Xola Software


 

Xola is a cloud-based booking solution that allows activity and tour companies to manage bookings from a variety of different sources including via the phone, websites or in person. The solution provides a mobile interface and can be accessed on smartphones, tablets, laptops and desktops. Xola offers cloud stoarge of all data which ensures that multiple users can login from anywhere and make edits in real time.

Xola supports phone and in-person bookings by providing integrations such as cash drawers, swipe and pay, receipt printer hardware and point of sale tools. The system offers credit card processing, which allows tour operators to accept online payments from their customers. Users can manage calendars and schedules for every outing. Activity managers can include blackout days in their calendar for holiday closings.

Xola offers other features including resource management, resource sharing, guide management, custom questionnaires, roster management and business intelligence. The solution also captures signatures whenever users modify any document. Xola offers APIs for integration with other third-party applications.

 

Xola - Booking management
 
  • Xola - Booking management
    Booking management
  • Xola - Login page
    Login page
  • Xola - Online booking interface
    Online booking interface
  • Xola - Scheduling
    Scheduling
  • Xola - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

243 Reviews of Xola

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Carlos from Quest Mobile Gaming
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

makes everything so much easier for booking

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organization of my products

Pros

easy to use and the people are very helpful. It didn't cost a lot of money. I use it to book all of our appointment and the analytics is helpful

Cons

The problem that I found was that sometimes the people on the other end of the customer service would just give me something to read and would not actually walk me though it.

Review Source: Capterra
 

Doug from Prescott Escape Room

November 2017

November 2017

Xola has the most knowledgeable, professional, helpful, and friendly staff I have ever dealt with

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Pros

The software provides every feature you would ever need to run your business efficiently. It is extremely easy to use and only requires a small amount of training. The support staff is absolutely incredible. Whenever I had an out of the norm booking issue, Xola always had a feature that would resolve the problem. Xola is by far the best of the best when it comes to booking software. The flexibility of their pricing plans and the ability to cater to any size business is a plus for me. Great value when considering all of the features you get with the software as well as the highest level of support. The capabilities of the Xola software are amazing. This software was obviously created by the top developers within the booking software industry.

Review Source: Capterra
 

Shelby from Keweenaw Adventure Company

November 2017

November 2017

It was incredibly bittersweet to leave Xola's platform due to functionality -- we LOVED the support!

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Xola's customer support helped to get our data and information compiled thoroughly. It was sad that ultimately their system just was not built to handle our complexity and that we had to move on from them. Bottomline, duration-based pricing was needed.

Pros

The customer support was fabulous. Felt like we were communicating with family. Xola went above and beyond in customer service and did their utmost best to provide us with what we needed in a reservation system.

Cons

Most unfortunately, it was determined that Xola did not ultimately work for our offerings, primarily because it did not have duration based pricing for our bike rentals and lodging. This resulted in bikes (50% of our bookings) and lodging not being available to reserve online and to be somewhat complicated to reserve on the backend, including multiple emails being sent out for just one reservation (e.g. if a family rented four bikes, they received four emails).

Review Source: Capterra
 

Lauren from Kent County Department of Public Works

October 2017

October 2017

Easy, efficient, exactly what we needed

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It saves tons of time during the booking process!

Pros

Xola staff were able to customize the software to specifically fit our programs. I like the fact that once one program is booked, any conflicting appointments are immediately marked unavailable.

Cons

So far the only issue I'm having is that due to company policy, I haven't been able to sync the calendar to my work calendar, but that is an issue with my company that they're trying to find a way to work around.

Review Source: Capterra
 

Laura from Sydney by Kayak
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Seamless and efficient. Amazing experience with the on-boarding team!

