Peek is simple to use. They provide excellent customer support, which was very helpful when I was switching from my previous online booking provider.

I'm from India , and we searched for a tour operator software that would accommodate our trips and allow for quick and simple payment. As you are aware, it can be challenging to create a dependable system for our clients in our area. It was difficult for us here. No customers are expressing a desire to go, particularly to  Wayanad.  We chose Peek Pro because it is dependable, allows us to change the details of our tours in real time, pays us once the tours are completed, is actively developing new features that we can use in our company, and—most importantly—is run by people.. Having a decent tool to advertise our firm is a relief as we are now moving toward having a greater ROI.

Taxes are already included in the cost of our trips and rentals. But only put their fees in the "Taxes and Fees" section after that. I'm just being nitpicky when I say that I believe the checkout should be improved. The complexity of some of the screens varies, although not significantly.

Overall, I'm very satisfied with the functionality of peek pro. Before, I had to manually create new bookings and import all viator bookings myself. Now, customers can make their own reservations without back and forth over the phone or email, and viator bookings are automatically blocked out when my calendar is full for each activity. I do like that bookings that I manually create do not have the booking fee and only the payment processor fee which is cheaper than Square who I was previously using. Peek Pro has been the only software that I've been able to find that can support my business' booking needs which offers tours and uber-like transportation services.

Customer service is great for solving issues and answering questions during the initial consultations and onboarding process. They really helped me find workarounds from my complex activity types. The embedded widgets look great and clean on the website, makes it so much easier for my customers to automatically book themselves a tour. I love that it connects with Viator so I don't have to manually block out my availability on multiple platforms. Payouts are also relatively fast which is important to keep my business running.

The software is a little dated looking and is confusing to figure out where certain settings are located. The calendar view is a little clunky. Scheduling activities in the calendar is slightly weird, I feel like you should be able to add scheduling information within the activity settings, but you have to create the actual availability in a separate area. Customer support was incredibly responsive during the first few onboarding weeks, but has been much slower after getting set up. Also, I wish there were options for annual billing rather than the 6% booking free on top of the payment processor fee for automatic reservations.

I had been a client for about 5 years. In September 2021, a random representative started to text me on my personal cellphone saying I needed to speak to one of their account execs for an account review. I asked to please email these details and to not contact me on my personal line. They said they couldn't e-mail and that I must speak on the phone. They continued to text until I blocked them. I made a formal complaint as they didn't respect my boundaries and continued to call and text me at odd hours. Turned out they needed to speak because they were switching to a new version and my former price plan (less than 3%) was no longer valid. I said I'd be finding a different provider based on the odd way they went about informing me of these changes and refused to e-mail as requested. I wasn't interested in paying more, frankly the software overpromised & underdelivered. They offered me a 3% processing fee model in a bid to keep me as a client. I agreed to the offer. They had me sign a contract for 3% and promised I'd be upgraded to premium support as was one of my complaints (poor customer service, having to DIY fixes, lack of functions/excessive workarounds, etc). I later discovered Peek was taking an extra 3% from payouts not disclosed in the contract. I complained. A higher up rep acknowledged what the account exec had done, but wasn’t going to honor the contract. Then when I asked to honor, they decided to terminate my agreement instead of honoring the contact.

Anything good I could say about this software is offset by the fact the business is poorly organized. If they could honor agreements, improve communication, improve turnaround time to repair glitches, and actually have a robust system with a stable service team- it could merit a 6% ticketing fee model as it has a lot of potential, just a poorly organized company with questionable ethics.

I was promised a 3% pricing model, provided a contract then discovered charges later that were not disclosed in the contract they had me sign. When I complained and asked for this contract to be honored, they decided to terminate my account instead. So essentially- the biggest con is their customer service. The software itself is not too bad, no software is going to be perfect. However, the customer service practices and frequent turnover in staff even pre-2020 (i.e. inexperienced support team as they are constantly staffed by newcomers) make it irreconcilable. Lots of glitches anytime udates to software were made and slow response times for fixes, a lot of staff were unfamiliar with software so my account has a lot of unnecessary work-arounds (like for dynamic pricing)

This has been a positive experience. We are very pleased with the software and services offered.

It is excellent because we have outstanding support from [sensitive content hidden] to guide us and help us understand the software.

So far, we have not had any negative experiences with using the software.