--- title: "RDPWin Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of RDPWin. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if RDPWin is a good fit for you!" source_url: "https://www.softwareadvice.com/timeshare/rdp-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Vacation Rental Software](https://www.softwareadvice.com/vacation-rental/) / [RDPWin](https://www.softwareadvice.com/timeshare/rdp-profile/) / RDPWin Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/timeshare/rdp-profile/) Reviews [Alternatives](https://www.softwareadvice.com/timeshare/rdp-profile/alternatives/) # RDPWin User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 80 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 4.0/5 - Value for money: 3.7/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 31 reviews (39%) - 4 stars: 29 reviews (36%) - 3 stars: 13 reviews (16%) - 2 stars: 5 reviews (6%) - 1 star: 2 reviews (3%) ### Most mentioned cons - The interface just looks very outdated. ## RDPWin customer reviews Showing reviews 1-25 of 80 (page 1). ### A quality product that is easy to use. Great customer service. - Overall rating: 5/5 - Reviewer: Heather Z. - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used unspecified for more than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered Very adaptable and easy to use. Great service. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software has a lot of adaptability. There are a variety of features for both small and large properties. A very large selection of reports is standard and they are all customizable. They offer a mobile booking engine that is easy for guests to use. The support has always been excellent and fast. #### Cons More expensive than other options. The billing feature for groups and companies needs to be streamlined and easier to use. --- ### RDPWin software review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The overall experience has been positive. The sales people are pleasant, honest and capable. We realize PMS software is a necessity in the lodging industry and RDPWin does everything we need it to do. Never have had a crash, glitch or hiccup when looking strictly at RDPWin. Integrating with POS systems is a different story. That has not been a positive experience. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros RDPWin has helped our lodging facility track overall performance more efficiently than before. Their reports (via Crystal Reports) are clear and concise and provide management with up-to-date statistics needed in the industry. RDPWin is fairly easy to use. The software is reliable and functions properly. #### Cons The software is dated, needs a fresh, modern look and should move to integrating cloud-based POS systems to adapt to today's market. RDPWin should think about making an all-in-one system that incorporates a POS (like Oracle) to help lodging facilities as a whole. Tech support could be more willing to please the consumer. --- ### Okay, but not great. - Overall rating: 2/5 - Reviewer: Dustin P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered The program has been good for what we use it for. But I feel like there are better options for the price. There is a lot you can do in it. But the design is not user friendly at all. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros There are a lot of reports that can be ran, to determine different metrics. You can also customize a report for what you need. #### Cons The interface just looks very outdated. It’s also very laggy. The program could be great but I feel it definitely needs a facelift. --- ### RDPWIN - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I am impressed with the support team. quick to reply and great to work with. I also like the fact that I can make my own reports in Crystal Reports. #### Cons Some features are limited or I need to purchase an additional module in order to have the advanced functionality I am looking for --- ### GREAT Booking Software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We could not run our resort without RDPWin! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros RDPWin is very easy to learn and easy to use. The software works great and we rarely have issues. It makes booking a breeze. #### Cons RDPWin could use a new look. The interface looks outdated. Also, I do get lots of annoying pop up messages. --- ### It is okay, does what we need - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is easy to learn and maintain #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It has multi-functionality for guests, it has ease of use when checking guests in and out. The in-house stats screen and the availability screen are very helpful tools. The amount of reports that can be created for the individual properties is also a GREAT feature of this system. The emails for "Tip of The Day" are awesome!! I have learned so much through these helpful emails!! #### Cons Too many options , it has a lot of glitches. You cannot add a guest name . To add a guest you have to create a reservation, this can be time consuming. Company fields are group fields instead of being separate. When balancing inventory you have to pause the entire system and every department to accomplish this task which in a 211 room hotel is cumbersome. --- ### Customer Service Insists on Using MST Instead of Customer's Timezone - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used other for less than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we are glad we switch away from it and now use SMS|Host, even though Springer Miller has awful support. