Checkfront Software


 

Checkfront is a cloud-based business management software designed for tour operators, rental companies and accommodation providers. It offers booking and activity management, reservations and payment processing.

Checkfront features online booking calendars that can be accessed on desktop and mobile devices. When an agent confirms a booking, the calendar is automatically updated in real-time to help avoid booking conflicts.

The software allows users to manage both online and on-site bookings. Point of sale features and a payment gateway allows clients to pay for tours, activities and services. Checkfront also allows users to integrate with travel websites such as Booking.com, Expedia and TripAdvisor, and they can publish their packages on these websites as well. Other integrations include social media websites such as Facebook and LinkedIn.

 

Checkfront - Booking calendar
 
  • Checkfront - Booking calendar
    Booking calendar
  • Checkfront - Dashboard
    Dashboard
  • Checkfront - Mobile calendar
    Mobile calendar
  • Checkfront - Payment status
    Payment status
  • Checkfront - Quickbooks integration
    Quickbooks integration
Supported Operating System(s):
Web browser (OS agnostic)

62 Reviews of Checkfront

 

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Software Advice Reviews (2)
More Reviews (60)

Showing 1-2 of 2

Nikki from Garden By The Sea
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Used for two years and was not impressed.

Ease-of-use

Functionality

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Value for Money

I switched to Little Hotelier and couldn't be happier.

Pros

The calendar system is easy to use and inserting reservation was easy. The calendar was easy to see what was going on.

Cons

Customer Service is the WORST ever and HUGELY EXPENSIVE. Ridiculous. I wanted to make a minor change and was given which would be easy for them and they quoted me an HUGE amount and timeframe over two weeks. CRAZY - STUPID

Review Source
 
 

Haley from Storage
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Checkfront review

Ease-of-use

Functionality

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Value for Money

Price is very good

Pros

its very simple and it is perfect for truck rentals and the website looks very nice and it good that it is a cloud-based software

Cons

Hard to add pictures and customize the prices for all our truck rentals with the different packages we have and because we offer a free truck it will not give me the option on the website.

 
 
 
Showing 1-20 of 60


April 2018

April 2018

Love this booking tool! Even for our odd use of it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
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Pros

We don't use the booking software for its original purpose, but it still works great for us and the customer support works with us as though we are just as important as every other "typical" user. The system is easy to change to fit your needs and even though it is constantly evolving to get better, you don't sign in one day and feel completely lost.

Cons

I wish that it was purposefully made for our type of business, but that is by no fault of theirs. However, it is easily working its way to being exactly what we need it to be.

Review Source: Capterra
 


April 2018

April 2018

Great

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Quality
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Pros

Easy to use after you figure out what you need to do. I like the layout of the program. The customer booking page is very clean looking.

Cons

Kinda complicated t set up with out knowing how to work the system. With companys with different inventory that have hourly and day rents to have a better way to link the two inventories together. When looking at the booking Calander it would be nice to know how any someone it renting with out having to open the invoice.

Review Source: GetApp
 

Marc from loueraumax.com

February 2018

February 2018

I have being using Checkfront for almots 5 years, and overall it answers my needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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I can manage remotly my short term rental buisness

Pros

Checkfront is helping me to manage a small holiday resort and it's like a minivan, not really attractive but efficient. You can include some add ons that makes it even more performant. Good support and friendly communication

Cons

A bit clunky and the front side, better than others but not up to date compare to Lodgify. Rate management can be a pain and not yet compatible with Zappier.

Review Source: Capterra
 


February 2018

February 2018

An excellent solution with phenomenal customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

Checkfront has the best service, hands down. We have applied this tool to an industry it wasn't necessarily built for and so we've had to find some work arounds. We love the tool and can't imagine going anywhere else.

Cons

Our only "con" is that this software wasn't built for what we use it for (not their fault) so we have to spend time finding work arounds. But it's worth it!

Review Source: Capterra
 


February 2018

February 2018

I use Checkfront on a weekly basis. Mostly for reporting and selling items.

Ease-of-use

Functionality

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Value for Money

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Pros

I love that most of the features are customizable. We sell a lot of various table and party packages and the sky is the limit when it comes to the type of packages you can sell.