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Keeping both my regular paddlers and my one-off paddlers happy :)

Pros

I love how easy it is for my customers to use. Being able to customise the questionnaires is really important for my business. My life has been much easier, since being able to ask certain questions, such as coffee preferences, kayaking experience level, injuries/medical etc. It has saved me a lot of time. I have a lot of repeat customers in my business, as well as one-off customers, so it has been difficult to find a system that can cater for both. I'm pleased to say, Xola has been getting great feedback from my regulars, which has been great! One of the customer representative especially was very patient and helpful, answering my questions, always straight away, and working through my requests. Amazing on-boarding experience :)

Review Source: Capterra
 

Bill from New Territory, LLC

October 2017

October 2017

Best onboarding support I've ever received.

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Pros

The online interface for customers is very straightforward and makes filling out waivers and collecting payment a breeze.

Cons

Setting up the backend can be complicated, but the customer support team is incredible at taking care of any issues for you.

Review Source: Capterra

  Response: Xola, Xola, Inc.

Date: October 2017

October 2017

 

Hi Bill,

Happy you are enjoying Xola! We strive to make the on boarding process easy.

- Kris Lawson

 

Richard from Solve Entertainment

September 2017

September 2017

Help desk staff best ever used

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Pros

Helpdesk staff is outstanding. The affiliate program is what sold us. Getting easier to use as we go along.

Cons

A little concerned about the cost. Has been a tricky learning curve. Wish there was an 'add guest' function.

Review Source: Capterra

  Response: Xola, Xola, Inc.

Date: October 2017

October 2017

 

Hi Richard,

Thank you for the review! Happy to see you are enjoying the software and our support team has been great to work with!

- Kris Lawson

 

Austin from Triangle X River Trips

September 2017

September 2017

It has been a seamless transition and easy to learn how to use for all of our employees.

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Pros

The dashboard is great. It is easy to see what is available and book guests efficiently. The entire booking process is so user friendly from the initial booking to changing anything about the reservation to cancelling and refunding. Our staff had a really easy time learning Xola. The 24/7 support is great as well. Whether it is chatting right on the dashboard or giving them a call, everyone has been super helpful in answering every question we have had. As a rafting company it is important we do not overbook and being able to control the seats per trip so easily was a great help to us. The mobile app is great as well and we is used often when checking in trips away from our office computers. We would recommend this booking software and will be using it for years to come. Can't wait to see what updates they have for us next!

Cons

The only cons for us are the reports are not super easy for our accounting department but she makes it work. We are also still trying to figure out the best way to book private boats for our company.

Review Source: Capterra

  Response: Xola, Xola, Inc.

Date: October 2017

October 2017

 

Hi Austin,

Glad that the transition to Xola has been seamless!

- Kris Lawson

 

Jason from Slowride Pedal Tours
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

The Xola support team has always been the best! Polite, knowledgeable, and top in their field!

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It is enjoyable to use

Pros

It truly makes booking, customer management, and employee management very easy and straight forward.

Cons

There are some features I would like to see added to make a few of the processes easier such as Waiver process is a bit difficult if the customer looses the email they originally received. It also isn't very obvious to the customer they need to forward this on to the rest of their guests.

Review Source: Capterra

  Response: Xola, Xola, Inc.

Date: October 2017

October 2017

 

Hi Jason,

Glad to see you are finding Xola to be enjoyable to use!

- Kris Lawson

 

Nicholas from Aquarius dive shop

September 2017

September 2017

Quick, applicable, and effective

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Pros

I can check trips quickly. I like the email reminders for trips. I like how I can access the program from my email on my mobile device.

Cons

It will not let me make changes to book trips the same days with the same people. Needs work on rearranging trips when necessary.

Review Source: Capterra

  Response: Xola, Xola, Inc.

Date: October 2017

October 2017

 

Hi Nicholas,

So glad to see that you are enjoying using Xola. It looks like your running into some limitations likely due to inventory settings. If this is happening often and you still need help please feel free to chat in with our support from the web app, support@xola.com or 415-404-9652.

