Checkfront software


122 reviews(4.5/5)
122 reviews(4.5/5)

Checkfront is a cloud-based business management software designed for tour operators, rental companies and accommodation providers. It offers booking and activity management, reservations and payment processing.

Checkfront features online booking calendars that can be accessed on desktop and mobile devices. When an agent confirms a booking, the calendar is automatically updated in real-time to help avoid booking conflicts.

The software allows users to manage both online and on-site bookings. Point of sale features and a payment gateway allows clients to pay for tours, activities and services. Checkfront also allows users to integrate with travel websites such as Booking.com, Expedia and TripAdvisor, and they can publish their packages on these websites as well. Other integrations include social media websites such as Facebook and LinkedIn.

Supported Operating System(s):
Web browser (OS agnostic)

122 Reviews of Checkfront

Showing 1 - 20 of 122

Start your review of Checkfront

Click to start
  • Carmen from Ramirez Family

    Number of employees: 501-1,000 employees

    September 2018

    Checkfront Events

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are in general very happy with Checkfront. It has allowed us to manage our tours and events in a more efficient way.

    Pros

    It's ability to let our attendees register events and school tours; invoicing capability; I'm able to manage my events easily.

    Cons

    It's not always intuitive when you can't figure something out and you can only email the company with issues. There are no direct customer service numbers to call if you need immediate assistance.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Brent from Bikefit Marlborough

    Number of employees: 2-10 employees

    August 2018

    Checkfront for Bike Hire

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Has saved a lot of time (once setup), customer support has been helpful

    Pros

    A lot of different features for customization to suit your business

    Cons

    Doesn't integrate smoothly with Vend (yet)

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Cleo from Ridely

    Number of employees: 2-10 employees

    August 2018

    Great!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    System is always performing well and very helpful Tech Support Team!!

    Pros

    Easy to navigate and make necessary adjustments

    Cons

    None so far. I really like Checkfornt.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1 employee

    August 2018

    Robust, but missing some obvious features.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The homepage option I chose is absolutely beautiful since it showcases pictures front and centre. It's also mobile-friendly, which is a huge plus. It shows you if people are using mobile or desktop and it's about 50/50 for us, so it's definitely crucial that this is a mobile-friendly experience. It's also easy for most of our users to use, which is great.

    Cons

    There are some features that don't exist, like charging a hold to the credit card. I'm using the product for a condo amenities booking system, and it would be ideal to be able to put an amount hold on the user's credit card as a security deposit. Instead, we have to actually charge the client and then process a refund manually, which is tedious and time-consuming. Luckily the software is detailed enough that I have been able to work around most of the issues so far, but some of the workarounds have been ridiculous. For example, for one amenity we have a per hour fee. Instead of being able to input a maximum daily fee, I have to input the fees individually.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Konstantinos from Panas Adventures

    Number of employees: 1 employee

    August 2018

    First timer with Checkfront

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The customer service and help center is invaluable. The assistants are very helpful, knowledgeable and cheerful .

    Cons

    Sometimes is difficult to find the right tutorial you need. There are too many and not necessarily perfectly categorized. Therefore, Help center comes into play.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ed from Kaulbach House

    Number of employees: 2-10 employees

    August 2018

    Not really for accommodation providers but great app

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great customer service

    Pros

    Great App
    Clean interface
    No need to customers to leave my site to pay
    Great integration with many apps

    Cons

    Not really geared to accomodation industry

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Eric from Captain Curley Sailing Charters

    Number of employees: 1 employee

    August 2018

    Good value

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I use checkfront to manage my calendar for tours. My life is made much easier allowing clients to book their own tours on their own time and having all tours located on one calendar in real time.

    Pros

    I like the fixed costs, the ability to customize, and the ability to make quick changes on my own.

    Cons

    The many layers of customization make it difficult at times to figure out why a tour is open or not open for booking. Many times I can't get the software to do exactly what I'd like but rarely is it impossible to approximate.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lee from Cody Cave Tours

    Number of employees: 2-10 employees

    August 2018

    Number one online booking platform

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Excellent

    Pros

    Integrates easily to website. first class customer service, instinctive easy to use systems

    Cons

    System does not recognise when minimum group size has been booked and wont allow 1 person to book from that point on.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • franck from secondworld sarl

    Number of employees: 2-10 employees

    August 2018

    Quite powerful but could do better

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Pretty much any type of reservations can be designed with the SW
    Good support to get started
    Easy to integrate in Wordpress

    Cons

    Graphic interface for end user isn't good looking
    It's possible to start a group booking, then the system will realize there s a single booking already made at the same time and block the process. Not ideal for customer workflow
    Quite complex concepts exist that make it hard to grasp

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Dov from Fork & Walk Tours Berlin

    Number of employees: 2-10 employees

    August 2018

    Small Travel Company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Positive

    Pros

    ease of use and smooth processes. Easy overview if all booking

    Cons

    no EU real-time support. We only receive overnight replies

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    August 2018

    Checkfront is a great booking tool for our business (transportation company)

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall its a great product with amazing customer service!

    Pros

    I like the functionality and how seamless it integrates into our website and payment gateway. Our customers find it easy to use. The reporting features are also a big plus.

