About FareHarbor


FareHarbor is a cloud-based tour and activity booking solution that enables tour operators to manage their day-to-day business operations. It offers online booking management and payment portals, and it integrates with user websites. It is designed to work on desktop and mobile devices.

Customers can view tours and events, create bookings and submit payments using FareHarbor. The user dashboard provides a calendar, booking details and booking management tools through a single interface. In the calendar, tour operators can view customer payment details for individual activities and pending dues. Bookings can be filtered by activity type, which allows users to see which activities and tours are being booked most often.

Users can integrate FareHarbor with existing websites or use the service’s website building platform. Reporting features allow users to track operations, bookings and accounting in real time, and integrations with PicThrive and TripAdvisor let them promote their business through other channels.



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Supported Operating System(s):

Web browser (OS agnostic)

808 Reviews of FareHarbor

Average User Ratings

Overall

4.83 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(695)

4 stars

(96)

3 stars

(11)

2 stars

(3)

1 stars

(3)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 808 reviews

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May 2019

Shannon from Shannon Scott Tours

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

FareHarbor Has Finger On Pulse of My Business & Like Having One's Own Private Team!

I grew up with eTix, moved along with ZERVE (whom I adored) and then came into FareHarbor once ZERVE bit the dust. FareHarbor had some kinks at first but then took the torch and ran with it like a leader well in touch with things. I like that FareHarbor gets that although there's a template or universal aspect to tour businesses, that there are also some like my own that are constantly changing, evolving and pushing the envelope and do more than stay conventional. It means the world that their team is open to my evolution and are willing to work to create new dimensions to their own system to help me fulfill my vision! That's massive and money in the bank!

Pros

Sounds cliche, but it's very organic and "thinks" like someone in the tour industry. It's almost scary! It's like the software knows what I'm thinking at times, stays ahead of me but then other times, it's like I'm teaching it new things. Very collaborative feeling.

Cons

I doubt if anything is dummy proof but this is as close as it can get. I do hope that in the future, they will find a way for me to add some alternative things to the checkout for the customer. I have a product that is related to the traveler experience and would love to have it as a check out option right before they buy the tour tickets or complete the transaction because I feel its like a final sale's plug reminder that they might either jump on board with or be interested enough to go back and review the product's description and be influenced to purchase it last second. Currently its an item for sale but its too separated from where I think it needs to be personally.

Response from FareHarbor Holdings

Replied June 2019

Hi Shannon - We can't thank you enough for the positive feedback. We truly do consider you a partner and aim to make your experience with FareHarbor a collaborative one. That said we're always looking for ways to improve so, I'll definitely pass along your hopes for an alternative checkout for your customers. Thank you for your trust in FareHarbor and we look forward to the years of success to come! Mahalo!

April 2018

David from ScooTours Denver Scooter Rental

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Remarkably flexible. Does everything I need it to do. Support people look for ways to help my biz.

I wrote a review for software that I use. I don't know what Capterra really does, but I might look to see if I can find a substitute for QuickBooks accounting software here.

Pros

Cleverly flexible. Has configurable settings to do all sorts of customizing of available time slots, staffing, pricing, etc. I never run into something I wish it would do that it doesn't already do. I know there are portions I am not even using that would probably benefit me even more.

Easy to populate initially. I really don't remember much about that process because the FareHarbor people did most of it for me.

The support team calls me from time to time to check if they can help me configure my upcoming seasonal schedule or anything else. Sometimes they contact me to notify me of new features I might be interested in. They spread non-competitive information about their other customers' experiences that might benefit me with regard to managing reviews, working with affiliates, working with concierges, etc.

Integrates with Viator and Expedia and other resellers. Has never ever been unavailable.

Cons

It can't be both endlessly configurable/customizable and fast/simple at the same time. So I feel like there are a lot of clicks to get done what I need. I can't think of how to eliminate clicks though without eliminating features.

Beyond that, I am reaching for ideas. Perhaps if there were some sort of integration with our QuickBooks accounting software that would be helpful.

