FareHarbor Software


 

FareHarbor is a cloud-based tour and activity booking solution that enables tour operators to manage their day-to-day business operations. It offers online booking management and payment portals, and it integrates with user websites. It is designed to work on desktop and mobile devices.

Customers can view tours and events, create bookings and submit payments using FareHarbor. The user dashboard provides a calendar, booking details and booking management tools through a single interface. In the calendar, tour operators can view customer payment details for individual activities and pending dues. Bookings can be filtered by activity type, which allows users to see which activities and tours are being booked most often.

Users can integrate FareHarbor with existing websites or use the service’s website building platform. Reporting features allow users to track operations, bookings and accounting in real time, and integrations with PicThrive and TripAdvisor let them promote their business through other channels.

 

FareHarbor - Add customer bookings
 
  • FareHarbor - Add customer bookings
    Add customer bookings
  • FareHarbor - Calendar
    Calendar
  • FareHarbor - Tour booking
    Tour booking
  • FareHarbor - Attendee list
    Attendee list
Supported Operating System(s):
Web browser (OS agnostic)

762 Reviews of FareHarbor

 

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Software Advice Reviews (1)
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Showing 1-1 of 1

Michael from City Sights
Specialty: Domestic Tours
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Customer evaluation of FareHarbor software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good product. We are satisfied

Pros

We show a higher rate of online visits being converted to customer bookings. This is not a much higher rate.

Cons

The platform is not as flexible as we had hoped and the time to learn and train the staff to use it is not simple.

Review Source
 
 
 
Showing 1-20 of 761

Reggie from Level 3 Communications

May 2018

May 2018

Awesome! Different! User-friendly and easy to navigate. Keeps great accounting of reports. I would

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Pros

What I like most about this software is the look. I am able to easily read categories and logically select functions that correspond to what I am doing.

Cons

What I disliked about FareHarbor would be the Customer Service's response time. I had an issue with reporting, and had to wait for close to two weeks for a representative to help physically.

Review Source: Capterra
 

Saba from PhotoWalks Tours of Boston

April 2018

April 2018

One of the best decisions I've made in the 16 years since I launched my photo tour business!

Ease-of-use

Functionality

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Pros

In my opinion, no other online reservation company can compete with FareHarbor's professionalism or software platform.

FareHarbor values a tour business no matter how small or large it is. Team members have specific expertise in generating tour sales online: digital marketing, Google Analytics tracking, SEO analysis, website design and so much more. Furthermore, I have a great rapport with my awesome Account Manager who is always looking out for my best interests. She is responsive to my emails and scheduling a time discuss issues that take more time.

Friendly and knowledgeable team members and advanced reservation technology are some of the many reasons why Fare Harbor's astonishing growth skyrocketed in just 5 years!

Cons

Two things that would be great with one-click instead of several steps: deleting a tour and changing a tour time.

Review Source: Capterra

  Response: FareHarbor Holdings, FareHarbor Holdings, Inc.

Date: April 2018

April 2018

 

Saba, we so appreciate this kind review! Thank you for taking the time to leave some feedback. We'll be sure to pass the compliment along to Sabine. Never hesitate to reach out if there's anything we can help with in the future. We're always happy to help!

 

Kate from Beyond Skagway Tours

April 2018

April 2018

We love the FareHarbor platform. Reservations are so nice and orderly!

Ease-of-use

Functionality

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Value for Money

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Pros

We love how payments are handled in conjunction with reservations, so we don't have to manually enter any payments made. We can easily track what clients owe.

Cons

**not about the software but we don't like that we keep getting a new account manager every six months. Everybody starts the same, talking about how they are going to help track our sales, etc., then it's silence, then new account manager.. It's hard to build a relationship with a human this way, and its easy to feel like you are dealing with a faceless organization that doesn't know us.

Review Source: Capterra
 

Maggie from Key Culinary Tours
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Awesome! They have never let us flounder!

Ease-of-use

Functionality

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Easier to use than Peek Pro & Gizo. Major improvement on support!

Pros

Very easy to use with amazing tech support and client manager. From the beginning, they have been there for us and still are!

Cons

Would like guides to receive a automatic detailed manifest rather than having them sign in for it. Tax & fees regarding gift certificates/cards has been a minor issue.

Review Source: Capterra
 

David from ScooTours Denver Scooter Rental
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Remarkably flexible. Does everything I need it to do. Support people look for ways to help my biz.

Ease-of-use

Functionality

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Value for Money

Ease-of-use
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I wrote a review for software that I use. I don't know what Capterra really does, but I might look to see if I can find a substitute for QuickBooks accounting software here.

Pros

Cleverly flexible. Has configurable settings to do all sorts of customizing of available time slots, staffing, pricing, etc. I never run into something I wish it would do that it doesn't already do. I know there are portions I am not even using that would probably benefit me even more.

Easy to populate initially. I really don't remember much about that process because the FareHarbor people did most of it for me.

The support team calls me from time to time to check if they can help me configure my upcoming seasonal schedule or anything else. Sometimes they contact me to notify me of new features I might be interested in. They spread non-competitive information about their other customers' experiences that might benefit me with regard to managing reviews, working with affiliates, working with concierges, etc.

Integrates with Viator and Expedia and other resellers. Has never ever been unavailable.

Cons

It can't be both endlessly configurable/customizable and fast/simple at the same time. So I feel like there are a lot of clicks to get done what I need. I can't think of how to eliminate clicks though without eliminating features.

Beyond that, I am reaching for ideas. Perhaps if there were some sort of integration with our QuickBooks accounting software that would be helpful.

Because I am on it all day every day, perhaps an android app would be better than accessing it from the browser on my phone, but I am not sure how beneficial that would be.

I am unsure how they could do it, but they as a company don't have any web presence that drives visitors to their vendors. Back when Zozi was around, they had a website that steered people to their customers but that was a different business model.

I can't complain about the cost. I pay them so little that I wonder how their business model works.

But I really have to get creative to think of any shortcomings. None that are software related.

Review Source: Capterra

  Response: FareHarbor Holdings, FareHarbor Holdings, Inc.

Date: April 2018

April 2018

 

David, thanks for the detailed review! We appreciate the feedback. It's always been a pleasure working with you. If there's ever anything we can help with, please don't hesitate to reach out! We're always available.

 

James from The Castle of Chaos, LLC

April 2018

April 2018

Excellent usability for our customers and a huge time saver for us as well.

Ease-of-use

Functionality

Product Quality

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Value for Money

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Increased revenue and a significant time reduction in dealing with bookings.

Pros

The versatility it allows for my many varied events from my haunted house where I need super fast POS to a very flexible yet descriptive online booking system for my Escape Rooms and Mystery Dinner shows.

Cons

Because the software allows so much, it is a bit technical to update everything yourself (like adding specific discounts to current and future events that you want to turn off and on frequently). Luckily, every time I've needed to contact Fareharbor to ask for help, they are patient, fast and professional and either walk me through the update or take care of it themselves without making me feel badly about contacting them.

Review Source: Capterra

  Response: FareHarbor Holdings, FareHarbor Holdings, Inc.

Date: April 2018

April 2018

 

This is an awesome review! Thank you, James! We really appreciate your feedback. We know there can be a lot to learn when it comes to our feature set, but truly, never hesitate to reach out if there's anything we can help with. We're always happy to assist.

 

Dennis from Laughing Gull Tours
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Lisa Moore was charming, patient, and abundantly clear -- wonderful!

Ease-of-use

Functionality

Product Quality

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Value for Money

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Support

Quick access to scheduling matters.

Pros

I can understand it, once the process is explained in a step-by-step manner. It is logical, and the access is relatively simple.

Review Source: Capterra

  Response: FareHarbor Holdings, FareHarbor Holdings, Inc.

Date: April 2018

April 2018

 

Thank you, Dennis! We appreciate you taking the time to leave us a review and will definitely pass the compliment along to Lisa! She's the best. If there's anything we can help with in the future, please don't hesitate to reach out!

 

freddie from Aqua Dawg Kayak Company

April 2018

April 2018

Affordable and quality software that is beyond it competitors

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Pros

ease of use to make, change or booking, constant changing version to adjust to the user, great value for the price for using software, customer support is far exceeds the expectations after using other software provider

Cons

photo uploading could be simpler,

Review Source: Capterra

  Response: FareHarbor Holdings, FareHarbor Holdings, Inc.

Date: April 2018

April 2018

 

Thanks for the great review, Freddie! We really appreciate you taking the time to leave us some feedback. If there's ever anything we can help with in the future, please don't hesitate to reach out. The support team is always available to help!

 

Kristi from Moondance Sea Kayak Adventures

April 2018

April 2018

Fareharbor has helped me grow my business faster than I could alone!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support

Better customer service, guest communication, easier to prepare for trips with guest rosters and good customer service from Fareharbor to help get tasks done that don't seem intuitive.

Pros

Easy to add new offerings, photos, easy communication with guests & affordable for a small business. Automatic follow up emails are super helpful feature!

Cons

No staff availability option/calendar integration, no equipment roster for trips or rentals, multi-days don't block out all days they are out on the calendar which would be a helpful visual for scheduling and it would be interesting to have google analytics integrated in the fareharbor system. Maybe I just don't know how to do some of these things.

Review Source: Capterra

  Response: FareHarbor Holdings, FareHarbor Holdings, Inc.

Date: April 2018

April 2018

 

Kristi, thanks for the review! We appreciate you taking the time to leave us some feedback. We'll have someone from our team reach out to discuss Google Analytics and resources. We think you'll like what you see! If there's ever anything we can help with, please don't hesitate to reach out.

 

Will from Adventure Photo Tours
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Smooth, Helpful, Professional.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

It's making our back end booking system very easy and clean.

Pros

The software is very clean and easy to use. The team at Fare harbor is, by far, the best company we have partnered with in our 20 years in business. The team has a young vibrant approach to business with an obvious willingness to please and get things done. In addition, being from an engineering background I know when I'm talking to people that know what they are talking about. It is so refreshing to work with the Fare Harbor folks.
My wife and I both looked on line for negative reviews on FH and neither of us could find a single bad report, "that's nearly impossible," but you have achieved this, Congratulations!
We are delighted that our family has joined your family.

Cons

Other than a small bookkeeping issue, where we require an extra field or two in the reports area and which is being addressed, there aren't any Cons to date.

Review Source: Capterra

  Response: FareHarbor Holdings, FareHarbor Holdings, Inc.

Date: April 2018

April 2018

 

Will, thanks for the awesome review! It's an honor to hear you speak so highly of our team. We really appreciate it. Please don't hesitate to reach out if there's anything we can help with moving forward. Our support team is always available!

 

Bill from Atlantic Kayak Tours

April 2018

April 2018

Fareharbor has been one of the best business decision we have ever made.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Makes signing up for our programs easier for our clients and easier for us to manage.

Pros

Fareharbor is totally customer focused. They work to help us grow our business. You hear businesses say these things but usually they are only looking to grow their business. Fareharbor's customer support is the best we have ever used. Most of the service is easy to use but when you need that extra help, Fareharbor is always there to help with staff that are professional and know the product well. They both save us money and at the same time help us grow our business and make more profits.

The bottom line is if you have a business that takes reservations, you should be using Fareharbor.

Cons

While I think the service is easy to use, I hope (and know) it will get easier and move powerful each month. Fareharbor is constantly updating the service and the updates are mostly transparent to us and to our clients. I really don't have anything even a little negative to say about Fareharbor.

Review Source: Capterra

  Response: FareHarbor Holdings, FareHarbor Holdings, Inc.