    Cons

    I wish I could customize a couple things, but overall it works really well.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Claire from Mindarie Charters

    Number of employees: 2-10 employees

    August 2018

    We love Checkfront!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's been really easy from my first training session to my most recent set of reports that made my boss smile!

    Pros

    Ease of use on my lap top, iPad and mobile phone. Brilliant support - It's quick, it's clear and it's useful. Easily generated reports that gives me the information I need.

    Cons

    There's not much I don't like!

    There are some things I'd like to be able to customise and as yet, I haven't been able to BUT they are little things and don't in anyway affect the usability of the overall system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Daniel from Nanaimo Paddleboarding

    Number of employees: 1 employee

    August 2018

    Checkfront

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great

    Pros

    I don’t have to spend time on phone booking customers.

    Cons

    It’s a little bit confusing when I give a refund.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Andrew from Uncorked Experiences Ltd.

    Number of employees: 2-10 employees

    August 2018

    Checkfront as booking tool for start-up activity provider

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Really positive - very easy to work with

    Pros

    Ease of use in terms of product build - very user-friendly

    Cons

    Back end API integrations - getting there though

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Emma from Sun Seekers Stand Up Paddle

    Number of employees: 2-10 employees

    August 2018

    Super easy to navigate!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I love checkfront. Customer service is great. Responses are quick. The app is user friendly and easy to use.

    Pros

    I love how easy this software is to use. Setting up tours, packages, classes and hire options has been a breeze with easy shortcodes to include booking links on my website. Also love that if a class requires certain hire equipment, with each booking the hire equipment also books out - meaning I can't overbook our standard equipment hire. The app is super easy to use and love that it all syncs with my phone's calendar.

    Cons

    Would like a "membership" option for those that frequent our business. I know there's a workaround but it's not really the easiest way. The upgrade to using liability waivers is a pretty big price difference! Would love a smaller pricepoint option for single option upgrades as I don't need all features on the next tier.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Warren from Escape Reality

    Number of employees: 51-200 employees

    August 2018

    Best folks in the industry

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Best in class still!

    Pros

    Great core features, rock-solid stability, and ease of setup and integration to our systems. And they have a fantastic support team.

    Cons

    Odd occasional niggles with the API (though support usually solves it quite quickly), missing some big data integrations (we're very demanding clients).

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Good for small businesses

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's pretty easy to work with once you get used to the terminology used in the setup.

    Pros

    The pricing is great. Their support is great.

    Cons

    Lack of commissionable rate pricing for travel trade. Lack of proper accounting audit trail.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Brinley from Project management for existing and new Alliance member businesses

    Number of employees: 2-10 employees

    August 2018

    Checkfront needs to simplify the controlfunctionality that is hard to understand

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Few benefits since we have had challenges implementing it for what we wanted to do

    Pros

    Highly cost effective and fast support when needed

    Cons

    Control functionality is complicated to understand

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Debbie from Apex Raft Company

    Number of employees: 11-50 employees

    August 2018

    Definitely a good business solution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall the decision to go with CF has been very positive. It has definitely made handling the large volume of customers much easier. The automated parts, like guest confirmations, has been time saving for sure. We do find the product set up with dates and times to be rather confusing and almost always involves support emails to get us sorted out. It would be great if this could be more intuitive. Also the option to handle retail items would be a huge asset. The only real negative is that I can't hide my financial reports from the front line staff. If I restrict this access it also restricts the reports they need to cash out at days end. I would consider switching off of CF if I was made an offer by a similar company who offers this feature. (I simply haven't looked yet, but plan to do a system review in the fall). Overall the support and features are worth the very reasonable price for what we find to be a stable system.

    Pros

    The ease of the real time online booking for our customers and the automated guest management functions

    Cons

    -lacks basics like being able to hide financial reports from front line staff.
    -can't return partial funds to a credit card, must return full amount charged
    -managing AR/AP payments is confusing and a huge hassle
    -no way to visually separate products by time on the dashboard calendar (i.e.: afternoon tour from morning tour, etc, based on start time)

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Danielle from Multicultural Council of Tasmania

    Number of employees: 2-10 employees

    August 2018

    Great Features, Design Needs Work

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The software is clearly developed by people who can incorporate a lot of needed functions into one space. The visual design of everything, however needs work - it's clunky and there are too many pages to navigate through when booking. It's not attractive to incorporate the online booking forms into our existing website. Fantastic customer support, great array of booking features, lots of details can be adjusted once you figure out how to navigate the admin sections.

    Pros

    There are A LOT of ways to customize booking forms on check-front. We run a multi-purpose community center, with multiple rooms at different rates. This software is able to handle all of it and is one of the few programs available where I can adjust payments manually.

    Customer service is also excellent - I've received so much help from the team online. The customized videos that they have sent to me have been most helpful. All of my queries have been answered within an hour or two of asking.

    Cons

    - We hire out on space on an hourly basis to limited English speakers. Our customers repeatedly say that the red and green days (for customer online booking calendar) are unclear. It would be great to have a yellow option that shows SOME times are still available during a day if the whole day isn't booked.

    - Very difficult to set up from the beginning

    - Would like more report functionalities (ie. basic monthly breakdown of who booked how many times, income generated for a particular period, calendar print out of bookings)

    - A drag and drop feature for adjusting bookings would be appreciated.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
Do you use Checkfront?Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 687-6771