FareHarbor Software


 

FareHarbor is a cloud-based tour and activity booking solution that enables tour operators to manage their day-to-day business operations. It offers online booking management and payment portals, and it integrates with user websites. It is designed to work on desktop and mobile devices.

Customers can view tours and events, create bookings and submit payments using FareHarbor. The user dashboard provides a calendar, booking details and booking management tools through a single interface. In the calendar, tour operators can view customer payment details for individual activities and pending dues. Bookings can be filtered by activity type, which allows users to see which activities and tours are being booked most often.

Users can integrate FareHarbor with existing websites or use the service’s website building platform. Reporting features allow users to track operations, bookings and accounting in real time, and integrations with PicThrive and TripAdvisor let them promote their business through other channels.

 

FareHarbor - Add customer bookings
 
  • FareHarbor - Add customer bookings
    Add customer bookings
  • FareHarbor - Calendar
    Calendar
  • FareHarbor - Tour booking
    Tour booking
  • FareHarbor - Attendee list
    Attendee list
Supported Operating System(s):
Web browser (OS agnostic)

726 Reviews of FareHarbor

 

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Software Advice Reviews (1)
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Showing 1-1 of 1

Michael from City Sights
Specialty: Domestic Tours
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Customer evaluation of FareHarbor software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good product. We are satisfied

Pros

We show a higher rate of online visits being converted to customer bookings. This is not a much higher rate.

Cons

The platform is not as flexible as we had hoped and the time to learn and train the staff to use it is not simple.

Review Source
 
 
 
Showing 1-20 of 725

Grymm from Twisted History Tours
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Have never regreted switching to Fareharbor

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Total bookings have increased since impleminting this software

Pros

Easy to integrate into our website. Seamless customer checkout.. Support team fast and friendly...every person I have talked to has been amazingly helpful....The number one PRO...since implementing FareHarbor our business has grown 488% in revenue in 1 year, in large part to FareHarbor.

Cons

It is so full of features that it takes a bit of time to master, though when I do hit a wall, the support team is right on it.

Review Source: Capterra
 

jeff from Sedona ATV

January 2018

January 2018

Precise and easy on both mobile and desktop

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very clean to view on any devise. Mobile is clean and can use that if not desktop / laptop available

Cons

If i had to look hard to find a con i would say it would be the resources area. Needs a lil easier way to eliminate inventory in the same frame as our bookings

Review Source: Capterra
 

Rembert Bobby from Phat Rides USA

January 2018

January 2018

Customer service agent has been incredibly supportive and a pleasure to work with through the implementation.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I appreciate how easy it is to update and make changes and how eager and quickly support is to help.

Review Source: Capterra

  Response: FareHarbor Holdings, FareHarbor Holdings, Inc.

Date: January 2018

January 2018

 

Thanks for the great review, Bobby! We appreciate your feedback and are happy to hear that Support has been taking good care of you. Never hesitate to reach out if there's anything we can help with!

 

Bret from El Coco Beach dot Com

December 2017

December 2017

We have been looking for the right software for our tours....We found it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

flexibility of the platform and Support team is great. The whole FH Team has been wonderful to work with throughout the process.

Cons

Limitations on Central America use but we found a solution with our own company. May not work for those that are not aware of the banking.

Review Source: Capterra

  Response: FareHarbor Holdings, FareHarbor Holdings, Inc.

Date: December 2017

December 2017

 

Bret, thank you so much for the great review! We appreciate you taking the time to leave us some feedback. We'll be sure to pass the compliments along to the rest of of the team. If there's ever anything we can assist with in the future, please don't hesitate to let us know!

 

Janine from Island Windjammers, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Best Decision Ever!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has increased our quality and quantity of performance. It has also increased our likelihood of online sales.

Pros

The flexibility of the system is so incredible that you are able to "slice your cake" 100 ways. It can be overwhelming but liberating at the same time. You don't have to change your processes to fit in a pre-designed box (for the most part). Another plus is the FareHarbor team's work ethic... it is something to be proud of partnering with. Finally, and by far the most impactful and important accolade is their commitment to making it easy on your customers. What is better than making it easy for people to buy what you are selling? They have an entire department that is dedicated to this goal. Overall, the best systems conversion we've made ever.

Cons

With flexibility comes complexity. It is a very complex system to learn, which can be a little paralyzing if you like to have total control. However, their support staff is 100% willing to do make the changes you need if you are ok with giving the controls over to them.

Review Source: Capterra

  Response: FareHarbor Holdings, FareHarbor Holdings, Inc.

Date: December 2017

December 2017

 

Woohoo! We seriously love this review. Thanks for taking the time to leave us some feedback. It's great to hear that the platform has been flexible enough to meet your unique needs. That's always our goal. Never hesitate to reach out if you need or want a little assistance. We're always here to help. Thanks again for the review!

 

Mike from MCT

November 2017

November 2017

Everything I was looking for!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is everything I was looking for. The support staff are great as well. I highly recommend this to a variety of businesses

Cons

I wish it was a little easier for me to dbe able to modify different fields so that I didnt always have to have one of them do it.

Review Source: Capterra

  Response: FareHarbor Holdings, FareHarbor Holdings, Inc.

Date: December 2017

December 2017

 

Thanks for the epic review, Mike! We really appreciate the feedback, and are so excited to hear that FareHarbor has been everything you needed. Woohoo! Never hesitate to reach out for assistance - we're always excited to help.

 

Margaret from Nashville Paddle Co
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Reliable scheduler for seasonal businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customer service and ease for end users. It does what it says it will, reliably, every single time.

Cons

Hard to see our whole schedule at once. Would like to be able to see multiple screens/capacities at once. We wish there was an integrated POS.

Review Source: Capterra

  Response: FareHarbor Holdings, FareHarbor Holdings, Inc.

Date: December 2017

December 2017

 

Thank you Margaret for the wonderful review! We really appreciate your feedback and suggestions. Reliability is something we always strive for. We like to under promise and over deliver! Thanks for sticking with us!

 


October 2017

October 2017

Software has been most useful in booking my company's 5 walking food tours

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I now have more time to spend giving my tours. It's reduced my amount of admin work.

Pros

-friendly and proactive customer service support team
-quick resolution and action by customer service within 24 hours
-Iphone app has been very helpful and expedient
-cuastom report writing

Cons

Initially I had trouble navigating, creating and downloading the standard, custom, and advanced reports. However, after using the product regularly this has improved greatly

Review Source: Capterra

  Response: FareHarbor Holdings, FareHarbor Holdings, Inc.

Date: December 2017

December 2017

 

Thanks for the wonderful review! We really appreciate the feedback, and are happy to hear FareHarbor has been beneficial to your walking tour business. If there's ever anything we can help with in the future, please don't hesitate to reach out!

 

Nick from American Fun
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

These guys are just amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The most that I like about this software is the people that are working there. They're ready to help you with anything!

Review Source: Capterra

  Response: FareHarbor Holdings, FareHarbor Holdings, Inc.

Date: December 2017

December 2017

 

Thanks for the awesome review, Nick! It makes us glow with happiness to hear you enjoy working with our team as much as we enjoy yours. Never hesitate to reach out if there's anything we can help with!

 

Mike from Mauna Kea Summit Adventures

October 2017

October 2017

We have been very please with FareHarbor. The customer support department is extremely helpful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We like having the freedom to customize our dashboard for our unique needs. It is easy to make, track, change, or correct bookings without risk of losing data. Our agents are admittedly not computer savvy, yet they all enjoy using FareHarbor, and it was easy to train them. Most of all, we really appreciate the immediate support we get from the customer service department when faced with challenges. Everyone involved has been helpful, but in articular, Matt stands out because of his willingness to understand our product, and explain the intricacies of the software functionality.

Cons

It's difficult to be critical since we are getting everything we need from FareHarbor. I think this is already in the works, but if we could have a way to transfer customer payment information over to our other product dashboard that would be great.

Review Source: Capterra

  Response: FareHarbor Holdings, FareHarbor Holdings, Inc.

Date: December 2017

December 2017

 

Thanks for the great review, Mike! We appreciate you taking the time to leave some feedback. You mentioned a few of our favorite things to hear - easy to use, customizable and great support! Woohoo! It's a true pleasure to have you as a part of the FH family. Thanks again.

 

Molly from Jester Park Equestrian Center
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Absolutely worth the value!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Too many to list, and we're just starting to really utilize it. :)

Pros

Extremely easy for customers to navigate on the front side of our website, has made bookings as a whole to come more in more conveniently and accurately than when we were booking everyone over the phone! The report functions are such a time saver at the end of a season! Fareharbor's customer support service is absolutely outstanding as well.

Cons

A bit clunky when getting things started. I wish there was a true 'preview' or 'test' mode we could work in when creating new items/adjusting (to view what the customer will walk through). Additionally I would LOVE some organization tools in regards to custom fields, customer types, etc! Folders of sorts would be great in the future! :)

Review Source: Capterra

  Response: FareHarbor Holdings, FareHarbor Holdings, Inc.

Date: December 2017

December 2017

 

Molly, thanks for the awesome and detailed review! We appreciate your feedback, including the suggestions for improvements. We're super happy to hear that FareHarbor has been working well for you. If there's ever any way we can help in the future, don't hesitate to reach out! Thanks again.

 

Tony from Red Line Tours
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

First class service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We found that the software allowed us to have a much higher level of customer service.

Pros

We found that the software was very easy to set up and once going was very intuitive on the backend. Our customers seem to also like using it. Fareharbor allows us to have a much higher level of customer service.

Cons

Honestly, I cant think of many things that we like least. The only problem we have encountered is that we use large format tickets and originally the software didn't accommodate our ticket stock but since then they have made changes to accommodate custom tickets.

Review Source: Capterra

  Response: FareHarbor Holdings, FareHarbor Holdings, Inc.

Date: December 2017

December 2017

 

Thanks for the awesome review, Tony! We appreciate your feedback and absolutely love hearing that your business is seeing tangible results. Woohoo! If there's anything we can help you with in the future, please don't hesitate to reach out. Thanks again!

 

Conrad from Glass blowing

October 2017

October 2017

Third booking software and I never looked back

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Customer support like no other. I have used three other softwares and besides being clumsy, when I had a problem, there was no one there to help me. I get 24/7 support and the software is super versatile.

Cons

If I had a complaint, sometimes I have someone book multiple sessions in a row and it is a little slow to ad the additional time slots. That is a very minor inconvenience for the benefits I reap using Fareharbor.

Review Source: Capterra

  Response: FareHarbor Holdings, FareHarbor Holdings, Inc.

Date: December 2017

December 2017

 

Conrad, we gotta say - we love this review! And we appreciate your feedback regarding booking multiple sessions in a row. Never hesitate to reach out with any questions in the future. Put that 24/7 support to use! Thanks again for the review.

 

Candee Ellsworth (at Friends from Friends of NELHA

October 2017

October 2017

Had to add a new tour to system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

For the most part I find everything really easy to use. Every once in a while I need a little help, usually for harder things like developing a new tour.

Cons

I wish there was an ap for Android phone or tablet users! I also wish there was a way to see how everyone paid at a glance each day. I have to go to each person's booking to add up who paid cash, check or charge for the whole day.

Review Source: Capterra

  Response: FareHarbor Holdings, FareHarbor Holdings, Inc.

Date: December 2017

December 2017

 

Hi Candee, Thanks for excellent review! We really appreciate the feedback and will share your enthusiasm for an Android app with our team. If there's ever anything we can help with, please don't hesitate to reach out. Our support team is available 24/7 and always happy to help!

