Multiple features and outstanding customer support.

Pros

Not only is the software user friendly and easily managed by our employees, but the SS customer support is outstanding. They have always been willing and able to answer and questions quickly and effectively.

Cons

Cons are slim to none as SS keeps releasing new updates and user-friendly features.

Grateful to Starboard Suite for streamlining our operations!

We researched 7 other reservation platforms prior to committing to Starboard Suite. Not only did we like their pitch the best (because of their amazing customer service, ease of use, and customizability) - but as a HUGE added bonus they were also the cheapest option out of all of the alternatives. If you're not willing to charge your customer a service fee and want to absorb the cost of using a booking platform into your business costs, it can add up quite quickly as many of the similar services charge a large percentage fee.

Pros

The customer service is excellent. They go above and beyond to ensure that their clients are happy with the system. They are quick to respond if you have questions, and they're willing to adjust the platform's features at your request (within reason). This has made all the difference to us, as we feel like the system can be customized to our needs. Understandably, every company will have different operating methods and will use the system in their own way, but having the ability to request features and see them implemented has made a world of difference to streamlining our day-to-day tasks and operations - and we're so grateful for that! You can tell that the staff work really hard and care about their client's satisfaction. Another thing we absolutely love about them is the affordability for using the service.

Cons

If I had to give some small critiques - not 100% of everything is as customizable as I had hoped prior to signing on, and it's not quite as 'pretty' as I'd like it to be. We just went through a rebrand and I would have loved to have made everything align with our new aesthetic. I also find the calendar to be rather bulky, and find myself missing our simpler calendar from our previous reservation platform. Having said that, about 95% of their service IS customizable. And, regardless of whether or not they're able to accommodate a request, the support staff will listen to your needs and do absolutely everything in their power to find a solution for you. They frequently create new features to fit our needs based on our requests, and if one of our requests isn't possible they will take the time and put in the effort to explain why it won't work to your favour rather than just saying 'no.' They go above and beyond regularly.

It keeps getting better.

Pros

The software is easy to use - both for the customer and the client. And it gets easier. The Starboard team is very responsive to customer needs and anticipates "what's next". The ongoing introduction of features shows constant ingenuity, desire to be the best product on the market and an understanding of the product's role in a business. Fees to Starboard Suite are reinvested in improving the product and your own ROI. Totally worth it.

Cons

Every time I have an issue with the software, I mention it to the team. Either they teach me something, show me an alternate way, or put it on their list of improvements. Eventually anything I don't like, goes away!

Alright, but definitely could use updates

I have found that overall the product is too simple for online booking. It doesn't give enough options for controlling bookings and scheduling of employees.

Pros

It is easy to use

Cons

As I said before it is too basic

Best Replacement Software Ever!!

We really hit the jackpot with Starboard, since being forced to give up an in house software program, it was really hard to find something with all the features that each of our departments needed. Starboard has really come through for us, the team worked with us to set up the system the way we needed it make sense for us. This system is almost comparable to what we had before just updated 20 times better. our company books tours for groups and all our clients are impressed with the professionalism of the contracts they now receive.

Pros

Ease of use, Functionality, easy to follow navigation, reporting

Cons

the ability to be able to email right from the program with our own email address instead of a standard starboard one.

A welcome addition to the online booking platform space!

Honestly the ease of guest check in has to be the biggest benefit. Overall the time saved and smoothness of our checking in process is purely down to the starboard system. Made office life so much easier!

Pros

The software is super user friendly, much easier than our previous software Rezdy. Modifying starboard to tweak it our personal needs was super easy. Customer service was 5 star! Loved how the sign in messages used maritime lingo-fun touch!

Cons

We definitely had minor issues here and there, but they always got resolved quickly!

Great reservation platform to guarantee you don't overbook.

Hands down a great experience and outstanding platform capabilities.

Pros

Set's us apart from competition because we can make sure we don't oversell capacity on our vehicles. Platform is very user friendly and when we need customization the tech team quickly works with us to accommodate.

Cons

Not yet a feature to "add to basket" to purchase multiple ticket items in one transaction.

