All Peek Pro Reviews

1-25 of 768 Reviews

Sort by

Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.

Jeffrey

2 - 10 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed November 2020

Sleek customization + ease of use

User Profile

Sinto

Verified reviewer

Hospitality, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2023

A wonderful Tour operator software

Peek is simple to use. They provide excellent customer support, which was very helpful when I was switching from my previous online booking provider.

PROS

I'm from India , and we searched for a tour operator software that would accommodate our trips and allow for quick and simple payment. As you are aware, it can be challenging to create a dependable system for our clients in our area. It was difficult for us here. No customers are expressing a desire to go, particularly to  Wayanad.  We chose Peek Pro because it is dependable, allows us to change the details of our tours in real time, pays us once the tours are completed, is actively developing new features that we can use in our company, and—most importantly—is run by people.. Having a decent tool to advertise our firm is a relief as we are now moving toward having a greater ROI.

CONS

Taxes are already included in the cost of our trips and rentals. But only put their fees in the "Taxes and Fees" section after that. I'm just being nitpicky when I say that I believe the checkout should be improved. The complexity of some of the screens varies, although not significantly.

Reason for choosing Peek Pro

Both my partner and I can easily utilise Peek's back end technology, and clients can easily use it on the front end. Peek is very simple to set up and offers excellent customer service. In general, we adore Peek since it's straightforward to use, has a beautiful interface, is simple to set up and configure, and has excellent customer service. Our questions are always promptly answered, frequently the same day.

Reasons for switching to Peek Pro

Our previous software was cumbersome and difficult to use. The best part of Peek Pro, in my opinion, is that you can choose to either pay for the software yourself or incorporate a little cost with each booking you receive. Let's also talk about how fantastic their customer service staff was. When I ever had a problem, they responded to me within an hour, and frequently, thanks to their online chat assistance, they did it in just a few minutes.

Casey

Leisure, Travel & Tourism, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Peek Pro for a Treck and Hikeing company

PROS

It was incredibly easy to use program with an awesome onboarding team. we where up and running in 2 weeks!! This software saves takes the headache out of scheduling. From a built in texting, emailing, and payment processing.

CONS

As with any software that is mostly pre packaged the amount of customization can feel limiting, but in the end was way more robust than I first expected.

Reason for choosing Peek Pro

the services provided like the texting service, as well as the design elements made me fell like Peek Pro would be the better option for us.

Dennis

Leisure, Travel & Tourism, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed March 2024

Overall Good Product

PROS

Ease of product setup. Overall functionality of the software.

CONS

Multiple excursions booked across multiple days with only show up on the calendar on the very first day of the booking. It would not show up for the rest of the days which often led to overbooking.

Reasons for switching to Peek Pro

The overall software just seemed not as advanced and the user interface was not as user friendly

Ronnie

Photography, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

1

FUNCTIONALITY

2

Reviewed February 2024

Jury Is Still Out

My overall experience is that this product is not very user-friendly and extremely time consuming and laborious to use.

PROS

I like that you can have variations to your product

CONS

It is very cumbersome to use and the portal is confusing at best.

Reasons for switching to Peek Pro

the automation and the ability to add variations to my product. Eventbrite was WAY more easy to use and very user-friendly compared to this.

Carrie

Sports, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Peek Pro was a game changer for our business!

Peek Pro has made my life easier. All of our bookings are in one place but divided by date. I can see who has paid or where they are on payments or if they have only given a deposit. Customers get automatic text and emails now which is saving me a ton of time. They helped me set up a promo code which was a wonderful addition. I feel our website looks more professional and things are easier for me to manage now!

PROS

I LOVED all the support from Peek Pro. They gathered my information and started everything for me. We would have zoom calls (which they recorded for me) and they would make any changes I wanted and help me learn how to do things myself. They were very easy to work with and even found a "work around" for something that I requested that wasn't in the normal way of doing things. They made sure I liked the visuals, that the information was correct, they were always asking if I wanted anything added or changed. They would give suggestions...just overall made this so easy for me. They even made sure I understood how things would work if someone cancelled a booking and I needed to refund them money. I couldn't be happier with the outcome and feel this is a big win for our business!

CONS

I don't have any cons at this time, things have been great.