Because I am on it all day every day, perhaps an android app would be better than accessing it from the browser on my phone, but I am not sure how beneficial that would be.

I am unsure how they could do it, but they as a company don't have any web presence that drives visitors to their vendors. Back when Zozi was around, they had a website that steered people to their customers but that was a different business model.

I can't complain about the cost. I pay them so little that I wonder how their business model works.

But I really have to get creative to think of any shortcomings. None that are software related.

Response from FareHarbor Holdings

Replied April 2018

David, thanks for the detailed review! We appreciate the feedback. It's always been a pleasure working with you. If there's ever anything we can help with, please don't hesitate to reach out! We're always available.

March 2018

Kaitlin from Volunteer Princess Cruises

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2018

From customer support to foolproof features, our experience with FareHarbor has been superb.

Pros

While the features of this software are plentiful and easy to use, we most enjoy the prompt, friendly customer support available to us through FareHarbor. Our Account Manager, Kristin, always delivers excellent work even when we provide her with information that can be unclear. She is a fantastic liaison between our business and FareHarbor Support, and she seems to go out of her way to ensure we're using FareHarbor to the best of our ability by facilitating appointments with FareHarbor support for us to learn how to make minor changes on the backend of our website, answering questions in a timely manner, and implementing new information to our website on a weekly basis.

Cons

One feature we enjoy least about this software is its mobile functionality. While it's certainly compatible with mobile devices, it's not always the most mobile-friendly in terms of working behind the scenes and formatting. Some examples include trouble viewing booking notes and updating manifests, text appearing too large, pictures a bit out of focus, etc. However, any adjustments we ask to be made in terms of format are quickly resolved by FareHarbor Support.

On another note, there are times when we make adjustments in the dashboard ourselves - without the help of customer support. Yet, often those changes still have to be submitted to FareHarbor support staff, so they can make those amendments appear on our website to customers. It feels repetitive. If those small changes could automatically be reflected on the website, we feel both our staff and customer support staff could become more efficient.

Finally, there seem to be plenty of features available at FareHarbor of which we users are unaware. For instance, our website was outdated and desperately needed some attention. We weren't aware we could get a website upgrade, or makeover if you will, until a support staff member reached out to us about that possibility directly. Perhaps implementing a list of available features - especially those that are at no additional cost - to all users would be a positive change all around and would ensure use all parties are using FareHarbor to the best of their ability.

Response from FareHarbor Holdings

Replied March 2018

Thanks for the great review, Kaitlin! We appreciate the feedback and your suggestions for improvement. We'll also be sure to forward your compliment to Kristin! If there's ever anything we can help with, please don't hesitate to reach out!

May 2017

Tony from KapohoKine Adventures

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Finally! Reservations software that makes sense for small business.

Working with FareHarbor has allowed us to modernize our website and reservations system into something that is appealing to our customers. It's easy to use, it's secure, and allows us to create more revenue through direct bookings and keep our cashflow rather than having to pay fees to a reservation software company.

Pros

Could not be easier to use. Great customer service. FareHarbor constantly upgrades their system and works with us to make improvements. The FareHarbor team responds to issues and inquiries immediately and resolve things appropriately. We have never had an issue go unresolved. They listened to our needs and helped us customize our FareHarbor experience to suit. It has performed near flawlessly for three years. Our online reservations jumped from 6 per month to 25 or so per month almost immediately after deploying FareHarbor. Guests love the interface and ease of use. We love the cost to us (nothing) and the dramatic increase in direct bookings. They also redesigned our website. Updates to our website are only an email away and the end result looks and functions perfectly. We have been approached by many competing software systems over the years and have looked into all of them. None of them can touch FareHarbor.

Cons

We have not come across any "cons" with FareHarbor. Any issues we come across and communicate to FareHarbor are resolved.

Response from FareHarbor Holdings

Replied May 2017

Wow, Tony! This review is amazing. Thanks for taking the time to leave some feedback on FareHarbor. It's always been a pleasure working with your team!! If there's ever anything we can help with in the future, you know we're always here. Thanks again.