A Growing Product

Overall I find it a great system and I love how helpful rep is! When we have any questions someone always seems available to help out which is very helpful!

Pros

This was my first year working with Wild Whales Vancouver and when I began we were operating with a different reservation system. I didn't realize how much simpler things could be until we had Starboard up and running. Taking reservations and checking people in became a much more straightforward and expedited process. There were a number of things that our company needed from a reservation that starboard did not necessarily offer at the time that we were switching over, however they were very responsive and quick to acknowledge our requests and worked with us so we were able to customize the system to our needs. They are constantly developing the program, and every once in a while they will add a new feature that we didn't even know we wanted!

Cons

I used this program almost daily throughout most of the summer and what I had the most issues with was "the cart". I found that the scheduling mistakes that I make are usually due to a busy office environment and trying to move from one reservation to another and mistakenly editing the wrong reservation due to the cart. I see it's benefit in some situations, however, personally I would probably have liked to just start over with the reservation and only be able to edit it directly under the modify option. I ran into too many issues with the cart and never really used it purposefully. The one other thing that I would suggest is to have more information about the booking on the CC payment page. I would sometimes have to go back a couple pages just to make sure I had all the information correct (Name, number of customers, the classification of the customer) before I made the charge to the card. If this information was off to the side, maybe as a kind of receipt, that you could see as you were charging the card that would be helpful! The one thing missing for us is a "standby" option where people can input their information online and will get notified if space becomes free, and can accept the free space if they would like.

Great things can be done by simple ways

Pros

Starboard is a great tool to organize and facilitate costumer service. This platform is very intuitive and easy to use, everything we need we can find pretty fast. Thus, when we have costumers on the phone or in the store it doesn't take long to make a reservation, payment, changes, and anything we need to complete our bookings and check-in. In addition, Starboard made my first shifts at work way more comfortable as I learnt how to use the platform couple minutes after using it. Yet, there is also something new to learn, as it updates and improves when it needs! Starboard makes life easier for everyone, no matter age and work.

Cons

There is only one little thing that I had a not so positive experience. My first time using it, I was changing a reservation and then after the necessary changes I thought I was back on the platform, but I was still on the "change reservation mode". I almost messed it all up, when booking other costumers, as I was still in a costumer's reservation.

Simplified booking

Starboard Suite reservation system has been a massive upgrade from our previous one. New employees can pick it up in next to no time and making any type of change to a reservation is simple and fast.

Pros

The colouration scheme makes finding, modifying and cancelling any reservation very easy. It's a huge improvement from the software we were using before.

Cons

I did not have any complaints in navigating the software however sometimes the program was a bit slow to load when it was first activated.

FEEDBACK on Starboard Software

We are a tight running internet operation and it is important for the public to see us that way. We do not have a ticket office so our internet presence and success are extremely important to us. STARBOARD helps us deliver solid, immediate customer service. We project a realtime operation that is appreciated when we meet our customers on the boat!

Pros

GREAT information for CUSTOMERS. It is complete and thorough information and it makes our operation look professional. The information in the Boarding Pass is complete and informative..I have few questions from customers after they have received the printout from their ticketing transaction. It is set up like a click through shopping site and this works for me and our customers.

Cons

I wish this was more intuitive as a user. I run into (too easily) the complication of an INCOMPLETE cancellation. I have a hard time finding details on a private charter that has been booked (payment history) ADDING another charge to the charter booking (music, additional time booked for the trip...)maybe this could be customized for our particular business...I would LOVE a live tutorial on this so I could work through mistakes and understandings as I create them..solve the problem/misunderstanding on the spot.

Outstanding reservation system

Pros

My company has used Starboard Suite for several years and would highly recommend their reservation system. Our reservation system is customized, user friendly and relative to our industry. They have developed an app that we used on both IOS and Android platforms. The customer service is without a doubt outstanding. I would highly recommend Starboard Suite reservation software.

Cons

I can not report anything negative about Starboard because they have met all of my needs.

