# TripWorks Software Reviews, Demo & Pricing - 2026 > Review of TripWorks Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/tour-operator/tripworks-profile --- [Home](https://www.softwareadvice.com/) / [Reservations Software](https://www.softwareadvice.com/hotel-management/reservation-comparison/) / TripWorks Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/tour-operator/tripworks-profile/reviews/)[Alternatives](https://www.softwareadvice.com/tour-operator/tripworks-profile/alternatives/) # TripWorks 2026: Benefits, Features & Pricing Wondering if TripWorks is right for your organization? Our Reservations Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview TripWorks 4.8 [(46)](https://www.softwareadvice.com/tour-operator/tripworks-profile/reviews/) Pricing Pricing available upon request ### About TripWorks Designed for small to large travel agencies, TripWorks is a cloud-based reservations solution. It enables travel agents to manage clients, their trips and reservations, as well as their profiles and preferences. This software is great for agencies that have multi-branch locations. It offers a dashboard where users can see all of their sales information in one place. They can also use the dashboard to find the best deals for their customers. TripWorks can be utilized to create custom reports based on the clients' travel history and preferences so agents can better cater to their needs. Travel agents can use tools like customer profile flagging and refund confirmations to increase sales for both new clients and repeat customers. Wondering if TripWorks is right for your organization? Our Reservations Software selection experts can help you in 15 minutes or less. ## TripWorks User Interface ## Popular TripWorks Alternatives Main Product TripWorks 4.8 [(46)](https://www.softwareadvice.com/tour-operator/tripworks-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.68Value for money - 4.84Customer support - 4.74Functionality Pricing Available upon request Get Price Alternative Product [Eventbrite](https://www.softwareadvice.com/ticketing/eventbrite-profile/) 4.6 [(5786)](https://www.softwareadvice.com/ticketing/eventbrite-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.47Value for money - 4.32Customer support - 4.51Functionality Pricing Available upon request Get Price Alternative Product [Booqable](https://www.softwareadvice.com/retail/booqable-profile/) 4.8 [(1166)](https://www.softwareadvice.com/retail/booqable-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.73Value for money - 4.82Customer support - 4.57Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Hostaway](https://www.softwareadvice.com/hotel-management/hostaway-profile/) 4.8 [(1576)](https://www.softwareadvice.com/hotel-management/hostaway-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.56Value for money - 4.72Customer support - 4.65Functionality Pricing Available upon request Get Price Alternative Product [Lodgify](https://www.softwareadvice.com/hotel-management/lodgify-profile/) 4.5 [(1310)](https://www.softwareadvice.com/hotel-management/lodgify-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.34Value for money - 4.56Customer support - 4.37Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [OpenTable](https://www.softwareadvice.com/hospital-management/opentable-profile/) 4.7 [(1320)](https://www.softwareadvice.com/hospital-management/opentable-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.61Value for money - 4.50Customer support - 4.63Functionality Pricing Starting at $149.00 per month Get Price ## TripWorks Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Starter Pricing available upon request No plan information available Enterprise Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## TripWorks Features - Popular features found in Reservations Booking Management Calendar Management CRM Customer Support Group Reservations Inventory Management Mobile Access Promotions Management Rate Management Reporting/Analytics - More features of TripWorks Access Controls/Permissions Activities Booking Activity Dashboard Alerts/Notifications Appointment Management Attendance Management Attendee Management Availability Management Barcode/Ticket Scanning Billing & Invoicing Booking Notes Calendar Sync Central Reservation System Channel Management Client Management Communication Management Contact Management Customer Database Customer Data Management Customer History Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Data Import/Export Discount Management Document Management Drag & Drop Dynamic Pricing Electronic Payments Email Marketing Email Templates Event Calendar Event Management Event Ticketing GDS/OTA Integration Invoice Management Itinerary Creation Marketing Automation Mobile Ticketing Multi-Currency Multi-Day Booking Multi-Language Multi-Location Online Booking Online Payments Online Registration Online Ticketing Onsite Ticketing Package Creation Payment Processing Point of Sale (POS) Price/Margin Management Pricing Management Print-at-Home Ratings/Reviews Real-Time Updates Reminders Reporting & Statistics Reservations Management Resource Management Room Booking Sales Reports Search/Filter Season Tickets SMS Messaging Social Media Integration Social Promotion Supplier Management Surveys & Feedback Third Party Booking Third-Party Integrations Ticket Brokering Ticket Reservations User Management Vendor Management Visitor Registration Waiver Management Website Integration ## TripWorks Integrations Google Ads Integration rated undefined from -1 review HubSpot CRM Integration rated undefined from -1 review Expedite Commerce Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Stripe Integration rated undefined from -1 review Twilio Integration rated undefined from -1 review See all 12 integrations ## TripWorks User Reviews Overall Rating 4.8 Ratings Breakdown 5 93% 4 2% 3 0% 2 4% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.7 Customer support 4.8 Functionality 4.7 AB Andrew B. Verified reviewer Entertainment 2-10 employees Used daily for less than 6 months Review source Reviewed August 2022 Efficiency cut our time by 90% 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: As a weather dependent to her operator, we are constantly rescheduling our guess and adjusting reservations based on the timing and the weather forecast for a particular day. With any other software that we investigated, rescheduling was a time consuming task, often taking several hours a day. This single feature alone saved our team at least 2 to 3 hours per day and solved numerous issues. from a client perspective, this software allows them to simply click a link and go through the process as opposed to tons of back-and-forth friction points, which used to hinder sales. Nearly every other point in the software surly self-explanatory and intuitive, and to me from our side and the client experience side, with easy to use features, attractive interface, and more. Further, support is incredibly responsive to any means, often helping solve issues in minutes or hours that used to take days, weeks, or simply ignored with our past providers. It was the best decision we made for our business, and as much as I think that I want all of my competitors to switch, I hope they don’t find out! Cons: There were a few initial items that seemed like they should have known already, however they were very responsive to listen, learn our needs, and solve the issues nearly immediately! Further, they went above and beyond with customer service to actually take the lead on implementation issues and have it resolved before they called us back. Reasons for switching to TripWorks A significantly better customer experience ultimately led to the difference, however the rescheduling feature and quite simply a much better overall product made it a no-brainer choice. If I thought we made a good decision, while we were still trailing the software, our past software provider immediately cut off our access with several threatening and hateful emails, which confirmed our positive thoughts for the decision to switch instantly. Read More EC Eliav C. Verified reviewer Airlines/ Aviation 11-50 employees Used daily for more than 2 years Review source Reviewed August 2022 TripWorks is better than fareharbor and peek 5 Overall they are a great booking software to work with. We moved to them because they had better technology to help us earn more revenue than Fareharbor or Peek, and we have. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: They are a small agile company and do listen to users about product changes. 3 things I really like about the software (Were all our ideas that they added in the last 12 months): 1. Allow users to reschedule their tour on their own when we have to cancel for any reason (Mainly weather) 2. Allow us to see draft purchases right away and call those prospects to close them (They are the only platform that currently allows this) 3. Tipping feature is awesome. We used to get $250-$400 in tips per tour. Now we get $800-$1000 per tour group. Cons: They can be slow to build new features, however, they do eventually build them. The ones they do build end up being features that make us more money. Reasons for choosing TripWorks They lied to us and said they had a cap on fees. They have a cap on fees per ticket, but not on the whole booking. It's a bait and switch. Reasons for switching to TripWorks They didn't have the option to let customers rebook from canceled flights and didn't have a tipping system that made sense. Read More CW Connor W. Verified reviewer Hospitality 11-50 employees Used daily for more than 2 years Reviewed April 2024 Tour operator review 4 Ratings Breakdown 5 Ease of use 3 Value for money 4 Customer support 5 Functionality Pros: what we like most about tripworks is its ease of use Cons: certain customer service representatives, others are exceptional Vendor Response Thank you for your kind review! We’re delighted to hear that what you like most about TripWorks is its ease of use. Making our platform intuitive and user-friendly is a top priority, so it’s great to know that it’s making a positive difference for your business. We’re also thrilled to hear that certain members of our customer service team have stood out as exceptional. We take pride in providing outstanding support, and it’s wonderful to see that reflected in your experience. I’ll be sure to pass along your compliments to the team—they’ll be glad to know they’ve made an impact! Replied September 2024 Read More VB Victoria B. Verified reviewer Airlines/ Aviation 2-10 employees Used daily for less than 6 months Review source Reviewed August 2022 Wonderful Upgrade! 