Reasons for switching to Peek Pro

I wanted more payment options....deposits, credit cards, International sales, payment plans.I wanted automatic texts and emails to customers. I wanted the gift card option.

David

Entertainment, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

A truly turn-key product!

PROS

The Peek Pro integration team is outstanding. They set up everything based on our needs and make changes as requested.

CONS

No cons at this time, this is our second business integration of the Peek Pro platform.

Reasons for switching to Peek Pro

We had both products for a year and with out a doubt, Peek was superior to the alternative.

Marian

Religious Institutions, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed February 2024

Review of Peek Pro

PROS

Peek Pro is going to help us stay organized, welcoming, and even financially sound.

CONS

The vocabulary used in the internal interface is not the same vocabulary we use, so it confuses me. I may be the only one. There's a huge learning curve, and the training was done by the trainer pointing out things in quick succession rather than me trying things as she guided. I didn't even know what questions to ask at the end of sessions, and mysteries I brought up in between still haven't really been answered. I have had to poke around a lot on my own and results from minute to minute vary widely. I've lost a lot of sleep.

Reason for choosing Peek Pro

I was poking around the internet for help and y'all noticed. I hadn't even gotten as far as finding other products. Your price was worth the risk.

Quoc

Retail, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2024

Loaded with features. Nearly plug and play.

So far so good. Clearly will allow us to book more efficiently. As a customer I've used Peek to book shuttles. Works well.

PROS

Simplifying booking for our customers and our staff. All the information, most commonly asked questions are in front of customer and staff. No unnecessary chatter.

CONS

Some of the setup bits are not obvious. They are there but require some digging.

Minasse

Automotive, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

The best booking software to integrate with your website!

PROS

Their customer service is amazing. [sensitive content hidden] educated me on how to use the platform super well. She is very smart and sincere and she follows up with you all the way! Also the look of the software is very attractive.

CONS

Their is nothing I did not like. I haven’t found any cons.

Fritz

Sporting Goods, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

New user

awesome! great simple yet sophisticated software, and great customer service

PROS

The booking flow is extremely straightforward, and simple for the user. They are pretty much prohibited from making mistakes, and the interface is clean and not messy. For a new user, the setup team was fantastic and I didn't have to lift a finger, other than learn how to use the product. I was pulled in a million different directions at the time but they are patient and very nice and understanding

CONS

I would prefer that the customer had to read through the rental waiver first and sign it before they did the booking

Reason for choosing Peek Pro

I did not have a great experience talking with other reps, but Peek was fantastic

Gwen

Sports, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Love Peek Pro1

PROS

Convenient booking for my wing foiling school

CONS

It is not integrated on my Shopify account so it's a second system, to track for taxes and revenue

Michaela

Marketing and Advertising, 1 employee

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

[sensitive content hidden] is awesome!

PROS

They were very kind, professional, and were flexible with my client not being the best or most responsive

CONS

Nothing, have had a great experience. My client has made the process difficult but [sensitive content hidden] made it a dream process on the PeekPro end.

Kim

Transportation/Trucking/Railroad, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2023

Go Travel with Kim LLC

The team are wonderful and friendly and were able to get me up an running in no time. Glad I found Peek Pro!

PROS

The user side of Peek Pro is quite attractive, with the design integration between web and phone making it simple to reserve a seat.

CONS

A couple of button functions that could be useful during the setup would be the calendar being viewable before selecting the type of pass they will purchase, as well as the shopping cart feature to purchase more than 1 pass in a single transaction.

Rena

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Peek PRO booking software = smooth sailing for our boat business!

PROS

Peek PRO software is so simple and easy to use, and it makes our booking process seamless. The software ties into our website so well, and our customers always comment on how easy it is to book a sail with us. We appreciate the real time booking, calendar updates, automated confirmation/reminder emails and all the support that goes along with using the Peek system. Their customer support team is awesome, and always help us out in a timely manner. We truly couldn’t be in business without Peek PRO!

CONS

There are a few bugs or software quirks that we find from time-to-time since we rely on this system 100%. However, with that said, whenever we have an issue, the amazing Peek Support team helps us resolve it, or find another way to execute something, within a timely manner.

Reason for choosing Peek Pro

We chose Peek PRO based upon a similar business’ recommendation, and we are so glad we did!

Vendor Response

Hi Rena, we're so glad this recommendation paid off and that you're finding Peek Pro useful for your business. We strive to offer the best platform for businesses like yours and continue to work on ways to provide the best booking system out there. Our customer support team is always available for any issue you may have so please keep contacting us if you ever have a question! Our features are designed with partners like you in mind so we're so glad to hear that you find them key to your operational needs. Please let us know if you ever have any questions in the future!

Replied March 2021

Shelley

Entertainment, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed July 2021

Worst experience onboarding, lousy communication

It was awful. The onboarding which was "supposed" to be seamless had me working with my old booking system at the same time, which is twice the work. The emails, confirmations and reminders were difficult to get used too. It was one of the main reasons for switching, to have better email and sms communication with my customers. A feature which is highly appealing is the sending of a picture with the followup email. That process never worked on pc or on apps which is a feature offered. I had multiple email and video meetings with peek pro asking them to complete tasks they had listed and were not completed. I was assured it would be done only to wait a week and then blast a frustrated email that it was not completed. The tech who was doing most of the onboarding was singularly focused and did not understand how the items I needed integrated together. The phone app was irritating, every time you changed the screen from portrait to landscape it would rebook. You had to use it in landscape mode to get the options but the screen was too short because of the top tool bar. Then you would have to turn the phone and lose the options! I cannot carry my pc/ laptop around with me when I need to make changes of find information for customers. If Peek Pro had been better at communicating. Had better tutorial tools to understand the system and just done more work and less talk about fixing my issues I would most likely still be using them. However, I just could not continue.

PROS

I liked the resource and calendar integration. The front end for the customer offered almost everything I wanted for my customers. The flow was intuitive on front end.

CONS

the functionality of the emails and communication with customers was difficult on backend. the backend functionality had too many steps to get to information looking for. Manifest was informative but screen versus print different. Plus any interaction with guest booking would throw you out to dashboard and you would have to go back to calendar and manifest again to continue with process. That is one example of many functions that where multiple steps to do simple tasks. Unable to schedule manual emails to clients, Unable to view sent emails, no outbox.

Reason for choosing Peek Pro

Their sales team did a great sell which I'm sorry to say had no follow through!! I was assured, even after reading reviews that they were not good on customer service. I was told their support team and techs were definitely on task to support the software. Sales and support apparently don't communicate any better than they do with customers.

Reasons for switching to Peek Pro

I wanted more options for communicating with my customers, email and sms. I returned to Rezdy because the front end on Rezdy is very good and I have no issues with their customer service.

Miranda

Leisure, Travel & Tourism, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2022

Peek Pro

I switched from Fare Harbor a few years ago and I've had a pretty consistently good experience with Peek since then.

PROS

The customer service has been the beat feature by far. The software is relatively intuitive and well designed. I have multiple guides that are easily able to use it.

CONS

Other newer features are great in theory but haven't worked well for us personally like the tipping option. The embeddable review widget was terrible and did not update or work properly when I tried to use it on my website. I also wish there was a way to aggregate the answers to the question "how did you hear about us?" that customers answer at the time of registration. Also, it would be nice if the emails were more mobile friendly. It took me tons of trial and error to format them so they are readable on mobile phones, because that is how the majority of customers are viewing them, especially the day of the tour.

Reason for choosing Peek Pro

Before I switched, I asked a few other local businesses about their experience using Peek and they all endorsed it, although it's interesting that one has since switched to another software provider.

Reasons for switching to Peek Pro

I was really frustrated with their customer service and software and even after several months, they couldn't resolve an issue I was having with public vs private bookings. We ended up double booking sometimes and scrambling to accommodate everyone last minute.

Jill

Non-Profit Organization Management, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

New Reservation/Ticket System

We are in the early stages of booking with our new Peek PRO software, but so far so good. We have been pleasantly surprised with the lack of calls to the office needing assistance when booking. We have found it to be very user friendly. The support and help have been amazing as well!

PROS

The feature liked most is for customers to have an at a glance view of availability of different tours and times. Also, the reschedule feature link on the confirmation email has been such a time saver for my team!

CONS

How the waiver works has been our least favorite about this software. It requires all guests to sign the waiver but will not allow the same email to be entered more than once which is an issue when it is a couple who share the same email. Maybe more of a check here if you agree with the terms and conditions would simplify this step.

