Not only is the software user friendly and easily managed by our employees, but the SS customer support is outstanding. They have always been willing and able to answer and questions quickly and effectively.

Cons are slim to none as SS keeps releasing new updates and user-friendly features.

Overall I find it a great system and I love how helpful rep is! When we have any questions someone always seems available to help out which is very helpful!

This was my first year working with Wild Whales Vancouver and when I began we were operating with a different reservation system. I didn't realize how much simpler things could be until we had Starboard up and running. Taking reservations and checking people in became a much more straightforward and expedited process. There were a number of things that our company needed from a reservation that starboard did not necessarily offer at the time that we were switching over, however they were very responsive and quick to acknowledge our requests and worked with us so we were able to customize the system to our needs. They are constantly developing the program, and every once in a while they will add a new feature that we didn't even know we wanted!

I used this program almost daily throughout most of the summer and what I had the most issues with was "the cart". I found that the scheduling mistakes that I make are usually due to a busy office environment and trying to move from one reservation to another and mistakenly editing the wrong reservation due to the cart. I see it's benefit in some situations, however, personally I would probably have liked to just start over with the reservation and only be able to edit it directly under the modify option. I ran into too many issues with the cart and never really used it purposefully. The one other thing that I would suggest is to have more information about the booking on the CC payment page. I would sometimes have to go back a couple pages just to make sure I had all the information correct (Name, number of customers, the classification of the customer) before I made the charge to the card. If this information was off to the side, maybe as a kind of receipt, that you could see as you were charging the card that would be helpful! The one thing missing for us is a "standby" option where people can input their information online and will get notified if space becomes free, and can accept the free space if they would like.

Overall, i think this is a great software. For a new user, it is pretty self explanatory without a lot of training involved. However, I would like to know if there is an on line training that I could go through on my own.

The lay out is extremely user friendly and easy to read with multiple bookings and multiple excursions.

When i want to find a reservation the only way i know how is to go to reservations and search by guest name. sometimes i may not remember the guest name and the live manifest does not show me the bookings unless they are checke in.

A platform that is not complicated! A really nice and easy to use platform that allows us to manage our reservations very effectively and ensure that we protect ourselves from making an error. The system is very flexible and easy to make changes.

No real issues to report, the system has provided us with no issues and if we ever face any issues then the team have been great in helping to resolve this.

The service has been great -- immediate answers to all my questions. The system is easy to use and I rely on it heavily to manage our reservations.

Customer support is A+. If I have any questions I can get a quick answer via live chat or a response the next day by email.

Onboard training -- is a bit like drinking from a firehose.

It's easy to use. The tours or events are well organized on the dashboard and can be modified easily. The calendar is the best feature of this software.

Only problem I have is with the payment system. Although it is easy to use there are certain types of payment methods that go through unverified. I may be wrong though since I experienced it only once.

So far so good.

It is user friendly and it help that it easy to navigate.

Sometimes in the middle of transaction it hangs.

With ten years of tourism experience, I wish I had this earlier in my career

That it keep saying a record of all edits. It's very useful to keep track

The notes would sometimes merge or text format wouldn't stay in the notes

Amazing!

Starboard Suite is very user friendly. I appreciate how quickly I can navigate. Simple, fast and efficient.

I have only been using Starboard Suite for a few weeks. I don’t have anything negative feedback at this point in time.

Pleasant

Clear, concise scheduling and reservations. User friendly, straightforward application.

Have to refresh page often, does not update in real time unless you refresh page.

We are very happy that we went with Starboard Suite after reviewing dozens of options. The cost, features, support and ease of use for our customers and staff has all been very positive.

The support is highly responsive and always exceedingly helpful. They are constantly developing and adding new features as well.

Some functions are not completely intuitive for someone who isn't highly technologically minded to access. They are there and actually easy to use, but sometimes I need to be pointed in the right direction. Luckily the support is there to do that quickly.

They have the ability to customize the software to fit our specific needs. Whenever I have had a question or problem, they have quickly answered and resolved any issues that I have had.

I would really like it if you could see what month it is even when you're not at the top of the month.

Excellent overall experience. Customer service, outside concierge sales capabilities, web integration- it’s first class.

I have been in the eco- tourism business for 30+ years, using multiple reservation platforms. Starboard is hands down one of the best systems out there. The system is so naturally user friendly, training is hands on in a few minutes with staff.

More payment gateway options, maybe a visual tablet friendly seating diagram

Being able to specify which resource, tour, or location is great. It really helps narrow things down to a more manageable view and moves the process along very quickly.

I wish it were colour coded. Our company has hundreds of tours a week, and being able to pick a tour out more quickly would be great. I know the specification tools are useful, but even then we've narrowed from 400 tours to 80-100. Having those broken down and a little more visually defined would be amazing. As well, jumping forward to dates can be very tricky. It would be nice to have the option to see one day on the screen alone, or a whole month even. Maybe having a drop down menu with view options?

In the past, a Tour could be overlooked or an important detail no noted. This has not happened with starboard suite.

The system was great at tracking, organizing and detailing our daily tour events. You can quickly scan your events with one simple mouse click.

Quite honestly. I really find no weaknesses in the program. Very happy with it.

It is user friendly, and I like that it tracks all movements. I also appreciate the installation of the workstations, that was absolutely necessary for our operation!

I would like the retail portion to be better so that we could sell tours and gifts in the same program. I would also like to see the entire day on the calendar view, not a whole week at a time.

I like the reports and the that my reservation system has a involved customer support so I don't have to spend hours trying to figure things out.

The library of how-to articles and the quick response of their staff. Whenever I call their support line I always get knowledgeable staff. If I can't figure out how to do something or if I need something done that is unique to my site they are happy to code me a unique solution or take on any challenge I throw at them.

Its still new and updating to the latest apps. They are in the process of coordinating their site with apple apps and other sites that i run with my business.

Bookings are organized well and easy to keep track of.

Sometimes it's unclear which information will save automatically and which need to be saved manually (e.g., notes)

This software looks nice and new so it is very aesthetically pleasing. It's a good program for finding out how people have heard about our company.

I find that this software makes it very difficult at making sure bookings have been cancelled and sometimes booked. The "remove from cart" button is very misleading and allows me to think I'm deleting a booking even when I'm not.

Starboard was professional and helped elevate our business with their advanced system versus others and by taking the time to educate us through out the process. Any questions were immediately answered which made the usage seemless from our current system to theirs. Would highly recommend to others!

Intuitive functionality and system capabilities

Certain functions required to be adjusted by them versus us

User friendly, it's great that it sends emails to customers. Easy to modify and view tours. I like that it uses 12 hour time instead of 24 hour time.

I wish the tours could be color coded, i wish it was easier to book multiple tours in one transaction, i wish there was an option to view the available tours one day at a time, instead of a whole week at a time. Due to this, it's easy to accidentally book tours for the wrong week (the next week instead of the current week, or vice versa)

User friendly, always updating new platfotms. If I have any questions they are always quick to respond.

We've been very happy with the crew at Starboard Suite they've done creating not one but FOUR control panels for us on a tight schedule. Our rep has always been courteous and helpful while providing quick answers to questions and quick solutions to snags. They're open-ness to develop new ideas and expand with our images was incredible. As a small business themselves I believe they truely care about my small businesses. Give them a try, you won't be disappointed! Signed, Hard to please but was pleasantly surprised!

Support and quick solutions to issues. Great communication.

Still growing so some ideas or visions are out on the horizon still. Not necessarily a con but undetermined.

It is very useful in time management and informing me about the groups of people and what I need to complete tasks

Sometimes waviers wouldnt upload instantly