Peek Pro

RATING:

4.7

(774)

About Peek Pro

Peek Pro is a revolutionary operating software designed for tour and activity operators looking to boost revenue and streamline operations. This platform offers a world class online booking experience, dynamic pricing and a comprehensive Point of Sale(POS) system. Automate hundreds of routine tasks with a robust mobile app, which supports real-time data management, check-ins, digital waivers, and detailed reporting. Boost customer satisfaction with smooth interactions throughout their journey, streamlined by features like automated text reminders, self-rescheduling options, and contactless QR code entry. Trusted by thousands of operators, Peek Pro has shown to increase business revenues by an average of 30%. Backed by an award-winning customer support team ready to ass...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Peek Pro Pricing

Free trial: 

Available

Free version: 

Available

Schedule
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Peek Pro Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Peek Pro

1 - 5 of 772 Reviews

Jeffrey

Leisure, Travel & Tourism, 2 - 10 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed November 2020

Sleek customization + ease of use

User Profile

Sinto

Verified reviewer

Hospitality, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2023

A wonderful Tour operator software

Peek is simple to use. They provide excellent customer support, which was very helpful when I was switching from my previous online booking provider.

PROS

I'm from India , and we searched for a tour operator software that would accommodate our trips and allow for quick and simple payment. As you are aware, it can be challenging to create a dependable system for our clients in our area. It was difficult for us here. No customers are expressing a desire to go, particularly to  Wayanad.  We chose Peek Pro because it is dependable, allows us to change the details of our tours in real time, pays us once the tours are completed, is actively developing new features that we can use in our company, and—most importantly—is run by people.. Having a decent tool to advertise our firm is a relief as we are now moving toward having a greater ROI.

CONS

Taxes are already included in the cost of our trips and rentals. But only put their fees in the "Taxes and Fees" section after that. I'm just being nitpicky when I say that I believe the checkout should be improved. The complexity of some of the screens varies, although not significantly.

Reason for choosing Peek Pro

Both my partner and I can easily utilise Peek's back end technology, and clients can easily use it on the front end. Peek is very simple to set up and offers excellent customer service. In general, we adore Peek since it's straightforward to use, has a beautiful interface, is simple to set up and configure, and has excellent customer service. Our questions are always promptly answered, frequently the same day.

Reasons for switching to Peek Pro

Our previous software was cumbersome and difficult to use. The best part of Peek Pro, in my opinion, is that you can choose to either pay for the software yourself or incorporate a little cost with each booking you receive. Let's also talk about how fantastic their customer service staff was. When I ever had a problem, they responded to me within an hour, and frequently, thanks to their online chat assistance, they did it in just a few minutes.

Melinda

Recreational Facilities and Services, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2023

My Business is sooo much better because of Peek Pro!

My overall experience has been amazing and super positive. [sensitive content hidden] helped me sign up and on board with Peek Pro. They were professional, detailed, organized and efficient. The times that I had video calls with them were super helpful and informative! I recommend them for their amazing customer service.

PROS

Sooooo... I really really really needed Peek Pro. I found out about this software about 3 weeks ago and I am in my 3rd summer season of renting paddle boards and kayaks at my local lake. I was having to manually double book customers with my website. It took forever and I often forgot a booking or two during the busy weeks. Opps! That will never happen again with Peek. I am booking more rental than ever and now people are finding where I launch from without having to call me confused!

CONS

There are a few things that I would change because my business is not a traditional one. I run and operate my own business so having set hours is a challenge for me. I wish that I could make changes to my schedule weekly without having to make a whole new season. I would like to be able to add a rental during my non-open times if I want since it is my schedule. I would like to change my equipment available much easier than many clicks. This is me just being detailed! Make some updates, but seriously, my life has changed for the better because of this program. I recommend it for anyone in my field.

Reason for choosing Peek Pro

You all found me. The differences were not big enough to make me want to reach out the the other company. Also, Peek Pro's widgets look way more professional in my opinion.

Reasons for switching to Peek Pro

Peek Pro can double and triple book based on my equipment available and Square's booking system is not that intelligent. :(

Teresa

Leisure, Travel & Tourism, 1 employee

Used monthly for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed April 2024

Decent unless you have a problem

My experience has been touch and go. Mine is not a standard group tour operator and they worked with me to get my booking platform set up as close to my needs as possible but if/when problems arise, it’s very difficult to get live assistance. My caution would be if something occurs that’s their error, you will still pay and you have no recourse because they just take the money out of the next booking. Parts of their site are over complicated and some “small” things aren’t possible to do. It’s been a mixed bag experience

PROS

Allowed some customization or workarounds. Helped set up.

CONS

The Knowledge Base sucks There’s no direct contact with customer service and even when you do, they won’t do a lot of things They forced integration with Stripe rather than their own I started with which changes the refund policy

Reason for choosing Peek Pro

Initial cost and ability to customize to my needs, not change my business model to meet theirs

Dennis

Leisure, Travel & Tourism, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed March 2024

Overall Good Product

PROS

Ease of product setup. Overall functionality of the software.

CONS

Multiple excursions booked across multiple days with only show up on the calendar on the very first day of the booking. It would not show up for the rest of the days which often led to overbooking.

Reasons for switching to Peek Pro

The overall software just seemed not as advanced and the user interface was not as user friendly

Vendor Response

Hi Dennis! Happy to hear you got great results on your first day using our features, our product feed widget is great for that! We can't wait to hear more.

Replied April 2024