These guys are all really nice, patient and helpful! Even with their substantial I have never once felt like they didn't have time to answer my dumb questions. And before we had even started building our system they invited me to join a seminar in Denver that they were bringing existing clients to so that I could start seeing it in action, and I met other users who I have stayed in contact with.

We went with this software because none of our trips, though routinely run on a daily or seasonal basis, are never one-size-fits-all so it was important to have the automation enough to allow people to place bookings online, but also remove all the automation so we could have more hands-on interaction with our clients after they placed a booking so that we could vet them and their ability to participate safely. This software helps us book and organize daily local full day and half day trips in Colorado as well as big mountain multi-week expeditions in Alaska and on all 7 continents, so that gives you a good idea of how robust and customizable the system is. I can run my Colorado program completely independently of the expedition business on the same platform, same database, totally side by side. We were able to set up the system to cater to the most intensive parts of our climbing programs and then set custom settings for the types of activities we run which require the least amount of hand-holding and let those bookings pile in! Support at AO has been totally phenomenal and helpful, and they understood that we were an outside the box organization for them, and they seemed to jump on the chance to use our needs as a tool to help them develop in new directions. If they can't make a feature request happen immediately, they are certainly open to putting the request into development when the busy season is past!

This system is not as simple to set up as the likes of Fare Harbor or other really nicely designed platforms, nor as aesthetically pleasing, but the ease of use was exactly what drove us away from Fare Harbor or similar. What is perhaps a con for some in this regard is a total plus for us. We needed customizable and comprehensive, and that's what we got with Adventure Office. I needed scheduling for my guides as well, which others couldn't provide. All of the functionality and ways to arrive at the same outcome in Adventure Office make it a lot to learn at first, but it makes the platform simply very good at what it does. There are a couple of things that the system does only moderately well, but those aspects will be developed into better modules I'm certain. Also, when first learning the system, it would be nice if support and the onboarding staff could start with helping new users and admin understand the overview of the various distribution channels (A nice feature), the possibility to link live to booking agents like Viator, and the overall structure of the system so that you understand what you're building when you build it. That would save some lengthy head scratching on the phone with support if I had picture in my head from the outset exactly what the information structure was (having a hard time describing this, but all I can say is I'm a visual learner and this system is very not visually intuitive and it takes a while to learn where everything is buried).

It's a massive system that really demands a team effort within our company. Patience and calls to customer support are essential for success.

Incredible customer support is the key that makes this complex system work as the primary engine of our company. Integrated reservations booking for lodging and activities as well as retail POS and resource management (not to mention digital waivers, General Ledger accounting, and more) can make the installation and administration difficult - but their Customer Support team is always responsive and knowledgeable.

It can be overwhelming when trying to figure out unfamiliar functions, modules, or fields - but Customer Support has always helped us figure out how to make things work the way we need.Connecting lodging units and activities to third-party agents such as AirBnB and Booking has been a struggle but continues to improve.

I like the software. We got in early on in its development and they have been solving issues and changing design to accommodate all types of business. They're support is excellent. [SENSITIVE CONTENT HIDDEN] is awesome and is ready to help at any time. She understands the needs of the Guide and outfitting world.

The reports. It is easier to stay on top of things .

Scheduling on a daily bases. Having to set up inventory every year seems a bit cumbersome.

Adventure Office has been our online booking software for about 4 years. I have had good luck with Customer Service any time I need them and our customers advise that their online booking experience was easy and straightforward.

I like the fact that customer correspondence stays organized in an easy way to locate. Once you learn the online booking flow, it is easy to use and make changes if necessary.

We don't use all the features that are available, so I have to tell my employees to just ignore a bunch of different options and focus on the ones that we use.

Used Arctic in the last and switched to Adventure Office and love it. The front end is extremely easy and fast for guests to book online. Back end offers so much from reports and operations I would be lost without it. Customer service is top notch and they care about their clients. Highly recommend.

At first the back end was a little daunting, click after click to create a reservation but once you learn all the extra options they end up being super helpful.

It is a bit pricey for what we sometimes feel we would like to pay, but it is a great resource with great customer service for when we are unable to problem solve on our own.

I love that we can customize reservations, because we offer unique adventure experiences for people involved.

Only working in the back office makes it difficult to know what the experience is like for our customers in the front office and ease of use might be a bit compromised. It is also a complicated process to update and manage pay rates and to know what is seen from the front office.

Adventure Office has been there for us, from on-boarding to accepting updates/changes today. We ALWAYS get return phone calls (assuming they didn't answer the phone) and emails in a timely manner. On any given day we can speak with a human that will help/address/solve any problem we've had over the last 10 years.

What I like most of AO, for as long as I've been with them, is I can see yearly changes and upgrades and know that the fees I'm paying are going towards continual improvement in the software and service they provide me.

Initially the user interface was lacking - about 3 years ago they when through and entire UI revamp and the software is now easier on eye and intuitive for new staff to learn.

It’s been great. I can make changes from my phone, a tablet or anywhere I have the internet.

It is so flexible and adds to our image. With them we can accomplish a high level of professionalism without adding staff. Their customer support is top rate too. They are constantly developing new features to stay on top of their game.

There is a lot the system can do, so setup can be a bit confusing, but their staff is great about helping you through it.

I love Adventure Office and the support staff. They are an amazing group of people. If one cannot help me they are not afraid to move me up to the next level of support. This software is constantly growing and improving. We have many trip offerings making it is rather complicated to get through the set up, but if you are thoughtful and careful, it will serve you well.

