Peek Pro Software


 

Peek Pro is a cloud-based solution for tour and activity operators of all sizes.

The software helps activity operators by providing their websites with an online booking management engine and centrally manages online, offline and third-party reservations.

The software also allows users to create customized reports, track website analytics, manage referral channels and more.

Peek Pro allows for walk-ins, up-selling or cross-selling products and add-ons. Seats and equipment are allocated automatically at the time of booking. The software also provides real-time syncing, which helps users manage overbooking and cancellations.

Peek Pro users receive automatic reminders and follow-up emails. Users can also use the review collection tool to capture details of tours.

 

Peek Pro - Schedule
 
  • Peek Pro - Schedule
    Schedule
  • Peek Pro - Booking details
    Booking details
  • Peek Pro - Guests booked
    Guests booked
Supported Operating System(s):
Web browser (OS agnostic)

405 Reviews of Peek Pro

 

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Software Advice Reviews (3)
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Showing 1-3 of 3

Vee from MindEscape
Specialty: Amusement Park
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Love peek-pro! 6 months customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love it!

Pros

I love everything about the peek pro system!
we originally signed up with zozi which we liked, and were part of the acquisition. Naturally, we were weary, but the team was more than helpful during the transition and after

Cons

i would love to have more native integration with external systems (Yelp, Tripadvisor)
anything else will be nitpicking

 
 

Annabelle from Miami Watersports
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

WORST online booking

Ease-of-use

Functionality

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Value for Money

Honestly, their team is incompetent and definitely won't make your business any of their worries. I have used Peek for a couple of years until I couldn't take it with their lack of professionalism and finally switch with FareHarbor as my online booking and couldn't be happier of this decision!

Pros

We were one of their first customers. They were good the first few months and on top of everything but after the first year it was the end of the world!

Cons

They barely reply to their email or return phone calls. Their customer service is HORRIBLE. They are not professional at all. Their chargeback department is the worst one ever. They have lost every single of my chargeback even thought I have ALWAYS provided them of: a copy of the credit cardholder driving license, signed waiver, completion invoice...and proof that the customer came to our facility and used our services. Customer support representative has no idea what they are doing andthey will be getting back to you once a month when they feel like it! Nobody in this company will take care of your business.

 
 

Scott from Adventura
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

The Worst Reservation Provider

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Avoid this company at all costs.

Pros

Not a single positive thing to say. That I no longer have to use it or depend on their customer support, I suppose that is a positive. The sudden acquisition of ZOZI was a terrible experience for account holders. The service provided by Peek was so bad, we finally had to just cancel the account and rebuild our entire reservation system in the middle of peak season.

Cons

The acquisition of Zozi by Peek was a disaster for Zozi account holders. The customer service was terrible from the very first go.
Role: I'm the administrator; I'm on the team that set up, implemented, or customized this product

 
 
 
Showing 1-20 of 402

Luke from Urban Rambles Limited

October 2017

October 2017

We highly recommend Peek to other companies

Ease-of-use

Functionality

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Value for Money

Ease-of-use
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Quality
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Value
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Pros

We've been using Peek Pro software now for the past 2 months. It's easy to use, intuitive, and has simplified the process from taking bookings through to the tour. The system allows us to see what's going on in the company. Peek's reporting system gives us an in depth overview of our finances. One of our favorite features is the Peek Pro app which allows our guides to quickly glance at their schedule and see the manifest of guests on their tours. We'd highly recommend the system to any one from start up tour companies to large organizations who want to streamline processes, productivity and take more bookings.

Source: Capterra
 

Michelle from Discovery Treks Day Tours

October 2017

October 2017

It's easy to get started on Peek!

Ease-of-use

Functionality

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Value for Money

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Pros

Peek's demo process showed me different ways I can use their system, like functionality with resources. I went through onboarding after the demos. I was able to grasp the concepts very easily and did most of the work myself. However, I understood that if I needed more help, the onboarding member would be there to help me out. It also really helped that the Peek team partially built my accounts using information from my website!

Source: Capterra
 

Ben from Masterminds Escape Room and Game Library

October 2017

October 2017

Peek helped streamline our booking process!

