About aReservation

aReservation is an online booking platform that helps tour operators streamline processes related to ticket sales and rental reservations. It enables managers to handle employee scheduling, track equipment rentals and manage check-in/out on a centralized platform.

aReservation offers an integrated electronic signature solution, aWaiver, which lets customers sign waivers electronically in real-time. The application allows stakeholders to accept payments through various processing methods including credit cards, online transfers and more. Additionally, it offers a variety of features including automated cancellation and rescheduling, access control, communications management, reminders, reporting and more.

aReservation f...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

25 Reviews of aReservation

Average User Ratings

Overall

4.96 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(24)

24

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 25 results

July 2021

MaryAnn from Belize Parasail Plus

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

Great product, even better support

My experience with aReservation and aWaiver has been great.

Pros

aReservation meets all our needs and is easy to use. My favorite function is aWaiver--we can have guests sign waivers in advance, on iPads in the office, or even on our company phones on the boats. All in all this is a solid company with great people who started as tour operators and understand our challenges and are always working to ensure they meet our needs.

Cons

I don't have any complaints at this time. Every issue I've ever encountered was user error and we promptly got assistance when needed.

Reasons for Choosing aReservation

There was no hard sales pitch, they don't oversell their product. Many of the other companies try to poach customers. The aReservation team took the time to listen to my needs as an operator.

Reasons for Switching to aReservation

I switched due to lack of support--it was never easy getting ahold of my account manager. I also went through about six changes in account manager in a year.

Response from Indexic

Replied September 2021

Mary Ann, thank you for your review. We have plans to create a better products based on what people like you tell us. Mark

August 2021

Heather from LBI Carts

Company Size: 2-10 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2021

aReservation

We love aReservation and are so happy we switched products this year. I wish we had switched sooner.

Pros

Once I learned the software it is very easy to use. My favorite feature is that I can see all my reservations and book new ones from my phone. I’m not tied to a computer. I can capture customer information very quickly. I can quickly see all of my available resources and respond to my customers without them having to wait. The customer service is EXCELLENT! Response rates to my question are so fast because they understand we have customers standing in front of us.

Cons

Altering an existing reservation is not always an easy process.

Reasons for Choosing aReservation

It checked all the boxes of what I needed. The number one aspect was being able to conduct business using my phone.

Reasons for Switching to aReservation

Customer service at RentCentric was very slow to respond.

Response from Indexic

Replied September 2021

Heather, thank you for your comments. Our backend was designed by tour professionals like you is the reason it is so easy to navigate. Thanks again Mark

January 2020

Leah from FUNPCB

Company Size: 51-200 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2020

Great Company!

My overall experience is great! I am very glad that we switched from our old software to Indexic and I look forward to working with them in the future.

Pros

I love how responsive everyone who works at Indexic is. I like they are constantly making improvements to the software! It is integrative and help is only a phone call or text away if there is an issue I need help with.

Cons

Some of the features are set up as hidden or more back door, but that could be that I also do not have experience with the new system yet.

September 2021

Cameron from Coastal Tide Excursions, LLC.

Company Size: 2-10 employees

Industry: Maritime

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2021

Indexic is the best!

The software alleviates a lot of time consuming task allowing myself and staff to spend our time on task that help build my business.

Pros

As a business owner my time is valuable and better spent with guests than in front of a computer. Indexic offers as very simple and user-friendly interface. Not to mention their support team is second to none.

Cons

I honestly cannot list any flaws with my software. If there is ever an issue, after a short email or phone called it is always solved.

Reasons for Choosing aReservation

The service team! In a small business having the ability to connect with a representative and have any issues resolved or questions answered is a must.

Response from Indexic

Replied September 2021

Hi Cameron We greatly appreciate your business and will continue to work hard to exceed your expectations. Thanks Mark

September 2021

Kevin from Just Chute Me Parasail

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2021

Service is what they stand for!

Best group to work with, [SENSITIVE CONTENT] answers all calls or returns calls quickly

Pros

It is a easy system that all office help catches on to very quickly. Indexic team works to try to keep you happy, and they respond with new products.

Cons

We have no concerns with the software, thay work hard to keep the system current.

Reasons for Choosing aReservation

Just great people that know what the tour operators need

Response from Indexic

Replied September 2021

Hi Kevin and thanks for your business. I'm so happy to hear things are going well for you and your business. Thanks Mark