--- title: "Peek Pro Software Reviews, Demo & Pricing - 2026" description: "Review of Peek Pro Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/tour-operator/peek-pro-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Reservations Software](https://www.softwareadvice.com/hotel-management/reservation-comparison/) / Peek Pro Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/scheduling/peek-pro-profile/reviews/)[Alternatives](https://www.softwareadvice.com/scheduling/peek-pro-profile/alternatives/) # Peek Pro Review Custom quote 1 plan Wondering if Peek Pro is right for your organization? Our Reservations Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Peek Pro 4.7 [(796)](https://www.softwareadvice.com/scheduling/peek-pro-profile/reviews/) Pricing Pricing available upon request ### About Peek Pro Peek Pro is an operating system designed for experiences, rentals, and attractions. It offers a comprehensive online booking solution for tour operators, rental businesses, and other industries. The platform provides real-time availability updates, a mobile-friendly interface, and customizable booking options to create a streamlined experience for customers. Integrated payment processing simplifies transactions. Peek Pro also automates various business processes, from resource assignments and digital waivers to guest management, saving operators time. The tool can be integrated with leading platforms, allowing businesses to reach a broader customer base and deliver more bookings. With its capabilities and user-friendly design, Peek Pro is a solution for operators looking to streamline operations and provide exceptional customer experiences. Wondering if Peek Pro is right for your organization? Our Reservations Software selection experts can help you in 15 minutes or less. ## Peek Pro User Interface ## Popular Peek Pro Alternatives Main Product Peek Pro 4.7 [(796)](https://www.softwareadvice.com/scheduling/peek-pro-profile/reviews/) Ratings Breakdown - 4.60Ease of use - 4.55Value for money - 4.69Customer support - 4.47Functionality Pricing Available upon request Get Price Alternative Product [Eventbrite](https://www.softwareadvice.com/ticketing/eventbrite-profile/) 4.6 [(5815)](https://www.softwareadvice.com/ticketing/eventbrite-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.47Value for money - 4.32Customer support - 4.51Functionality Pricing Available upon request Get Price Alternative Product [Booqable](https://www.softwareadvice.com/retail/booqable-profile/) 4.8 [(1187)](https://www.softwareadvice.com/retail/booqable-profile/reviews/) Ratings Breakdown - 4.76Ease of use - 4.73Value for money - 4.82Customer support - 4.57Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Hostaway](https://www.softwareadvice.com/hotel-management/hostaway-profile/) 4.8 [(1609)](https://www.softwareadvice.com/hotel-management/hostaway-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.56Value for money - 4.72Customer support - 4.65Functionality Pricing Available upon request Get Price Alternative Product [Lodgify](https://www.softwareadvice.com/hotel-management/lodgify-profile/) 4.5 [(1311)](https://www.softwareadvice.com/hotel-management/lodgify-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.34Value for money - 4.56Customer support - 4.37Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [Hotelizer](https://www.softwareadvice.com/hotel-management/hotelizer-pms-profile/) 4.9 [(91)](https://www.softwareadvice.com/hotel-management/hotelizer-pms-profile/reviews/) Ratings Breakdown - 4.86Ease of use - 4.87Value for money - 4.86Customer support - 4.75Functionality Pricing Available upon request Get Price ## Peek Pro Pros and Cons We analyzed 796 verified reviews for Peek Pro to find out what actual users really think. Select to learn more Intuitive And Customizable Interface Peek Pro is recognized for its user-friendly design and straightforward navigation. Both managers and customers find the system easy to learn and operate, with clear menus and flexible customization options. The platform allows businesses to tailor features to their needs, making daily operations more efficient and organized. Responsive And Helpful Support Team Peek Pro's customer support is frequently praised for being responsive, knowledgeable, and available during onboarding and troubleshooting. Users value having real people to assist with setup, answer questions, and resolve issues. The support team is noted for its willingness to listen to feedback and provide timely solutions, contributing to a positive overall experience. Streamlined Online Booking Process Peek Pro simplifies booking for both businesses and customers by automating reservations, integrating with websites, and supporting payment processing. Users appreciate features like calendar management, notifications, and easy online scheduling, which reduce manual work and increase booking volume. The platform also offers reporting, resource management, and mobile access for on-the-go adjustments. Confusing And High Fee Structure Peek Pro's pricing is often criticized for high booking and processing fees, unexpected charges, and unclear fee breakdowns. Users mention challenges with advanced pricing options, refund processes, and add-on costs that are not always disclosed upfront. These issues can lead to customer dissatisfaction