 

Sarah from Daiichi Sankyo, Inc.
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2017

October 2017

Fareharbor provides great customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use and ease of setting up. They teach you to use your platform and will assist you if you can't do something on your own. They will even login and make changes for you.

Review Source: Capterra

  Response: FareHarbor Holdings, FareHarbor Holdings, Inc.

Date: October 2017

October 2017

 

Thanks for the great review, Sarah! We appreciate it.

 

Robert from Local Guy Charters and Sightseeing
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Very helpful for a new charter business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

took one aspect out of running a new business.

Pros

The ease of keeping track of my upcoming trips,financial records and client information. Must have software. The customer service staff are truly amazing to work with.

Cons

Took some time learning the functions of the software. This could be attributed to my lack of computer skills, thank god the customer service is always around to help.

Review Source: Capterra

  Response: FareHarbor Holdings, FareHarbor Holdings, Inc.

Date: October 2017

October 2017

 

Thanks for the review Robert! We appreciate the feedback. We know there's a lot going on with the FareHarbor Dashboard, but keep using that support anytime a question pops up. We're always here to help!

 

Phillip from Edisto Saltwater Tours, LLC

October 2017

October 2017

It's been a great experience. When I need help, response is fast and effective.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy for my customers and for my year end accounting. The descriptions and presentation of my tour offerings is also very professional and probably helps sell the product.

Cons

Not ideal for my kind of business. I offer a variety of tours, durations, and start times. If I have to block out dates or parts of dates, it can get tedious. But it works well enough to keep me in. And I'm not a big volume business so I appreciate FareHarbor putting up with me.

Review Source: Capterra

  Response: FareHarbor Holdings, FareHarbor Holdings, Inc.

Date: October 2017

October 2017

 

Thanks for the review, Phillip! We appreciate the feedback. But don't for a second think we are just putting up with you - we love our partnership! Call us anytime you want assistance with blocking out dates or times. We're always happy to help. Thanks again.

 

Ryan from Antelope Canyon Tours

October 2017

October 2017

SPECTACULAR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Portability , easy to learn , versatile and Above and Beyond Customer service with RAPID fast response time.

Review Source: Capterra

  Response: FareHarbor Holdings, FareHarbor Holdings, Inc.

Date: October 2017

October 2017

 

Thanks for the great review, Ryan! We really appreciate the feedback. It's been nothing but a pleasure partnering with your team. Never hesitate to reach out with any questions - we're always available to help.

 

Rich from Beth Ann Charters

October 2017

October 2017

Guided me along in the setup and operation, were prompt in answering both email and phone questions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Twenty-five percent of my bookings came directly thru fare harbor, which saved me time, phone calls, credit card entry etc.

Pros

Customer service very good, friendly and knowledgeable. Ease of operation, looks very professional to the customer. Whole automatic email system, confirmation etc etc works really well. Have used only a few reports so far but they got me the data I was looking for.

Review Source: Capterra

  Response: FareHarbor Holdings, FareHarbor Holdings, Inc.

Date: October 2017

October 2017

 

Rich, thanks for the awesome review! 25% of bookings online?! We love that statistic. And we're so happy to hear the product has been working great for you. Never hesitate to reach out with any questions - we're always available to help.

 

Kim from Traverse Bay Tours
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Overall, I'm very happy with FareHarbor.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customers can book a tour anytime of the day or night without speaking to me. I enjoy speaking with customers, but many like the convenience of booking at 2 am!

Pros

The best feature is that our customers can see our availability and pricing before, or instead, of calling.

Cons

I still have to watch our bookings very closely. There is still chances of double-booking between the software and call-in bookings.

Review Source: Capterra

  Response: FareHarbor Holdings, FareHarbor Holdings, Inc.

Date: October 2017

October 2017

 

Thanks for the great review, Kim! We love hearing your feedback. Never hesitate to reach out if there's anything we can help with.

 
 
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