About Peek Pro

Peek Pro is a cloud-based solution for tour and activity operators of all sizes.

The software helps activity operators by providing their websites with an online booking management engine and centrally manages online, offline and third-party reservations.

The software also allows users to create customized reports, track website analytics, manage referral channels and more.

Peek Pro allows for walk-ins, up-selling or cross-selling products and add-ons. Seats and equipment are allocated automatically at the time of booking. The software also provides real-time syncing, which helps users manage overbooking and cancellations.

Peek Pro users receive automatic reminders and follow-up emails. Users can also use the review collection tool to ...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

620 Reviews of Peek Pro

Average User Ratings

Overall

4.76 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(534)

534

4 stars

(54)

54

3 stars

(13)

13

2 stars

(7)

7

1 stars

(12)

12

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 620 results

June 2019

Hallie from Marietta Adventure Company

Verified Reviewer

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Great fit for our small rental & shuttle operation. Huge time-saver, very happy.

As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen. I put a lot of time into the initial set-up, but that was expected. It's very easy to use. I haven't had to call for support, but I would expect them to be very helpful if needed. Also, there is ultimately not much cost to do this. Peek charges a percentage on each booking (currently 6% i think), which most operators, including ourselves, add as a booking fee to the customer (which is pretty typical nowadays, so I don't have an issue with it). There was no additional set-up fee. I'm very happy. I was worried about how to integrate into Quickbooks on the accounting-side, but I've figured out some methods to enter the Peek sales that aren't very complicated.

Pros

Peek Pro has allowed us to easily add our reservations to our website, allowing customers to see what's available and book online. We can edit the schedule as needed, and the best part is the reduced call volume in our otherwise busy retail shop. Rentals and shuttles are a small part of our business, so we needed to streamline the amount of time it takes to manage it. Peek has helped tremendously! There is a lot of capability to the system, and you may have to find a few work-arounds to best suit your business, but all-in-all, I've been really impressed with the capabilities. The software helps us avoid over-booking, and it also automatically sends customized emails to remind people when and where they need to be. So helpful! The support team for set-up were very thorough and helpful as well. Once you get the hang of it, you should be able to do most everything yourself, but the support team will help get everything set-up initially, which is really nice. They have options of how to set up different types of operations, so it's good to have someone to work with.

Cons

No major complaints yet. Make sure you check through the email settings before you start using it, we had a few default emails that were still auto-sending that we should have customized sooner than we did, and I overlooked that they were sending out. There are a few small things I'd like to see updated eventually, like being able to customize and/or remove payment types (remove cash, for example), and also I'd like some more complex options for programming discount codes.

Response from Peek Travel

Replied July 2019

Hi Hallie! Thanks so much for writing this detailed review. It's been an absolute pleasure working with you, and we're so glad we've been able to streamline your business and save you time !

August 2019

Kevin from Schmidt Show Tiki Tours

Company Size: 1 employee

Industry: Leisure, Travel & Tourism

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2019

Exactly what I was looking for in a booking system for a tour company.

Sales team was extremely helpful and honest, giving me an excellent overview of the capabilities of the software. They let me play with the software BEFORE the demo so I had time to figure things out and ask specific questions. Any time I had followup questions the onboarding/training support was lightning fast.

Pros

Easy to understand. Overall configurability. Excellent mobile app. Built in waivers. Built in reports. The ability to do point of sale. Full control of cancellations, refunds, emails, etc. Advanced pricing and availability rules. Potential to integrate with other marketing software. Ability to do manual bookings. The list goes on and on...

Cons

Sometimes things can be difficult to find. The placement of important/frequently used buttons needs to be re-thought out a bit. Sometimes when you delete things there are still references to it in other places, which then requires a bit of extra cleanup. It also would be helpful to have a small info button next to certain things that helps explain/teach the user.

Reasons for Choosing Peek Pro

The right mix of functionality and simplicity to be able to quickly and easily support myself. They also waived certain fees due to my level of software experience, they knew they were not going to have to hold my hand.

Response from Peek Travel

Replied September 2019

Hi Kevin! Thanks for the detailed review. Great to hear you're enjoying the long list of features and it's been easy to understand. Your suggestions are much appreciated as we are constantly working to improve. Keep reaching out to us as questions come up! We're here to help :)

August 2020

Jennifer from Lake Tahoe Yoga LTD

Verified Reviewer

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2020

Makes Booking Easy for Clients

So far it has been quite a bit of work, but my clients say it's much easier than my previous set-up.

Pros

I switched to Peek Pro because they do not charge a monthly fee. I was tired of paying for services that were not creating conversions. They charge a percentage upon each sale which is little more than I already pay for PayPal or credit card fees. The team at Peek has been very helpful in guiding me as I set up the widgets and helping me when I struggle with the back-end. Generally, it does everything I need it to do, with some minor adjustments and work arounds.

Cons

The reports aspect lacks manipulation. I wish that I could choose how to view bookings based upon guides, dates, and classes all at once. They do not offer a subscription option so I have had to manually enter codes for all of my unlimited and package users. It is not the best for what I do, but I hope the developers can clean it up so it better serves my needs and keeps booking easy for my clients.

Reasons for Choosing Peek Pro

I only pay them if I get paid.

June 2020

Jennifer from Epic 4X4 Adventures

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

June 2020

AVOID AVOID AVOID AVOID AVOID AVOID - Especially if you want to get your money.

I was actually beginning to fully understand the Peek software and finding more useful functionality but the accounting side of the house is a disaster. Payouts take forever. For a tour booked June 7 I still do not have the funds today, June 15. I had a recapture on a security deposit May 8 but as of today still do not have the funds. Nearly $1200 in damage to a rental vehicle I paid to repair but waiting 6 weeks for customer funds. If you issue a refund to a customer even before you get the money, they give you the money then put your account in arrears and stop paying out any reservations even when they have far more money than the arrears balance. Customer chargebacks are in a vacuum. The dispute department ignores all of your emails and does not reply to your response to the chargeback so you even know if they are advocating for you. This has been a terrible experience. If you want to get paid for your reservations or damage deposits timely, I recommend avoiding Peek at all cost.

Pros

Some of the features are useful. Steep learning curve if you are new to this type of software but I do think the list of features is robust.

Cons

Calendar is impossible to look at if you have several products. Does not have all the functionality I need. What I really disliked most about this company is the accounting department. Accounting is the weak link with Peek. Most of the customer service representatives are very nice and try to be helpful but accounting hides behind customer service representatives that are there for technical support and other concerns. You have to call and call for answers. They do not get back to you, no system for escalating issues. Requests to speak to managers are ignored. Unless you call and call there is no movement on your concerns and some customer support representatives are downright rude.

Reasons for Choosing Peek Pro

Peek was recommended to me by my web developer. They did a great job on my website and let me know Peek is fully integrated with them. Because they did such a great job, I gave Peek credibility they did not earn and didn't even shop it.

June 2020

Angela from Hike Bike Kayak Asheville

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Very Excited to be using Peek for my new company

Excellent so far

Pros

This software does everything and it is easy to use. Easy to set up and excellent customer service

Cons

There is nothing that I have discovered yet

Reasons for Choosing Peek Pro

Peek was the first company to answer my request for a demo and then once I had the demo I was hooked. I have used Xola in the past and I feel that Peek is superior.