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Value for Money

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Pros

Peek has helped streamline our bookings process! We received and were able to manage our first booking over the weekend for a group outing of 20 people and everything went smoothly. The ability to create promo codes personalized for our customers is a great feature and look forward to having that option on mobile. Managing bookings on the fly from our phones and tablets for on the spot bookings makes helping customers fast and simple so no customer goes un-helped! Being a new business we are very excited to see all the business to come and how Peek will help us in the future!

Source: Capterra
 

Ashby from Charleston Fossil Adventures

October 2017

October 2017

I love Peek's waiver feature!

Ease-of-use

Functionality

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Customer Support

Value for Money

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Pros

After starting with Peek, I have been busy and enjoying every second! It's been an interesting time learning all the capabilities the system provides and I make a new discovery every day. The Waiver feature has helped me tremendously by saving paper and time: a family on one of my tours even beat me to the punch when I was going to hand them my paper waiver. They let me know they had already filled everything out online after they made their reservation. I only needed to have one person sign manually, terrific! The ability to continuously edit my email templates as well as all activity information is an added plus having everything live and up to date is great!

Source: Capterra
 

Joe from Jerome History Tours
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Peek is a great company. The software is awesome and easy to use. They have superb customer service!

Ease-of-use

Functionality

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Value for Money

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Value
Support

Multiple!!!

Pros

I like how easy to use the software is. The peek team has helped me every step of the way while implementing their software into my company. You can't go wrong using peek pro. Great people and great software! If you're thinking about how you're going to organize your new tour company, definitely get the peek software. It has helped me make many sales already!

Source: Capterra
 

Joseph from Breakout Brownwood

September 2017

September 2017

We are excited to see Peek in action!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Pros

We were using a different booking provider until Peek took over their service. At first we were hesitant and concerned about the transition, but the onboarding process was very smooth. The personal service that Peek provided my business helped alleviate any concerns that we had. As we continue to train in the product, we find that it matches our expectations as a service. We are looking forward to our opening season with Peek to see the online booking service they offer in action, and are excited to use the system when we go live.

Source: Capterra
 

Cole from FlyOCNJ Parasail
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Works well, when it works.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Pros

Peek was easy to use and packed with features. They are also constantly innovating and incorporating new features to help expand your business, simplify your booking flow, and ultimately increase your profits.

Cons

Too often with peek I experienced issues with reliability. Sometimes credit card processing wouldn't work, sometimes waivers wouldn't, sometimes the app wouldn't work, sometimes the web app wouldn't work, etc.... When it worked, it worked great! But reliability was an issue as recently as 2016.

Source: Capterra
 

Lee from Xscape Factor - Escape Rooms Fayetteville NC

September 2017

September 2017

I recommend Peek Pro to other businesses in our community.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Pros

Peek Pro allows us to do more with our business. Our business offers some activities that are done outside of the office or some that need to be tailored to the customer's needs such as team building exercises. Peek Pro makes it easy for us to tailor these activities and book them quickly. Our guest now have more options when it comes to their bookings and its very easy for them to navigate and book their appointments. The customer service has been great, and the setup team was very thorough and easy to work with. I would suggest any business in our community to use Peek Pro for their online booking software.

Cons

We do request an easier way for us to display our deals that are set on the "advanced pricing" section. Currently, we have to set it in the description box of our activities, but it would be great for a more automated feature.

Source: Capterra
 

Laurel from Asheville Salt Cave

September 2017

September 2017

Peek Pro continues to meet our business needs!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

Peek Pro has great customer service definitely the best of any software we've ever used! We love that we have one person who really knows our business and handles all our questions. They are super receptive to feedback, and also creative with meeting our needs even when resources are limited. Peek Pro has taken loads off our front desk with getting clients scheduled online and saved us so much time. Their front-end system is easy and intuitive for the client to use on desktop or mobile, and the back-end is easy for staff to navigate and understand quickly and easily. Peek Pro is incredibly customizable for our specific business needs while we continue to grow and expand as a business.

Source: Capterra
 

Mike from Stillwater Ghost Tour

August 2017

August 2017

Peek Pro is the best system I've used so far for my business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
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Pros

Peek Pro has a great setup for the mobile calendar. I have received all of my payments on time and without any issues. I have multiple locations with my business, and I wish that they had a way to view all locations with a single report. However, the reporting does help me when it comes to expenses and taxes. I also enjoy the taxes and fees being charged up front¿my customers have given zero complaints on that.