It is user friendly making it easy to train new staff to check availability, make a reservation, take a payment, print reports and operate the point of sale. We are a whitewater rafting company in Colorado. I am a huge fan of the operations end of the program. I can maximize our boat capacity which maximizes our profits.

The point of sale works well and is easy to learn from the end user perspective. I wish it were faster! The set up is clunky and not very flexible. The POS reports are rather useless. We hoped to be able to track our inventory easier, but have stuck with our old system for now. I have no doubt this will improve over time.

Not only are the owners great people, the entire team is super helpful and friendly... and most of them have actually worked in this business, so they understand your perspective so much better. No company is perfect, but they really strive to make the best product for their customers and make great improvements every year.

This software increased our revenue by a massive amount. Customers also love being able to book 24/7 on our website without having to talk to anyone. There are a lot of customizable features, so you can really make it work the best for your unique business.

The CRM could be better. We would love to run more promotional and diverse campaigns. Other software may have better website integration, however I can guarantee the backend features, customization and customer service don't compare.

Over the past 2 years of using Adventure Office the customer service has been awesome! Specifically [SENSITIVE CONTENT HIDDEN] expertise in knowing how to effectively use the software program and to assist in setting up your specific company needs. She has gone over and above to make sure everything works properly and will have it fixed quickly if changes need to be made. Its invaluable knowing you can actually speak with someone knowable 7 days a week! Very impressed with Adventure Office and the great employees they have working for the company. Thank you very much for everyone's hard work! Catherine

Great source for keeping customer information history. Ease in being able to search and produce reports for just about anything you need within the stored data base. Perfect for compiling sales tax reports.

It can be challenging when changes to a reservation need to be made. I can be slow at times, but I work in a rural area and our internet isn't the best.

very easy to navigate, tons of reporting options

reports are confusing many times. I have to call to find something

The best part about this software is how easy it is to teach and learn in a short amount of time. The shopping cart set up makes this super easy.

Business reports could use some improving to help with marketing and admin

I love the huge customer data base, managing reservations and selling them through the software. Adventure Office has always had amazing customer service!

I think it's weird that you can't delete a customer out of the data base. Also I haven't found a way to manage inventory from add-ons yet. There's no "Quantity on hand" feature like most POS systems I've used. Also I have yet to find an easy way to print a trip roster or manifest. The only way I've seen to do it the print comes out very hard to read.

I have had a great overall experience with AO. I would recommend them to anyone who is looking for a booking software with excellent behind the scenes support.

I have been with AO for several years. The support they provide is very good. They are always willing to try and fix the product over the phone but some issues we run into require more in depth changes as our industry continues to change.

The software as a whole is written for a general booking type. We have had to work with AO to get it more specific.

Overall it is a great software, and the support team is awesome.

I enjoy that the software is very customizable and can handle all of our activity and rental inventory needs. The software support team is top notch, and is always there to help with any questions that come up.

Due to the complexity of the software, which is also what makes it so great and gives us the customization that we need, the learning curve can be a bit high for new management staff. Although the learning curve can be high for the management staff, it is a very easy software for the sales staff and day to day operations staff to learn.

They are happy employees and take pride in making their system robust and useful for each type of business customer. Easy to communicate and work with. Responsive. Want to do the right thing for the customer, quickly and efficiently

Ease of use; ease of training; creative solutions, attentive, professional and responsive customer service

Certain categorizations were used based on whether a next contact date reminder had been set, and our team didn't know this and wasn't using the "next contact date" feature, so our data was mis-identified for a time and required a programming work-around

Overall it is user friendly once you have everything set up.

It is easy to make a contract and send it out. I can add on things simply and it looks neat when delivered to a client.

Adding on a self registration is a bit difficult. There are many little things you can customize which is great, but also a lot to figure out.

This is absolutely the best software to use. We at ccattours.com love it. I personally looked at 14 other platforms and this is the best out there. Ease of use, functionality, price and features for our back office and our customers far exceed the competitions software. I can't recommend them enough. The customer support team is always there when you need them. They deserve more than 5 stars.

Ease of use, functionality, price and features for our back office and our customers The customer support team is always there when you need them. They deserve more than 5 stars.

So robust that to use every feature will take some time to utilize.

What sets them apart is their customer service and availability to answer questions and walk you through step by step. They are also willing to listen to customer needs and make adjustments to the software based on feedback.

Going from 0-100 in a seasonal business with a new software system can be intimidating, but the staff at AO was there for us every step of the way. They answered questions, customized features and ironed out the kinks.

It was not built specifically for our industry, so there were some reports and functions that we needed that didn’t exist, but their team found work arounds or custom built what we needed.

They are the best!

They are always innovating and they stay closely connected to their customers. Can't imagine ever entertaining other option other than Adventure Office.

They are always improving... A robust CRM piece would be nice.

As a small business this makes our reporting to accounts and marketing easy. Jessie in customer support is amazing. Nothing is ever too much trouble for her to assist us with. Great team players.

Ease of use and ability to train our team on new system

Integration of results especially the waiver release forms.

Amazing system set up to help users like me understand it. The helpdesk is more than helpful, attentive and quick to reply and help.

Small little kinks here and there. More updates are to be had but I can see they are already in the process of doing so.

The ease of seeing available/unavailable employees on a monthly calendar

The inability to conveniently generate useful reports regarding employee scheduling/work

I love their customer service, they are always happy to help.

Simple and user friendly and I really like their customer service, they are always willing to help.

Once in a while there is a glitch but other than that it's good.