FareHarbor Software


 

FareHarbor is a cloud-based tour and activity booking solution that enables tour operators to manage their day-to-day business operations. It offers online booking management and payment portals, and it integrates with user websites. It is designed to work on desktop and mobile devices.

Customers can view tours and events, create bookings and submit payments using FareHarbor. The user dashboard provides a calendar, booking details and booking management tools through a single interface. In the calendar, tour operators can view customer payment details for individual activities and pending dues. Bookings can be filtered by activity type, which allows users to see which activities and tours are being booked most often.

Users can integrate FareHarbor with existing websites or use the service’s website building platform. Reporting features allow users to track operations, bookings and accounting in real time, and integrations with PicThrive and TripAdvisor let them promote their business through other channels.

 

FareHarbor - Add customer bookings
 
  • FareHarbor - Add customer bookings
    Add customer bookings
  • FareHarbor - Calendar
    Calendar
  • FareHarbor - Tour booking
    Tour booking
  • FareHarbor - Attendee list
    Attendee list
Supported Operating System(s):
Web browser (OS agnostic)

707 Reviews of FareHarbor

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Mike from Mauna Kea Summit Adventures

October 2017

October 2017

We have been very please with FareHarbor. The customer support department is extremely helpful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

We like having the freedom to customize our dashboard for our unique needs. It is easy to make, track, change, or correct bookings without risk of losing data. Our agents are admittedly not computer savvy, yet they all enjoy using FareHarbor, and it was easy to train them. Most of all, we really appreciate the immediate support we get from the customer service department when faced with challenges. Everyone involved has been helpful, but in articular, Matt stands out because of his willingness to understand our product, and explain the intricacies of the software functionality.

Cons

It's difficult to be critical since we are getting everything we need from FareHarbor. I think this is already in the works, but if we could have a way to transfer customer payment information over to our other product dashboard that would be great.

Source: Capterra
 

Molly from Jester Park Equestrian Center
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Absolutely worth the value!

Ease-of-use

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Too many to list, and we're just starting to really utilize it. :)

Pros

Extremely easy for customers to navigate on the front side of our website, has made bookings as a whole to come more in more conveniently and accurately than when we were booking everyone over the phone! The report functions are such a time saver at the end of a season! Fareharbor's customer support service is absolutely outstanding as well.

Cons

A bit clunky when getting things started. I wish there was a true 'preview' or 'test' mode we could work in when creating new items/adjusting (to view what the customer will walk through). Additionally I would LOVE some organization tools in regards to custom fields, customer types, etc! Folders of sorts would be great in the future! :)

Source: Capterra
 

Tony from Red Line Tours
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

First class service!

Ease-of-use

Functionality

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We found that the software allowed us to have a much higher level of customer service.

Pros

We found that the software was very easy to set up and once going was very intuitive on the backend. Our customers seem to also like using it. Fareharbor allows us to have a much higher level of customer service.

Cons

Honestly, I cant think of many things that we like least. The only problem we have encountered is that we use large format tickets and originally the software didn't accommodate our ticket stock but since then they have made changes to accommodate custom tickets.

Source: Capterra
 

Conrad from Glass blowing

October 2017

October 2017

Third booking software and I never looked back

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Support
Pros

Customer support like no other. I have used three other softwares and besides being clumsy, when I had a problem, there was no one there to help me. I get 24/7 support and the software is super versatile.

Cons

If I had a complaint, sometimes I have someone book multiple sessions in a row and it is a little slow to ad the additional time slots. That is a very minor inconvenience for the benefits I reap using Fareharbor.

Source: Capterra
 

Candee Ellsworth (at Friends from Friends of NELHA

October 2017

October 2017

Had to add a new tour to system.

Ease-of-use

Functionality

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Value for Money

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Pros

For the most part I find everything really easy to use. Every once in a while I need a little help, usually for harder things like developing a new tour.

Cons

I wish there was an ap for Android phone or tablet users! I also wish there was a way to see how everyone paid at a glance each day. I have to go to each person's booking to add up who paid cash, check or charge for the whole day.

Source: Capterra
 

Sarah from Daiichi Sankyo, Inc.
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2017

October 2017

Fareharbor provides great customer service.

Ease-of-use

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Pros

Ease of use and ease of setting up. They teach you to use your platform and will assist you if you can't do something on your own. They will even login and make changes for you.

Source: Capterra
 

Robert from Local Guy Charters and Sightseeing
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Very helpful for a new charter business

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took one aspect out of running a new business.

Pros

The ease of keeping track of my upcoming trips,financial records and client information. Must have software. The customer service staff are truly amazing to work with.

Cons

Took some time learning the functions of the software. This could be attributed to my lack of computer skills, thank god the customer service is always around to help.

Source: Capterra
 

Phillip from Edisto Saltwater Tours, LLC

October 2017

October 2017

It's been a great experience. When I need help, response is fast and effective.