- Kris Lawson

 

Katherine from Liveminds Adventure Escape

September 2017

September 2017

This robust program enables us to schedule listings, book and it integrates with SmartWaiver. LOVE!!

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Pros

There is really so much I like about this program. I'm sure I will forget something here. When I get stuck and have no idea what to do, I like that the customer service team is just a click away, and they can usually figure it out unless I'm asking for the impossible. Really like the ability to change the inventory and add in extra time slots. I like that there are training videos to help us with the new employees. The affiliate program for Concierge and travel agents is good - not too many using it yet, and hoping for more. I like the way they pay us and how they get paid, and the good rate through their Stripe account.

Cons

Really I like least that I haven't mastered all areas of it and I still have to contact customer service so often. I wish they had more training videos that were more pertinent to our industry.

Review Source: Capterra

  Response: Xola, Xola, Inc.

Date: October 2017

October 2017

 

Hi Katherine,

Happy you are enjoying our software and that it integrates with SmartWaiver! We've got tons of training videos we can send your way. Feel free to email our support team at support@xola.com to obtain these.

- Kris Lawson

 

Patric from Big Mountain Heli Tours
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Overall ease and functionality is quite remarkable. Handles business scaling with ease.

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Ease of client interaction with company. Peace of mind with user interaction. The main barrier to online sales is your bookings engine. With XOLA I did not have that problem.

This system far exceeds anything else on the market. XOLA staff are very accommodating to new ideas and system upgrades from a user client level.

Pros

Intuitive without being nerdy. Clients as old as 85 and as young as 18 could purchase and become informed without barriers to sale. Impressive feat.

Review Source: Capterra

  Response: Xola, Xola, Inc.

Date: October 2017

October 2017

 

Hi Patric,

Glad you are finding our software easy to use! We strive to make a product that is great and easy to understand by all.

- Kris Lawson

 

Matt from Pirate Life Children's Theatre Toronto
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Xola - software, calendar, staff manager and more!

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All of the benefits

Pros

It's easy, user friendly, has an excellent UI/UX and is very affordable for what it offers! Without a doubt Xola changed my life!

Cons

There's a few more additions I'd like to see developed but they are a new company and these customizations for all the clients they have would take forever to match each specific organization, but believe me they are trying!

Review Source: Capterra

  Response: Xola, Xola, Inc.

Date: October 2017

October 2017

 

Hi Matt,

Happy to see you are finding Xola to be user friendly!

- Kris Lawson

 

Brennan from The Weekly Sun
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

I love Xola; I use it just as my credit card merchant. Xola's rates are better than other options.

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I would rather process my clients' credit cards through Xola than any other merchant. Also, I'd rather give the small slice of flesh (percentage) to Xola than any other firm.

Pros

Xola's quick and easy to use for processing credit cards. Also, I have had great experiences with the support team on the rare occasion that something doesn't work as planned or when I have a question. They are very helpful and always prompt. I love Xola! Also, one of the customer's representatives is the coolest, smartest, hardest-working, totally most absolutely rad guy on Earth :)

Cons

The statements and receipts are a bit confusing to my customers sometimes. I wish there could be a way for it to show up on their credit card statement without saying "booking" (I sell print newspaper ads, not tour bookings), same with the receipts. However, I don't use the software necessarily as intended, so that's more on my end. Still, it would be nice to be able to change the way the statements and receipts appear to my clients.

Review Source: Capterra

  Response: Xola, Xola, Inc.

Date: October 2017

October 2017

 

Hi Brennan,

Thank you for the review! Happy you have found Xola quick and easy to use.

- Kris Lawson

 

Glenn from G L-f de Villiers, the Very Best in New Orleans historic tours.
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

We have been with Xola from the very beginning. Their care and professionalism enables growth.

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Enhancements are made regularly. Any issues are addressed courteously.

Pros

Xola works very hard to maintain a great product while working consistently to improve it. Obviously, it's intuitiveness is its greatest strength.

Cons

The functionality of the app is limited.