Reason for choosing Peek Pro

It was a USA based company and the cost

Reasons for switching to Peek Pro

Eventbrite was just not a good fit for our event. It did not support multiple dates, times, and ticket types on the same event. It was also costly and required a one-year agreement with exclusivity on ALL events we had! The only support was via chat after we were told they had 24 hour phone support with a live person.

Nancy Hadeed

Hospitality, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed August 2019

Very Helpful

As mentioned I have been looking for a sotware that will assist us in selling our product as well as an internal reservations system. This has worked for both. Loving it!!

PROS

I have been looking for a booking software for the company that I work for for years. I have used a few but after a year I discontinued using it because they never met the needs of the business. Peek Pro is amazing. It is so easy to use and set up. I enjoy navigating through the process of booking tours as well as the back of house setting up tours. I can't wait to utilise it in its full capacity.

CONS

There has been a few glitches. In the beginning it kept saying that all tours were booked. I had a few people call me asking me if we have availability, because when they book online it says full. We rectified it. I still have some problems setting up new tour times and when I went to the support team I never got an answer back.

Reason for choosing Peek Pro

One of the reasons we chose Peek PRO was because it was to be compatible with our POS. EposNow. The integration hasn't happened yet but waiting to see if it happens.

Reasons for switching to Peek Pro

They were extremely expensive as well as not customer service oriented .

Vendor Response

Hi Nancy! It's great to hear that you're loving the software. We're glad that it's been able to help with both your reservation system and sales. Thanks for the feedback about the Support team - we'll be sure to pass it along!

Replied September 2019

Jennifer

Leisure, Travel & Tourism, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed June 2020

AVOID AVOID AVOID AVOID AVOID AVOID - Especially if you want to get your money.

I was actually beginning to fully understand the Peek software and finding more useful functionality but the accounting side of the house is a disaster. Payouts take forever. For a tour booked June 7 I still do not have the funds today, June 15. I had a recapture on a security deposit May 8 but as of today still do not have the funds. Nearly $1200 in damage to a rental vehicle I paid to repair but waiting 6 weeks for customer funds. If you issue a refund to a customer even before you get the money, they give you the money then put your account in arrears and stop paying out any reservations even when they have far more money than the arrears balance. Customer chargebacks are in a vacuum. The dispute department ignores all of your emails and does not reply to your response to the chargeback so you even know if they are advocating for you. This has been a terrible experience. If you want to get paid for your reservations or damage deposits timely, I recommend avoiding Peek at all cost.

PROS

Some of the features are useful. Steep learning curve if you are new to this type of software but I do think the list of features is robust.

CONS

Calendar is impossible to look at if you have several products. Does not have all the functionality I need. What I really disliked most about this company is the accounting department. Accounting is the weak link with Peek. Most of the customer service representatives are very nice and try to be helpful but accounting hides behind customer service representatives that are there for technical support and other concerns. You have to call and call for answers. They do not get back to you, no system for escalating issues. Requests to speak to managers are ignored. Unless you call and call there is no movement on your concerns and some customer support representatives are downright rude.

Reason for choosing Peek Pro

Peek was recommended to me by my web developer. They did a great job on my website and let me know Peek is fully integrated with them. Because they did such a great job, I gave Peek credibility they did not earn and didn't even shop it.

Mike

Hospitality, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2017

We've seen a 25% increase in clicks to conversion to sales!

We've seen a 25% increase in the conversion of clicks to sales! More to follow on that later. We switched over to Peek after spending 10 years with Zerve. We were in fact one of Zerve's first customers outside of NYC, making us one of the first tour companies in the country to move to an online reservation platform! While being forced out of necessity to make a switch was not ideal, we did our due diligence, checked out EVERY major platform on the market, compared each and decided that Peek offered the best combination of features and value. And, we have not been disappointed. Peek's integration team did a fantastic job of moving us over onto their platform. Their development team has been responsive to suggestions and has been steadily adding more and more useful features in a timely manner, and the customer support team has been great with answering questions and addressing problems as they occasionally arise. As I mentioned at the outset, we've seen a 25% increase in the conversion of clicks to sales! After much research and consideration, we have determined that this is due to the ease of use of the mobile and web platforms. A customer can literally book a reservation in under a minute! They can book so quickly that they don't even have time to second guess themselves. Needless to say, as a leader in the tour industry who has been utilizing online platforms since the beginning, we are thrilled with Peek and its platform!

