--- title: "The Flybook Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of The Flybook. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if The Flybook is a good fit for you!" source_url: "https://www.softwareadvice.com/tour-operator/the-flybook-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Reservations Software](https://www.softwareadvice.com/hotel-management/reservation-comparison/) / [The Flybook](https://www.softwareadvice.com/tour-operator/the-flybook-profile/) / The Flybook Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/tour-operator/the-flybook-profile/) Reviews [Alternatives](https://www.softwareadvice.com/tour-operator/the-flybook-profile/alternatives/) # The Flybook User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 64 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 43 reviews (67%) - 4 stars: 19 reviews (30%) - 3 stars: 2 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Front end system is very professional looking and makes it simple for people to add items to their cart and also has an up-sell feature. - It has made managing our business in a professional way achievable - We switched to The Flybook initially because of their emphasis on customization for a diverse customer base. ### Most mentioned cons - Not being able to have direct links in the booking forms - Reports: usually not compatible with excel (date format always wrong) - unable to assign guides to multiple trips! ## The Flybook customer reviews Showing reviews 1-25 of 64 (page 1). ### The Best Option for Multi-day Tours, Single Day Tours, and Rentals in one solution - Overall rating: 4/5 - Reviewer: Annemarie K. - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Our company has searched high and low for a software solution to managing out product inventory across multi-day tours, single-day tours, and bike rentals. Each of those three types of products has huge variation that also needs to be managed. The Flybook is the only software solution that has come close to working for the complexity of our business. We are happy to have the capacity to book customers online and manage our true inventory on the back end. We have a great working relationship with the team at the Flybook and they have been very receptive to feedback and relatively quick to implement changes to help solve our problems. Their customer service team is excellent. #### Cons We have watched the software improve dramatically, but there are some limitations in how effectively we are able to use it. It's not easy to extract data from the system for whatever reason, reporting, printing documents with customer booking information, or printing documents with information about a trip (start and end time, pick-up time, customer names, etc). Though some improvements have been made here, it is still a difficult point for us. #### Vendor response Thanks for your review, Annmarie. Getting AOAs feedback has been invaluable for us. We have some more advancements coming in reporting we'll keep you posted on! Replied June 2017 --- ### Has the Bells & Whistles We Needed! - Overall rating: 4/5 - Reviewer: Shelby L. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The complexity of Flybook creates a robust operations management system unlike any of the previous THREE reservation systems we've used (e.g. ARS, Xola and Zozi). #### Cons There is a steep learning curve at first, though this is only from the administrative perspective, as it is quite user-friendly for just taking a simple reservation. #### Vendor response Thanks for your review, Shelby! We're happy to hear the Flybook has been the most functional system you've used. We look forward to continually improving all the "bells and whistles" and getting to work with your team! Replied April 2022 --- ### It's OK, this is our second year with the system and we are constantly fielding complaints - Overall rating: 3/5 - Reviewer: Earl W. - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered some rental management, and some ability for clients to make reservations online. Overall the number of phone calls on the system front end is not helping us like we had hoped it would. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Looks are OK, Pictures are to big. Kind of allows us to keep track of rentals.customer service is always prompt with responses. #### Cons Pictures are to big and require scrolling to sign up on the front end. System does not auto save when a client continues to payment. They have to hit save first, None of them do so we have to call them all the time. Big waste of time.sometimes bikes are available. They are on the back end! not of the front. Customers struggle all the time. Call us to make reservations, More waste of time.NOT SECURE SERVER!!! Can't swipe cards with walk ins. Information is all over the place for rentals and activities. To many clicks to find stuff. Staff hates it. Cant change the bike on front end when making reservation, Add Rental goes to the same bike. Log in does not stay logged in. Always have to re log in. Waste of time. Lots of useless information on the dashboard that you can't click to make it useful. To many clicks to make a backend reservation. Stuff we don't use still is there. It should be pick a bike to click the dates and boom reservation. #### Vendor response Hi Earl, We really appreciate the candid feedback and take it very seriously. i think there are a few things we can help you with right away that are mentioned here, and a few ideas here we'd like to consider how to solve for you. We definitely do have a secure server. We have appreciated your business and hope to make things better for you and your staff! You'll hear from us shortly. Replied July 2017 --- ### Robust Booking Software That Helps Your Business Grow - Overall rating: 5/5 - Reviewer: Blake M. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, flybook is amazing. Great customers service too! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love that customers can book on our website for guided fishing trips, kayak rentals, multi-day trips, and more. #### Cons It's an incredibly powerful tool and it takes quite a bit to learn the back end. #### Vendor response Thanks for the review, Blake! We're so glad you have seen growth & success since implementing Flybook in your business. We look forward to continuing to work with you! Be sure to reach out to our Advisory Team if you need help with any specific features or tools! Replied April 2022 --- ### Good booking platform - Overall rating: 4/5 - Reviewer: Zeke H. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been a good experience and I just hope changes for the better keep getting implemented. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease to use once all set up. This is easy for the employees and clients. #### Cons Could have a better app for the guides to use. Some things are not accessible via the app. #### Reasons for choosing The Flybook We used it previously. #### Reasons for switching to The Flybook The other platform was going away. #### Vendor response Thanks for the review, Zeke! We plan to continue implementing updates and changes for the better. If you have specific feedback on the mobile app, please share with our Advisory Team at advisors@theflybook.com. We appreciate your partnership! Replied March 2022 --- ### Love the functionality of Flybook - Overall rating: 5/5 - Reviewer: paula p. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love Flybook! It has change my life and business in so many great ways. I use to do all my reservatioons by had. Once I learned how to use Flybook ( It was a learning curve for sure) It freed up so much of my time using online booking. #### Cons It was heard to initially learn the software, but support was there for me the whole way. #### Vendor response Thanks for the review, Paula. We are thrilled to hear that implementing Flybook really changed your business & life overall for the better. We are grateful for your partnership & look forward to working with you for many more seasons to come! Replied April 2022 --- ### Long time users. Can't imagine our business without it. - Overall rating: 4/5 - Reviewer: Ian R. - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered Extra hassle in my day #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The best part of this software is the automated billing and payments. We're a tiny operation so that allows us to focus on the guiding aspect of the business and let the software handle the billing and payment transfers. Also very nice that customers can book trips on their own via the software while we're out on the river. #### Cons Updates are a fact of life in today's world and we've been in business since before the internet was part of anyone's business plan. Many upgrades require us to start almost from scratch creating our profiles for trips. This is a relatively rare event but particularly painful for folks like us who specialize in fly fishing and have zero interest in being around computers. Also, since we are so small we often do custom types of trips that have been almost impossible to set up even with great assistance from FlyBook staff. Most options for most types of guide businesses are covered but it seems like we've always found something that isn't quite possible and requires an analog workaround. --- ### User Friendly - Overall rating: 4/5 - Reviewer: Gabby S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love the customer service, and features #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease at which you can learn all the functions - very user friendly, and intuitive #### Cons The inability to integrate the waivers completion with a customer daily report #### Vendor response Thanks for the review, Gabby! We're happy to hear you've had a good experience with the Flybook. Regarding waivers reporting, if you haven't yet let our Advisory Team know what you're looking for, please reach out! There may be an additional feature or report that they can make work for your needs & your feedback is always important to help us grow & improve the product. We look forward to continuing to work with you! Replied April 2022 --- ### Flybook - versatile for a company offering tours and experiences - Overall rating: 5/5 - Reviewer: Lena W. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Overall, flybook accomplishes a lot in one login! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Multiple ways to get the job done - so depending on one's work style, you can choose what makes the most sense to you. There are multiple calendar views and ways to edit tours on the spot - it can handle surprises. #### Cons The opposite side of the coin on the multiple ways to do something - some times people want it done in the way they do it. Have to ensure good communication within the team! #### Vendor response Thanks for the kind review, Lena! We appreciate your feedback. If you need any assistance with training or communicating Flybook processes to your staff, don't hesitate to reach out to our Advisory Team for some resources! Replied April 2022 --- ### Great Reservation System - Overall rating: 5/5 - Reviewer: Amariah D. - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, I LOVE the Flybook reservation system. My staff were all able to learn it quickly, once I got up to speed with creating new items and settings I was able to do that quickly and easily. The team at the Flybook is always working hard to improve the system and come up with solutions for whatever challenges we bring them. The system is extremely