Xola Software


 

Xola is a cloud-based booking solution that allows activity and tour companies to manage bookings from a variety of different sources including via the phone, websites or in person. The solution provides a mobile interface and can be accessed on smartphones, tablets, laptops and desktops. Xola offers cloud stoarge of all data which ensures that multiple users can login from anywhere and make edits in real time.

Xola supports phone and in-person bookings by providing integrations such as cash drawers, swipe and pay, receipt printer hardware and point of sale tools. The system offers credit card processing, which allows tour operators to accept online payments from their customers. Users can manage calendars and schedules for every outing. Activity managers can include blackout days in their calendar for holiday closings.

Xola offers other features including resource management, resource sharing, guide management, custom questionnaires, roster management and business intelligence. The solution also captures signatures whenever users modify any document. Xola offers APIs for integration with other third-party applications.

 

Xola - Booking management
 
  • Xola - Booking management
    Booking management
  • Xola - Login page
    Login page
  • Xola - Online booking interface
    Online booking interface
  • Xola - Scheduling
    Scheduling
  • Xola - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

239 Reviews of Xola

Showing 1-20 of 239

 

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Laura from Sydney by Kayak
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Seamless and efficient. Amazing experience with the on-boarding team!

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Keeping both my regular paddlers and my one-off paddlers happy :)

Pros

I love how easy it is for my customers to use. Being able to customise the questionnaires is really important for my business. My life has been much easier, since being able to ask certain questions, such as coffee preferences, kayaking experience level, injuries/medical etc. It has saved me a lot of time. I have a lot of repeat customers in my business, as well as one-off customers, so it has been difficult to find a system that can cater for both. I'm pleased to say, Xola has been getting great feedback from my regulars, which has been great! One of the customer representative especially was very patient and helpful, answering my questions, always straight away, and working through my requests. Amazing on-boarding experience :)

Source: Capterra
 

Bill from New Territory, LLC

October 2017

October 2017

Best onboarding support I've ever received.

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Pros

The online interface for customers is very straightforward and makes filling out waivers and collecting payment a breeze.

Cons

Setting up the backend can be complicated, but the customer support team is incredible at taking care of any issues for you.

Source: Capterra
 

Richard from Solve Entertainment

September 2017

September 2017

Help desk staff best ever used

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Helpdesk staff is outstanding. The affiliate program is what sold us. Getting easier to use as we go along.

Cons

A little concerned about the cost. Has been a tricky learning curve. Wish there was an 'add guest' function.

Source: Capterra
 

Austin from Triangle X River Trips

September 2017

September 2017

It has been a seamless transition and easy to learn how to use for all of our employees.

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Pros

The dashboard is great. It is easy to see what is available and book guests efficiently. The entire booking process is so user friendly from the initial booking to changing anything about the reservation to cancelling and refunding. Our staff had a really easy time learning Xola. The 24/7 support is great as well. Whether it is chatting right on the dashboard or giving them a call, everyone has been super helpful in answering every question we have had. As a rafting company it is important we do not overbook and being able to control the seats per trip so easily was a great help to us. The mobile app is great as well and we is used often when checking in trips away from our office computers. We would recommend this booking software and will be using it for years to come. Can't wait to see what updates they have for us next!

Cons

The only cons for us are the reports are not super easy for our accounting department but she makes it work. We are also still trying to figure out the best way to book private boats for our company.

Source: Capterra
 

Jason from Slowride Pedal Tours
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

The Xola support team has always been the best! Polite, knowledgeable, and top in their field!

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It is enjoyable to use

Pros

It truly makes booking, customer management, and employee management very easy and straight forward.

Cons

There are some features I would like to see added to make a few of the processes easier such as Waiver process is a bit difficult if the customer looses the email they originally received. It also isn't very obvious to the customer they need to forward this on to the rest of their guests.

Source: Capterra
 

Nicholas from Aquarius dive shop

September 2017

September 2017

Quick, applicable, and effective

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Pros

I can check trips quickly. I like the email reminders for trips. I like how I can access the program from my email on my mobile device.

Cons

It will not let me make changes to book trips the same days with the same people. Needs work on rearranging trips when necessary.

Source: Capterra
 

Katherine from Liveminds Adventure Escape

September 2017

September 2017

This robust program enables us to schedule listings, book and it integrates with SmartWaiver. LOVE!!

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There is really so much I like about this program. I'm sure I will forget something here. When I get stuck and have no idea what to do, I like that the customer service team is just a click away, and they can usually figure it out unless I'm asking for the impossible. Really like the ability to change the inventory and add in extra time slots. I like that there are training videos to help us with the new employees. The affiliate program for Concierge and travel agents is good - not too many using it yet, and hoping for more. I like the way they pay us and how they get paid, and the good rate through their Stripe account.

Cons

Really I like least that I haven't mastered all areas of it and I still have to contact customer service so often. I wish they had more training videos that were more pertinent to our industry.

Source: Capterra
 

Patric from Big Mountain Heli Tours
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Overall ease and functionality is quite remarkable. Handles business scaling with ease.

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Ease of client interaction with company. Peace of mind with user interaction. The main barrier to online sales is your bookings engine. With XOLA I did not have that problem.

This system far exceeds anything else on the market. XOLA staff are very accommodating to new ideas and system upgrades from a user client level.

Pros

Intuitive without being nerdy. Clients as old as 85 and as young as 18 could purchase and become informed without barriers to sale. Impressive feat.

Source: Capterra
 

Matt from Pirate Life Children's Theatre Toronto
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Xola - software, calendar, staff manager and more!

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All of the benefits

Pros

It's easy, user friendly, has an excellent UI/UX and is very affordable for what it offers! Without a doubt Xola changed my life!