Starboard Suite has surpassed my expectations on all levels!! Especially the Customer Service! A++

Pros

I like the intuitive Control Panel. It didn't take long for me to really dive into the settings and with some excellent customer service and the help of the Starboard Team, I felt really comfortable using Starboard Suite to its full potential. The Starboard Team does an excellent job setting up the software so its turn key ready for use. The communication and promptness of their staff is by far the best of any company I have dealt with these last few months. (and I've dealt with way to many lately it seems). I also really like how clean the customer Interface is. It's very well organized and simple enough for Grandma and Grandpa to use with their new Smart Phone... There are plenty of other features that I enjoy the software... There are really too many to list... Don't hesitate if your shopping around for a reservation software... Do your self a favor and check out Starboard Suite and you won't have to waste your time with the Competitors.

Cons

Zero Cons... any of the minor issues I've had have been quickly addressed and most of the time, it was just my own misunderstanding of how the software works or responds. A little bit of coaching from the staff and the issue what ever it may have been becoming non-existent!!

Fantastic for any rental or tickets sales business!

We think nothing but great things of crew at D3 Solutions. Our company is by no means the biggest company they service but every interaction we've had with them, they treat us as if we were. Everything you want in a business partner you plan to spend many years with.

Pros

D3 Solutions has made our transition from FareHarbor seamless and care free. Their thorough support has made creating our perfect reservation platform a dream come true. The system is easy to operate and with our staff of crew ages 15-70 was easy to train and understand. Their patience with our crew as they transitioned to Starboard Suite from our previous provider was unmatched and the continued support is exceptional and comforting. I love to tell my fellow business owners about this amazing company!

Cons

At first it was a stretch to do exactly what we needed as boat rental company business with a very specific need but they were able to meet our expectations and exceed them.

Incredible Customer Support

The team at Starboard Suite does a phenomenal job responding to inquiries and making schedule adjustments for us and does so extremely quickly. This is great for us when we want to make pricing changes, add new locations, or offer specials. The software is easy to use and the functionality is great for our customers. We shopped around quite a bit and not only was Starboard Suite an incredible deal, they were also the easiest to communicate with and had by far the best customer service. If you are shopping for a scheduling software to use, look no further. These guys are the best!

Pros

Ease of use. A lot of features.

Cons

I would like to be able to make mass changes to mass event adds that I had done in the past.

Starboard has been the missing link to really unite our sales team, reservations agents and online

Cloud based can be accessed anywhere; week view allows you to see multiple options for a tour you want; combines private and public; easier access and integration with accounting; increased transparency and accountability for bookings both private and public; more modern website; pre- and post marketing opportunities...

Pros

It is incredibly intuitive. We are a seasonal operation, and have a large reservations team to train in a short amount of time. Starboard has cut down on training time. I also love the viewing options available - by week, by day, by resource, by event types, etc. The fact that it is cloud based and can be accessed from anywhere. The support team is incredibly responsive to our endless questions/requests.

Cons

So far anything we had issues with, the support team has been able to walk us through solving it or adding something new. Not being able to copy and duplicate a private booking over multiple dates is the only thing left on our wish list.

I love Starboard! It's easy to use, and they are quick to respond to every issue that comes up.

Pros

They have the ability to customize the software to fit our specific needs. Whenever I have had a question or problem, they have quickly answered and resolved any issues that I have had.

Cons

I would really like it if you could see what month it is even when you're not at the top of the month.

Starboard is a great system and easy to learn!

The main benefit would be people not overbooking the boats which is a great relief . Starboard Suites is very organized and it is easy to find customer information when needed.

Pros

Starboard is very user friendly. Its easy for people to learn even if they aren't great with technology. Navigation through the site along with changing trips and such is uncomplicated and in our busy environment you need that. Whenever we have needed help or to change something it gets done right away there's no hour plus wait on the phone. All in all I would definitely recommend it to any company.

Get for small business

I was with SS for 3 years and they worked great. I wish they had more features but that's what makes their cost so so cheap compared to others.

Pros

Very easy, cheap, and great communication

Cons

up to date features and connections with affiliates

Easy to use and very helpful

It helps organize and give a quick overview of the tours that are happening throughout the year at the company I work for.

Pros

I love how it is now colour coated so all of our tours look differently and it is easier to tell what you are looking at.