May 2017

Christopher from City Sights Utah

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Lightyears beyond Bookeo

Everything related to booking and reservation management, payment processing, etc.

Pros

Very deep, extensive functionality. It blows me away how much you can do with this software. The level of customization is mind boggling. We were formerly with Bookeo and it was alright, especially considering the low price, but it was quite simplistic and that caused us some frustrations. It was also pretty outdated in the user interface appearance.

Fareharbor booking interface looks very slick and it's a lot quicker for customers and reservationists to make bookings. The software on the backend is very powerful and well thought out. You get complete functionality on mobile and iPhone app that you do with desktop. Bookeo was frustrating how watered down their mobile version was. And they said they had zero interest in making an iPhone or Android app.

Fareharbor is a "full service" solution the likes of which I have never seen. They have a department that will create a new Wordpress website for you, a dept that works to set up affiliate access so third parties can book through the system without calling you. They integrate seamlessly with Viator/Expedia/etc. They have several teams of people that specialize in different areas. You get a ton of attention as a new customer and they take care of almost all the setup work. If you are the type that doesn't want to learn how to do any of this kinda stuff yourself or you don't have the time to, Fareharbor is a great solution. I was skeptical that any booking software could be THAT much better than another, but it really is.

Cons

I was very excited to hear about all the many impressive features they offer. What I didn't realize is that it takes a lot of effort to set them all up. Granted they can do ALL of the work for you, so you're in no way left on your own with any of it. But it does take time.

I'm a do-it-yourself kind of person; Bookeo was 100% do-it-yourself and I was fine with that. I'm the type of person that doesn't like asking for help or asking other people to do something for me. I want to figure it out and customize it myself. ...Fareharbor is NOT a do-it-yourself system. You will absolutely need their help for a lot of the features to get set up properly. I tried exploring on my own to set up some customization and there's no way you'd be able to figure out most of the feature setup on your own. To be fair, their software isn't designed to be that way, though. It's not a Squarespace/Wix/Bookeo style product. It's very customizable, and as such, you need their help.

It takes some time, dozens of phone calls and emails over the course of weeks (and months, as you fine-tune the deeper features). And there is a learning curve. But the depth of functionality and the extensiveness of their software is worth it in the end. Tech support team is great, always taking calls 24/7 (email response time is kinda slow though). Can't imagine anyone else being better. I see why they have so many customers.

Response from FareHarbor Holdings

Replied May 2017

Christopher, Thank you so much for the detailed review! We love hearing this kind of feedback from our clients, and appreciate you taking the time to lay out your experience. We're always looking to balance our catalog of features with overall ease-of-use. But know that we'll be here 24/7 while you learn your way around the more complicated features! Thanks again, Becca

May 2017

Elisa from Gondola Adventures, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Super helpful and friendly staff; this software solves so many problems for us!

Online bookings 24/7 is huge for us. Fewer phone calls and a greater ability to focus on providing the product rather than selling.

Pros

It has tremendous functionality. It can be used with very simple business models, as well as very complex ones. I use it for three different companies. One is very basic, bare-bones. The other two are extremely complex, so I have been digging into the myriad of features and functionality over the past three months as we launched it for the two more complex companies. There is a lot to learn for the more complicated businesses (as expected), but once I figured it all out, it all makes sense and I am able to really maximize the functionality.

The staff is very responsive and always there to help with questions, problems, and even assigning tasks to them.

In addition to providing booking software, they also designed new websites for me for free, which increased the company's visibility online, so our sales have increased. The also have a free online call center (I haven't made use of this yet).

They are constantly rolling out new and better upgrades.

I am extremely happy with this product and with the staff behind it.

Cons

FareHarbor charges the customer 6% of the gross for online bookings (the customer isn't charged this 6% if they call in and book directly over the phone). I'd like to have the option to absorb that 6% on our end so the customer doesn't pay it. The closest we can get is to offer a 6% online booking discount, but I would prefer the option of allowing us to absorb a portion or all of that 6% on the back end instead.