versatile and is able to work well with many different type of promotions that your business may want to run. The Flybook team is extremely receptive to feedback and requests. The one and only thing I don't love is that when you call the technical support phone line literately no one ever answers the phone. However, in the same breath, they are very responsive to emails and resolve issues very quickly. Sometimes you just want to be able to pick up the phone and get a quick answer for smaller things that may come up with out emailing to open a support ticket. This one small annoyance is far outweighed by the many benefits the Flybook offers. I would whole-heartedly recommend this system to anyone looking for a comprehensive reservation system for their business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to train staff to use the software, versatile, company very open to feedback, always updating and improving. #### Cons Phone support #### Vendor response We really appreciate your review, Amariah! It's been great getting to know you and work with you and the team at Treeumph! Thanks for the feedback on the phone calls (you know you can always call me, too!). Look forward to more brainstorming and development with you! Replied April 2017 --- ### The Flybook has greatly helped expand our operation and increase our reach to the online community. - Overall rating: 5/5 - Reviewer: Blake C. - Product usage: Used daily for less than 6 months - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. Ease of use: very small learning curve, user-friendly UI 2. Customization: The Flybook can be molded to the way you see fit, as there are many options for lodging, activities, rentals, and any other reservation type you need to implement. 3. Customer Support: The Flybook support team is very catering to your needs, and are very helpful with questions in the first few days of learning the ins and outs of the software. Fast responses, even on busy weekends. 4. Online Presence: The Flybook's user interface and corresponding widget that is implemented on your website is very user-friendly. In just a few clicks, the customer can have what they want, when they want. #### Cons There isn't much I dislike about the software. Our operation is a little larger than most recreation-based companies, as we have a lodging component, and animal encounters. Even though there were a few options The Flybook did not have, which we needed, they have accommodated us with software updates and implemented new options to create the right setup for our business. #### Vendor response Blake - you have been SO great to work with. We love that we get to call Wilstem Ranch a partner of ours. Thanks for your review and for your business! Replied July 2017 --- ### I've been working with Flybook for five or so years - Overall rating: 5/5 - Reviewer: Tonimarie S. - Product usage: Used daily for more than 2 years - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software has come a long way in the time that I have been a user. I like where the company is going and the customer support that I receive from Flybook. #### Cons I would love to have a way to access (view, not necessarily change) my calendar quickly without the need for internet. The feature to download to a google calendar is nearly useless when changes on Flybook do not quickly and automatically sync in a google calendar without refreshing the links. --- ### We use The Flybook for our online and back end reservation system. - Overall rating: 4/5 - Reviewer: Matthew K. - Industry: Recreational Facilities and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered We require reservation, no walk-ins, so the reservation filters allow us to control the flow of customers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Flexibilty to make changes to suit our needs, and ease of creating promo codes with various options. Statistics are very helpful. #### Cons We have had some issues with the link to SmartWaiver. maneuvering through the back end has improved. #### Vendor response Thanks for the review Matthew! It's been so great working with you and your team, and look forward to advancing the system continually with your great feedback. Replied June 2017 --- ### Excellent Rental Management System - Overall rating: 5/5 - Reviewer: Alexander R. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great features and easy to use. The back end support is great and simple pricing model. #### Cons Somewhat complex to learn and set up, but their support team is great to help. #### Vendor response Thanks for the review, Alexander. We look forward to continue working & growing with your team! Replied April 2022 --- ### Change is hard, but Flybook is user friendly, great customer support. Very personalized experience. - Overall rating: 5/5 - Reviewer: Sara B. - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered Great support. They are very receptive to changes, and implement those as quickly as possible. The system is easy for new users to learn. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Once everything is set up, it's a very user-friendly system. There are many options for customization, and if something is missing or can be improved upon, the support team will find a solution and implement it quickly. Aside from their personal approach, we liked the Flybook because of their calendar viewing option. We went through demos with many software companies and Flybook seemed like the most well rounded company in terms of pricing, features and support. #### Cons Set up can be a bit daunting, but that's the same with any system. Once that's complete it's smooth sailing. --- ### Awsome Product - Overall rating: 5/5 - Reviewer: Joseph D. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros lets us rent our equipment to our students and track usage across all platforms. #### Cons this software works fantastic, there is nothing not to like. --- ### The Flybook is amazing! - Overall rating: 5/5 - Reviewer: Traci S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience with The Flybook has been amazing. We have had no issues with the system and so glad that we chose this software over others on the market. The software allows us to track and book our reservations in a seem less fashion. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros What we love about The Flybook is how user friendly the software is for our staff to use as well as our guests to book our tours. #### Cons No Cons so far! We love the software and so glad that we chose this to be our booking software. --- ### Amazing and flexible company to work with - Overall rating: 5/5 - Reviewer: Russell S. - Product usage: Used daily for more than 2 years - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great for keeping track of multiple trips at a time and the mobile access to book trips out of the office #### Cons I really would say that I have nothing that I dislike about this product. Even if there is a function that I don't understand the support and customer service is above and beyond --- ### Robust platform that gives the client control over guest service. - Overall rating: 5/5 - Reviewer: Micah S. - Product usage: Used daily for less than 2 years - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that the software is web based, and has good uptime. The software is intuitive, and the customer support is better than any other software I've used. #### Cons Hard to say anything bad about the software. Would be nice if it had an equally robust POS for retail goods. #### Vendor response Thank you Micah! For both the review and the feedback. Your partnership has been truly priceless. We look forward to more innovation together! Replied July 2017 --- ### Flybook has been a great addition for us! - Overall rating: 5/5 - Reviewer: Casey M. - Product usage: Used daily for less than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great way to increase rental business and streamline the checkout process. Amazing support and help with set up. #### Cons A bit spendy per reservation, but worth it. We decided to change our system and add service charge to the checkout so the customer pays not us. --- ### Flybook took time to get used to, but with more practice, I learned that it was a helpful tool. - Overall rating: 4/5 - Reviewer: Lauren S. - Product usage: Used daily for less than 6 months - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The organization of dues and fees was nice. I liked how you could see the exact history of what transactions and actions were taken on the account or reservation. I loved that we could add notes to the reservation to review later. #### Cons It didn't always go in the same order of our reservations. I felt like we had to jump around a lot and sometimes there were dead ends that didn't make sense. #### Vendor response Thank you for the review, Lauren! We can't tell you how much we appreciate working with Keweenaw Adventure Company. Replied February 2018 --- ### Best Customer Support - Overall rating: 5/5 - Reviewer: Sami S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is overwhelming to use at first, but I feel like I really understand the system now and it has helped make our registration process easier. Thank you, customer support! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer support is the best part of the software. For our business I schedule activities often and I like that I can create different terminal experiences for an individual that signs up alone and for a group of people that are signing up. I can set a lead client for groups to help me "stay on top" of registration. #### Cons Sometimes there are instances where you have to adjust a setting in two different places (like promotions). It is not as straight forward for fixing a problem, but that is what customer support is for. They have helped me so much. #### Reasons for switching to The Flybook Too "big" for our size #### Vendor response Thanks for the review, Sami! We are happy to hear that you've grown confident with using the system & are pleased with our customer support. We look forward to continuing to work with you & your team! Replied April 2022 --- ### Great booking tool for fishing guides - Overall rating: 4/5 - Reviewer: Travis W. - Verified reviewer: Yes - Industry: Fishery - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of front end booking system and how it connects to our website. Front end system is very professional looking and makes it simple for people to add items to their cart and also has an up-sell feature. The staff calendar feature and well as the my calendar feature is very easy to use and look over for our guides and users. Selling and tracking gift certificates is simple and easy to manage. We use mailchimp as our email marketing platform and it is easy to add "book now" buttons into the campaigns that take customers directly to the activity we are offering. Collects guest feedback and allows guests to add a tip after the trip has ended. Automated reminder and thank you emails go out before and after a trip, and when the trip is booked on the front end an auto confirmation email is sent about that specific activity. The auto thank you emails have allowed us to get more google reviews than any of our competitors. #### Cons The software can be difficult for users to learn if they are not completely computer literate. There are so many working pieces to the Flybook process and various ways to add or make changes to reservation that many users I have worked with get confused or lost in the