Cons

There's a few more additions I'd like to see developed but they are a new company and these customizations for all the clients they have would take forever to match each specific organization, but believe me they are trying!

Source: Capterra
 

Brennan from The Weekly Sun
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

I love Xola; I use it just as my credit card merchant. Xola's rates are better than other options.

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I would rather process my clients' credit cards through Xola than any other merchant. Also, I'd rather give the small slice of flesh (percentage) to Xola than any other firm.

Pros

Xola's quick and easy to use for processing credit cards. Also, I have had great experiences with the support team on the rare occasion that something doesn't work as planned or when I have a question. They are very helpful and always prompt. I love Xola! Also, one of the customer's representatives is the coolest, smartest, hardest-working, totally most absolutely rad guy on Earth :)

Cons

The statements and receipts are a bit confusing to my customers sometimes. I wish there could be a way for it to show up on their credit card statement without saying "booking" (I sell print newspaper ads, not tour bookings), same with the receipts. However, I don't use the software necessarily as intended, so that's more on my end. Still, it would be nice to be able to change the way the statements and receipts appear to my clients.

Source: Capterra
 

Glenn from G L-f de Villiers, the Very Best in New Orleans historic tours.
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

We have been with Xola from the very beginning. Their care and professionalism enables growth.

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Enhancements are made regularly. Any issues are addressed courteously.

Pros

Xola works very hard to maintain a great product while working consistently to improve it. Obviously, it's intuitiveness is its greatest strength.

Cons

The functionality of the app is limited.

Source: Capterra
 

Jennifer from Handlebar Bike Tours
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Xola has enhanced my business and marketing strategies

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Calendar/marketing capabilties I hadn't anticipated being able to have.

Pros

I love the chat feature, it enables me to make on the spot changes as opposed to going back and forth via email or making a phone call I might be too busy to make. The ease of manipulating my schedule and pricing is not something I even anticipated being able to do, but has made starting and tweaking my small business so easy. Changing my offerings, pricing and integration into my website is super easy, I thought I would need to hire a professional to do this every time but with Xola I can do it myself.

Cons

The mobile version is not the greatest, and the site has responsiveness problems when using a tablet. I wish there was integration with Travelzoo, but I did find a work around.

Source: Capterra
 

Kylie from Escape Cape
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Very helpful customer support! It is used friendly and offers lots of helpful options!

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More options on setting up booking schedules. More user friendly for or type of business.

Pros

Many different options to customize bookings. Software is super easy to use and the customer support is very helpful and prompt!

Cons

This software is a little more expensive than what we were used to paying with our previous software.

Source: Capterra
 

Jeff from The Panic Room

September 2017

September 2017

Xola is the best decision that I have made for my escape room business.

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Pros

I like the software because it does nearly everything I need it too on its own and gives me the time I need to work on my business. I like the company because they not only stand behind their product, but their customer support more than pays for the monthly costs

Cons

Honestly, I have yet to find a fault in the software. The only complaints I may have is at my own inability to correctly use all of the features that Xola has and not watching the training videos sooner.

Source: Capterra
 

Glenn from Canyon Country Tours

September 2017

September 2017

We really like working with the support people at Xola. They are very helpful

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Sales!

Pros

The ease of use for our clients as well as for our staff is great. We worked with Zozi previously and had a huge concern - especially when they changed ownership and didn't inform their own people in advance. Xola is a pleasure to work with. Changes are easy to make.

Source: Capterra
 

Melissa from NOW Age Travel
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Super helpful customer service + a sleek modern look

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It has totally streamlined the booking process for our customers, and added an extra layer of professionalism to our business.

Pros

I really love the simplicity of the booking interface for customers (both in style and function). The calendar feature for customers to see all available dates is great. It's really easy to get around the back end, and the support staff has been super helpful. It's also awesome to be able to hook up a card reader to book customers on the spot as well

Cons

I really love the software overall, but the app functionality is definitely limited. It's really only helpful in terms of seeing trips already booked, but I always have to go to my computer to make any changes.

Source: Capterra
 

Angela from Alaska Northern Outfitters
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great Customer Support and easy navigation

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Easy booking platform to navigate with excellent customer support, which is a crucial aspect of using a reservation system.

Pros

Xola offers straight forward booking services. The dashboard FAQ and demos offer the chance to learn about the program easily. Customer support is always there to assist and the team is knowledgeable and ready to walk you through the steps and provide thorough explanation.

Cons

I understand they are still learning all the unique features each business requires but they take note of requests and do their best to produce functions to accommodate. Once you get to know the program a business can fully utilize all functions to increase profit.

Source: Capterra
 

Danielle from Friday Harbour Resort Holdings Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Our rep was helpful, flexible and quick to resolve any of our requests and to help us get going!

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Pros

Easy to use, and the fact that it is web based means that I can access it anywhere. I also love that I can book items for guests through the xola booking app. For us if was hard to find another software provider that covered the full extent of our program offerings and included the capability to manage and track inventories of equipment.

Cons

Sometimes we struggle with the functionalities on an ipad. Some of the drop down menus etc. are hard to touch just right to get them to open.

Source: Capterra
 

Jade from Trials Experience

August 2017

August 2017

Exactly what I was looking for!

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Pros

The help I got from Patrick and how helpful he was setting it up for me and listening to me change my mind many times was exactly the knowledge I needed..so grateful for this first few months of his assistance

Cons

Can send attachments on the messaging part..e/.g we would love to send photos or docs. The database side is very limited. I can't just look up a customer and message them

Source: Capterra
 

Ryan from Axes & Ales Party Tours
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Only positive things to say about Xola.

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Pros

Getting up and running only took a few days. I am not tech incline so almost anyone can use this easily.

Source: Capterra