I love their customer service, they are always happy to help.

Nothing is ever too much trouble for her to assist us with.

SENSITIVE CONTENT HIDDEN] is awesome and is ready to help at any time. She understands the needs of the Guide and outfitting world.

Customer service is top notch and they care about their clients.

Overall it is a great software, and the support team is awesome.

On any given day we can speak with a human that will help/address/solve any problem we've had over the last 10 years.

It is so flexible and adds to our image. With them we can accomplish a high level of professionalism without adding staff.

The best part about this software is how easy it is to teach and learn in a short amount of time. The shopping cart set up makes this super easy.

I think it's weird that you can't delete a customer out of the data base. Also I haven't found a way to manage inventory from add-ons yet.

I am a huge fan of the operations end of the program. I can maximize our boat capacity which maximizes our profits.

It is a bit pricey for what we sometimes feel we would like to pay, but it is a great resource with great customer service for when we are unable to problem solve on our own.

Flexibility; relative ease of use; company stays on top of fixes and bugs.

They are happy employees and take pride in making their system robust and useful for each type of business customer. Easy to communicate and work with.

Found that everything we do in our business is handled in Adventure Office. The support is simply outstanding.

Ease of use; ease of training; creative solutions, attentive, professional and responsive customer service.

The software support team is top notch, and is always there to help with any questions that come up.

We hoped to be able to track our inventory easier, but have stuck with our old system for now. I have no doubt this will improve over time.

Its invaluable knowing you can actually speak with someone knowable 7 days a week. Very impressed with Adventure Office and the great employees they have working for the company.

Ease of use, functionality,  price and features for our back office and our customers  The customer support team is always there when you need them. They deserve more than 5 stars.

Accounting is disjointed. Deposits need to be independent of each other.

I personally looked at 14 other platforms and this is the best out there. Ease of use, functionality,  price and features for our back office and our customers far exceed the competitions software.

Always happy to help and nothing is too much trouble.

Want to do the right thing for the customer, quickly and efficiently.

Ease of use  and ability to train our team on new system.

Simple and  user friendly and I really like their customer service, they are always willing to help.

The set up is clunky and not very flexible. The POS reports are rather useless.

Customers also love being able to book 24/7 on our website without having to talk to anyone. There are a lot of customizable features, so you can really make it work the best for your unique business.

The most important aspect is they are responsive to calls, questions and issues.

The mobile app seems clunky and does not work as well as the web based.

I have had a great overall experience with AO. I would recommend them to anyone who is looking for a booking software with excellent behind the scenes support.

Not only are the owners great people, the entire team is super helpful and friendly... and most of them have actually worked in this business, so they understand your perspective so much better.

Easy to use; provides online booking feature;  access to support is quick.

She has gone over and above to make sure everything works properly and will have it fixed quickly if changes need to be made.

Over the past 2 years of using Adventure Office the customer service has been awesome.

There is so much functionality. I love that rebooking is so easy as are refunds and amending bookings and payments.

Above all, I want to reach an international audience, which has been improved by fareharbor in an attractive way.

The product more than delivered on this aim and has given some added value boosts through integration with the likes of Google, TripAdvisor etc.

So far so good, happy to use it and great team behind, helping us to improve our business online.

The ability to save a portion of each payment to cover refunds is especially useful.

Fantastic software that seamlessly integrates with your site.

I've felt very valued as a customer with FareHarbor, with issues often being solved within 12 hours. All support staff have been pleasant, and I'm glad I use FareHarbor.

The effectiveness of my systems and processes have been improved by 100. The website design and 24/7 support have been more than expected.

How streamlined, intuitive, and effective the software is designed. I greatly appreciate the ease of checking in customers, along with every step of the customer's experience.

Customer service was excellent for installation and has been great for trouble shooting ongoing issues. Backend of the software is quite intuitive.

I thought it was overreaching to think that after submitting my information that I would be up and running in a week. I was gladly proven wrong.

Finally, the customer focus and highly responsive account managers and support personnel make this a no-brainer for me to recommend to clients in my business & technology consultancy.

Ease of use (and when it's not, customer service will do it for you). Works on phone, not an app, but with a mobile browser which work great.

The technical support is very efficient and professional, helping in the creation of the products and in the best visibility of the website.

The customer service is fantastic, they implements the functions and help me to get my targets and improve more business with my company.

Personalized setup, excellent customer support, integrates to many OTA (Tripadvisor/Viator, Google Reserve, GetYourGuide) for easy central booking management, free advice to optimize website and more.

I have yet to discover any issues with the software, which could be described as a dislike.

It was easy to use, and the interface was great, very easy to understand and get all the information required quickly and easily.

THe software can be suitable for all activities needs. It is very powerful and you have a quick overview on all the booked activities.

