One central communication platform for all reservations. A lot less need for personal Excel files, and less risk of error that cost the company money.

During my time using Nitro for Incoming Tour Operators, I found it to be an indispensable tool that significantly streamlined our operations and enhanced our efficiency. The feature that stood out the most to me was its user-friendly interface. The automation of routine tasks was a game-changer, allowing us to focus more on providing personalized experiences for our clients rather than getting bogged down with administrative work.

Currently, there are a lot of developments from suppliers. It will be important to be able to keep up with integrations to create easy and competitive quotes.

It's as simple as that - before NITRO, our quotes were made in excel. Contract rates and price conditions were extracted manually from our analog data base. Offers were written in word. To complete a standard 7 day all inclusive package tour, it took a good producer between 2-3 hours. In case the offer was accepted, it took additional 4-5 hours to make all bookings, save the and update the quotation. Give and take 8 hours for one ad-hoc group. Now, using NITRO, this process takes max. 2-3 hours.

Easy to use. Even for producers age 50+

Difficult to implement some financial / bookkeeping functions

Our overall experience with Nitro has been a very positive one. The system has made our work more efficient and our operations more smooth.

Nitro has been an extremely helpful tool to create, change and organise group and FIT packages for our clients replacing our manual and outdated quotation tools of Excel, word and pdfs. Through preloaded services and prices, creating quotes has become a much quicker and easier task and we have had much less errors in our pricing. We can be precise and concise with our offering to our clients. All offers are being locked for editing once sent, making it easy to follow the process of potential changes througout sometimes a succesion quotations while the package is built to the client's wishes.Nitro is user-friendly in regards to customising your database and prices, as well as in booking, confirming, amending or cancelling services.Being able to access Nitro from anywhere due to it being a web based system is a huge bonus when the office is closed and access to paperwork and emails is limited.We have found Nitro especially useful for tour series with multiple arrival dates where pre-booking services is essential. Also creating vouchers is easy with the bonus of being able to add extra information to it when needed.Nitro has been very helpful in developing the system to suit the clients' needs.

Nitro can be a bit sluggish when it comes to formatting email offers and creating itineraries and also when doing invoices. You can only download anything in pdf format meaning that when you have made changes, you will need to remember to download a new document onto your server.We have not found Nitro too useful for our FIT bookings so far as it is lacking features such as extracting transfer manifests and flight and ferry info and adding additional info for our clients. I am sure with more time to work on some test bookings within Nitro, a lot of these things could be overcome by us.The client invoice feature does need some getting used to and probably requires some further development in regards to late cancellations, and credit notes. We have however used it more and more during the season and it is extremely helpful despite some of its limitations. We have not yet used the supplier invoice side yet to register invoices and mark them as paid through Nitro.It would be helpful to be able to link services when booking the same supplier in a project, e.g. coach services required throughout a week. Currently, you either have to make multiple bookings or send a manual booking request and include the whole itinerary.

I can genuinely say in one word "Easy". As we get more familiar with Nitro we find areas that can be improved but we see the Nitro team rolling out improvements all the time.

Real people from our industry, who understand our questions, design the program and answer the phone/email.

We used the downtime of covid to transition our business from office-based, paper-based and manual records of bookings to Nitro. We had no experience with cloud-based operating systems. Trying to pick the right one was the hardest thing for us. Once we picked it the next challenge was to bring staff along while (also facilitating remote working). With no income stream during covid this was a difficult decision to invest time and money - but one we are now VERY glad we made.

Easy booking, easy voucher, easy listing

Documentation very easy such as hotel list, vouchers

We have been saving a lot of time by using Nitro.They've always been very helpful and fast to reply. They take your questions/issues into account

Easy to work with, saves a lot of time calculating prices for clients.Great to be able to book visits directly from the system.Customer support is very helpful and quick in replying.You can add the contract rates for all suppliers, so easy to access

It would be great if we could enter and send roominglists to hotels.

It has been good and happy to use Nitro

Easy to use and make changes. You can do almost everything, create a package, quote for groups, FIT or incentive groups. Also it is easy to make the booking and follow up. Overall it is a great program to handle huge amount of both sales and bookings.

It can still be improved with child quote, itinerary design. It could have been better with project follow up.

Quicker responses to clients and precision in costing. Easy and quick to make alterations of tours without risking of making costing mistakes

The overview it offers in terms of offers and bookings, keeping track of suppliers and cancelation deadlines

There is missing some features that cater more to the tailor made adhoc FIT tours in terms of presentation of offers and final itinerary

Excellent experience overall. Good customer service along with a system that has helped streamline how we operate the main part of our business.

Creating Itineraries is now faster and the actual Itineraries look a lot more professional now. Being able to send them as a link and a pdf is also a feature which is very useful.

Not being able to link with Sage and lack of some specific Report, which Nitro are working on to be fair!

It has all the features needed to create the itinerary and make a quote both per person or per group. We asked to get some amendments and they made them

It's very flexible and can meet various needs. You are in control of costs at every step of the itinerary creation

in case of commission to be paid to 3rd parties, the value should be included in the total of costs+mark-up, so to get immediately the real revenue

The overall experience has been positive, the software covers our need and has been fast been embraced by the people who are daily users

That it is very user-friendly and developed and managed by people who have a solid knowledge of both IT and of our industry

It took in some cases too much time with the customization of the software

Not a problem, just the translations to the Czech language is a little time consuming. With Nitro, our offers look very professional and working with the projects is very easy and helpful.

We finally have an overview of the projects and are not afraid that important information will be forgotten. All colleagues can create, view and check projects even from home.

We aren't yet in a position, where we really need to change anything in Nitro. We are getting familiar with the program yet.