--- title: "Rezgo Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Rezgo. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Rezgo is a good fit for you!" source_url: "https://www.softwareadvice.com/tour-operator/rezgo-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Reservations Software](https://www.softwareadvice.com/hotel-management/reservation-comparison/) / [Rezgo](https://www.softwareadvice.com/tour-operator/rezgo-profile/) / Rezgo Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/tour-operator/rezgo-profile/) Reviews [Alternatives](https://www.softwareadvice.com/tour-operator/rezgo-profile/alternatives/) # Rezgo User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 64 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 51 reviews (80%) - 4 stars: 11 reviews (17%) - 3 stars: 1 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (2%) ### Most mentioned pros - The ease of setup and checking bookings daily - So simple to add and get inventory live - Updating and adding pages very logical and obvious - Checking reviews with ease of reply - All financials are simple to access and keep track of......."Simply - Rezgo is amazing with helping you get a better understanding of the software and setting up your booking page to get you prepared for online booking ! - The entire booking process is extremely simple to carry out, they do not charge a monthly fee and I'm able to control everything from anywhere. ### Most mentioned cons - There was also a thing at gate where q.r codes would not scan if people had a black b/g on their phone -thats minor really and possibly out of your control. - Great techs, management make excuses as to why they cant do what their customers. - Discounted price codes can be set up under rules but it is time consuming and doesnt allow a blanket % discount on a single or multiple inventory items ## Rezgo customer reviews Showing reviews 1-25 of 64 (page 1). ### Quick and Easy Setup for Custom Microsites! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered We needed a system that allowed us to quickly setup sites for specific clients to book activities and manage payment securely. This also needed to allow us to manage blocks and inventory. We are now able to respond much faster to client requests with a polished, professional site. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to get up and running, nice customization options and intuitive user interface-front and back end. #### Cons High per transaction costs-this is tough for us when competing with so many other online booking systems; margins are thin and this makes it hard to stay competitive in pricing. --- ### Rezgo made our organization more efficient. - Overall rating: 5/5 - Reviewer: Alyson M. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Exceptional. I reviewed about 5 companies - some never have yet responded to my inquiry. Others didn't know their product well enough to provide a through demo. Rezgo stood out everywhere. Quick responses to inquiries and questions. Through product demos and top shelf customer support during and after implementation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The whole booking process from start to finish is easy to set up and even easy for the end user. We can add customized fields for specific info needed for certain events. #### Cons The point of sale system works well - the only "wish" was there were more payment gateway options. #### Vendor response Hi Alyson, Thank you very much for your review! We strive to help our customers save time and be more efficient, so we're so pleased to hear that Rezgo has achieved this for your business. In regards to payment gateways, our Customer Success team would be happy to discuss this further with you, to learn more about your needs. We appreciate you taking the time to share your feedback. Warmly, Jessica Bence Replied August 2023 --- ### Very good way to get your bookings on line and credit card payments quick and easy ! - Overall rating: 3/5 - Reviewer: Federico Z. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: July 2015 - Review source details: This review was submitted organically. No incentive was offered Pros : , Convenient easy to set up the tours, quick and cheap comparing with another booking on line services. Cons: The design is simple and basic and the colors and typography are pretty rude, take time to understand how it works, slow customer service. The service is convenient and works perfectly. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 2/5 --- ### Excellent option if you are starting or have a low volume reservations - Overall rating: 4/5 - Reviewer: Kamil Z. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy integration into your current website although I have had problems using wordpress plugin and thus not used the wordpress plugin option afterwards. I absolutely love the pricing based on your sales rather than on monthly subscription. I also am enjoying the booking option set up but would welcome if I could separate the booking planner in more ways (different days with different timings). #### Cons Definitely I would love more OTA integration options . #### Reasons for choosing Rezgo The pricing scheme #### Vendor response Hi Kamil, Thanks for taking the time to share your feedback–we're happy to hear you're enjoying Rezgo. We work hard to ensure Rezgo is great for small businesses and those who are just starting out–and it will scale with you as your business grows, too! We appreciate you letting us know about your challenges with the WordPress plugin and available OTA integrations. Rezgo does have additional OTA connections available, so one of our Customer Success Managers will reach out to you directly to discuss them. Replied September 2023 --- ### Russell Hoffman - NORTH CALOUNDRA SURF SCHOOL - Overall rating: 5/5 - Reviewer: Russell H. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Simple for what it offers, easy to navigate and understand. User friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros user friendly interface, search engine friendly, secure #### Cons Membership management is very limited on Rezgo. Booking data is only stored for six months. Constructing programs where lessons can be bought in a bulk package is hard, keeping track of member records and ongoing attendance is very limited - we have to outsource other software to run programs, we like Rezgo for its search engine rankings. It would be great if Rezgo could have a membership platform for regular students undertaking an ongoing program, where we can keep track of attendance etc. #### Reasons for choosing Rezgo We continue to use Rezgo as we are maintaining good conversion rates and search engine rankings. #### Vendor response Hi Russell, Thanks for taking the time to submit a review. We appreciate your feedback and are glad to hear you've seen good search engine results! I'm also happy to let you know that booking data is stored beyond six months. A member of our Customer Success team will be in touch to show you where it can be found and how to adjust your archive settings to your preference. We'd also love to discuss your membership management needs and how Rezgo can help. Replied October 2023 --- ### Constantly improving - Overall rating: 5/5 - Reviewer: Viktoria J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered We used their API to book tours with tourism companies working with their system. It was a very nice and easy integration with almost no issues. As I worked in customer support as well, it would fall on my back to deal with any issues resulting in booking fails between our two systems. All other booking systems had issues, but Rezgo was the champion that never broke. Working with them is a treat! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The Rezgo team is always on top of the situation - they roll out updates, communicate clearly and openly, and are a treat to work with. I love that they are focused on certain aspects of tourism industry rather than trying to be a jack of all trades like some of their competitors that offer not only tour booking, but tickets, physical item sales, etc. It earned Rezgo a special place in my heart. As they have a product that is not trying to be everything at the same time, we never had any issues in our integration, nor any booking failures that would require our support team to work extra hours. #### Cons The interface used to be a little sub par, but the latest update looks great, so I can't say anything against that anymore! Rezgo is just great! #### Vendor response Hi Viktoria, We really appreciate your wonderful review and positive feedback about Rezgo. We're so happy to see you've had a great experience using the system. Thanks for taking the time to provide your great comments! Replied March 2021 --- ### I've tried a few - and I keep coming back to Rezgo! - Overall rating: 5/5 - Reviewer: Serene H. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered We set up Rezgo on our website 12 years ago and have been tempted away twice, and both times we came straight back after the other systems crashed or made simple tasks too complicated. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Rezgo is simple and clear. It is also customizable to suit our needs. We can train new employees very quickly on the system. #### Cons We haven't been able to get the moble to work with mobile printers as yet - but they are working on it for us. #### Vendor response Hi Serene, Thank you so much for your review! We value your feedback so much, so we appreciate you taking the time to share your experience. We're glad to have you back after you explored your options - it's great that Rezgo turned out to be the right booking system for you! Warmly, Jessica Bence Replied March 2023 --- ### Ye Olde Hurdy Gurdy Museum of Vintage Radio (Howth, Dublin, Ireland) Absolutely Loves Rezgo - Overall rating: 5/5 - Reviewer: Simon H. - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Exceptional - Ticks all our boxes & more with ease #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of setup and checking bookings daily - So simple to add and get inventory live - Updating and adding pages very logical and obvious - Checking reviews with ease of reply - All financials are simple to access and keep track of......."Simply Rezgo does what it said it would do & more" - Thank you Rezgo for a great product #### Cons Honestly nothing - Simply perfect for our needs! #### Reasons for choosing Rezgo Recommendations from similar size museums #### Vendor response Hi Simon, Thank you for taking the time to submit a review. We are thrilled to hear that using Rezgo has made things easier for you while running your business! We appreciate your kind words and look forward to continuing to work with you. Replied October 2023 --- ### Best Online Booking System - Overall rating: 5/5 - Reviewer: Gusti D. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Rezgo offer numerous advantages for both customers and businesses, making the reservation process more convenient and efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Rezgo Online booking systems can be accessed from various devices, including smartphones and tablets. This accessibility makes it easy for customers to book on the go. #### Cons More payment gateway may accept to the country where partner location #### Reasons for choosing Rezgo No monthly fee #### Vendor response Hi Gusti, Thank you very much for taking the time to submit a review! We love to hear that our new customers find the system easy to use. In regards to your query about Payment Gateway options, a member of our Customer Success team will be reaching out to you directly. Thank you! Replied September 2023 --- ### We LOVE Rezgo - Overall rating: 5/5 - Reviewer: Liz T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We are able to offer tour booking services to our guests even though our new property management system does not have it integrated. This is a major part of our business and until we found Rezgo we were not sure how to continue without major surcharges or complicated systems! We are so happy because Rezgo does exactly what we need! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the flexibility that this product allows for - from keeping the cost low for us (1% is significantly lower than other products with same abilities) to being able to edit items easily once they are uploaded. The system is easy to keep up to date independently and customer service is always responsive and helpful when we need it. #### Cons Nothing! It would be great if it could be integrated with our property management system but until then, there is nothing more that we could want. #### Reasons for choosing Rezgo Cost was initially the biggest factor but now we've been working with them for over a year and flexibility and great customer service will keep us here! #### Reasons for switching to Rezgo SuperInn went out of business and we had to switch property management systems #### Vendor response Hi Liz, Thank you so much for taking the time to leave us this wonderful review. We pride ourselves at Rezgo for our customer support and flexibility to suit your business, so it's great to receive your comments. Thank you from all of us at Rezgo! Replied March 2021 --- ### Great for an instant start-up! - Overall rating: 5/5 - Reviewer: Laura A. - Product usage: Used unspecified for unspecified - Reviewed: February 2015 - Review source details: This review was submitted organically. No incentive was offered I am a tour service provider, who is not based in the US and therefore the initial stand-out appeal of Rezgo was the fact that I did not need to have a US-based bank account to get started. This is one of the few tour-operator specialists that offers this. Importantly, they more than deliver on all their actual product features, as well! Their customer support is OUTSTANDING. Whenever I had a question, I simply called or emailed and got a VERY fast turn around on a response from their support team. This is crucial when setting up because you don't have time to lose in getting your website launched. Several times Rezgo support included advice via Skype so I could implement some step-by-step procedures in real-time. Like I said OUTSTANDING! Their articles are also very very clear to understand and professional. I am not an HTML-code savvy person, so Rezgo branded their interface (the one my clients see when they opt to book online) to match my website....font, logo, background, all in sync with my company guidelines. This means my customers don't doubt who they are booking with when it comes to payment and meets my marketing strategy requirements. A highly recommended, professional team who know what the tour business is and have specially developed a booking service for our industry! Love it. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Vendor response Thank you Laura. I am glad we could be of help. Please don't hesitate to let us know if you need anything. Replied February 2015 --- ### Having used other software before, this one is, by far, the easiest to thandle when starting. - Overall rating: 5/5 - Reviewer: Patrick L. - Industry: Entertainment - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered Quick set up of tour listings and very good support so far. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros First , the support so far has been quick, concise, accurate and led to progres severy time I contacted them. I have set up the site in one week( between tours) when it took me three months with others which I have tried. Second, the tours are easy to build, the set up is intuitive and if it were not for my lack of experience, I woud have done it even faster. Third, the few issues and questions I had were resolved within 24 hours and the instructions are clear. Fourth , the look of the listings is really good and engaging, very close to my main site, and very clear for customers. The tickets and receipts are simple and complete. It gives confidence to travelers which are becoming more and more demanding. --- ### Very pleased with Rezgo - Overall rating: 5/5 - Reviewer: Sharon C. - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered I have no experience in the technical aspects of creating a website particularly a booking engine. I spent months comparing the different providers out there and settled on Rezgo. I like the comprehensive help information provided under their resource section and I called a few times before becoming a client and got quick answers to my questions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing I liked most is the way it integrates so easily and seamlessly into my website. Very simple to add multiple tours and other variables. Merchant account API was a breeze to set up considering I do not have an IT background. --- ### Great Service thank you - Overall rating: 5/5 - Reviewer: sam h. - Product usage: Used daily for less than 6 months - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and great customer support service and overall a good system to use. Any issues or questions I had were answered quickly #### Cons I like the software my only wish is that it would be more compatible with wix sites, like a plug in would be good as they have done for word press #### Vendor response Thank you for the review Sam. We would love to have a plugin for WIX as well, but unfortunately WIX did not allow us to have an app. We're looking at some other options and we'll keep you posted. Replied May 2017 --- ### Great for startups because there are no set up cost and super fast customer service - Overall rating: 5/5 - Reviewer: Luka N. - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered Easier to manage our business and easier for customers to book our tours directly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use is what makes it so great, easy to set up and many cool features to manage your small business efficiently, easy to integrate with plugins #### Cons commission charge seems a bit high for direct reservations and through OTA's. Everything else is great about rezgo, highly recommended. --- ### Great Customer Support and excellent features and User Interface - Overall rating: 5/5 - Reviewer: JP L. - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2017 - Review source details: This review was submitted organically. No incentive was offered Very Happy with my experience launching my activity business with Rezgo. From sign-up to the integration into our website, Rezgo has provided very strong support. It began with some great automated emails/blogs about different aspects of their system. When I had questions about features and processes their customer support was very responsive and helpful. The Rezgo engine is very robust with a ton of functionality that I have yet to explore, but the process of setting-up some initial, simple tours, was very intuitive and easy. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Funcionality is perfect for the tour and activity business. #### Cons Some of the more complex functions are not as intuitive, but Rezgo suport is very responsive when needed --- ### Rezgo Branded Website - Overall rating: 5/5 - Reviewer: Jill C. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered June and the support team were great in creating our custom website. Even though we run our website on Wix, which is javascript, they were still able to get some of the website header and footer components and it looks good! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Great Software! - Overall rating: 5/5 - Reviewer: Gina P. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered After endless searching for software that could give us all the features we needed, we were happy to find Rezgo. The software is easy to use, especially for someone who is not very tech savvy. We also are impressed with the excellent customer service. We called a few time with questions and they were answered right away and solutions were explained patiently. We love the professional look of our site and the great service! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Perfect for our small business - Overall rating: 5/5 - Reviewer: Phil P. - Product usage: Used unspecified for unspecified - Reviewed: July 2015 - Review source details: This review was submitted organically. No incentive was offered We set up Rezgo for our snorkel business in Hawaii. After short tutorial from their representative and some trial and error we have everything running smoothly. There are a few quirks to learn about the software but absolutely nothing too complicated. After a little practice the system is easy and perfect for what we're doing. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Cost effective for small business - Overall rating: 5/5 - Reviewer: Mike J. - Product usage: Used unspecified for unspecified - Reviewed: May 2016 - Review source details: This review was submitted organically. No incentive was offered We chose Rezgo as it allows for a lost cost high quality option for us to manage online bookings. The integration with our own website means we can offer a seamless booking experience for our clients #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Great Tour Booking System - Overall rating: 5/5 - Reviewer: Dorian R. - Product usage: Used unspecified for unspecified - Reviewed: May 2016 - Review source details: This review was submitted organically. No incentive was offered This is great System to work with where you full control of everything on the site #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Pretty Good Option - Overall rating: 4/5 - Reviewer: Krystle M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Overall I thought Rezgo was easy to use, easy to add new trips to and manage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I felt like Rezgo was easier for the administrator/company and posed some issues for the guests. #### Cons There seemed to always be issues with booking through Rezgo on the guest side of things. --- ### Pay As You Go - Overall rating: 5/5 - Reviewer: Russ T. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great techs, management make excuses as to why they cant do what their customers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Rezgo is really easy to help you get started. At first we used their entire offering of what they offer to create a website that allows booking and a payment system to be attached just to get started. Then We gradually developed our own website over a few years and now we just use the booking a payment side of Rezgo. The point is we had the choice at our own leisure. This is why we used Rezgo in the first place. The reason we stay with Rezgo is the service we get we we have a problem. We send an email, and we get a response to the problem. If the problem is a bit tricky, they'll often send us a custom video so we know how to do it ourselves. #### Cons This is easy. Currency in the potential customers currency. Everyone is doing this now. I only have two complaints, but this one would be the main one. Allowances for tiered pricing is the other one. We have found a work around, however, this could be better. #### Reasons for choosing Rezgo The simple fact is, I pay when my customer uses the service. If I could find a sales company to work the same way... "Pay me when I get the customer" I'll be happy. #### Reasons for switching to Rezgo Rezdy rip you off each month with a fee. What really pissed me off, when i was struggling to pay that monthly fee, they sent out an email saying they are giving hundreds of thousands to some fire appeal in Australia and they said we (he tour operator) should do the same... this as I could feel Covid was about to take hold. They essentially gave away my money because they had too much money, and gave it to the fire appeal that wasn't tax deductible for them. If they have that much money, and I didn't get a sale from their site in over a year, (Which they claim just by being on their platform you will get sales) it was time to move. So we moved, and during covid we set everything up properly. #### Vendor response Hi Russ, Thank you for taking the time to share your feedback and I'm happy to hear you've had a good experience from our support team. I will be glad to pass this along to them! I also appreciate your honesty in regards to features you would like to see. While we can't always integrate every client request, we want to make sure the system is working as well for you as it can, so our Customer Success team would be happy to discuss your needs and options further. Warmly, Jessica Bence Replied May 2023 --- ### Definitely not for the big leagues. - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used unspecified for unspecified - Reviewed: October 2014 - Review source details: This review was submitted organically. No incentive was offered This software is ok if you are a small business, but if you are planning on expanding in any way I don't recommend it. They recently changed over to a new platform and have been emailing us loads of emails saying a change is coming and that "there is nothing you need to specifically do". Then I wake up on Oct 1st and all the images on my website are down for a full day and we are not a small tour company. I asked them to pay the invoice to my programmers to fix the issues, 2 hours, and