That being said, until I started typing this review, I've never thought of asking them if they would be willing to implement an option like this! I'll be asking tomorrow. Knowing they are constantly improving the product and they do take customer suggestions seriously, I wouldn't be surprised if they consider doing this in the future.

Response from FareHarbor Holdings

Replied May 2017

Thanks for the lovely and detailed review! We're always very excited to hear client feedback and appreciate you taking the time to leave yours. Never hesitate to reach out with any questions or suggestions! Thanks again, Becca

January 2017

L from Mind Games Clovis escape rooms

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2017

WOW, I am SO happy with this system

We chose FareHarbor after having issues with our past "#1 Online Booking System," including it's failure to list a calendar when our site was viewed on mobile. I wouldn't have left if not for the stream of failures of the other software, which was pretty nice when it worked... now I'm happy it happened because FareHarbor is amazing. We are an escape room business with 3 themes, 4 rooms, 5 menu selections. It took a few days to get everything dialed in with FareHarbor, now the system saves me so much time and effort. The flexibility is amazing. I was a little worried because, although you can do everything yourself, it seemed you are encouraged not to. I worried this was going to be an issue, but their customer support is top notch. If I want schedules, promotional campaigns, ANYTHING changed, they get it done, and probably faster and smoother than trying to do it myself. Yet I still have the flexibility to easily change and add bookings, dates, prices, availability to individual activities on the schedule on the fly. Two of our rooms can be booked together or separately. We used to put them on schedule separately (book individual rooms this time of day, book pair of rooms for bigger groups that time of day) since if one of the rooms was booked, the two room option was no longer available. With FH both options are on schedule and customer demand drives the calendar selection... if one is chosen, the two room option automatically stops displaying, and the other room can still be booked individually (and visa versa). I saw someone mention the "cost" of the system. We weighed this against other systems and find the cost differences to be pretty much a wash. Their credit card rate is great, especially compared to the cost of going with one of a few other popular escape room booking systems, I would have had to pay for a gateway, route with a merchant's account, pay a variable and mostly higher rate for credit cards... this is all in one and so easy... and a few less things I need to keep track of. Yes, there is a convenience fee for online booking, we absorb this fee into our prices. And really, it's a booking you may not have had were it not for the booking system. They have many features I'm sure (or would hope) other systems have such as auto booking cutoff times, auto email confirmations and reminders, etc. Actual 24 hr cust svc, not "you can contact them 24 hrs a day, leave a message, but not hear back until the next business day."

Pros

Flexibility, ability to change items on the fly and really give the best customer service I can because I can be flexible. I integrate it with my personal calendar so I get the bookings synced right to my phone. The ability to be flexible. Did I mention how flexible it is?

Cons

There are a couple items that are tricky to set up, but why would you when you can just email or call and have them do it. I'm learning to delegate to them, and it's freeing up even more of my time... ok that part's not a con, but the tricky to set up thing is.

Response from FareHarbor Holdings

Replied April 2017

Wow! Thank you so much for the detailed review. We hope you know how grateful we are for your support. Flexible is our favorite word too! We're very excited to hear that we've delivered on that. If you ever need anything in the future, never hesitate to reach out. 24/7 means 24/7! Thanks again. - Becca

July 2016

Bridgette from Carolina History & Haunts

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2016

Life Changing!

My husband and I co-own our tour and have been open for about 10 years. We currently have about 5-7 additional guides, depending on the season. As our tour grew, as well as our number of employees, it was impossible to stay on top of everything that needed to be done. Thanks to FareHarbor, we have been able to free up time, and begin to grow our tour again! Outside of our outstanding guides, nothing has helped us to grow and manage our tour as much as Fareharbor!