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It had been used in place out resort for years and it was catered toward ski resorts, which we are. #### Cons I didn't like that any calls to technical support or customer service would involve RDP setting a calendar invite using the timezone for RDP instead of a customer's local timezone for meetings and support calls. There were plenty of times that meetings were missed because everyone is expected to remember that Resort Data Processing does things differently and that their meetings aren't scheduled with the customer's timezone in mind. --- ### old fashion PMS - Overall rating: 3/5 - Reviewer: Humberto A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was a good experience, though it had a long learning curve. The software is not as intuitive as others but does the job that is meant to. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros A lot of options for reporting. Connectivity with third party apps. Customer support follows up to your needs #### Cons Expensive software. Old look for today's standards. No cloud service at least on the version I had to use. --- ### It has a lot of features, almost too many that could have been avoided or been featured in another t - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The ability to sort and export lists easily. The customizability is perfect. especially when it comes to something as easy as lists #### Cons The System is slow and has too many tabs. I think that having so many tabs slows down the features and cause things totake longer. Lots of reports are duplicated --- ### RDPWin review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The ease of use was amazing and I would recommend it to any sort of business that needs a reservation programs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very user friendly. I like all of it features. Great for camp and conference centers. #### Cons Honestly, there was not anything I DoD not like about it. I was sad when my company switched to Camp Brain. --- ### Terribly slow, expensive to maintain - Overall rating: 1/5 - Reviewer: Thea L. - Industry: Hospitality - Product usage: Used unspecified for unspecified - Reviewed: July 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It emphasizes accounting and owner features, which is key in a Condo Hotel environment. Since switching, I miss some of the automation they included for the EOM Owner accounting. But that ease doesn't offset the labyrinth they make of guest accounting, guest statements, daily reports, etc. #### Cons It's terribly slow to use in multi-station environments on a network. The reporting is awful and impossible to customize; there are tons of reports, but few of them are what you would want or need. The work order modules are a joke, as is the associated billing feature. #### Vendor response Our system is very fast when the hardware is working correctly. Unfortunately, sometimes a customer will have a bad network card or switch that causes problems. Our support department will attempt to isolate the problem, but this is often not possible without help from the local hardware installation company. We have customers with over 100 workstations with excellent performance. The system has over 400 reports, and provides the ability for the customer to select which ones they like and only have those appear on their menu. Each customer finds a different set of reports useful. Each customer should review the available reports and then select which ones they want to appear on their menu. There can be one report list for reservations, another for accounting, etc. We frequently talk to customers about needs and enhancements. We also will add custom features as needed. Our "platform" uses the latest technology, including incorporation of mobile devices. Replied July 2014 --- ### RDP Review - Overall rating: 3/5 - Reviewer: Jordan H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros It does everything we need it to, including check ins, outs, and whatever extracurricular activities guests may order #### Cons spotty support, having to manually recalculate various fees instead of the program doing the math, prices randomly changing --- ### Great Software for the Price - Overall rating: 5/5 - Reviewer: Barney R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Wonderful Support. Responds right away in emergencies and within 24 hours for minor things. #### Cons With they had more and better interaction with other GDS software companies so we could expand out reach to other companies --- ### Good software - Overall rating: 4/5 - Reviewer: Deanna S. - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User friendly, most staff can figure it out quickly. Decent reporting and statistical data. Doesn't need much maintenance once it is set up. Company has great customer support, they get back to you pretty quickly and solve your issues quickly. #### Cons Programming can be complex, company is slower towards any new developments - they seem to be just maintaining what they have. --- ### Reports - Overall rating: 4/5 - Reviewer: Dominique B. - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We had an issue recently with RDP not updating our TravelClick from May, 1, 2019 on, which means no reservations. It has been resolved but I had to hear it from a guest trying to reserve online to know about it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros For the most part, I find RDP user friendly, once you get into using it. #### Cons I find the reports difficult to find what exactly I'm looking for sometimes. I feel it overwhelming. --- ### software review - Overall rating: 4/5 - Reviewer: Jane C. - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The software fits out timeshare property management process better than the previous 2 systems we've worked on. Support is good. Custom development is good. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of making reservations for all types. Reporting with Crystal. #### Cons After 2 years, we are still consistently requiring support for contract and other issues related to the owner data. --- ### While a transition like this is never easy, it went pretty smoothly with RDP - Overall rating: 5/5 - Reviewer: Suzanne S. - Product usage: Used weekly for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Necessary to run our business #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's very comprehensive and offers way more than we think we'll ever need. It was the only replacement to our almost obsolete program that was able to integrate our membership club files with the front desk program. We have had very few big problems and rarely have to re-boot. Seems pretty trouble-free. #### Cons The screens are very busy and there isn't much differentiation to them. The tape chart spaces for each day are way too narrow. We like to be able to see more information at a glance. The software is very complicated and difficult to learn for new employees. It's easy to make mistakes. --- ### Long time customer - Overall rating: 4/5 - Reviewer: Cindy L. - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love RDP and would recommend to anyone #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very easy to use and train staff on, work order program is the easiest and fastest I have every seen. #### Cons I wish it would allow for multiple owner emails and even guest emails --- ### I have been using it for a while and it is good.Over all the RDP team Is wonderful to work with. - Overall rating: 3/5 - Reviewer: Dave S. - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Easy to use if you get the hang of it. It gives the exact report. The mass emailing is a plus to it. #### Cons The Software is little over priced. There are lot of other programs in the market which are cheaper and are offering more features. Support need to be more prompt, instead of call or emailing. --- ### It is good for hotel reservations, but I don't like the interface and it is not user friendly - Overall rating: 1/5 - Reviewer: Sarah A. - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The tape chart, the ability to create customized reports, I also like the ability to send out emails directly from the software. #### Cons The interface looks awful. I would love to see a more modern interface. I also hate how not user-friendly it is. It is not an intuitive software. --- ### Not the best at what it does, but it still functions. - Overall rating: 4/5 - Reviewer: Sean M. - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I liked the ability to put notes virtually everywhere, and it was very easy to keep track of guest issues within the software. Inventory was accurate and the check in process is seamless. #### Cons Too many screens, can be difficult to navigate. I don't know if it's an issue with the software or not but ours locked up a lot and didn't play nice with POS systems across our property. --- ### Excellent system, fantastic support staff - Overall rating: 5/5 - Reviewer: Tanya D. - Industry: Hospitality - Product usage: Used unspecified for unspecified - Reviewed: August 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4.5/5 #### Pros We are a condominium-style resort with individual ownership (condotel). We have two separate resorts and a separate US-based reservations center, all operating under one name. We have a variety of booking and payment avenues and a lot of specific needs. RDP has been able to handle all of the little differences and details that set us apart from standard resorts with ease. For every question/possible issue, RDP has had a solution. Our staff likes the fact that this is more Windows-based and intuitive; everyone has caught on quickly. Our housekeeping, maintenance, and management teams love the mobile apps; communication and efficiency have improved. #### Cons In the future, it would be nice to see a back end accounting system added in so that we can do everything in one system. --- ### Really Happy with RDP! - Overall rating: 4.5/5 - Reviewer: Todd M. - Industry: Real Estate - Product usage: Used unspecified for unspecified - Reviewed: November 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Customer support: 4.5/5 - Functionality: 4.5/5 #### Pros RDP has been a great product for us! I have been using RDP for all 11 years I have been at the property, and it is a very user-friendly system to pick up and learn. The support team is always great in answering my questions and helping fix issues that pop up. #### Cons My only complaint is that it is sometimes hard to get a hold of the salesforce. I do realize the sales team is small, but emails and phone calls can go unanswered for days and sometimes weeks. Also, like some of the other reviews, sometimes a quick phone call into support is all that is needed, and it still means creating an internet ticket. They are great about responding to work tickets, though. --- ### RDP - Overall rating: 4/5 - Reviewer: Nick K. - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Detailed! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Range of reports #### Cons No direct integration with QuickBooks. --- ### Great System, meets our needs - Overall rating: 4.5/5 - Reviewer: Nick S. - Industry: Hospitality - Product usage: Used unspecified for unspecified - Reviewed: September 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 3.5/5 #### Pros It has a large menu of features, which is important to us, as we have a variety of properties. The system is easy to use and easy to train on. Best of all, it has proven to be reliable RDP support has been very good and managed to address all of our issues, few though they have been, with a single phone call. #### Cons Reporting could be easier. Crystal is way too complicated, and the stock reports do not cover some of the things we need. Support should be open 24/7, sometimes only a phone call will do. ## More reviews [Next reviews](https://www.softwareadvice.com/timeshare/rdp-profile/reviews/?page=2) --- RDPWin Reviews, Pros and Cons - 2026 Software Advice