FareHarbor Software


FareHarbor is a cloud-based tour and activity booking solution that enables tour operators to manage their day-to-day business operations. It offers online booking management and payment portals, and it integrates with user websites. It is designed to work on desktop and mobile devices.

Customers can view tours and events, create bookings and submit payments using FareHarbor. The user dashboard provides a calendar, booking details and booking management tools through a single interface. In the calendar, tour operators can view customer payment details for individual activities and pending dues. Bookings can be filtered by activity type, which allows users to see which activities and tours are being booked most often.

Users can integrate FareHarbor with existing websites or use the service’s website building platform. Reporting features allow users to track operations, bookings and accounting in real time, and integrations with PicThrive and TripAdvisor let them promote their business through other channels.



785 Reviews of FareHarbor

Overall rating

4.82 / 5 stars

Filters:

Showing 1 - 20 of 785 reviews

January 2019

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Love FareHarbor!

Pros

So easy to use, extremely convenient and user friendly

Cons

Not sure about security of software, but we are testing now.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

December 2018

Tried going for a spin but found the Pass through cost to customer prohibitive

Pros

Many features that were available to track a booking from start to finish

Cons

The customer gets charged an extra fee for being allowed to book the reservation online. This fee is hidden from the customer as it gets rolled into taxes and fees. The customer does not understand why they paid more to make a reservation online and then feels cheated. FareHarbor says this does not happen - but our clients notice.

December 2018

Latonia from yTen Business Solutions - Vacations Made Easy

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great program

Booking items have never been easier.

Pros

The ease of use and navigation makes this software work on its own.

Cons

There really are none in terms of our use of it.

November 2018

Jeffrey from Sedona ATV

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Best rental booking software

Pros

Ease of use and one click operations to perform task

Cons

Highly functional from all aspects. I dont have any cons at the moment

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

November 2018

Great reservation software

I’ve used it for online ticket booking and it’s worked great.

Pros

This reservation software is much easier to use and offers more features than similar software that I’ve used in the past.

Cons

It’s so easy to check booking stats that you’re tempted to check it at an time, even if your not at work.

November 2018

Sandra from BK Adventure

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

November 2018

Over-promised and Under-performed compared to Other Top Booking Software

Fareharbor called us almost every week for 18 months trying to get us to switch to our software. The sales rep. kept insisting that if we switched we would see a big increase in our sales revenue. So, we were eager to see that happen in the first month of our 5 month high season. However, the first month, there was no increase, it was almost exactly the same. Then the next two months, which are the highest revenue months of the year for our company actually saw a sharp decrease in sales. One month was $10K less than the previous year, and the other month was over $20k less than the previous year. There was nothing about Fareharbor that actually made guests want to book more. Their product is just complicated and not better. The reason they have more reviews and customers than the other companies is due to their relentless, downright irritating sales tactics. They wear you down with calls until you just agree. I would like to add that in the months I have described above, our company also spent 2 times more on marketing than in the previous year. I mention this because when I told Fareharbor they had not lived up to their guarantee of more sales, their response was to tell me they could not tell me how to do marketing, and they suggested it was to our lack of competence in that realm. But as mentioned, we spent twice as much and worked equally hard. When we have a chance, we will change software systems. We would not recommend Fareharbor to other companies.

Pros

The user experience for the guests who are booking seems good.

Cons

Everything is complicated. From set-up to all the confounded reporting options, it is just all too much. Not user-friendly from the point of view of the tour operators dashboard. It is nearly impossible to set-up or edit your own tours. The gift-card option is ugly and not a good sell for our company. We sold way more gift cards with our other software.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

4 of 5

Functionality

4 of 5

November 2018

So flexible and a must-use app

Pros

I find FareHarbor so flexible and this is really important to me. There are so many things you can customize to your needs.

Cons

While I do love the customizations, I do have to admit that this can sometimes make the app so specialized and 'inside baseball' that it's hard to teach or delegate.