5 The customer service that has been provided by TripWorks has been better than customer service from any other platform that I have interacted with. The individuals are quick to respond, and efficient in solving difficulties, or creating a more streamlined process. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: One of the things that I was expecting to be harder was the launch with specific times on each date. But after providing TripWorks with the information, they performed the legwork to have the information integrated and translated into appropriate booking times and availability. If a schedule changes, it is also very simple within the phone app to "close" or "open" the availability with the click of one button. TripWorks integrates payment to make the process simple and streamlined for guests as well! Cons: The one thing that I would like to see if some simple changes to the final payment and tipping, as tips are a large perk to operating a specialty tour. Currently, after the deposit is paid and the tour has been completed, the screen that comes available for the client has percentages of the booking to pay toward a tip. The biggest difficulty with this is it does not include the deposit price in that percentage. I would like to see percentage of tip reflect the entirety of the cost of the excursion. Reasons for switching to TripWorks Something that was extremely difficult with Peek PRO was the fact that there was no easy way to reschedule a cancelled tour. As an aviation based experience, the weather plays a significant role in the ability to complete the tour. Sometimes cancellations happen at the time the tour is set to start, and in those cases, there was no way to reschedule. TripWorks has solved that problem and eliminated all stress from that situation! Read More RA Rey A. Verified reviewer Information Services 2-10 employees Used daily for less than 6 months Reviewed February 2024 My new booking system provider reliable 5 I'm pretty satisfied for you service guys, thank you! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Their customer service is in real time 24/7 real helpful for issues coming. Cons: Not at all, everything's been good. I just would like to have the booking experience in other languages for the user, as spanish. Reasons for choosing TripWorks Peek pro is the same as fareharbor, I never heard anything good from them as Fareharbor. Reasons for switching to TripWorks They sucks, terrible customer service and no professional people to work with. Vendor Response Thank you so much for your review and for choosing TripWorks! We’re thrilled to hear that our 24/7 real-time customer service has been helpful and that you’re satisfied with the support you’ve received. It’s always our goal to provide top-notch service, and it’s great to know that we’ve made a positive difference for your business. We also appreciate your feedback regarding the booking experience in other languages, particularly Spanish. We’re excited to let you know that we now support this feature! Your customers can now enjoy a more inclusive and user-friendly booking process in their preferred language. We’re glad you made the switch to TripWorks, and we’re committed to continuing to provide the professional and responsive service you deserve. If there’s anything else you need, feel free to reach out—we’re here to help you every step of the way. Replied August 2024 Read More KS Karen S. Verified reviewer Leisure, Travel & Tourism 11-50 employees Used daily for less than 6 months Review source Reviewed June 2021 A SOLID 10 5 From the first communication with TripWorks, their discussions with me were upfront and concise. I knew exactly how long it would take to build my platform, how long the training process would be and how long it would take to get up and running and most specifically ONLINE. My customers love the booking process. My employees absolutely love the booking platform and the ease of use. Every time I have a question or concern, \[SENSITIVE CONTENT HIDDEN\], My Account Manager, responds timely with easy to understand answers to my questions. She is always at the ready for a Google Meeting for hands-on training and assistance. I would highly advise any leisure or travel company to consider TripWorks. Their customer service is unbeatable and they are just great people to work with! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I love the ease of use of the entire platform. From communication with customers via text or email to managing resources within our fleet, the process is absolutely a breeze. TripWorks offers so much more than our prior booking software for communicating with potential customers. Capturing abandoned carts and offering promo deals is allowing our company to grab potential customers and make them return customers. I learn new things every day about our booking platform and I have failed to find something that doesn't give me so much more than I thought I was getting. Cons: Nothing I would change! It's just that good! Reasons for switching to TripWorks I was intrigued by the marketing potential of TripWorks as compared to FareHarbor. Read More KB Kenneth B. Verified reviewer Leisure, Travel & Tourism 2-10 employees Used daily for more than 2 years Review source Reviewed August 2022 manager 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Tripworks is easy to use and the support team is great. Tripworks is adding on new features often. The features I like most are the calendar, you can sell different products and various reports you can get. Cons: I wish they would some how would send and instant email when someone books a tour. I am a small business and knowing when I have some booking one of my tours would be nice Reasons for switching to TripWorks I wasn't unhappy with Fare Harbor I just decided to take a chance on Tripworks and glad I did Read More CB Christopher B. Verified reviewer Sporting Goods 11-50 employees Used daily for less than 6 months Review source Reviewed November 2020 Top-Not h customer service! 5 Thanks to \[SENSITIVE CONTENT HIDDEN\], our rep, our stress levels gave decreased. This company is on the call and do exactly what they say they will do. Any mi or issue that comes up is fixed in a very timely manner compared to other companies we have used in the past. I highly recommend Tripworks. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: This software is fully customizable to meet the needs for my growing company. I need a new feature added, I let my rep know, and it’s completed to my specifications in a timely manner. Our company has 107 kayaks/paddle boards that we rent out so a software booking tool with a great resource management tool is huge for us. We switched from Peek after one year because their customer service was lacking, integration with Tripadvisir did not work well on our scale and Peek could not handle our large equipment pool. The email system works great as well and helps us collect great reviews. I highly recommend Tripworks and especially \[SENSITIVE CONTENT HIDDEN\], our rep! Cons: So far there are not many things I do not like about the software. Maybe the only upgrade would be to have a better application for the phone. Besides that, we are very pleased with TripWorks. Reasons for choosing TripWorks Customization and is able to handle our large inventory. That’s the reason we switched but the reason we will stay is the customer service we receive from our rep \[SENSITIVE CONTENT HIDDEN\] and her manager \[SENSITIVE CONTENT HIDDEN\]. Thanks guys!!! Reasons for switching to TripWorks Poor customer service, poor integration with Tripsdvisor, many features we wanted were not available. Read More TH Tim H. Verified reviewer Sports 2-10 employees Used daily for less than 6 months Review source Reviewed September 2022 Bookings made easy 5 The support team are genuinely lovely people. They take their time to explain everything, every step of the way. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The software allows the user to have access to bookings as soon as they are made. You can adjust bookings, modify them, even cancel them if needs be. Cons: Restricted ticket types. Could do with being able to specify adult from minors at the booking stage. Reasons for choosing TripWorks the support team, genuinely supported us throughout the onboarding process. they made it simple and easy to understand the whole process. Read More AS Austin S. Verified reviewer Maritime 11-50 employees Used daily for less than 6 months Review source Reviewed August 2022 Even the best never stop improving 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Everything is in one place, allowing you to not only track your previous invoices but there is a search bar that keeps records as well. Cons: There is no invoicing option allowing us to provide quotes. Parts orders are difficult to enter because they are not itemized. Reasons for choosing TripWorks “” Reasons for switching to TripWorks The product didn’t have everything we were looking for. Read More Showing 1 - 10 of 46 Reviews [See All Reviews](https://www.softwareadvice.com/tour-operator/tripworks-profile/reviews/) ## TripWorks Popular Comparisons [Eventbrite vs TripWorks](https://www.softwareadvice.com/ticketing/eventbrite-profile/vs/tripworks/)[Booqable vs TripWorks](https://www.softwareadvice.com/retail/booqable-profile/vs/tripworks/)[Hostaway vs TripWorks](https://www.softwareadvice.com/hotel-management/hostaway-profile/vs/tripworks/)[Peek Pro vs TripWorks](https://www.softwareadvice.com/scheduling/peek-pro-profile/vs/tripworks/)[FareHarbor vs TripWorks](https://www.softwareadvice.com/ticketing/fareharbor-profile/vs/tripworks/) [Compare All Alternatives](https://www.softwareadvice.com/tour-operator/tripworks-profile/alternatives/) ## Other Top Recommended Reservations Software [WebRezPro](https://www.softwareadvice.com/hotel-management/webrezpro-profile/) **4.6** (217) Recently recommended **23** times [Cloudbeds](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/) **4.3** (342) Recently recommended **17** times [Mews](https://www.softwareadvice.com/hotel-management/mews-commander-profile/) **4.6** (59) Recently recommended **16** times [rezStream](https://www.softwareadvice.com/vacation-rental/rezstream-profile/) **4.7** (118) Recently recommended **14** times Stuck Between Options? 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