Date: April 2018

April 2018

 

Okay, this might just be our new favorite review! Thanks for the wonderful feedback. We really appreciate it. It makes us happy to hear that our customer focus shines through. If there's ever anything we can help with in the future, please don't hesitate to reach out. Our support team is always available!

 

Dane from Haiku Mill

April 2018

April 2018

The support team is always quick to respond and extremely helpful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Ease of use - the backend is simple to navigate, events are simple to add, delete and modify. Customer support - they have a solution and answer to everything. I've yet to get a no from them.

Cons

It can be difficult to customize (or understand how to customize) reports. Fonts styles and graphics could be a little more high-end, or offer the option to be more high end, to reflect more premium brands.

Review Source: Capterra

  Response: FareHarbor Holdings, FareHarbor Holdings, Inc.

Date: April 2018

April 2018

 

Thanks for the review, Dane! We're excited to hear that you're happy with FareHarbor's backend and support services, and appreciate the feedback regarding reports and font styles. Never hesitate to reach out if there's anything we can help with!

 

Dan from Toronto Harbour Tours Inc.

April 2018

April 2018

Great customer service experience and an overall great system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
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Value for Money
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Pros

- Great online booking platform. A huge improvement to our older system
- Great customer support that accompanies the software.
- Reporting looks great.
- So far it has been quite customizable to fit many of our needs.

Cons

- So far it hasn't been the easiest to incorporate for our retail sales (issues with accepting Canadian debit. Printer set up not so straighforward. Refunds for non-US banks are not straightforward if you don't have an upcoming payout)

Review Source: Capterra

  Response: FareHarbor Holdings, FareHarbor Holdings, Inc.

Date: April 2018

April 2018

 

Thanks for the review, Dan! We appreciate the feedback regarding retail sales and refunds. If there's ever anything we can help with, we're always available. Don't hesitate to reach out!

 

Alan from Rollin Rentals LLC

April 2018

April 2018

Fare harbor is an awesome company to work with, Customer service is top notch 10 star rating.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support
Pros

The ease of use, I'm not good with computers but this makes the whole process smooth as silk. Most times I have been able to figure out how to do/change something with the use of the "Help Center" and when I couldn't a simple call and it was done!!!

Cons

I Can honestly say I have not found anything to complain about at all, EVERY person I've contacted by phone or email has helped me asap without delay and to my fullest satisfaction.

Review Source: Capterra

  Response: FareHarbor Holdings, FareHarbor Holdings, Inc.

Date: April 2018

April 2018

 

Yippie! We love this review, Alan. Thanks for the positive feedback. We're so happy to hear that the Help Center and Support team have been effective for you. Never hesitate to reach out if there's anything we can help with. We're always available!

 

Andrea from Brett's Kuranda and Outback Tours

March 2018

March 2018

this has to be the best booking software on the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

easy to use, it makes sense it's logical which I found is not the case with other systems that I tried to implement and the support is beyond words, they were able to design the system to suit my business very quickly and efficiently

Cons

not a single thing, I haven't found anything that this system can't do for my business, occasionally a glitch pops up with an API but the support team get on to it immediately to rectify it and are in constant contact to make sure we are happy

Review Source: Capterra

  Response: FareHarbor Holdings, FareHarbor Holdings, Inc.

Date: April 2018

April 2018

 

We gotta say, we love this review! Thanks so much for taking some time to leave your feedback. We're incredibly happy to hear you're happy with the support and software. Please don't hesitate to reach out if there's anything we can help with in the future!

 


March 2018

March 2018

LOVED this program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Pretty much everything. Never had issues with customer service, was simple enough to learn so new hires had no issues.

Cons

Not cheap, but it was a large company that was buying it and sometimes the ease of use is worth the extra cost

Review Source: Capterra

  Response: FareHarbor Holdings, FareHarbor Holdings, Inc.

Date: April 2018

April 2018

 

Thanks for the review! We appreciate the feedback and are happy to hear you loved the software.