November 2018

Maggie from Lost Oak Winery

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

November 2018

Fare Harbor

Pros

I loved that there was was a free trial version that we could try before committing to the product. I also am grateful that there is online support and 24 hour support.

Cons

This isn't even really a con, but it is SO customizable that there are a lot of options and steps that you have to take to customize. It's actually a great thing that you can customize so much, it's just a lot of options!

November 2018

Monika from Cypress breeze farm

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

November 2018

Solid booking software

Good they are very helpful, great customer service and willing to take input and grow.

Pros

Customer service. They are very helpful in helping develope the back end for your tour websites. Big pro that competition does not have is flexibility in deal with handling booking needs with time conflicts.

Cons

There are some flexionilty issues especially when dealing with gift card options, private bookings and othe custom needs that other booking sites have. Such as allowing a certain tour to only be booked with if customer has a code for private parties. And or allowing blackout dates for discounted gift cards.

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

October 2018

Good Product - Poor Quality Control

Good product. The product could be even better with more effective business training and the implementation of a formal quality control process.

Pros

It allows businesses to setup and online reservation system making it easier for customers to book a tour.

Cons

As the product continues to evolve and grow it has become harder to use--particularly for small businesses with limited staff resources. Quality control is a major concern for this product. When we first integrated the system with our website it became clear that the company did not perform any quality checks to ensure everything was setup correctly. This is a major concern as there are a myriad of ways that mistakes can be made. Mistakes cause problems for us and for our customers. Most recently, an integration error with an affiliate resulted in a trip cancellation and loss of significant revenue. When problems like this happen, the burden is on us as the business owner--not Fareharbor. This product would be a much greater benefit and quality if more effort was spent on business training and quality control.

October 2018

Lindsea from Lake Chelan Helicopters

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

User Friendly

Pros

This software is easy to use and the customer service is friendly and helpful.

Cons

The user menus have a lot of steps that can be paired down.

September 2018

Kristi from Wine Cellar Innovations

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

Dislike Charging Our Customers

I tested out Fare Harbor for a customer booking system for about a week. We were pestered to give this a try and in our small community we knew 2 or 3 companies who were using them. I was turned off by the look and feel of the ap and how it interfaced with our website. Mostly, the biggest issue was charging our clients a service fee on top of our own fees. It just didn't sit right with us. We've been happily using a different booking software that looks much better, in my opinion. I know one company (our competition) have moved away from them in the last 3 months too. I'm just not a fan.

Pros

The program has flexible options and a great deal of customization in the backend for the settings.

Cons

Their telemarketing can be obnoxious trying to get you to join.

The outward facing program is ugly and hard to navigate for users.

Passing along the fees to the client in an event driven setting helps YOU with the fees but the customers greatly dislike it and it can gain you bad reviews down the road.

September 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Powerful reservation for booking tours

Pros

Tremendous functionality. Can be used with very simple business models as well as complex ones.

Cons

Charges 6% of the gross for online bookings.

September 2018

Daylel from PGH

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

September 2018

FareHarbor helps you

Pros

FareHarbor is a web based reservation and booking solution for businesses of all sizes. It has a lot of great
capabilities including accounting integration, booking of events, inventory management, and others.

Cons

The app can be difficult to navigate at first and takes some getting used to

August 2018

Justin from PowellsWood Garden

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Strongly recommended solution for tour guides

Great! We switched from another solution and are very pleased.

Pros

The ease of use for both the user and the admin.

Cons

The bank account setup requires two deposits. This has been cumbersome for us since we do not do online banking as an organization.

Response from FareHarbor Holdings of FareHarbor Holdings, Inc.

Replied August 2018

Thanks for the awesome review! We really appreciate it. Please don't hesitate to reach out if there's anything we can help with moving forward!

July 2018

John from Walks 101

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Best customer experience I've ever had

Increased conversion rates, fully built website free of charge, no up front fees.