they said they wouldn't. I spoke to a rep there who said "You should have been responsible for these changes." I told him if he had alerted me properly I would have. They didn't really seem like they want additional business nor want to please their customers. Beyond that interface is subpar. There are much better Outsourced CRMs out there. Customization is very difficult and will cost you loads with your web designers. Their interface is tricky and filters don't allow you to easily track promo codes. It is also very difficult if you run a tour at varying times per day. Very easy to make mistakes and loose track of customers. If you are a small tour company maybe, but if you are planning to get larger I would look else where. #### Vendor response Since you posted the same review on Capterra, I'll respond in a similar manner. I'm sorry that you were not satisfied with your customer service experience. We try very hard to provide the best possible customer support we can, but occasionally we fall short and when that happens, we take responsibility for our actions. That said, we expect that Rezgo members also take responsibility for their actions. These responsibilities are clearly stated in the Terms of Service that all Rezgo members, including yourself, agree to when they sign up and use the service. Your complaint regarding not being provided with adequate notice about the update is unfounded. We provided ample notice (over 9 months) of upcoming updates as well a generous 3 month beta period during which time you had ample time to become familiar with the new features and administrative updates and front-end changes. We posted these notices via email, on the website, our Facebook page, and on Twitter. We even recommended that you update your images in a blog post when the beta was released in July and again two weeks before the release was made. When you chose to call to complain about not being provided with ample notice and then insisted that we pay for your web developer to update the images, the support team provided you with the correct answer. Part of your responsibility as a Rezgo member is to maintain your content. You'll notice in the terms of service that we take responsibility for the technology and in exchange, you take responsibility for your content. Rezgo does not and never will manage your content for you. This is not something we have ever offered. When our support team transferred your call to someone who could properly address your request for reimbursement, but was unfortunately not able to answer your call, you called back and yelled at our support team. When our team was unable to satisfy your request on the phone, you chose to write negative reviews on these software sites instead of waiting for response. We don't condone or reward abusive behaviour towards our team and it won't be tolerated. For the record, we have honoured your request and credited the costs you incurred, as a sign of good will and nothing more. We did this not because we are responsible for your content but because it was an acknowledgement of your frustration with your customer service experience. Despite what you may feel, we take customer service seriously and we respect and appreciate the fact that you have chosen to use Rezgo. We don't force businesses to use our system and we don't claim that it is the best fit for everyone. If Rezgo is not a good fit for your business, you are certainly welcome to use a system that better suits your needs. Replied October 2014 --- ### Good overall - Overall rating: 4/5 - Reviewer: Caroline W. - Verified reviewer: Yes - Industry: Entertainment - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Positive. I would reccomend it overall. And the feedback from the gate/entry point positive also. If my rate could be fixed at 2.49 percent going forward...after next year...id consider staying ! 🤣 #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Working with [sensitive content hidden] was a pleasure. Lovely person and so so available and good to reply, patient etc Could wax lyrical enough about how easy she made the transition to Rezgo for me (not the most tech savvy person). [sensitive content hidden] for employee of the month 😂 Elsewhere i basically just liked that our system was online...i could acess everything on the System, see who had checked in etc. It was a needed move for us. #### Cons I would like 2 main things. 1. If the check in system was made compatible with Android...not everyone has an i phone/i pad...needed those working at the gate to have that device so it limits who is in a positionto do it...2. If there was a facility where customers could click onto their booking and edit /amend their date , it would make life alot easier for me as i can get very bogged down with admin - people constantly messaging trying to change a booking..as they book in advance and plans obviously change. I definitely think this would be a big bonus to event operators . They are the two main issues. There was also a thing at gate where q.r codes would not scan if people had a black b/g on their phone -thats minor really and possibly out of your control. Also it would ne great if tech support was availabilie at weekend as thats when ours and most events were on...but in fairness [sensitive content hidden] great to reply out of hours, when she didnt have to ..and not probably being paid to...but she was on leave for some of my event . #### Reasons for choosing Rezgo The percentage charge. Got a nice vibe of [sensitive content hidden] and [sensitive content hidden] at start. Nice girls and kind of relaxed like me. There was another company i spoke to aswell the name just wont come to me. #### Vendor response Hi Caroline, Thank you for taking the time to submit a review! We're so glad to hear you've had such a positive experience, especially working with Stephanie. In terms of some of the frustrations you mentioned, I'm pleased to let you know that our check-in system is compatible with all devices by using the camera to scan the QR code, and customer editing is something we are discussing to be included soon. Our team would be happy to discuss this further with you. Thank you again! Replied November 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/tour-operator/rezgo-profile/reviews/?page=2) --- Rezgo Reviews, Pros and Cons - 2026 Software Advice