and increased operational expenses. Limited Live Phone Assistance Users report difficulty reaching Peek Pro's support team by phone, with long hold times, unreturned calls, and reliance on ticketing systems that can delay issue resolution. Many find the lack of reliable live support frustrating, especially when urgent problems arise, and mention inconsistent communication from support agents. ## Peek Pro Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Peek Pro Features - Popular features found in Reservations Booking Management Calendar Management CRM Customer Support Group Reservations Inventory Management Mobile Access Promotions Management Rate Management Reporting/Analytics - More features of Peek Pro Access Controls/Permissions Activities Booking Activity Dashboard Alerts/Notifications API Appointment Management Automated Scheduling Availability Indicator Availability Management Billing & Invoicing Booking Notes Calendar Sync Central Reservation System Channel Management Client Database Client Management Client Portal Communication Management Confirmations/Reminders Credit Card Processing Customer Database Customer History Customizable Fields Customizable Reports Customizable Templates Data Import/Export Discount Management Dynamic Pricing Electronic Payments Email Marketing Employee Management Event Scheduling GDS/OTA Integration Group Scheduling Invoice Management Multi-Currency Multi-Location Online Booking Online Payments Online Registration Package Creation Payment Processing Pricing Management Quotes/Estimates Ratings/Reviews Real-Time Data Real-Time Updates Reminders Reporting & Statistics Reservations Management Resource Management Scheduling SMS Messaging Social Media Integration Third Party Booking Third-Party Integrations Vendor Management Waiver Management Website Integration Website Management ## Peek Pro Integrations Google Calendar Integration rated undefined from -1 review Constant Contact Integration rated undefined from -1 review Dropbox Integration rated undefined from -1 review Wix Integration rated undefined from -1 review Google Ads Integration rated undefined from -1 review PayPal Integration rated undefined from -1 review See all 24 integrations ## Peek Pro User Reviews ## Peek Pro customer ratings - Overall rating: 4.7/5 - Total reviews: 796 ### Rating distribution - 5 stars: 654 reviews (82%) - 4 stars: 89 reviews (11%) - 3 stars: 15 reviews (2%) - 2 stars: 12 reviews (2%) - 1 star: 26 reviews (3%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.6/5 - Customer support: 4.7/5 - Functionality: 4.5/5 --- ### A wonderful Tour operator software - Overall rating: 5/5 - Reviewer: Sinto J. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Peek is simple to use. They provide excellent customer support, which was very helpful when I was switching from my previous online booking provider. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I'm from India , and we searched for a tour operator software that would accommodate our trips and allow for quick and simple payment. As you are aware, it can be challenging to create a dependable system for our clients in our area. It was difficult for us here. No customers are expressing a desire to go, particularly to Wayanad. We chose Peek Pro because it is dependable, allows us to change the details of our tours in real time, pays us once the tours are completed, is actively developing new features that we can use in our company, and—most importantly—is run by people.. Having a decent tool to advertise our firm is a relief as we are now moving toward having a greater ROI. #### Cons Taxes are already included in the cost of our trips and rentals. But only put their fees in the "Taxes and Fees" section after that. I'm just being nitpicky when I say that I believe the checkout should be improved. The complexity of some of the screens varies, although not significantly. #### Reasons for choosing Peek Pro Both my partner and I can easily utilise Peek's back end technology, and clients can easily use it on the front end. Peek is very simple to set up and offers excellent customer service. In general, we adore Peek since it's straightforward to use, has a beautiful interface, is simple to set up and configure, and has excellent customer service. Our questions are always promptly answered, frequently the same day. #### Reasons for switching to Peek Pro Our previous software was cumbersome and difficult to use. The best part of Peek Pro, in my opinion, is that you can choose to either pay for the software yourself or incorporate a little cost with each booking you receive. Let's also talk about how fantastic their customer service staff was. When I ever had a problem, they responded to me within an hour, and frequently, thanks to their online chat assistance, they did it in just a few minutes. --- ### Very Good platform - Overall rating: 4/5 - Reviewer: Aitor D. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For a while Peek pro was very good for our company but as we expanded into new products, packages etc, we found another platform that fits better our company #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The booking system and inventory options. #### Cons High fees for the clients and missing a waiting list option and they way to build packages is not very user friendly #### Reasons for choosing Peek Pro Unfamiliar with wetravel at first, I used Peek before. --- ### Best Customer Service EVER - Overall rating: 5/5 - Reviewer: Alesha S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #1 booking software program. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software was a complete godsend when it came into my life while I was doing marketing. We provided wine tours to individuals and typically downloaded their information to put into our emailing system. The old software we used to use was clunky and complicated. Peek pro was fantastic, the thing I liked most about them is that you had the ability to either pay for the software yourself, or include just a small fee with every booking you received. Also, let's talk about how absolutely AMAZING their customer service team was. If I ever had any sort of problems they got back to me within an hour, and often times with their online chat support they were back to me within minutes. I would highly recommend this software to anyone. #### Cons Honestly, I can't say one thing that I didn't like about this software, it is perfect for large and small business, and even has an eCommerce area where you can sell merchandise. --- ### It has worked for us - Overall rating: 4/5 - Reviewer: Eugene S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Support does disappear during holidays. We do not need some one manning the ticket desk all day because everyone shows up with their smart phone. It keeps track of our 10 paddleboards so we do not have two groups of ten paddlers showing up at the same time for the 10am paddle trip (which may help). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As long as folks know they can purchase tickets before 3 AM, I will not have to answer the phone to sell tickets (which is fine). When someone calls the support line, there is a real person who answers the call and does not sound like a robot, which shocked me. #### Cons Changing the tour schedule also does not blow the whole system up. Booking fees are outrageous and the customers keep sending me emails telling me how much they hate paying those fees. When a customer tries to add something extra to their order (like a sandwich) the entire checkout page goes blank and stays that way for 14 seconds (like a "wheel of death") and we lose sales. It is also super frustrating to have to do math every single time a customer wants a refund because the total amount charged to the credit card is displayed in the dashboard rather than the net amount that the vendor gets after the vendor's cut. --- ### Outstanding software for rentals! - Overall rating: 5/5 - Reviewer: Dan S. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered Spectacular! Once set up, it's almost too simple to use! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The sleek design looks spectacular on our site and is very easy for the customer to use. #### Cons It's a little tricky to set up mostly because there's an endless amount of features and options. #### Reasons for switching to Peek Pro We switched because we wanted something a bit more powerful and easier to use for the customer. #### Vendor response Thank you for writing this review, Dan! So happy to hear that you've had an outstanding experience with the software. You're right; it can certainly seem like there's an endless amount of features at your disposal, so don't hesitate to reach out if you need any support! Replied September 2019 --- ### Poor customer service - Overall rating: 2/5 - Reviewer: Nicolás F. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Its a good product. It does what most Reservation System do. Nothing rewally out of the ordinary. #### Cons Customer service.Cancelled my account because of the poor communication of their agents. Once I asked to cancel my account, they didnt even ask why, not even hesitated. #### Reasons for choosing Peek Pro It seemed better at the time. Now I see its not. --- ### False Promises at Sales and ZERO Customer Service - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Terrible, see the cons I already described. DO NOT USE PEEK, YOUR BUSINESS WILL SUFFER AND YOUR TIME WILL BE WASTED! We have grown out of WIX bookings but seriously look at that for a very feature rich low cost solution! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The interface, feature list and functionality for the customer seems to be great. #### Cons Setup help is limited, support and setup knowledge of their own product almost doesn't exist. They claim to have 7 day per week support over 4 time zones which is a complete lie. You can not contact people on support chat, phone or any other way than ticketing which takes 48 hours to resolve at a minimum. If you run into a business stopping issue, you will be completely screwed and it is obvious no one there cares or has a plan to fix this! You will be sold features that do not work or can not be implemented without complex work arounds if at all. I question if they are even still in business with how challenging it is to get in contact with them which was not the case when we first signed up. #### Reasons for choosing Peek Pro Cost and functionality that was promised and not delivered upon implementation. #### Reasons for switching to Peek Pro Better functionality and features promised which have not been delivered. --- ### Horrible Experience – Peek Pro Cost Me My Client, Money, and Reputation - Overall rating: 1/5 - Reviewer: Levawn W. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered I run Jewel Vacations, a Destination Management Company based in Jamaica, and I’m warning other business owners to STAY AWAY from Peek Pro. This has been one of the worst business decisions I’ve ever made. From the moment we integrated Peek, it’s been a complete disaster. --- 🚫 What Went Wrong: Website Crashes for Months Their system caused my website to crash repeatedly, with no help to fix it. This caused major customer loss, and I’m still dealing with the consequences. Wrong Prices Shown to Clients Peek’s system automatically changed pricing on tours without my input. A high-value booking had to be canceled due to this, costing me money and credibility. Booking ID B-ZY3N4K8 Still Not Refunded Their mistake caused me to cancel this booking, and now their system won’t even allow me to process the refund. I’ve lost the client permanently and still haven’t received any help. No Response to Emails or Support Tickets I emailed them days ago. No reply. Their chat doesn’t work, and you can’t even get someone on the phone. For a business platform, this is unacceptable. No Help to Remove Them or Restore My Website I’ve requested they take their integration off my site and help restore it. Silence. --- ⚠️ Final Word: Peek Pro has cost my company clients, money, and reputation. There has been zero accountability or support. If you're a business owner, think very carefully before trusting them. This platform can do real damage, and you will be on your own when it breaks. I'm taking this review public across platforms to protect other businesses from suffering the same fate. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Absolutely nothing. This is one of the worst company I've done business with. They dont even respond to your emails even when its emergency. #### Cons Everything is wrong and unprofessional about peek and absolutely no help but a ai chat and call agent that cant help in no way. --- ### Highly recommend! - Overall rating: 5/5 - Reviewer: Nicholas T. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Their whole process is simple and streamlined. Everything from scheduling the initial contact, the demo meeting, and finalizing our product. They understood exactly what we were looking for and provided it fast and flawlessly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The employees were very knowledgeable, helpful, and made it easy to understand the software with their instruction. #### Cons Nothing, everything was perfect. We had a great experience. The service was fast, easy to understand and schedule. --- ### Peek Pro Review - Overall rating: 1/5 - Reviewer: Rachelle B. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Great in the beginning, awful now. Wouldn’t recommend to my biggest competitors at this point #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros When I first started with this company 10 years ago the customer service was amazing, in the last 3 years it has gone completely down hill. #### Cons Dispute team is a JOKE! They are zero help and don’t answer your questions, that’s if you can get them to email you back in the first place. They will shut your bookings down and not say anything to you if you don’t do all their merchant changes, even if you don’t agree with them. Don’t even get me started on the delay of them depositing funds into your account if they’re not withholding them for some unknown reason like not providing information thY doesn’t change every year. --- Showing 1 - 10 of 796 Reviews [See All Reviews](https://www.softwareadvice.com/scheduling/peek-pro-profile/reviews/) ## Peek Pro Popular Comparisons [Eventbrite vs Peek Pro](https://www.softwareadvice.com/ticketing/eventbrite-profile/vs/peek-pro/)[Booqable vs Peek Pro](https://www.softwareadvice.com/retail/booqable-profile/vs/peek-pro/)[Hostaway vs Peek Pro](https://www.softwareadvice.com/hotel-management/hostaway-profile/vs/peek-pro/)[Lodgify vs Peek Pro](https://www.softwareadvice.com/hotel-management/lodgify-profile/vs/peek-pro/)[Bókun vs Peek Pro](https://www.softwareadvice.com/hotel-management/bokun-profile/vs/peek-pro/)[Cloudbeds vs Peek Pro](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/vs/peek-pro/)[FareHarbor vs Peek Pro](https://www.softwareadvice.com/ticketing/fareharbor-profile/vs/peek-pro/)[Wix vs Peek Pro](https://www.softwareadvice.com/scheduling/peek-pro-profile/vs/wix/) [Compare All Alternatives](https://www.softwareadvice.com/scheduling/peek-pro-profile/alternatives/) ## Other Top Recommended Reservations Software [Cloudbeds](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/) **4.3** (346) Recently recommended **11** times [WebRezPro](https://www.softwareadvice.com/hotel-management/webrezpro-profile/) **4.6** (218) Recently recommended **10** times [roommaster](https://www.softwareadvice.com/hotel-management/roommaster-profile/) **4.3** (130) Recently recommended **10** times [rezStream](https://www.softwareadvice.com/vacation-rental/rezstream-profile/) **4.7** (118) Recently recommended **9** times Stuck Between Options? Our experts can help you compare Peek Pro with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice