic pricing. We also have real-time information about who is buy and what is being purchased, critical needs to allow meaningful patron analysis.

Pros

We were looking for an affordable, clean, cloud-based ticketing solution. We needed to be able to let our patrons choose specific reserve seating and also enable staff to manage box office and season subscriptions. I especially like the fact that cost is entirely transactional with no upfront fees, no annual subscription or added training costs or support costs. I've also been happily surprised with the outstanding online and phone support.

Cons

Onboarding was a bit difficult as there was limited formal training. However, the online tutorials are good and online/phone support is exceptional. My primary issue with the platform is what it doesn't do. While it allows basic, online donations, it is far from an integrated donor platform. As a result, we have to maintain multiple platforms to accomplish all our tasks. However, I feel that is a very reasonable compromise for the value/price of the platform. There are also limits on the visual product; seating charts are good but could be presented in a stronger, more patron oriented manner such as using a visual picture of the auditorium and allowing a patron to click on a specific section.

Reasons for Choosing VBO Tickets

ROI: I found VBO Tickets met our overall needs and gave us the best value. For a robust, mature product, I especially like the low/ticket cost while still providing an excellent customer experience.

June 2019

Carey from Comedy Arts Theater of Charlotte

Verified Reviewer

Company Size: 2-10 employees

Industry: Entertainment

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

June 2019

Great for traditional theaters, not versatile enough for ad-hoc performances

The system is reliable and solid in what it does. Support does their best to help you find workarounds for non-traditional theaters, but are unwilling to consider enhancement requests without paying for the development. My one actual technical issue (notifications of credit card failure self-dismissed to quickly for the user to read) has been pretty much ignored. I recommended VBO for my local community theater, even with all of that because it does work well for that model. It absolutely is a bear for the rest of us (I run an improv theater).

Pros

The interface is generally easy to navigate and figure out on your own. There are so many useful features, it can feel a bit cluttered, but once one learns the process, it handles every aspect of selling. The API is nice for embedding on your own site.

Cons

The entire process — from setup to event management to the API — is centered around multiple performances of one run (show), as per a traditional theater. Setting up one-off shows and shows that run continuously is much more of a burden to maintain. Ad-hoc shows, especially, require that you set up a completely new event, including reminder emails, ticket setup, etc. even if that info doesn't change from show to show. Copying events does not copy all the pertinent information, such as event images. Setting up event dates under one event for ad-hoc shows is cumbersome because the API and the dashboard group them all together.

Reasons for Choosing VBO Tickets

It appeared to have the most robust set of options for a non-traditional theater.

Response from VBO Tickets

Replied June 2019

Hi Carey. Thank you for taking the time to review VBO Tickets so thoroughly. We really appreciate it. We've put a significant amount of time and work into our system for the multitude of features and functionality it provides. In fact, we're always getting feature requests and do our best to gauge the usefulness to all of our clients and prioritize development. We realize that ad-hoc shows like those at your improv theatre may require a unique approach. In fact, nearly 30% of our clientele are improv theatres. We offer many features with improv and comedy clubs in mind, such as recurring events with a scheduler, copying ticket setup for a new event date, a patron rewards program, global automated messaging for events, and much more. Your business and the fact that you've recommended us to local theatres, is truly appreciated. Thank you!

December 2016

Georgie from Art Party SJ

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

1.0

Value for money

5.0

Customer support

5.0

Functionality

2.0

December 2016

They need to provide a manual

Customer service was excellent and always available and very much appreciated by me, a not so tech savvy person. But, the website feature access is not intuitive and requires a lot of instruction as to why one should click that to get that report. Other than calling in there are no on-site instructions on how to do specific things. I would use the company again but will need a manual.

Response from VBO

Replied December 2016

Thank you for your response. We are adding new video tutorials and content to our knowledge base weekly. If there is general video that you think should be prioritized. please let us know. I would add, that because your event is one time per year, it can be difficult to go away from our system and come back a year later without some retraining. The good news, is that this information will continue to be updated and expanded. Please let us know if there is anything further we can do to help you. Team VBO

June 2019

Lynn from Verona Area Community Theater

Company Size: 2-10 employees

Industry: Performing Arts

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

VBO makes our ticketing accessible to all

We aren’t entirely volunteer Ronn community theater organization. Our board, members, and patrons range in age from five years old to 90 years old. Our biggest fear was having our retired Ticket ladies be able to understand the software and still sell tickets, and our customers being able to transition to an online sale. We have had A fantastic experience with this transition and it has only become easier for us to bring our shows to the community.

Pros

VBO has the best support and most flexible solution to meet all of our ticketing and registration needs. After evaluating numerous Solutions, but ease-of-use during set up all the way through the user experience has been a game changer for us. We went from selling 80% of our tickets In person or at the door to selling 95% of our tickets online. This helps us forecast revenue, understand the number of volunteers we will need at events, And communicate easily with our ticket buyers before and after events. Our ticket sales have increased dramatically over the past two years

Cons

After selling well over 30,000 tickets a year the number of complaints from users or ticket buyers have been able to be counted on two hands. Usually the complaint is that they don’t know how to scroll down to put the tickets in the cart. That has literally been the only complaint and it happened about 10 times.

Reasons for Choosing VBO Tickets

VBO tickets was less expensive, more flexible, easier to use and administer, more responsive to our questions and continually developing newFeatures and functionality

December 2017

Chris Crotty from CSz Sacramento - Home of ComedySportz

Company Size: 11-50 employees

Industry: Entertainment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

December 2017

Powerful but sometimes confusing; lots of upkeep for optimal use

Runs ticketing and merchandise sales for my theater.

Pros

VBO offers a lot of features and options. Plus the company is willing (or used to be) to develop new features if you make a strong case. Ease of integration with existing sites is fairly easy. Customer support is generally quick, responsive, and thorough. The platform has never gone down in our many year use, so it's definitely stable.

Cons

The interface can be confusing at times. Also, the software glitches at times when using the Box Office function, e.g., asking for full account info when you don't want to add all fields. Usually logging out and in fixes the problem. Another minor complaint: when you copy and event, it won't automatically update the "end sale" by the relative date; you have to set it manually.

Response from VBO

Replied December 2017

Hi Chris, Thank you for the positive feedback you provided for VBO Tickets! We pride ourselves on our reliability track-record and responsive, professional Customer Support. We also appreciate your constructive feedback and will continue to make ongoing improvements to the system. We currently provide solutions for fifteen CSz Cities and have built some wonderful features specifically for the CSz organization over the years. We greatly value your business and all of your feedback. Thank you for being a valued client! Rique Villa VP of Sales VBO Tickets