Pros

Easy to edit tours. Updating tour times and dates is simple. Guide assignment, helps us and the tour guides keep track of their schedule. Tour guides can check people in, and we can see it in live time. Cost is low and very much worth the money. Clean web integration, and it blends nicely within our website. Customer information is easily available and easy to change, rebook, refund, etc. Very easy to track past reservations and customer info. Top notch customer service; they have actually taken the time to create items specifically for our company.

Cons

On the cons, there are only a few items that honestly are tailored more to just my specific needs. I wish there were more restrictions for tour guides. I would like to prevent them from changing certain settings, especially the ability to change and see other tour guide info. My other request is for a wider range of reporting. I would specifically like to be able to see the monthly breakdown by: the tour guides who led the tour, as well as the number people on the tour, and the method of payment broken down by cash/cc. In other words, we need to see how much money the tour guide collected for one month and how many people attended their tours. A small amount of tech experience is helpful but not required.

June 2016

Terry from Shutter Tours

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2016

Excellent Software and Customer Service

We have been a tour business providing tours since 2009 and have tried many reservation systems. Fare Harbor was the first reservation system we used that works the way we do. We have had frustrations with other systems that seem to not understand how a tour business operates or didn't give us the flexibility we needed. From the very start, Fareharbor was great to work with in getting everything setup properly, even helping us transition during the middle of a busy season. Their integration with Viator allows us to sell out many tour dates which has really helped sales.

Pros

I'll bullet point my favorite features.

Designed the way we work from the bottom up.

Allows us to assign tour guides with ease and notify them about these assignments and send out reminders.

Having tour buses, I really like being able to create a route and assign a pickup time to hotels. This information is listed on the confirmation so we no longer have to call each customer to give them a pickup time like our our old system.

Booking is quick and easy from the back end

I like the ability to see upcoming bank deposits with ease. Deposits have always been made on time, helping us gauge cash flow.

I like being able to add internal memos and notes to each customer for special requirements on tour.

Review reminders being sent out a few days after our tours have helped increase our ranking on Tripadvisor.

Low merchant fees for taking credit cards

Cons

I would like the ability to see a net price for Viator reservations, not the retail price in our reports.

I would like the ability to reduce the ticketing fee that is charged to our customer, by either splitting it or even having us absorb it, and being able to test sales this way. Customers often go to Viator after hitting our reservation system to make their final bookings.

August 2016

Addyson from Sundance Resort

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2016

Great reservations system from the first season

Implementing Fareharbor as a new program went really well, thanks entirely to the exceptional customer service support (shout-out to Raleigh and Mikaela). They were always available by phone and email and training went very smoothly. I was thoroughly impressed that Mikaela was involved and aware of events occurring within our department, and sent her condolences and her support. Because of this, Fareharbor feels more like a partnership than a "client" type relationship. The actual program is very user-friendly which was a significant selling point for me. It is also easily implemented across other departments at our resort. Overall, I have been very satisfied with the functionality and overall performance of Fareharbor.

Pros

It is very user friendly for front-end staff
Mobile version is great
Customer service is EXCEPTIONAL and they have a thorough knowledge of the program.
Permissions are easily customized across users. This was a huge bonus, and has been very helpful so we can limit access to those who do not need it.
Affiliate set-up is easy, and has a very fluid application. I have been very pleased with how we are able to implement partnerships with this program.
They are consistently working to update the program.

Cons

Discounts are not easily implemented. We consistently have to find "work arounds"
The automated emails do not allow for customization. Different departments use the automated confirmation email, but the resort address and contact information HAS to remain the same across departments. It makes it difficult for guests to contact us.
Smartwaiver is minimally integrated. Our last reservation system automatically imported name, height, and weight from the waivers. This was a huge perk, and did not come with Fareharbor. We were promised that programming would work on it, but we have not seen results.
There were not P2P Card readers for the desktop version of Fareharbor. Because of this, we had to purchase 3 iPads and use the mobile app in order to be PCI compliant for customer credit card security.
Invoicing has to be done manually. It cannot be scheduled to happen automatically each month.

May 2017

Bond from Witches Brew Tours

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use