Cons

It can get pretty complicated. You have to train yourself or be happy talking with support constantly. Creating items and item events feels counterintuitive to me, so just make sure to give yourself time to learn it.

Review Source: Capterra
 

Sue from Shelleven House
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

FRUSTRATING !!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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It was a good system to get me started in my business but it doesn't offer me the flexibility i need.
It was easy to set up.
Easy to navigate.

Pros

A relatively simple system to use and easy to navigate. The layout is good on the calendar pager and the reports offer valuable information.

Cons

I find the system very inflexible to my needs, eg. Can not offer Room only and Rooms with breakfast from the same inventory stock.
There are no error messages when you are clearly not setting things up correctly. Eg, Setting up an event, you have to go to the help page all the time to ensure you are doing it right. Pop ups with helpful tips would be better & time saving.
Item Event Rules/rule sets are too complicated and open to user error, the software doesn't make it user friendly, there are too many pages to refer to. The software allows you to enter dates that overlap other events, this should not be allowed, its frustrating when setting up seasonal prices. The system is too time consuming and requires manual input when it should be cross checking dates and pop up an alert if incorrect, quite often the event doesn't work....Frustrating!
Having to import every booking that goes through a channel manager and unlock it first ! Time consuming ! Why doesn't it go into the calendar automatically?
Unable to change the price on the initial page when making a new booking, this has to be amended afterwards.....frustrating that you can not enter it right first time !
Unable to set up more than one policy. This is so inflexible when you are selling services and accommodation which have different policies for bookings.
I have been waiting 6months for you to fix my inventory errors and minimum stay rules.. Poor communication and no urgency whilst I lose money & bookings.

Review Source: Capterra
 

Corey from Ottawa Tasting Tours

September 2017

September 2017

Very Fuctional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support
Pros

I feel like the software is really easy to use and easy to pick up. The simple dashboard makes it easy to navigate

Review Source: Capterra
 

Alexander from Explore Newcastle
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Easy and enjoyable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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The ability to effectively set up and manage bookings for my company

Pros

The software makes sense and is easy to learn. You feel like you have achieved something each time you use it.

Cons

When you need to do something very specific it can be harder to find what you need to because of the ease of use built into the programe.

Review Source: Capterra
 

Rebecca from Whitefish Bike Retreat
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Easy to use portal for lodging and rental reservations.

Ease-of-use

Functionality

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Value for Money

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Pros

Checkfront makes setting up custom items simple. It also allows for easy communication with customers.

Cons

We often have repeat customers at our lodge and there is not a quick way to duplicate their customer information for a new booking.

Review Source: Capterra
 

Rory from Much Better Adventures

September 2017

September 2017

Great, easy to use booking-management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Pros

It's simplicity to use - takes next to no time to get familiar with everything, and if you do have a question it's very easy to find an answer.

Cons

Not much! It would be amazing if there was a live-chat function for quick questions rather than emails.

Review Source: Capterra
 

Sid from EzTimeRental
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

We use it for a party rental company and it handles are bookings well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

Precise item quantity tracking to avoid over booking

Pros

The flexibility on how it can handle all types of bookings. It does not matter if it is daily, hourly or monthly you can configure it to handle your most basic needs.

Cons

Wish they allowed more agents on their lower plan. We know that the software is mainly for accommodations rentals but they did say that it could be used for rental items also. It would be nice to see some route planning feature included in the future.

Review Source: Capterra
 

Jeremy from Cimaja Beach Club

September 2017

September 2017

Simple and satisfying

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Pros

It's easy to use, details of customers are clear, payment system links in seamlessly, layout is good, service is the best.

Cons

Bit tricky to integrate other bookings systems. Otherwise never had any issues and happy to use checkfront

Review Source: Capterra
 

Tom from HomeSnag

September 2017

September 2017

Excellent customer service - my business wouldn't be the same without it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Pros

Customer service is second to none. I have asked about 6 different questions and the response was brilliant

Cons

Ideally the only thing that can't be done is change the layout of calendar / categories. Specifically it would make sense to have the categories showing before the calendar rather than under

Review Source: Capterra
 

Rob from Rob Wagner Charters, LLC
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

I have a very small business. I wanted software to handle online bookings. In no time it was done!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value for Money
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Support

It handles all my bookings. It's like I have someone in an office full time.