Review Source: Capterra

  Response: Xola, Xola, Inc.

Date: October 2017

October 2017

 

Hi Glenn,

Thank you for sticking with us! Happy to see you are enjoying our software.

- Kris Lawson

 

Jennifer from Handlebar Bike Tours
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Xola has enhanced my business and marketing strategies

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Calendar/marketing capabilties I hadn't anticipated being able to have.

Pros

I love the chat feature, it enables me to make on the spot changes as opposed to going back and forth via email or making a phone call I might be too busy to make. The ease of manipulating my schedule and pricing is not something I even anticipated being able to do, but has made starting and tweaking my small business so easy. Changing my offerings, pricing and integration into my website is super easy, I thought I would need to hire a professional to do this every time but with Xola I can do it myself.

Cons

The mobile version is not the greatest, and the site has responsiveness problems when using a tablet. I wish there was integration with Travelzoo, but I did find a work around.

Review Source: Capterra

  Response: Xola, Xola, Inc.

Date: October 2017

October 2017

 

Hi Jennifer,

Glad to see that you are enjoying Xola and our chat support! Thanks for the feedback on the functionality of the software on mobile. We will keep you updated on any new changes to this.

- Kris Lawson

 

Kylie from Escape Cape
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Very helpful customer support! It is used friendly and offers lots of helpful options!

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More options on setting up booking schedules. More user friendly for or type of business.

Pros

Many different options to customize bookings. Software is super easy to use and the customer support is very helpful and prompt!

Cons

This software is a little more expensive than what we were used to paying with our previous software.

Review Source: Capterra

  Response: Xola, Xola, Inc.

Date: October 2017

October 2017

 

Hi Kyle,

Thanks for the review! Happy to see you are enjoying the customizability of the software!

- Kris Lawson

 

Jeff from The Panic Room

September 2017

September 2017

Xola is the best decision that I have made for my escape room business.

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Pros

I like the software because it does nearly everything I need it too on its own and gives me the time I need to work on my business. I like the company because they not only stand behind their product, but their customer support more than pays for the monthly costs

Cons

Honestly, I have yet to find a fault in the software. The only complaints I may have is at my own inability to correctly use all of the features that Xola has and not watching the training videos sooner.

Review Source: Capterra

  Response: Xola, Xola, Inc.

Date: October 2017

October 2017

 

Hi Jeff,

Happy to see you are enjoying using Xola and our support team!

- Kris Lawson

 

Glenn from Canyon Country Tours

September 2017

September 2017

We really like working with the support people at Xola. They are very helpful

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Sales!

Pros

The ease of use for our clients as well as for our staff is great. We worked with Zozi previously and had a huge concern - especially when they changed ownership and didn't inform their own people in advance. Xola is a pleasure to work with. Changes are easy to make.

Review Source: Capterra

  Response: Xola, Xola, Inc.

Date: October 2017

October 2017

 

Hi Glenn,

Thank you for the kind words! Happy to see you are enjoying the switch.

- Kris Lawson

 

Melissa from NOW Age Travel
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Super helpful customer service + a sleek modern look

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It has totally streamlined the booking process for our customers, and added an extra layer of professionalism to our business.

Pros

I really love the simplicity of the booking interface for customers (both in style and function). The calendar feature for customers to see all available dates is great. It's really easy to get around the back end, and the support staff has been super helpful. It's also awesome to be able to hook up a card reader to book customers on the spot as well

Cons

I really love the software overall, but the app functionality is definitely limited. It's really only helpful in terms of seeing trips already booked, but I always have to go to my computer to make any changes.

Review Source: Capterra

  Response: Xola, Xola, Inc.

Date: October 2017

October 2017

 

Hi Melissa,

Thank you for the review! I'm happy to see you are enjoying the software. Thank you for the feedback on the mobile app. This is something we have been working on improving. We'll keep you updated of any new changes or features!

- Kris Lawson