xola

My experience with xola has been great and I also like the fact that they are continuing to grow and develop new things to change or add to make the software even better keeping up with time and market industry staying on top of things in developing new and more ways to use the software.

Pros

I love this software I use it every day for my Escape Room. It does everything I need all in one place to me it is exactly what I need for my booking software for escaperooms

Cons

nothing least about it but one thing is the ability to stop negative reviews from being posted that's the only thing everything else I love it.

Absolutely the most feature packed booking software with amazing customer service!

I've been with XOLA from our start. It's been one of the key factors in our success, because I have been able to adapt what XOLA provides to what we need. The absolutely greatest benefit to our business is the lighting fast customer service via a very easy to use chat window right on the lower right corner of the interface. I get answers for my customers in seconds and solutions to whatever problem we have in a minute. I haven't found any other booking software out there that can match it.

Pros

XOLA has incredible flexibility when compare to other escape room booking software I've compared it to in the 2+ years I've used it. I have comparison shopped all the other booking software out there and haven't found anything that compares to what you can do with XOLA. From the visual presentation to the customer, to creating coupons and discounts, to arranging pricing and schedules for rooms. Nothing comes close. XOLA is PACKED with integrations with other software and gives you access to data from your bookings that I haven't found anywhere else.

Cons

I will admit I'm not a fan of the 6% booking fee passed on to my customers. Our bookings actually increased when we implemented it, and it does give me access to all of XOLA's features. Yes, Americans are conditioned to tacked on taxes, fees and other charges for online transactions, but that doesn't mean I have to like passing on cost to my customers.

Easy to use, fast responsive trouble shooting

The professional look, automated emails, easy to use customer facing links really set my business apart from competitors as looking professional and organized. Connectivity with 3rd party sites makes my life easier. I use several 3rd party vendors and have to set up back end calendars on places like Viatour, Expedia and AirBnB experiences; these companies use booking software that is so cumbersome, redundant and/or incomplete its like using caveman software in comparison to the ease and speed of Xola's software. Its also easy for my employees to use, everyone gets it 1st time you show it to them.

Pros

The chat feature is indispensable, questions answered/problems solved on the spot. If the tech on chat can't fix or answer a question I get connected with someone who can solve the problem within 24 hours. The updates are pretty much instant, if I make a change, its on my site immediately.

Cons

I would like to be able to add more review links than just one on follow up emails.

Excellent interface and usability but rigid in its features and customization

Easy to train staff, nice mobile features.

Pros

Easy to train staff on. If you can work an iPhone you can work on Xola. Good mobile access for staff

Cons

- Very little customization available for unique businesses - Limited accounting reports that take heavy editing in Excel to get the needed information - Organizes by customer email instead of name, can create major problems. - Europe based support team so finding a time to connect with them can be tough - No ability for Admin accounts to make edits or corrections to individual sales, especially frustrating on the accounting side. - No archiving feature for product listings. So old products remain on all active inventory lists, becoming very cumbersome to search through. - Easy software for small/medium sized companies, not good for larger companies - Limited marketing features and hard to customize - The biggest issue for us is limited reporting especially on the accounting side. For database software, that is a huge drawback. I should be able to create and run custom reports on all of the info in the system but your stuck with a rigid structure that you then have to edit and narrow down in Excel, taking lots of extra time. We won't be able to stay with Xola as we grow unless this feature improves.

Customers increased 400%

The booking software is customer friendly. Adding items is easier than previous softwares.

Pros

The ease of use for customers... not a lot of things to muddle through before the transaction is complete... that increases sales. The backend use is easy once you learn everything. Learning how everything works was not as hard as other booking software that I had previously used.

Cons

Financial reports need to be easier to read. Needs to be easier to glance at to tell what totals are with or without sales tax and sales tax totals. That part needs some work.