About RESMARK

Resmark offers a solution to book tours, activities, and rentals, which aims to help businesses understand customers and expand. This tool allows users to create/sign online waivers and release of liability forms using WaiverSign, which is built into Resmark. Resmark intends to improve the customer experience and create relationships by delivering timely automated messages before and after booked trips. A Resmark US-based support team is available when questions regarding adventure travel marketing arise. ...

RESMARK Pricing

Resmark pricing is super simple. No booking limits, no user limits, no choosing which features will be best for you. With our pricing packages, you get access to everything Resmark. You'll also get unlimited access to our support team to ensure your success. A small 2%-3.5% transaction fee (depending on the package) will be passed on to the customer with each transaction. If you prefer, this can be absorbed and paid by you directly.? As a bonus, you'll also get our built-in digital waiver program, WaiverSign, which includes 100 signed waivers every month and only $0.10 for each additional signed waiver. Businesses processing over $3 million per year can request custom pricing for the “Enterprise” version.

Starting price: 

$95.00 per month

Free trial: 

Not Available

Free version: 

Available

Close

Image 1 of 5

Resmark booking dashboard screenshot

RESMARK User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

3.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 32 reviews

Kenneth Long

Company size: 51-200 employees

Industry: Recreational Facilities and Services

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2017

The most functional reservations software you will find

Resmark is the most functional and robust reservations and marketing software out there. The program is user-friendly, super-functional and comes with a highly responsive customer service team. Resmark has all the features (real-time online bookings, tracking, reports, built-in waiver sign program) we need to run our outdoor adventure company easily and efficiently. The thing I appreciate most is that the developers are constantly working on improvements and really listen to customer feedback. The program is more expensive than many others, but it is well worth it.

Pros

Ease of use, constant upgrades and development, great customer support

Cons

comparatively expensive

Response from RESMARK Systems

Thanks so much for your comprehensive review Kenneth! We love working with Cascade! We've appreciated your insights and feedback over the years and look forward some exciting new functionality next season.

Replied February 2017

Lisa

Company size: 51-200 employees

Industry: Recreational Facilities and Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

June 2019

Resmark

Pros

The customer service team is probably my favorite thing about Resmark. We have unique features to our company and the customer service teams works hard to accommodate or find resolutions.

Cons

Since we recently switched to the new resmark system we are still learning the pros and cons of it. The biggest issue we find is not having people set up on automatic payment pulls as well as automated emails. This adds a lot to our plate when we are already extremely busy.

Response from RESMARK Systems

Hey Lisa! Thanks so much for the review. I'm glad to hear that myself and the rest of the support team have been a positive force for you with our platform! Regarding your cons list, we actually do have automated emails now, those rolled out to users over the last 2 months and can be used now. So you can now set up a variety of different automated emails tracks. Regarding automated scheduled payments, those are in the pipeline but are unavailable at this time. Using our pre-trip automated email track, you may be able to reduce the number of unpaid transactions. I'll reach out directly to discuss this further! Talk soon, -Jeremy

Replied June 2019

Jesse

Time used: Free Trial

Review Source: Capterra

4

Ease-of-use

out of 5
5

Customer support

out of 5

July 2014

Resmark Rocks!

Resmark allows me to keep my sanity. We operate busy activities in the Lake Tahoe region. Prior to Resmark we had phone operators making reservations. With hundreds of people every day, the situation quickly became overwhelming, insane really. I brought in Resmark and our reservations are now manageable and busy. Without a doubt, Resmark was one of the best business decisions I've made. I did take me awhile to fully understand all the features, it has a lot. But once you do, it works really well. I appreciate the reliability, I've only experience it crashing one time in the years I've used it. They fixed it within minutes. In the time it took me to learn the system I was on the phone with customer support daily. They were always patient, always helpful. Hands down, the customer support is incredible. The official support hours are regular business hours. However, when I really needed some help on a weekend evening and felt like I was "up the creek" and would have to wait until Monday, I sent an email to the support team with a faint glimmer of hope. Amazingly, within minutes I got a call and my issue was resolved. I don't know if this is their official policy - but there seems to be some secret support person checking at all hours for situations like this. They had my back. There are some ways they could improve and things I'd like to see. I mention it and they listen and relay the suggestion to the software developers. They issue updates consistently. Enough said, I realize this may seem too good to be true and may come across like I'm a Resmark employee. I'm not - they've really helped my business. Feel free to contact me if you have other questions. (only during the Winter months as I'm too busy in the Summer)

Christine

Time used: Free Trial

Review Source: Capterra

July 2014

3 Years Using Resmark

Overall a great system, setup was rather involved, but once you get the base information(especially Hotel Pickup Locations and times) in, it gets easier. Love the Lodging Reports that show "Current Guests, Check In, or Check Out"...very helpful for managing housekeeping. Changes/Improvements have been made to the Automated Email System that made it a breeze to handle a lot of Marketing Tasks. Waiver Integration was also added since we started with Resmark, and that is a GREAT tool for managing waivers for different activities. Love the many options for each Item (Activity , Rental or Lodging) that allows you to create policies, options, fees, and even custom fields and then link them to different items. You can have several websites linked to your Resmark System and even choose which activities/items to offer on each site. Overall, great system and looking forward to new features.

Angela

Company size: 2-10 employees

Industry: Recreational Facilities and Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2021

RESMARK Systems Review

Pros

RESMARK offers ease of use, functionality and impactful software. Their client services team is responsive- providing support and guidance throughout all phases of use. RESMARK features the necessary tools and resources for our online bookings so that the company can focus on providing the best possible experience to our clients.

Cons

This is a great product but like anything there is a learning curve. My only recommendation might be to provide a video resource library for clients to reduce service team questions. It would allow ease of access for clients and provide an additional method for training.

Response from RESMARK Systems

Thanks so much for the review Angela. We actually do have a video library in our support center (which can be accessed at any time using the "support center" button next to the log-out button). If there are any particular videos that we don't currently have that would be helpful to your team, let us know and we're always happy to make a new video on that subject.

Replied December 2021

Popular RESMARK Comparisons