Cons

I dislike how you cannot see the price of tours without going through the booking of a tour. I honestly cannot think of many things that I dislike regarding the software.

We used another software system that was not compatible to what we needed & Starboard is great!

Keeping track of daily flights and reservations, being able to see immediately if we are going to have a good or bad week.

Pros

Easy to use and navigate. The clarity and script is great and eliminates any overstraining of eyes. The different tabs are self explanatory and covers the Q & A needed to operate the system.

Cons

I really don't have a con maybe the fees but they really are not that bad. Sometimes when there is a refund issued the info has been cancelled but not really an issue.

As a reservation agent for my company, I have found it fairly user friendly!

Pros

Being able to specify which resource, tour, or location is great. It really helps narrow things down to a more manageable view and moves the process along very quickly.

Cons

I wish it were colour coded. Our company has hundreds of tours a week, and being able to pick a tour out more quickly would be great. I know the specification tools are useful, but even then we've narrowed from 400 tours to 80-100. Having those broken down and a little more visually defined would be amazing. As well, jumping forward to dates can be very tricky. It would be nice to have the option to see one day on the screen alone, or a whole month even. Maybe having a drop down menu with view options?

Just starting out with Starboard Suite but the overall experience has been excellent! Super helpful!

Pros

It just works! Customizable and super easy to use. Customers are confident they're dealing with a professional and reputable company on the other end of the internet cable, even if they have never spoken to us by phone or email.

Cons

So far so good...really very little in the way of issues. Starboard Suites has been able to solve anything that's come up and find a work-around if needed. They seem to be very on top of enhancements that would be beneficial to users and their customers.

It has a number of great features that make tour scheduling easy!

Pros

It is user friendly, and I like that it tracks all movements. I also appreciate the installation of the workstations, that was absolutely necessary for our operation!

Cons

I would like the retail portion to be better so that we could sell tours and gifts in the same program. I would also like to see the entire day on the calendar view, not a whole week at a time.

Sophisticated software that is user friendly.

I am impressed with the Starboard Suites Team and their ability to work with the nuances of our company and provide solutions to our specific needs. So far the software has helped our small business streamline reservations, organize our inventory, and open up the ability for multiple people to view our calendar at once. I'm really happy with the software.

Pros

The ability to access your calendar or reservation system from any page. Great features like editing multiple events at one time, or the simplicity of quickly making changes to one reservation. Any request to help personalize the software have been quickly addressed and created for our needs.

Cons

Features that we cannot edit ourselves like the Base Price (but that is a quick email request).

A truly great system and provider!

Pros

A platform that is not complicated! A really nice and easy to use platform that allows us to manage our reservations very effectively and ensure that we protect ourselves from making an error. The system is very flexible and easy to make changes.

Cons

No real issues to report, the system has provided us with no issues and if we ever face any issues then the team have been great in helping to resolve this.

Great reservation system with an accommodating staff that answers all my questions!

I like the reports and the that my reservation system has a involved customer support so I don't have to spend hours trying to figure things out.

Pros

The library of how-to articles and the quick response of their staff. Whenever I call their support line I always get knowledgeable staff. If I can't figure out how to do something or if I need something done that is unique to my site they are happy to code me a unique solution or take on any challenge I throw at them.

Cons

Its still new and updating to the latest apps. They are in the process of coordinating their site with apple apps and other sites that i run with my business.

Our experience with Starboard has been wonderful, quick to process any requests.

Pros

Our business has various locations, including a large variety of shore excursions, tours on both land and water, as well as restaurant operations sold to both public and private groups. Starboard has provided us with an incredible ability to separate these bookings, and provide an extremely in depth method to track sales by locations and customer group. Starboard has customized our reporting and we have developed reports to allow us to utilize the contract function a great deal as well as implement built in accounts receivable tracking. Development and engineers working on our project provided quick results and delivered on time.

Working hard to make it work for us!

Rep (and I'm betting the entire Starboard Suite team) has been working hard to bring our updated system online before season kicks in. And this has been accomplished with humor, patience and sharing of knowledge to make our ticketing system (and a wee bit more) work for our team. The ticket portion launched late last year and has worked like a charm and, thankfully, has been intuitive to our team to handle calls and questions (a busy January). Recommend this group of folks to help move forward online ticket sales and more.

Pros

intuitive. fast. easy.

Cons

so far no downside.

It will take some getting used to but it will be good when things are worked out.

Pros

This software looks nice and new so it is very aesthetically pleasing. It's a good program for finding out how people have heard about our company.

Cons

I find that this software makes it very difficult at making sure bookings have been cancelled and sometimes booked. The "remove from cart" button is very misleading and allows me to think I'm deleting a booking even when I'm not.

from the very first phonecall, the folks at Starboard Suite have been great to work with.

I have not yet found any "cons" to our relationship with Starboard. They and their product have " performed as advertised" so far.

Pros

We were completely unaware of what we needed, or even what we wanted, in a software for our new startup business. At Red Boat Water Tours, LLC, when we sit around our corporate offices, we're literally sitting around our kitchen. When I converse with Michael at Starboard, I get the same intimate image of their company and that is comforting.

Kind of confusing to use.

A lot of clients have figured out how to use it and we don't have to bother helping them book their reservation.

Pros

I will say a lot of people do understand how to use the system and get their reservation through on their own. I just wish the system was super easy and everyone got in on the first try. But we don't live a perfect world.

Cons

customers get very confused by putting their vouchers in from groupon. They have to call and need to be walked through every step because they can't figure it out on their own. i wish the system was more self explanatory so people wouldnt need to call and ask for help.

Game Changer for our business

Starboard was professional and helped elevate our business with their advanced system versus others and by taking the time to educate us through out the process. Any questions were immediately answered which made the usage seemless from our current system to theirs. Would highly recommend to others!

Pros

Intuitive functionality and system capabilities

Cons

Certain functions required to be adjusted by them versus us

I am much older, and I found this system very easy to learn.

Easy.

Pros

Easy to use. Very easy to find my way around the system. It is great to locate a client at any time. I like that I can put in a clients name, company name or client number for easy location. I like that we can bring up one vessel at a time, as it makes it easier to check while on the phone.

Cons

I would like the bookings that are tentative, color coded, so it would be easy to tell that it is not a confirmed booking. It would be great to color code, tentative, confirmed and Bus tours , as we have so many. It would help at a glance to see what we really have booked.

Excellent company

Pros

constantly improving and making changes for the better

Cons

there are a few restrictions, but it is because of the type of business we operate

I use this system at work for booking tours, decently easy to use.

Pros

User friendly, it's great that it sends emails to customers. Easy to modify and view tours. I like that it uses 12 hour time instead of 24 hour time.

Cons

I wish the tours could be color coded, i wish it was easier to book multiple tours in one transaction, i wish there was an option to view the available tours one day at a time, instead of a whole week at a time. Due to this, it's easy to accidentally book tours for the wrong week (the next week instead of the current week, or vice versa)

Amazing capabilities and support! Easy on the customers wallet too!

We've been very happy with the crew at Starboard Suite they've done creating not one but FOUR control panels for us on a tight schedule. Our rep has always been courteous and helpful while providing quick answers to questions and quick solutions to snags. They're open-ness to develop new ideas and expand with our images was incredible. As a small business themselves I believe they truely care about my small businesses. Give them a try, you won't be disappointed! Signed, Hard to please but was pleasantly surprised!

Pros

Support and quick solutions to issues. Great communication.

Cons

Still growing so some ideas or visions are out on the horizon still. Not necessarily a con but undetermined.

Starboard Suite Saved Our Ass

My wife and I have a small ferry company and our online reservation service crashed. Starboard Suite had a program that works so well that we were up and running in a couple days. Support was instant and constant. They tweaked things specifically for us. Our office manager and my passengers love this system that we use mostly for online reservations.

Pros

Great support, easy to use

Cons

needs to reflect actual ferry services a bit better. There is no dropdown in this form for Maritime Transportation!

Naples Transportation and Tours

The most helpful part is the customer service we have available to us any time we need it. The Starboard staff is helpful, patient and suggestive when you come to them with any questions, concerns or just need HELP!

Pros

I love having the booking numbers current at all times in one spot at your finger tips! It makes it so easy to control the numbers per tour, being able to adjust the availability per tour also! And most of all blocking out tours for Corp. Groups, that is a blessing!

Cons

No cons other then our own with learning the system in the middle of our busy season, but once everything clicked it was worth it.

Have been using them for over a year, I dont know how we survived before them.

Pros

User friendly, always updating new platfotms. If I have any questions they are always quick to respond.

Best System for Tourism

The training day was very helpful and the staff is pretty much always available to answer questions or help identify problems.

Pros

This is by far the easiest reservation system I’ve used to book reservations. Easy to view and sort the calendar and dashboard features, and the mobile app works surprisingly well in a pinch when I don’t have my laptop. Refunds and cancellations are smooth and easy.

Cons

It is a bit difficult to add employees to events, but it’s not really something that is a deal-breaker. Can be a bit slow at times, needs a good WiFi system.

Starboard Suite makes my day that much easier!!

Coming from a paper system, the Starboard Suite reservation system makes my day as a Captain that much easier. I can log in from home before my day begins and see what trips I have, and how many passengers for each. I can also look at this system remotely from my iPhone throughout the day and see any updates to the passenger count that may have occurred! Overall a great improvement over the old paper-based system!

Pros

The ability to login from home and remotely to view the trip schedule.

Cons

Not being able to view one "one day" at a time. With a huge fleet, the monthly calendar displays too much data on the screen. I would like to have the option to be able to see just one (1) day at a time.

An improvement on our old system

The reps have been really proactive working with us to give us a system with features we demand. We have been coming at them with things we want/ need and they are on it creating a system that is practically custom built for us. Their response time to our questions and wants is super fast. On the whole this is a real improvement from our old system and they are constantly making it better.

Pros

Less paper as you can charge credit cards through the system.

Cons

Inability to see if people have opened mass emails (but they are working on it!)

Best customer service ever! Very responsive.

Keeps track of our cruises and easy to see real-time availability.

Pros

Extremely intuitive for our clients and reservation agents. The customer service agents are extremely good about getting back to us.

Cons

Fairly expensive. It is a great software, but the per person charge takes a fair amount off of our bottom line.

We have been using this online booking system for awhile and it makes things quick and easy!

People quickly booking trips for the family and friends. Business is growing and we love to see new faces.

Pros

How user friendly, quick, and easy it is to use. You can put options to have addons easily provides for guests booking and it is very easy to make a manifest off of the booking site! Also people help you design your pages as well!

Cons

It would be nice if you could edit multiple trips instead of individually. Everything else works amazing.

Sarah's Review

It is an incredibly easy software to use (previously using Rezdy) that saved a lot of time checking in customers.

Pros

It was very easy to learn and easy to remember how to use. I was an infrequent user but found it very self explanatory.

Cons

adding discounts and merchandise purchases were more difficult.

User friendly, clean and lots of options for streamlining setting things up.

Pros

I like that you can do a lot within the calendar (add trips, reservations, etc). Also, it puts what you are working on in a cart, so if you get sidetracked or it times out you can still work within that reservation.

Cons

The retail side could be a bit better - pull downs for retail sails during a check-in instead of having to list everything in the first reservation screen.

used it while employed with Murphy's the cable wharf

Was implented in my every day work routine

Pros

The software was easy to use and easy to access. It was easy to pull up records pertaining to ticket dates linked to whomever purchased the tickets. Another pro is keeping peoples sensitive information private and secure

Cons

not automatically refreshing when tickets are sold font and interface a little small, but it's not cluttered

Starboard

With ten years of tourism experience, I wish I had this earlier in my career

Pros

That it keep saying a record of all edits. It's very useful to keep track

Cons

The notes would sometimes merge or text format wouldn't stay in the notes

Easy to use

Starboard has been a blessing for work. It allows multiple people to see the same thing and make adjustments if needed, either at our kiosk or while out away from work. This is one of the easiest applications I have ever used. I highly recommend this to business owners.

Pros

I’m able to view and adjust multiple options while dealing with customers.

Cons

The only think I don’t like about Starboard is that it logs me out, but it’s not a con....it’s a security feature and it’s really beneficial.