With the myriad of considerations, having such friendly assistance standing by is a great aid.

Now Fare Harbor is single handedly destroying what we worked so hard for. I have spoken with several representatives of the company.

It's a great benefit to having three different departments' events processed through one system. The biggest challenge we face with it now is wanting it to speak to other systems.

API integrations, free website design, customization of the dashboard and ease of booking for the customer.

We do receive some complains from our customers about extra fee using FareHarbor, but that has nothing to do with the overall experience.

We have been very satisfied with Fareharbor and it's excellent team who are always ready to help us with any changes or questions.

Great, easier booking, reduced staff time dealing with bookings, easy to move bookings or refund if needed.

I can not cancel the whole tour, but need to cancel every customer singular. That means if I need to cancel a tour with 40 people I need to cancel every single customer.

There is also the inability to delete several bookings for the contact during the same Order. This is annoying and time consuming when the order has 10+ bookings.

The team at FareHarbor made the transition to their product super easy. They listened to our requirements and configured the product to accommodate everything required.

They made a awesome website. Besides that, they gave good advice and were always very kind and helpful.

Their unethical behavior of stealing a hosting customer from a referred client.

US Dollar

Adventure Office is a reservation management solution that helps tour operators manage bookings and handle various administrative processes, such as inventory management, reporting and more. Professionals can use the dashboard to schedule upcoming trips, edit rates on a Gantt chart and assign tour guides according to requirements.

Adventure Office allows organizations to manage marketing campaigns, create targeted email messages with promotional codes and send them to custom contact lists. Managers can store customers’ reservation details in a centralized database and utilize the search functionality to retrieve specific information from the repository. Additionally, it lets users access employees’ clock-in/out information and maintain a record of available inventory. 

Adventure office facilitates integration with various third-party applications, including Facebook. Pricing is available on monthly or annual subscriptions and support is extended via phone, email and other online measures.


LongDescription

User Management

Electronic Payments

Multi-Day Booking

Payment Processing

Access Controls/Permissions

Reservations Management

Credit Card Processing

Communication Management

Customer Database

Resource Management

Activity Management

Data Import/Export

Promotions Management

Itinerary Creation

Booking Management

Channel Management

Vendor Management

Pricing Management

ACH Payment Processing

Real-Time Updates

Website Integration

Activity Dashboard

Online Booking

Waiver Management

Reporting & Statistics

Package Creation

Accounting Integration

Discount Management

Central Reservation System

Customizable Branding

Activities Booking

GDS/OTA Integration

Client Management

Quotes/Estimates

Third-Party Integrations

Inventory Management

Search/Filter

Employee Management

Price/Margin Management

SMS Messaging

Calendar/Reminder System

Invoice Management

Calendar Management

Room Booking

Customer Support

Email Templates

Multi-Location

Booking Notes

Rate Management

Mobile Access

Third Party Booking

Event Scheduling

Alerts/Notifications

Reminders

Group Reservations

Availability Management

Customizable Templates

Billing & Invoicing

Ratings/Reviews

Reporting/Analytics

Appointment Management

Customer History

Website Management

Our pricing incorporates the cost of software, credit card processing, waivers, automated messages, and support all into one easy-to-understand fee! With Adventure Office you'll enjoy unlimited users at the same price and we'll never charge you more for using our support.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Adventure Office

In Person

Live Online

Webinars

Documentation

Videos

FareHarbor is a cloud-based tour and activity booking solution that enables tour operators to manage their day-to-day business operations. It offers online booking management and payment portals, and it integrates with user websites. It is designed to work on desktop and mobile devices.

Customers can view tours and events, create bookings and submit payments using FareHarbor. The user dashboard provides a calendar, booking details and booking management tools through a single interface. In the calendar, tour operators can view customer payment details for individual activities and pending dues. Bookings can be filtered by activity type, which allows users to see which activities and tours are being booked most often.

Users can integrate FareHarbor with existing websites or use the service’s website building platform. Reporting features allow users to track operations, bookings and accounting in real time, and integrations with PicThrive and TripAdvisor let them promote their business through other channels.

Real Time Analytics

Customer Data Management

Barcode/Ticket Scanning

Customizable Reports

Group Scheduling

Mobile Ticketing

Customizable Fields

Online Ticketing

Reserved Seating

Online Payments

Sales Reports

Social Media Integration

Event Ticketing

Seating Map

Automated Scheduling

Event Management

Calendar Sync

Event Calendar

Multi-Language

Real Time Reporting

Ticket Reservations

Point of Sale (POS)

Confirmation/Reminders

Web browser (OS agnostic)

The software and suite of marketing services are free for the client. Their only fee is the credit card rate of 1.9% + 30 cents.

Adventure Office vs FareHarbor

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons