Checkfront Software


 

Checkfront is a cloud-based business management software designed for tour operators, rental companies and accommodation providers. It offers booking and activity management, reservations and payment processing.

Checkfront features online booking calendars that can be accessed on desktop and mobile devices. When an agent confirms a booking, the calendar is automatically updated in real-time to help avoid booking conflicts.

The software allows users to manage both online and on-site bookings. Point of sale features and a payment gateway allows clients to pay for tours, activities and services. Checkfront also allows users to integrate with travel websites such as Booking.com, Expedia and TripAdvisor, and they can publish their packages on these websites as well. Other integrations include social media websites such as Facebook and LinkedIn.

 

Checkfront - Booking calendar
 
  • Checkfront - Booking calendar
    Booking calendar
  • Checkfront - Dashboard
    Dashboard
  • Checkfront - Mobile calendar
    Mobile calendar
  • Checkfront - Payment status
    Payment status
  • Checkfront - Quickbooks integration
    Quickbooks integration
Supported Operating System(s):
Web browser (OS agnostic)

57 Reviews of Checkfront

 

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Software Advice Reviews (2)
More Reviews (55)

Showing 1-2 of 2

Nikki from Garden By The Sea
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Used for two years and was not impressed.

Ease-of-use

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Value for Money

I switched to Little Hotelier and couldn't be happier.

Pros

The calendar system is easy to use and inserting reservation was easy. The calendar was easy to see what was going on.

Cons

Customer Service is the WORST ever and HUGELY EXPENSIVE. Ridiculous. I wanted to make a minor change and was given which would be easy for them and they quoted me an HUGE amount and timeframe over two weeks. CRAZY - STUPID

Review Source
 
 

Haley from Storage
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Checkfront review

Ease-of-use

Functionality

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Value for Money

Price is very good

Pros

its very simple and it is perfect for truck rentals and the website looks very nice and it good that it is a cloud-based software

Cons

Hard to add pictures and customize the prices for all our truck rentals with the different packages we have and because we offer a free truck it will not give me the option on the website.

 
 
 
Showing 1-20 of 55

Sue from Shelleven House
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

FRUSTRATING !!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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It was a good system to get me started in my business but it doesn't offer me the flexibility i need.
It was easy to set up.
Easy to navigate.

Pros

A relatively simple system to use and easy to navigate. The layout is good on the calendar pager and the reports offer valuable information.

Cons

I find the system very inflexible to my needs, eg. Can not offer Room only and Rooms with breakfast from the same inventory stock.
There are no error messages when you are clearly not setting things up correctly. Eg, Setting up an event, you have to go to the help page all the time to ensure you are doing it right. Pop ups with helpful tips would be better & time saving.
Item Event Rules/rule sets are too complicated and open to user error, the software doesn't make it user friendly, there are too many pages to refer to. The software allows you to enter dates that overlap other events, this should not be allowed, its frustrating when setting up seasonal prices. The system is too time consuming and requires manual input when it should be cross checking dates and pop up an alert if incorrect, quite often the event doesn't work....Frustrating!
Having to import every booking that goes through a channel manager and unlock it first ! Time consuming ! Why doesn't it go into the calendar automatically?
Unable to change the price on the initial page when making a new booking, this has to be amended afterwards.....frustrating that you can not enter it right first time !
Unable to set up more than one policy. This is so inflexible when you are selling services and accommodation which have different policies for bookings.
I have been waiting 6months for you to fix my inventory errors and minimum stay rules.. Poor communication and no urgency whilst I lose money & bookings.

Review Source: Capterra
 

Corey from Ottawa Tasting Tours

September 2017

September 2017

Very Fuctional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support
Pros

I feel like the software is really easy to use and easy to pick up. The simple dashboard makes it easy to navigate

Review Source: Capterra
 

Alexander from Explore Newcastle
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Easy and enjoyable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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The ability to effectively set up and manage bookings for my company

Pros

The software makes sense and is easy to learn. You feel like you have achieved something each time you use it.

Cons

When you need to do something very specific it can be harder to find what you need to because of the ease of use built into the programe.

Review Source: Capterra
 

Rebecca from Whitefish Bike Retreat
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Easy to use portal for lodging and rental reservations.

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

Checkfront makes setting up custom items simple. It also allows for easy communication with customers.

Cons

We often have repeat customers at our lodge and there is not a quick way to duplicate their customer information for a new booking.

Review Source: Capterra
 

Rory from Much Better Adventures

September 2017

September 2017

Great, easy to use booking-management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

It's simplicity to use - takes next to no time to get familiar with everything, and if you do have a question it's very easy to find an answer.

Cons

Not much! It would be amazing if there was a live-chat function for quick questions rather than emails.

Review Source: Capterra
 

Sid from EzTimeRental
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

We use it for a party rental company and it handles are bookings well.

Ease-of-use

Functionality

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Value for Money

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Precise item quantity tracking to avoid over booking

Pros

The flexibility on how it can handle all types of bookings. It does not matter if it is daily, hourly or monthly you can configure it to handle your most basic needs.

Cons

Wish they allowed more agents on their lower plan. We know that the software is mainly for accommodations rentals but they did say that it could be used for rental items also. It would be nice to see some route planning feature included in the future.

Review Source: Capterra
 

Jeremy from Cimaja Beach Club

September 2017

September 2017

Simple and satisfying

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

It's easy to use, details of customers are clear, payment system links in seamlessly, layout is good, service is the best.

Cons

Bit tricky to integrate other bookings systems. Otherwise never had any issues and happy to use checkfront

Review Source: Capterra
 

Tom from HomeSnag

September 2017

September 2017

Excellent customer service - my business wouldn't be the same without it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

Customer service is second to none. I have asked about 6 different questions and the response was brilliant

Cons

Ideally the only thing that can't be done is change the layout of calendar / categories. Specifically it would make sense to have the categories showing before the calendar rather than under

Review Source: Capterra
 

Rob from Rob Wagner Charters, LLC
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

I have a very small business. I wanted software to handle online bookings. In no time it was done!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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It handles all my bookings. It's like I have someone in an office full time.

Pros

The most thing I like about this software is the support. Even before I became a customer, Checkfront was answering my questions. I didn't know if the software would handle the things the way I wanted. The tutorial got me started and it provide the base for me to ask intelligent questions. Checkfront answers each question quickly and usually gives me 2 to 3 step by step solutions I could use. The software interfaces seamlessly with my website and their E-Commerce handles my selected payment method flawlessly. Because my business is seasonal, I simply select hibernation mode and my monthly charges are ended until next season. I had no idea what a great fit it would be.

Cons

The only 'Con' I have is when I search help I can't think of the right term to define what I'm looking for so, I get frustrated with the search. However, I can easily overcome that by dropping a note to Checkfront support.

Review Source: Capterra
 

DaRon from eXplore Brown County

September 2017

September 2017

Overall it's been good. There's a few issues that I would like to have changed but it's been a good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

Online waivers have been a big help for our company. The whole system seems very user friendly. It's easier for us as users to book people their reservations.
The different calendars make it easy to go through reservations. Also, the multiple ways to look up customer information is helpful.

Cons

Some things are not flexible that I would like to change. I would want timeslots to have their own inventory.
We also have an issue where we would like to have an item with packages to keep those packages when it is booked as part of a package itself.
It would be nice if we could combine bookings, like if a customer accidentally made more than one reservation it would be nice if we could easily combine them into one.

Review Source: Capterra
 

Maria from Restation
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Quickly fine-tuned for our needs!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Product Quality
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Support

Saving time and structuring work, coordinating in between team members.

Pros

Professional software, comfortable to use and easy to set-up. We don't have IT team full-time, and it was still very easy to set up. All information is in cloud and we can use a variety of platforms (web-based, apps) to share information. Email notifications that can be tuned are great.

Cons

We are a small scale, but growing hospitality business and we're missing the feature of assigning rooms to customers and having it all visible on a dedicated dashboard.

Review Source: Capterra
 

Matt from Terrapin Adventures

September 2017

September 2017

The 24/7 customer support has been excellent. I always get a response that is useful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Pros

It simplifies our booking process for our guests. I love that guests can get description, see availability, see pictures and videos and book for multiple guests at a time.

Cons

The reporting can be improved. It would be nice to gather data based on when transaction made not just when it was for.

Review Source: Capterra
 

Christopher from Friendly Bike Guest House
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Support is quick and helpful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality

Pros

Easy to use, functional interface, nice colors, many options for views and details, seems compatible with other systems

Cons

I probably don't use half of the features, as a non-computer guy I have a hard time knowing how to navigate adding and removing content

Review Source: Capterra
 

Abby from Escape Lincoln
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Wonderful customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
Value for Money
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Pros

There are a lot of pros to this service including all of the customization capabilities, but the customer service is by far our favorite thing about Checkfront. We hear horror stories about other providers in our industry, and Checkfront is so helpful and responsive.

Cons

I think the only "con" for us is that this software wasn't created for how escape rooms function, so sometimes we have to think outside the box when figuring out solutions (whereas other providers created platforms just for escapes). However, with the excellent support from Checkfront and the updating of the platform, we are so happy with it!

Review Source: Capterra
 

Michael from Barefoot Luxury
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

We've loved using CheckFront because of how easy it has been to use for us and our guests.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Pros

We like how guest friendly the platform is. It's easy for our guests to see what we have available, make sure it fits their needs, and book according to what they want. Prior to CheckFront we used a system that resulted in guests calling our reservations team via telephone constantly. Since implementing CheckFront, guests have become significantly more independent.

Cons

I wish CheckFront had more capabilities. One example would be reporting. We like to look at our properties and really track how we're doing, as it's important for our investors to know. If we could personalize our reports more, it'd be a great help.

Review Source: Capterra
 

Gregory from SailSuperior.com Lake Superior Adventures
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

We are diverse, many different tours. We investigated ten or more systems before choosing Checkfront

Ease-of-use

Functionality

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Customer Support

Value for Money

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More bookings, easier to bill when clients still owed money, scanning and or using swipe was great. making sure there were no double bookings, managing assets was good.

Pros

It is flexible and support is very very good. It allow many different types of products and it easy for clients to use.

Cons

Sometimes the display on my iPhone is tough to see, some default screens would help. It always jumps back to current dates - showing at a glance bookings for the day could be set up better.

Review Source: Capterra
 

Josephine from Newbold Trust
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Amazing customer support, comprehensive package

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
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Product Quality
Quality
Support

Extremely versatile and customisable package.

Pros

Versatility you can get almost anything set-up the way you would like. Your pages can easily be CSS customised as well for a really great look.

Cons

It does take some time to get yourself trained in using it, but there is amazing customer support to help you do this.

Review Source: Capterra
 

Michael from Giant Sportz
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Great Booking System that Integrates well with Website

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Use this across 4 websites and 3 seperate businesses. Was able to create a bespoke solution for our complex booking system covering max bookings per time slot, multiple product types, taxation, ticketing, special events and more. Have been using product for over 1 year, and it is far superior to other similar booking/waiver type products on market. Complete solution for bookings, payments, waivers, deposits and more.

Great customer service, who have been available whenever we have needed it and have gone above and beyond the call of duty.

Pros

Customisation, Functionality.

Cons

Steep learning curve, but with support we've been able to create the right solution.

Advice to Others

Take the time to learn the product from the reps.

Review Source: Capterra
 

Jeff from UrbanGlass
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Central to our organization

Ease-of-use

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Value for Money

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I just wanted to convey a HUGE THANK YOU! We did a data export from Checkfront for one of our routine procedures and noticed that the "End Time" data has been added to the "End Date" field for all Booking Index exports, as we requested in the Help system, and even on the screen displays. THANK YOU SO MUCH for doing this... it will be a huge boon for us in managing the resource usage for hourly bookings.

Checkfront is absolutely central to our studio management here (https://www.urbanglass.org/studio). Now its very more valuable.

Pros

It's infinitely adaptable, and when faced with limitations, you bring them up with the support staff, and they will see to having the program modified.

Cons

Only that its real-life software, so perfection is still a ways off.

Advice to Others

If you need scheduling software, use it!

Review Source: Capterra
 

Nicole. from East End Bike Tours

December 2016

December 2016

Customer Support has Dropped.Off so much-extremely disappointed/frustrated

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Originally Checkfront was excellent with customer support and now it's response time is 3 DAYS to get a response. There are much better biking systems available that are more user friendly and cutting edge with features. They don't answer phone calls anymore and all trouble shooting needs to be done solely thru email back & forth-give me a break there's only so much that can be don via email. They told me that I should upgrade mu plan to a higher monthly price for the phone support & "better" customer support. Had typically hibernated the account in the winter & kept account open & have been paying year round. Extremely disenchanted with the service. TOTALLY UNACCEPTABLE TO BLOW CUSTOMERS OFF--how UNPROFESSIONAL!!

Review Source: Capterra
 
 
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