About FareHarbor

FareHarbor is a cloud-based tour and activity booking solution that enables tour operators to manage their day-to-day business operations. It offers online booking management and payment portals, and it integrates with user websites. It is designed to work on desktop and mobile devices.

Customers can view tours and events, create bookings and submit payments using FareHarbor. The user dashboard provides a calendar, booking details and booking management tools through a single interface. In the calendar, tour operators can view customer payment details for individual activities and pending dues. Bookings can be filtered by activity type, which allows users to see which activities and tours are being booked most often.

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Supported Operating System(s):

Web browser (OS agnostic)

1,007 Reviews of FareHarbor

Average User Ratings

Overall

4.81 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(862)

862

4 stars

(121)

121

3 stars

(15)

15

2 stars

(3)

3

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1007 results

October 2019

User Profile Picture

Emma from Coutours

Verified Reviewer

Company Size: 1 employee

Industry: Leisure, Travel & Tourism

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2019

Excellent service and product

Overall, I really like Fareharbor - I like the way it looks when people book.

Pros

The customer service is amazing and fast On a day to day basis, it is easy to use and you can add all the information you need to for all your guides.

Cons

I sometimes struggle with set up and amending items. We usually have to get Fareharbor to do some or all of the set up as we get some things wrong. Saying that, all you need to do is reach out to their service team and they usually sort it out in minutes.

Reasons for Switching to FareHarbor

I didn't get on with Turitop and needed a slightly more sophisticated system.

Response from FareHarbor Holdings

Replied October 2019

Hello Emma - Thank you for posting this review! We are happy to hear that you've found our software easy to use and that you have had positive experiences working with our amazing Support Team. With that, we are always available and can help set up and amending your items or can schedule a team member to help train you on that specific function. Thanks!

April 2021

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

April 2021

Easy To Use Booking System With Great Customer Support

Because it costs the company nothing and their customer service is top-notch I have nothing but great experiences with FareHarbor and the customers do not seem to mind the added fee for online booking as the booking numbers have gone up since implementing FareHarbor!

Pros

The team at FareHarbor made the transition to their product super easy. They listened to our requirements and configured the product to accommodate everything required. Both the frontend and backend of the product is easy to navigate and use for both customers and administrators. It integrated with the website with no problems.

Cons

Their fee is pretty steep in my opinion. It's charged to the customer booking, but I don't like the amount of the fee no matter who it is passed on to!

Reasons for Choosing FareHarbor

No cost to the company since the fee is added to the customer booking total.

Response from FareHarbor Holdings

Replied May 2021

Hello - Thank you for taking the time to share your review with us! We are thrilled to hear you had a great experience working with our Customer Support teams and you've found our Dashboard easy to use. We aim to make your life easier! We understand your feedback regarding the fee, however our experience shows that this fee does not affect your conversions! Once again, thank you for sharing this review with us. If you have any additional questions, please do not hesitate to reach out!

November 2021

nuno from discover tours

Company Size: 11-50 employees

Industry: Leisure, Travel & Tourism

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2021

Paramount to our business

We are very satisfied with this software it helped grow our business.

Pros

It is very easy to use and have lot of features, also we have help from the fareharbor support to implement it.

Cons

It should have an invoicing module with portuguese tax rules.

Reasons for Choosing FareHarbor

We have chosen fareharbor because of the business model and features.

January 2021

Rebecca from Wolfe's Neck Oceanfront Camping

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

2.0

January 2021

Clunkier than we'd like but it gets the job done

We've grown exponentially since we started using FareHarbor. It's a great benefit to having three different departments' events processed through one system. The biggest challenge we face with it now is wanting it to speak to other systems.

Pros

Integrating with our organization's website (wolfesneck.org) was easy enough, but the way it looks and operates within our site presents a lot of challenges. For example, a guest needs to click 3 times before they can access the specific event they want to attend, and then it takes the guest to a registration page for the event rather than an event description page, which would be our ideal. And the system seems to function differently depending on which page it links from, and we can't figure out why. (I've emailed to ask to talk to a rep for a tour or consultation two weeks ago and am awaiting a response.) Also, once an event has passed, it disappears from the calendar when it would help us to answer fewer questions if those events remained available for guests to see. What's more, our staff finds it, well, not difficult to use, but clunkier and more difficult than the other systems we use (e.g. CampLife, Asana, Square). For example, issuing refunds or moving a reservation to a different day or time is confusing--I feel like I have to click on several things and go back before I find where I'm trying to go. That said, our bookkeeper loves the report function. It's robust enough to account for our different needs but not so much that it's overwhelming.

Cons

We have a few concerns about how it works for us, which I went into detail about in the question above; but the biggest issue facing us now is integrating FareHarbor and Camplife--allowing them to share guest profiles and payment information. If Fareharbor integrated with Square POS, we could make that work too, but we least like the way FareHarbor doesn't interface with other CampLife systems or others more generally.

Reasons for Choosing FareHarbor

We went with FareHarbor because one person, the former campground manager, insisted it was the best option. It wasn't other people's first choice, but since she was going to be in charge of the system, folks essentially let her be the deciding voice. Specifically, she liked the way it was geared to water-focused events, which account for about 50% of our events.

Response from FareHarbor Holdings

Replied February 2021

Hi Rebecca - We understand that certain aspects of FareHarbor's features and functionalities can be robust. We are happy to set up additional training if your staff is finding certain areas of the Dashboard difficult to use!

September 2021

User Profile Picture

Oscar from El souvenir

Verified Reviewer

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2021

Your next step to book safe and easy

FareHarbor has been very helpful for me, it increases the productivity of your services because of how much it helps with the booking system and payments, i’ve been using this summer for quite a while now and I can say that I’ll definitely recommend it.

Pros

What I like the most about this software is that is very easy to use, it has many features which will help you depending on the services that you are offering, this is the software that most of the people use for booking so that’s the main function about this software, it has everything you need, online booking, payment process, online payment, Group reservation, calendar sync and more, it’s very practical for those people who are looking for a software that allows them to offer their clients an easy and complete way to book.

Cons

What I didn’t like about the software is that most of the features i’m not needed for the summer to function we could use some more other features like marketing which can make our services to grow and allow for people to know about us.

Response from FareHarbor Holdings

Replied September 2021

Thank you Oscar for your feedback! We always love to hear that FareHarbor is saving you time and helping smooth out your operations.