Pros

The most thing I like about this software is the support. Even before I became a customer, Checkfront was answering my questions. I didn't know if the software would handle the things the way I wanted. The tutorial got me started and it provide the base for me to ask intelligent questions. Checkfront answers each question quickly and usually gives me 2 to 3 step by step solutions I could use. The software interfaces seamlessly with my website and their E-Commerce handles my selected payment method flawlessly. Because my business is seasonal, I simply select hibernation mode and my monthly charges are ended until next season. I had no idea what a great fit it would be.

Cons

The only 'Con' I have is when I search help I can't think of the right term to define what I'm looking for so, I get frustrated with the search. However, I can easily overcome that by dropping a note to Checkfront support.

Review Source: Capterra
 

DaRon from eXplore Brown County

September 2017

September 2017

Overall it's been good. There's a few issues that I would like to have changed but it's been a good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Value for Money
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Pros

Online waivers have been a big help for our company. The whole system seems very user friendly. It's easier for us as users to book people their reservations.
The different calendars make it easy to go through reservations. Also, the multiple ways to look up customer information is helpful.

Cons

Some things are not flexible that I would like to change. I would want timeslots to have their own inventory.
We also have an issue where we would like to have an item with packages to keep those packages when it is booked as part of a package itself.
It would be nice if we could combine bookings, like if a customer accidentally made more than one reservation it would be nice if we could easily combine them into one.

Review Source: Capterra
 

Maria from Restation
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Quickly fine-tuned for our needs!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

Saving time and structuring work, coordinating in between team members.

Pros

Professional software, comfortable to use and easy to set-up. We don't have IT team full-time, and it was still very easy to set up. All information is in cloud and we can use a variety of platforms (web-based, apps) to share information. Email notifications that can be tuned are great.

Cons

We are a small scale, but growing hospitality business and we're missing the feature of assigning rooms to customers and having it all visible on a dedicated dashboard.

Review Source: Capterra
 

Matt from Terrapin Adventures

September 2017

September 2017

The 24/7 customer support has been excellent. I always get a response that is useful.

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Pros

It simplifies our booking process for our guests. I love that guests can get description, see availability, see pictures and videos and book for multiple guests at a time.

Cons

The reporting can be improved. It would be nice to gather data based on when transaction made not just when it was for.

Review Source: Capterra
 

Christopher from Friendly Bike Guest House
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Support is quick and helpful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality

Pros

Easy to use, functional interface, nice colors, many options for views and details, seems compatible with other systems

Cons

I probably don't use half of the features, as a non-computer guy I have a hard time knowing how to navigate adding and removing content

Review Source: Capterra
 

Michael from Barefoot Luxury
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

We've loved using CheckFront because of how easy it has been to use for us and our guests.

Ease-of-use

Functionality

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Customer Support

Value for Money

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Pros

We like how guest friendly the platform is. It's easy for our guests to see what we have available, make sure it fits their needs, and book according to what they want. Prior to CheckFront we used a system that resulted in guests calling our reservations team via telephone constantly. Since implementing CheckFront, guests have become significantly more independent.

Cons

I wish CheckFront had more capabilities. One example would be reporting. We like to look at our properties and really track how we're doing, as it's important for our investors to know. If we could personalize our reports more, it'd be a great help.

Review Source: Capterra
 

Gregory from SailSuperior.com Lake Superior Adventures
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

We are diverse, many different tours. We investigated ten or more systems before choosing Checkfront

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More bookings, easier to bill when clients still owed money, scanning and or using swipe was great. making sure there were no double bookings, managing assets was good.

Pros

It is flexible and support is very very good. It allow many different types of products and it easy for clients to use.

Cons

Sometimes the display on my iPhone is tough to see, some default screens would help. It always jumps back to current dates - showing at a glance bookings for the day could be set up better.

Review Source: Capterra
 
 
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