 

Cristina from Tena Rock corp
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

It is easy and reliable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
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Pros

I like that it works for my company even do we have a way of working fareharbour listen and made it posible for us to integrate are needs

Review Source: Capterra

  Response: FareHarbor Holdings, FareHarbor Holdings, Inc.

Date: March 2018

March 2018

 

Thanks for the great review, Cristina! We appreciate your feedback. Please don't hesitate to reach out if there's ever anything we can help with. Our support team is always happy to help.

 

Nancy from Arrowmont Stables
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

This is an awesome product that is very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
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Support

24/7 availability to take reservations, ease of use, ability to create affiliate accounts

Pros

It is very easy for staff to use and even those who are not tech savvy are able to pick up using the system very quickly. There is great versatility in the kinds of products able to be created and days of availability.

Review Source: Capterra

  Response: FareHarbor Holdings, FareHarbor Holdings, Inc.

Date: March 2018

March 2018

 

Thanks for the great review, Nancy! We are of course very excited to hear that you find FareHarbor both powerful and easy-to-use. That's our goal! Never hesitate to reach out if there's anything we can help you with. Our support team is always available!

 

Kaitlin from Volunteer Princess Cruises

March 2018

March 2018

From customer support to foolproof features, our experience with FareHarbor has been superb.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

While the features of this software are plentiful and easy to use, we most enjoy the prompt, friendly customer support available to us through FareHarbor. Our Account Manager, Kristin, always delivers excellent work even when we provide her with information that can be unclear. She is a fantastic liaison between our business and FareHarbor Support, and she seems to go out of her way to ensure we're using FareHarbor to the best of our ability by facilitating appointments with FareHarbor support for us to learn how to make minor changes on the backend of our website, answering questions in a timely manner, and implementing new information to our website on a weekly basis.

Cons

One feature we enjoy least about this software is its mobile functionality. While it's certainly compatible with mobile devices, it's not always the most mobile-friendly in terms of working behind the scenes and formatting. Some examples include trouble viewing booking notes and updating manifests, text appearing too large, pictures a bit out of focus, etc. However, any adjustments we ask to be made in terms of format are quickly resolved by FareHarbor Support.

On another note, there are times when we make adjustments in the dashboard ourselves - without the help of customer support. Yet, often those changes still have to be submitted to FareHarbor support staff, so they can make those amendments appear on our website to customers. It feels repetitive. If those small changes could automatically be reflected on the website, we feel both our staff and customer support staff could become more efficient.

Finally, there seem to be plenty of features available at FareHarbor of which we users are unaware. For instance, our website was outdated and desperately needed some attention. We weren't aware we could get a website upgrade, or makeover if you will, until a support staff member reached out to us about that possibility directly. Perhaps implementing a list of available features - especially those that are at no additional cost - to all users would be a positive change all around and would ensure use all parties are using FareHarbor to the best of their ability.

Review Source: Capterra

  Response: FareHarbor Holdings, FareHarbor Holdings, Inc.

Date: March 2018

March 2018

 

Thanks for the great review, Kaitlin! We appreciate the feedback and your suggestions for improvement. We'll also be sure to forward your compliment to Kristin! If there's ever anything we can help with, please don't hesitate to reach out!

 

Chris from Kailani Tours Hawaii, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

FareHarbor helped take my company to the next level!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increased sales, a platform to share information, easy invoicing and reporting.

Pros

Ease of use, incredible customer service and compatibility with multiple platforms. Anytime I need additional support, it's a quick phone call or email away.

Cons

Cost. It's very expensive but the return on my investment absolutely justifies the cost. The amount of support, additional services and all of the aforementioned pros make it the single-most important sales purchase we've ever made.

Review Source: Capterra

  Response: FareHarbor Holdings, FareHarbor Holdings, Inc.

Date: March 2018

March 2018

 

Thanks for the stellar review, Chris! We appreciate the feedback and are happy to hear that everything from customer service to invoicing has been a home run for you. If there's ever anything we can help with, please don't hesitate to reach out!

 
 
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