Ease-of-use

Functionality

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Pros

Easy for my customers and for my year end accounting. The descriptions and presentation of my tour offerings is also very professional and probably helps sell the product.

Cons

Not ideal for my kind of business. I offer a variety of tours, durations, and start times. If I have to block out dates or parts of dates, it can get tedious. But it works well enough to keep me in. And I'm not a big volume business so I appreciate FareHarbor putting up with me.

Source: Capterra
 

Ryan from Antelope Canyon Tours

October 2017

October 2017

SPECTACULAR

Ease-of-use

Functionality

Product Quality

Customer Support

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Pros

Portability , easy to learn , versatile and Above and Beyond Customer service with RAPID fast response time.

Source: Capterra
 

Rich from Beth Ann Charters

October 2017

October 2017

Guided me along in the setup and operation, were prompt in answering both email and phone questions

Ease-of-use

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Support

Twenty-five percent of my bookings came directly thru fare harbor, which saved me time, phone calls, credit card entry etc.

Pros

Customer service very good, friendly and knowledgeable. Ease of operation, looks very professional to the customer. Whole automatic email system, confirmation etc etc works really well. Have used only a few reports so far but they got me the data I was looking for.

Source: Capterra
 

Kim from Traverse Bay Tours
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Overall, I'm very happy with FareHarbor.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

Customers can book a tour anytime of the day or night without speaking to me. I enjoy speaking with customers, but many like the convenience of booking at 2 am!

Pros

The best feature is that our customers can see our availability and pricing before, or instead, of calling.

Cons

I still have to watch our bookings very closely. There is still chances of double-booking between the software and call-in bookings.

Source: Capterra
 

TJ from Full Disclosure Network

October 2017

October 2017

Their client support is outstanding. Any issue is remedied immediately at any time or day.

Ease-of-use

Functionality

Product Quality

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Value for Money

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Support

Instant booking for all of my clients.

Pros

Customer support is available any time at any hour. They immediately will address any issue or fix any problem. Their booking service is completely adaptable.

Cons

A little confusing about using all of the features. Requires a lot of guidance, which is readily available.

Source: Capterra
 

Gary from Outer Cape Sailing
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Great service, low cost.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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They made me a mobile website which increased my business tremendously. All booking is handled online, so I now longer have to answer the phone much.

Pros

Easy to use, quick payment. Booking is all done online, and I just show up and take people on tours.

Cons

Phone support is slow to answer calls. Get put on recording for too long. This is my only complaint.

Source: Capterra
 

Amir from Atlanta Adventure Tours

October 2017

October 2017

Great overall experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Features and cost is great. Overall number of features surpass competitors. Would recommend to other tour operators.

Cons

A bit cumbersome to make adjustments to tour times and offerings. May need to personally spend more time in the system.

Source: Capterra
 

Jason from Birmingham Pedal Tours

October 2017

October 2017

Excellent booking software with even better support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
Value
Support
Pros

Ease of use. Great tech support. Easy to integrate with other technologies. No monthly fees. Making changes is fast and streamlined!

Cons

We have had no complaints with the software whatsoever. It can be a little pricy for our customers with booking fees.

Source: Capterra
 

Antwan from Kinezumi Water Sports

October 2017

October 2017

Great company, great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Pros

I find this product to be very scalable, easy to use, very functional and adaptable. The software is perfect for my business venture.

Cons

The inability to make a booking for a group using one person's cc details but not being able to use individual names for their desired activity.

Source: Capterra
 

Annaline from Wall Street Walks

October 2017

October 2017

It works and does the job well!

Ease-of-use

Functionality

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Customer Support

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Value for Money
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Pros

Easy to use and they have great live telephone support. There is no hidden fees or extra charges. They made it easy to refer business and get a paid while doing it.

Source: Capterra
 

Frieda from Ace It Bike Tours

October 2017

October 2017

Fareharbor is a great booking company! They are available 24/7 which is huge and very helpful!

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

Awesome customer service and usually knows the answers to questions, if they don't know, they find out and get back to you very quickly.

Source: Capterra
 

Drew from Copper & Kings American Brandy Distillery
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

I needed some assistance with schedule edits, and their customer service immediately took care of it

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Customer Support

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Support

Forecasting our daily tours and communicating to guests visiting our distillery.

Pros

The ease of operation on a day-to-day basis. Efficient system for taking reservations and assiting with scheduling.

Cons

I struggled with some of the larger scheduling edits. Some additions and retractions were carried over by my previous manager (not Fareharbor's manager), and I had trouble solving the issue. Customer Service immediately solved my problem though.

Source: Capterra
 

Jill from French Quartour Kids
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

great experience and i think i've tried them all

Ease-of-use

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easy. user friendly on my end and looks good f/ customers' end as well.

Pros

lots of options (can offer 2 tours at the same time and one automatically closes when the other books), can open override, hide booking, change times, change reservations- easily.

Source: Capterra
 
 
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