VBO Tickets

RATING:

4.8

(80)

About VBO Tickets

VBO Tickets is a cloud-based ticketing platform which assists event planners, tour guides and festival organizers with marketing and payment processing. Key features include attendee registration, custom pricing, group sales and membership management. The application enables users to define entry timings on tickets, create customized seating plans and sell ticket bundles to groups. Teams can create custom forms with multiple fields to collect attendee information and complete the registration process for classes, workshops, events and more. Additionally, the white-label solution enables managers to sell tickets directly from the event website or Facebook page. VBO Tickets allows customers to make partial payments, hold tickets for a later purchase and view se...

VBO Tickets Pricing

Since your organization is unique, we provide personalized pricing tailored to meet your organizational needs and help your business thrive.

Starting price: 

$0.01 

Free trial: 

Not Available

Free version: 

Not Available

VBO Tickets order management screenshot

VBO Tickets Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for VBO Tickets

1 - 5 of 80 Reviews

Tyrone

Entertainment, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2017

VBO Tickets - A Complete Solution

CaribTix has special needs from ticket printing and online ticket sales, to mobile apps and ticket validation... The team at VBO has responded to ALL requests. One example: Several CaribTix clients use physical thermal tickets so we offer the service in addition to online ticketing, VBO was able to facilitate the import of printed thermal tickets so both physical and online tickets reside in the same database. Additionally, VBO was able to design an app to facilitate the sales, statistics and validation of all tickets online or offline. This has allowed us to provide a Closed Loop Solution for our clients. VBO is a very feature rich and robust platform... Additionally, the team is very helpful and responsive to support and new feature requests.

PROS

Robust features and functionality that covers many needs/requirements of today and some that may be needed in the future

CONS

A little difficult to navigate

Dorothy

Entertainment, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Terrific support

Ticket sales are a breeze. We are able to track memberships easily and without error, which is huge.

PROS

VBO created custom programs for us at no extra cost and were super responsive all along the way in our transition. It manages much more than just ticket sales - our membership program with four levels, comp tickets for our cast and crew, merchandise sales, discount prices for our members, emails to members when their memberships are going to expire and lots more.

CONS

It is fairly expensive, but we have the cost added to the ticket prices as a fee. Most buyers are used to such fees and do not complain. It is fairly complex, so it is difficult to keep our box office volunteers trained to use all its functions.

Luke

Entertainment, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed June 2019

Not Always Practical

It's been okay, but hard to get in touch for immediate contact without having a VBO support phone number and having to email only.

PROS

I like that we were able to seamlessly integrate it within our website.

CONS

The small things that don't make sense for us (i.e. ordering of shows in drop down menus), inability to customize for our specific needs.

Brian

Entertainment, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed December 2016

New box office

We recently switched to VBO following an extended agreement with a different box office software company. The customer service features of VBO are unsurpassed. We are thrilled with the experience we are able to offer our patrons. What we are having issues with currently is the promise of a report that will help with all of our needs. We, or course, understand that all things take time and that everything good is worth waiting for. Unfortunately, we have had to make due with a hunt and peck method of reporting to both our business office and and marketing department for sales data. It is there, but it is currently far from user friendly. The staff at VBO continues to be extremely helpful in helping us find solutions to our problems, but it is not the panacea that we were hoping for. Perhaps a Christmas present of the new report is on the horizon so that the internal users can also experience the expediency that our patrons are witnessing. I still strongly recommend VBO to anyone who is interested in a box office system. I will give it an even stronger recommendation once the new report is available. Keep going, guys! The finish line must be close.

PROS

customer service. On line and hand held user friendliness.

CONS

The report structure. We need to be able to report in a more direct fashion instead of making due.

Vendor Response

Thank you for your review Brian. We hear you! And, yes we are working on it. Reporting is a challenging prospect as everyone wants something a little different. We are working to provide reporting structure that is migrating away from canned reports to user selectable output. It will be worth the wait and we thank you for working with us.

Replied December 2016

Achmed Rauff

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Powerful and Flexible

Go to market times are faster once familiar. Support is thus far is good but we are really hoping that response times would be better.

PROS

It's immense features that enables new ways to create sales and promotions. Fits almost all types of events at any scale.

CONS

There is a learning curve that requires sufficient training and familiarity. Due to the sheer number of features it is easy to get overwhelmed. A stronger build it email blast for CRM would be good to have instead on relying on 3rd party integration.

Reasons for switching to VBO Tickets

Support was lacking and the solution was not mature enough to go to market.