process. I feel like I am very well versed in the overall process and I can train our users myself, but be prepared for many hours of training time to be able to use the Flybook to its fullest potential. I would also like better accounting reports or the ability to tie The Flybook into QuickBooks. #### Reasons for choosing The Flybook FareHarbor had much higher booking fees that would have greatly increased the cost to our customers. #### Vendor response Thanks for the review, Travis. Be sure to let our Advisory team know what you're looking for as far as accounting reports & we may already have tools available that can work for your needs, but we're also always listening for feedback & recommendations for improvements! We appreciate your partnership & look forward to continue working with you. Replied April 2022 --- ### The Flybook drastically elevated our operations for the better. - Overall rating: 5/5 - Reviewer: Celie D. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered The Flybook has changed the way we do business. The staff at the Flybook have been patient, and kind and many of them now feel like friends. Our onboarding specialist,[SENSITIVE CONTENT]visited the area and we went out for a hike. These are a group of people who are real, fun and genuinely caring about us and our business. This relationship has been an ideal partnership. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As the Operations Manager for two (2) businesses that interact directly and indirectly The Flybook has created a level of ease in management that has quite literally changed my day-to-day life/work. Before the Flybook we worked with Peek Pro but were unable to easily manage all that we offer and were still using a google calendar for scheduling and staff. What I love most about the software is that I can manage it with little assistance. I am not a tech person but the design and use are intuitive and because there are multiple ways to do an action I am easily able to train staff to accomplish tasks or manage staff and reservations easily because they do not have to follow a strict "how-to" in order to be successful. I also really love that nearly all of our operations are managed within the Flybook (we are a full-service bike shop so our bike maintenance and service are managed outside of the Flybook). #### Cons Over the past two years, there have been small challenges we have seen with the Flybook. The challenges are primarily based on managing our accounting. The system allows us to work with third-party resellers easily but managing the different tax rates and invoicing or collection is not always easy. This is not my specific responsibility although I know the Flybook is currently working on an "Accounting Center" that we hope will help some of these challenges for our accounting manager. #### Reasons for choosing The Flybook Other local companies had done the research we were doing and ended up choosing the Flybook and recommending them to us. Also, our experience with the Flybook sales and onboarding staff was awesome. They are really really great people. #### Reasons for switching to The Flybook Peek was costly and did not allow us to manage all of our offerings through it. #### Vendor response Thank you for the review, Celie! We can't wait for the accounting center to launch, either. We appreciate your partnership (and friendship) so much! Replied July 2022 --- ### Corolla Adventure Park - Overall rating: 4/5 - Reviewer: Zoe J. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We switched to The Flybook initially because of their emphasis on customization for a diverse customer base. We continue to have a lot of personal attention even as they grow in scope. They have never advertised integrations or improvements without follow through. As with any booking system appealing to many different company types, there will be some aspects that aren't a perfect fit. Our concerns are met with honesty and helpful work arounds. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The front end experience is great. The reporting has been awesome to help us organize our data to better direct our marketing, staff incentives and retail ordering. #### Cons A lot of the customizable versions of ticket-types, promotions etc. require finesse to get just right. Editing post-creation is difficult. The back end calendar is clunky for our business type, although I could see it's functionality especially for multi-day adventures. #### Reasons for choosing The Flybook With The Flybook we would have the least amount of our business flow to change in order to implement. It was a more flexible option with the customizable nature of your viewing and booking screens. After pursuing options pretty tirelessly for almost 2 years before switching, I came to value the kindness and attentiveness of the sales person or technical team that set up the demo. We believe good customer service is a reflection of the quality of the product so The Flybook to the lead there. #### Reasons for switching to The Flybook We are a small business and didn't like the corporate nature at FareHarbor. Every couple of months we would have a new point of contact that we had to teach about our business from scratch to get the simplest of help. While we liked some features, overall our feeling was that our operation was not as important as larger clients and our requests were often never expressed to anyone who could offer solutions. #### Vendor response Thanks for the awesome review, Zoe! We love working with your team at Corolla and look forward to continued growth together! Replied March 2022 ## More reviews [Next reviews](https://www.softwareadvice.com/tour-operator/the-flybook-profile/reviews/?page=2) --- The Flybook Reviews, Pros and Cons - 2026 Software Advice