About Big Tickets

Big Tickets is an online ticketing solution, which enables businesses to handle reservations, payments, visitors, attendance, reporting and other activities/processes. Professionals can use the platform to create, manage, execute and promote events by adding media and customizable brand elements.

Key features of Big Tickets include actionable analytics, social marketing, data visualization and inventory management. Organizations can sort, filter and export reports to gain insights into transactions, accounting, purchases and other metrics. Additionally, managers can design web pages for events and accept payments via various channels.

Big Tickets offers mobile applications for Android and iOS devices, enabling attendees to register for events and share de...


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20 Reviews of Big Tickets

Average User Ratings

Overall

4.9 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(18)

18

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 20 results

December 2018

User Profile Picture

Hannah from Green Olive Media, LLC

Verified Reviewer

Company Size: 11-50 employees

Industry: Public Relations and Communications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2018

My Company Loves Big Tickets!

Pros

I've used Big Tickets as a consumer and an event host and I love how user-friendly it is on both ends. Big Tickets keeps the fees low for event hosts and customer service is always readily available. I work with Will here in Atlanta and he's always been available to answers questions as well as help boost the event to the front page and/or e-blasts that go out to Atlanta consumers.

Cons

Overall, I've not had a bad experience with the software. I think a few people were confused when the name changed but that's about it.

Response from Xorbia Technologies

Replied April 2019

Hey Hannah, Thank you for taking the time to provide this great review! I really appreciate the kind words and I'm glad we've been able to deliver excellent customer service to you and your attendees. I look forward to working with you again soon. Sincerely, Will

November 2017

Korey from Atlanta Sport and Social Club

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

I've been working with Xorbia Tickets for over 4 years. They've been a great partner!

Pros

I love the analytics and comparative analysis features. They are super easy to find, read and interpret. Also the customer support is top-notch - I don't think it's ever taken more than 30 minutes to get an email response from the support team about any issue. The Fanalytics feature is also fun to play with. Also, the xorbia team is great about helping to provide marketing support for local events. Our company couldn't have grown to the size it is now without using Xorbia Tickets!

Cons

The only things that I'd like to see improved are some of the third party integrations (IE: mailchimp and Facebook) those features are the only advantage (in my opinion) that Eventbrite has.

Response from Xorbia Technologies

Replied April 2019

Hey Korey, You are the man! I've enjoyed working with you and the entire Atlanta Sport and Social team and although this response is way overdue, I want to say thank you! I know we'll likely be grabbing lunch soon, but I appreciate the kind words and know we'll continue to build out features that will help you grow your events. Sincerely, Will

December 2018

User Profile Picture

Andrew from VeloCity Atlanta

Verified Reviewer

Company Size: 11-50 employees

Industry: Fund-Raising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2018

Great Service

I produce charity events for hospitals and cancer research facilities all over the country. Even when I use BigTickets to help me fulfill free tickets for my participants (for which they don’t get a cut) their staff still goes out of their way to help me find solutions that work for me. Not mention the support during the event! We used a big competitor to Big Tickets one year and had an issue during the event, but couldn’t get any support on the weekend. Big Tickets is always available, if not physically present at the event. I won’t use anyone else!

Pros

I’ve used Big tickets for events all over the country for 5 years now and they are great. The customer service is incredible and their staff is always eager to help me find solutions to any problem. The website is intuitive and easy to use, and the ability to turn any phone into a ticket reader is awesome!!!

Cons

The only issues I’ve had is pulling demographic information from my ticket holders. The dashboard sometimes shows different data than the reports. And I have a one or two minor glitches the ticket scan data uploading to the serving. But like I said, it’s very minor.

Response from Xorbia Technologies

Replied April 2019

Hey Andrew, It's Will! I really appreciate the kind words and thank you for taking the time to provide a review. I'm excited to be working with you on your upcoming events and if there is anything you need don't hesitate to contact me directly. Sincerely, Will

November 2017

Julie from Baytowne Wharf

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Absolutely love this software!

Pros

We've partnered with Xorbia since before I was on the team, and they have consistently been awesome to work with and always willing to help us. We've had great experiences and interactions with our account manager! He's truly helped us customize the ticket buying experience for our guests. Xoriba personnel have even attended events to help our newer members of our team too, and provided great insight into streamlining our ticket lines. The platform itself easy to use, and data is instantaneous. We've been satisfied with the product and their customer service!

Response from Xorbia Technologies

Replied April 2019

Hey Julie, It's Will and this review is awesome! I know my response is a little delayed, but I want to say thank you and let you know that we're always here for you and your team to answer any questions. We will continue to focus on providing the best service and product possible. You have been great to work with! Sincerely, Will

June 2018

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2018

Great team service.

Functionality and different measurements and comparison features.

Pros

Provides lots of functionality that can be used to increase ticket sales. Onsite staff is knowledgeable and experienced. Also like the new phone app.

Cons

None really. Just waiting for more additional features that can help us grow our business. Can't wait to see what comes next.

Response from Xorbia Technologies

Replied April 2019

Hey there! Thank you for taking the time to provide this review! I'd love to hear more about the features you're looking for so feel free to contact me directly to discuss your ticketing needs. Thank you for being a valued client and I'm so glad you're loving our Eventpro App. Our next release is coming soon and it's going to rock your socks off! Cheers, Will