Pros

Not only is the software aesthetically appealing and easy to use, it's also got the most helpful customer service staff I've ever encountered. I email at 12pm on a Saturday, I get a callback from my rep an hour later.

Cons

While the price is right for the size of my business now, the 6% fee will surely become more of a pinch as my business matures.

Also, the customer service is so good sometimes that their urge is to keep you from tinkering...and just do the job for you. It's a nice gesture, but sometimes I want to break things in order to learn a bit more about them.

Response from FareHarbor Holdings of FareHarbor Holdings, Inc.

Replied July 2018

Thanks for the great review, John! We really appreciate you taking the time to leave some feedback for our team. If there's ever anything we can help with, never hesitate to call. Or of course, to visit our help docs for all the tips and tricks a DIY Dashboard user could want! :)

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Fareharbor has been a great tool for managing bookings efficiently.

Helps keep bookings for the Escape House I manage organized and simple. The email notifications also help keep me updated on when games are booked so I know when I need to go in to run a game.

Pros

I love that Fareharbor has a simple interface that lets me see bookings a week at a time. It's easy to see which days have bookings, what time the booking is at, and what type of booking it is. I like that Fareharbor also includes options For taking great payments, issuing refunds, offering discounts, etc. I also absolutely love that there is an option for me to receive an email whenever a booking is made. Overall, I've found Fareharbor to be very effective for my company's needs.

Cons

It can be a little challenging to find what each button does and what steps you need to take to find the information you're looking for. However, my company has not used this software for an extended period of time as yet, so I suspect these problems will be cleared up with extended use that helps me become more familiar with the software.

Response from FareHarbor Holdings of FareHarbor Holdings, Inc.

Replied July 2018

Thanks for the great review! We're excited to hear that you're loving FareHarbor and all the features that come with it. If there's ever anything we can help with, please don't hesitate to reach out. We're always happy to help.

July 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Game changer for my SUP rental business

Pros

Fareharbor makes it easy to run my sidegig stand up paddle board business with minimal effort. I can manage bookings, plan sessions, communicate with customers all from my phone. One of the great elements is the phone app and the website version are almost identical - so many apps are just a shell of the features online.

Cons

honestly I cant really think of any negative aspects of this program. Its truly been a gamechanger from the previous software we were using for booking.

Response from FareHarbor Holdings of FareHarbor Holdings, Inc.

Replied July 2018

Thanks for the stellar review! We're very happy to hear that FareHarbor has been a great fit for your SUP rental business. Never hesitate to reach out if there's anything we can help with! We're always available!

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Cant say enough positive things

Pros

Absolutely love Fareharbor.

The team is incredible, their customer support is like nothing I've ever experienced. They are there for you 24/7. They help integrate the dashboard which saves a huge amount of time and headache. They give you the ability to add affiliates and partner with other companies which make online reservations so much easier.

Cons

The mobile app definitely needs some improvement. I find it easier to use the website over the mobile app.

Response from FareHarbor Holdings of FareHarbor Holdings, Inc.

Replied July 2018

Woo! Thanks for the great review. We really appreciate it. We're happy to hear that you're loving FareHarbor. Never hesitate to reach out if there's anything we can help with!

June 2018

wiley from Chelan Jet Boat Rides

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

2 of 5

June 2018

Good Software & Support, but Industry Worst Credit Card Processing

Good customer support and friendly staff. They can even give advice on increasing your conversion rate on your website. They have an SEO audit as well.

Pros

I was really happy with the actual software as well as the support team. It's clear they are good at what they do, but I don't trust them with my money.

Cons

They told me 1-2 processing on depositing credit card income, but the fastest for is 5 days all the way up to 10!

Response from FareHarbor Holdings of FareHarbor Holdings, Inc.

Replied July 2018

Wiley, thanks for the feedback, we appreciate you taking the time to share your opinion. Never hesitate to reach out to us¿we're always here to help!