Easy of use & setup, great support and good technical documentation if you use the API and webhooks for setup taylor-made tours and activities. If you are starting up, It is a very good way to prepare your company for growth.

Lack of payment integration with LATAM countries.

We used it to book tours with operators directly and through API. This was the only booking system we used that had an API stable enough to never create any issues. We did not have one single instance of bookings failing because of the API which made Rezdy the absolute champion of API bookings.

Rezdy is an amazing solution for booking tours. It comes with a marketplace (which is surprisingly uncommon in the world of booking software) and its interface is clean and polished. It is an absolute delight working with this app and it is definitely one of the booking solutions I keep on coming back to.

Rezdy is expensive. I don't mind it, as it is a great tool, but for small companies it could be hard to justify such a price tag. I will, nonetheless, absolutely recommend to pay for Rezdy as it is worth the money.

Test thoroughly before you go with rezdy. If you find some topics which are not satisfying your demands, be prepared that you will never get it implemented. I'm rezdy customer since 2016, I know what I'm talking about. I'm still with rezdy because I have too many products in there and my staff is trained to address the shortcomings of rezdy with a bunch of workarounds.

Rezdy is fairly easy to use, if you have products with fixed timings (e.g. tours that start at fixed times and have fixed durations). And if you only need english as language.

There are many cons: - no native multi-language support (e.g. emails can't be configured for different languages) - rental products with open timings (means the customer can enter the start and end time) are basically unmanageable. in addition rezdy has blocked resource management for rental products, so forget it to manage your rental equipment with rezdy - email handling is very bad: you don't see emails that where sent out (just the time stamp of sending, but not the content). You can't configure own email templates, you're stuck with the fixed set of email templates that rezdy has implemented. Say you need different emails for guided tours and for rentals, or different emails for different product status (pending, confirmed etc), rezdy does not offer a solution for this - handling of feature requests is very very poor. They even closed the forum for feature requests some months ago, with no substitution as of now. If you send them a request as email, they let you down most of the times, saying "we don't have this feature" and "there is no ETA when it will be implemented", and to top this behavior, your ticket is always being marked as "Solved", with no chance for you as a customer to follow up on open requests. Rezdy seems to think that if they replied in an unsatisfying way to the customer the topic is "solved" ....

Having control of my booking platform and availability is key to running a small business and most importantly having AUSTRALIAN based help-desks, with key staff you get to know is FANTASTIC! The guys in tech support do a GREAT JOB!

The flexibility and adaptability to make it work for our small tourism business and the time saving benefits; it increased revenue immediately and gave me the time to work outside of our business also.

There were some challenges during COVID processing Refunds for Cancellations (this proved difficult and was too long to get resolved at a critical time); the layout / format for email notifications is "clunky" and needs improvement; sample/templates for emails (based on industry) would be useful.

When changing a system within your business structure, it is always an apprehensive time. We had been doing manual bookings for years. If I had known how much Rezdy has simplified our bookings and how professional this move was for our business I would have done this years ago. Have never looked back since using Rezdy.

The support from Rezdy is outstanding, from integrating a booking system into my business to the everyday questions I may have. You get to speak with the team that design the product and that is incredible.

Rezdy are so receptive to feedback or implementing a design feature that you perhaps suggest, there is nothing that I don't like about the software.