PROS

Ease of use. Speed at which reservations can be made by customers. Tech support. Conversion rate of clicks to sales.

CONS

It's missing a few whistles and bells I would like to see. But, I've spoken with the development team and many of these updates are on the way...

Vendor Response

Hey Mike, A review like this from you is amazing! We are thrilled you've seen such an increase in your conversion of clicks to sales. As you said, our developers are always working on more features to help operators like you, and seeing such definitive growth in your business because of our product is incredible. You know you can always reach our Partner Support team 24/7 with any ideas for features.

Replied October 2018

Greg

Entertainment, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Peek Pro Is A Winner!

Again, the customer support, ease of scheduling for our customers, ease of check in are all great! Highly recommended.

PROS

For small businesses or businesses just starting out the fact that there is no cost to the business is awesome! The small Peek fee is passed on to the customer. The design, customer support and implementation is all done by Peek. That is awesome, and they actually answer their phones.

CONS

Like any software they each have small features from an end user that you would like to see. For example their app is only Apple compatible. Cool thing about Peek is that you can request something to be changed and added, and they pass those thoughts and suggestions on to their development team.

Reason for choosing Peek Pro

Cost and ease of use!

Vendor Response

Steve, your comments are very appreciated by our entire Peek Pro team! We're dedicated to providing a platform that's suitable for businesses like yours and will continue to do so to ensure the best experience possible for you and your customers. As mentioned, we value all partner requests and always take them into consideration. Please continue reaching out to us with your suggestions! We love hearing them! We're looking forward to continue working with you and Time Crunch Escapes in the future!

Replied March 2021

Aiden

Entertainment, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Excellent Company & Software!

I can't say enough good things about the people @ PeekPro, our partnership manager, [SENSITIVE CONTENT HIDDEN], is basically an extension of our internal team. Everyone that we have worked with from initial deployment to operations has been a joy to deal with.

PROS

The software and app are extremely easy to use and provide all the features needed under one software for us to run our business. From booking, to waivers, to payments/on-site POS and review management all is run from within this single offering. We even faced a couple of automated resource management setup challenges during deployment, PeekPro worked with us to find a unique configuration that would work and setup a call with the [SENSITIVE CONTENT HIDDEN] so they could understand what changes in the future would help.

CONS

PeekPro are always releasing new features and additions, they listen to feedback we have yet to find anything that has hindered our operations.

Michael P

Verified reviewer

Leisure, Travel & Tourism, 11-50 employees

Used daily for more than 2 years

Review Source: GetApp
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

Couldn't imagine my business without it.

PROS

We were with several of Peek's competitors but were always looking for a better fit. We have been with Peek now for several years and we aren't on the look out any more. We started with them shortly after they launched, and there were some growing pains at first but in retrospect, it is really stunning how much they have grown and how often they roll out new features and functionality. I have found through the years that if I have a need for the software to do something completely new, all it takes is for us to mention it to the Peek team, and fairly quickly our issues are addressed, and a solution is implemented. I have never worked with another team that is so responsive to customer suggestions. Peek is invaluable to our everyday operations and is so integral to our growth and my sanity that I could not imagine working without them.

CONS

My only complaint is that there are so many new features rolling out that sometimes I cannot keep up. However, I am aware that the issue may have more to do with my own issues and not be a reflection of Peek at all.

Brad

Leisure, Travel & Tourism, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2018

Excellent Customer Focus

After volunteering for a well-known college senior business class project, the primary focus for business improvement was the need for a web-based reservation system that was customer friendly. Peek worked with me to make the customer experience with the reservation process as user friendly as possible. I have since received many unsolicited comments praising my website and reservation system. Mission accomplished!

PROS

I've looked at other tour operator software and tried a couple for a short while. What impresses me about Peek is that they strive to give you exactly what you need to operate your business. I've watched them over the past couple of years as they continue to add services and capabilities as customers request them. The others pretty much tell you it's their way or the highway - take it or leave it. So I left them!

CONS

I had to think about that one for a minute. I guess I would say that their smart phone apps could be better. They don't have a lot of the same functionality as the website has.

Showing 1 - 25 of 768 Reviews