Xola Software

good product

good product

Pros

works well need fewer steps on back end

Cons

not seasonal can't edit emails by customer

Xola software

I was able to print my guest list and and being able to run the reports I needed. Also I liked that I was able to refund guests when needed and check availability on the calendar.

Pros

What I liked most was being able to book all my reservations and find them when needed. Also to be able to refund people if necessary.

Cons

I don't remember much of issues I had with the software.

Xola booking

Pros

It is a great software for my scheduling as a tour boat Captain. Great to use as the app on my phone & also even better on my computer.

Cons

Sometimes I have to re-enter my name & password on my cell phone app.

Xola Booking and Marketing System

Pros

I like that it is easy to navigate and reserve rooms.

Cons

I do not like that the system does not send notifications if there are issues.

xola review

Pros

easy to use. simple layout, better than paper

Cons

Very buggy at time and sometimes wouldn't work well with internet

Xola review

Pros

Easy to log on, clean and simple interface

Cons

Inability for guests to cancel their own booking

User Friendly but not A POLISHED PRODUCT

Pros

The analytics is the best part of the software.

Cons

The app is great on Ipads and awful on iPhones. No picture with add-ons​. Too many steps/clicks to check out involved to make the abandon check out work.

Easy to use

Pros

Everything is easy to use and intuitive. And if I didn't know how to do something, I'd easily be able to find out how.

Cons

The home screen should be cleaner and it should be easier to update inventory and stuff.

Big promises, moderate delivery

Xola courted us to bring our business to their system. From the first point of contact we outlined the essential need for a module that allows for the use of discount coupons that are not inside XOLA. i.e. Groupon. They swore up and down that they were working on it and it would be handled shortly. Thats was over two years ago and still it is not in place. All we get are vague promises that it's coming soon.

Pros

The overall structure of the back-end and UI is exceptional.

Cons

Xola promised a feature to handle varying degree of taxes that come with using discount vouchers like Groupon... That was 2 years ago.. Still haven't seen it and they fail to acknowledge that without it, my company must eat a percentage of the taxes. total fail.

It’s ok

I like seeing rosters and being able to check people in. I do not like the 2 step reservation process. It is better on the iPad than on phones, but I often need to access it on my phone

Pros

Seeing roster at a glance. Being able to search for guests

Cons

Format of how it shows on phone. Also, switching around on dashboard is difficult

Xola review

Pros

The log in screen was fun. It's relatively easy to use but that being said, I've used easier software.

Cons

Some of the functions didn't work properly. The layout wasn't my favorite.

Very easy and convenient to use

I am an employee of the owner who uses Xola for Buffalo Pedal Tours. I really like that as I'm headed to a tour I can just open the app and within 5 seconds I'm looking at the name of the person who booked and it only shows tours that are booked for me. I really like that I don't have to "check the schedule" to see when I work, like restaurant staff, since sometimes tours are booked only a day in advanced. The notification system through email ensures I'm not missing any tours I've been booked. So overall its a great piece of software. Keep up the good work and keep improving!

Pros

-I love that with my tours I can just go onto the app and check without having to keep track myself of what days I work.
-The app is intuitive, clean, and easy to use.
-I like that I can see my bookings on the desktop site and sync the calendar with my gmail calendar.
-I like that when I get booked a tour it sends an email to me.

Cons

Improvements that can be made:

-The desktop site does not allow me to see see the Questionnaire. I have to reference the app to see what the customer wrote.
-I don't have the need for a credit card reader, yet the app asks me every time I open it. Once I accidentally said "yes" while wearing headphones and thought I may have gone deaf when I high pitch tone assaulted my eardrums.
-I can't confirm a tour through the app. Its inconvenient because then I have to find the specific email and then enter my login thru a web browser. In-app tour confirmation would be much less hassle.

Office Assistant

I enjoyed using the program because it was easy to navigate and learn to use.

Pros

It was simple to learn and easy to use.

Cons

Sometimes the program would time out during a booking.

Big Green Tractor Tours review

I have had a few questions and they answered them fast and helped me with some booking that I screwed up. They even called me

Pros

You can do a online chat and log you need help they will call you back very fast. Software is very easy to use. I could not run my business without Xola

Cons

None. It’s very easy to use. I don’t know what else to say. They do a great job

It gets the job done

Pros

It does keep bookings organized and easy to view.

Cons

Making bookings isn't always the easiest and the program runs differently depending on what platform you're using it on.

Great user interface

I moved from bookeo to Xola because it was recommend to me from other tour operators. Overall I am pleased with the experience and the tech staff was very helpful setting up my profile. We had most of the bugs worked out after about 3 months into our season. The 24/7 tech support is great and we find work arounds for areas that can’t be solved exactly how I would like it.

Pros

ease of use on customers end
customer support fast and available 24/7
handles 90% of my wants

Cons

basic sale reports are difficult to obtain
scheduling conflicts occur when back-end is set up properly

Easy to use

Excellent - efficient system and great support

Pros

Ease of use for first time retail personnel

Cons

When system has a hiccup - the few times there was an outage it made registrations challenging support was immediate and fixes were simple

Xola review

Overall our experience has been great, we are a low volume non-profit using the software to process trip payments. It is easy to use and easy to ask for tech help. Overall XOLA has been great about customer service and being flexible with our needs!

Pros

Our organization can use all of the XOLA features to fit our needs with ease. The software is easy to use for a non computer savvy individual to create bookings, use plug ins and process payments.

Cons

Being unable to process payments as a plain POS, if there were a more versatile POS system it would help us eliminate the need for another software program.

Reporting Issues

Overall the software's reporting functions were inadequate and the additional work this created offset any of its good features. Customer service was helpful and timely but that cannot overcome the limitations of the program itself and it ended up not being a good fit for our business.

Pros

Fairly easy to use. Clean, professional looking layout. Easy to make changes to orders and update patrons.

Cons

Terrible reporting and lack of customization for reports made bookkeeping a nightmare. Adding buttons and show listings online was not as intuitive as it could be. Simple features like having event rosters be in alphabetical order are absent.

Using for work

It helps check in our racing customers, makes the process quicker.

Pros

I like the ease of everything. Helps keep everything simple.

Cons

The process of creating a booking. Can be a lengthy process.