The system is easy for my customers to use and they are able to use it without confusion. Though I feel like I could have done without the additional cost for training, the customer service department is great. They are nice and easy to work with. Peek Pro is the best system I've used so far for my business.

Source: Capterra
 

Jessica from Escape Room Catalina

August 2017

August 2017

I'm enjoying my time using Peek!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Peek has been easy to use so far! I don't have any complaints using the system. If I do, I've always been able to contact Peek's Partner Support. Their features are useful and I like that we're notified when we get an online booking. Overall I have been enjoying my time using Peek.

Source: Capterra
 

Ricky from The Room Tampa

August 2017

August 2017

I look forward to building a working relationship with the people at Peek

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Product Quality

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Value for Money

Ease-of-use
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Pros

I'm very happy with Peek thus far! Everything from the customer service to their in-depth features are very helpful. As for the features, the report feature is the one that I use a lot and find very useful. With this feature I can determine when my activities are being scheduled, what the best grossing activity is, and when the activity is getting booked. Overall, I am very happy with using Peek¿from the initial calls to the final installation. I look forward to building a working relationship with the people at Peek.

Source: Capterra
 

Robert from Emerald Isle Surf Lessons

August 2017

August 2017

This is the first time I've used a system like Peek, and I have no complaints!

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Functionality

Product Quality

Customer Support

Value for Money

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Quality
Value for Money
Value
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Pros

It's been easy to use Peek! This is the first time that I have used a system like this and have no complaints. When I, or my employees have any questions I've been able to contact Peek through either their Partner Support or my current contacts to talk the issue through and resolve it. One of my favorite features are the notifications that my employees receive. When we have an online booking, our employees are able to get notification on when they will be needed. Overall I've been enjoying my time using Peek.

Source: Capterra
 

Jean from Whole Brew World

July 2017

July 2017

I love Peek's Split Payments feature

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Partner Support is very responsive and always there to any questions I might have. They are always there for me! The flexibility of Peek Pro is great. It took me a minute to learn a new system, but I love how easy it is to use! Split reservations is the one of cool features I¿ve used. Being able to split payments for a group activity makes it easy for each person to pay their portion!

Cons

I don't have any complaints or problems using Peek's software. If I do, I trust Peek's Partner Support Team to resolve them.

Source: Capterra
 

William H. from Way of Escape

July 2017

July 2017

Peek's customer service is great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Pros

Peek is easy to work with. They have great customer service, especially during the period when I was transitioning away from my old online booking partner.

Cons

I don't have any complaints using Peek's software. If I do, I can rely on Peek's amazing Partner Support Team to answer any questions I may have.

Source: Capterra
 

Ted from The Haunted Galena Tour Company

July 2017

July 2017

Peek works wonderfully!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Product Quality
Quality
Value for Money
Value
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Pros

Peek's system works wonderfully for us! It is so easy for us to manipulate and for our customers to book on the front end. We really like the capability to book out activities for bad weather and having all finances in one place.

Source: Capterra
 

Andrew from Raid the Room

July 2017

July 2017

Peek's multi-location feature is so convenient!

Ease-of-use

Functionality

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Pros

Now that we have four locations, we really enjoy using Peek's multi-location feature. I like that I can blackout certain times so I can guide different room locations across the day!

Source: Capterra
 

Rosa from Crater Lake Trolley

July 2017

July 2017

Peek is user-friendly on all ends!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Peek makes reservations simple and straightforward for us and our customers. We love that Peek does most of the work.

Source: Capterra
 

Ward from Northwest Classic Daysailing

July 2017

July 2017

Peek saves me lots of time!

Ease-of-use

Functionality

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Customer Support

Value for Money

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Pros

I really appreciate Peek's 24/7 Partner Support. They are always on point and respond right away. The mobile app is really simple and easy-to-use. It saves me time that i would have to spend on my desktop!

Source: Capterra
 

Noah from Boise Brews Cruise

July 2017

July 2017

Peek's mobile app saves me time!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

The mobile app is super convenient and helpful because it allows me to run my business from anywhere. I've been doing a lot of traveling and the mobile app has saved me a bunch of time. Overall, the look is great and having the ability to adjust questions or make any changes I want is really easy. I love the waiver system, it has certainly provided me a lot of peace of mind.

Source: Capterra