Xola software


419 reviews(5.0/5)
419 reviews(5.0/5)

Xola is a cloud-based booking solution that allows activity and tour companies to manage bookings from a variety of different sources including via the phone, websites or in person. The solution provides a mobile interface and can be accessed on smartphones, tablets, laptops and desktops. Xola offers cloud stoarge of all data which ensures that multiple users can login from anywhere and make edits in real time.

Xola supports phone and in-person bookings by providing integrations such as cash drawers, swipe and pay, receipt printer hardware and point of sale tools. The system offers credit card processing, which allows tour operators to accept online payments from their customers. Users can manage calendars and schedules for every outing. Activity managers can include blackout days in their calendar for holiday closings.

Xola offers other features including resource management, resource sharing, guide management, custom questionnaires, roster management and business intelligence. The solution also captures signatures whenever users modify any document. Xola offers APIs for integration with other third-party applications.

Supported Operating System(s):
Web browser (OS agnostic)

419 Reviews of Xola

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  • Alex from Denali Park Adventures

    Number of employees: 11-50 employees

    September 2018

    Great product!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    This software is very easy to use, even for someone who is not very technologically savvy!

    Cons

    Does not auto update new reservation request into the purchase tab, have to refresh in order to see new request.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    Great Software for Our Bookings

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    - The User Interface is clean and simple for our customers.
    - Customer Service is always available and has remedied any issues quickly.

    Cons

    Reports could use some work and offer more options.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Xola, Xola, Inc.

    September 2018

    Thank you for the feedback! We launched our custom reporting feature that I hope has helped give you the options you would like. If you need more information please chat into support anytime and we would be happy to walk you through this! -Jessica

  • Kristine from Port City Escape

    Number of employees: 2-10 employees

    September 2018

    Good

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    they are very good at customer service

    Pros

    Customer service is the best.
    Easy to use
    always making it better.

    Cons

    Cost should be lower. I don't want to pass cost on to customers so I bite it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Xola, Xola, Inc.

    September 2018

    Thank you so much for the brag on our customer service! We think they are amazing and glad you do too!

  • Ally from Outdoor activity company

    Number of employees: 51-200 employees

    September 2018

    When it works it is great!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall I like xola, but when it doesn't work it really hurts.

    Pros

    Xola is a versatile system for many different types of recreational businesses-- we use it for many different activities and products. It is helpful to keep our schedule in order!

    Cons

    Maintenance is done at inappropriate times. There have been at least four occasions (on days that I have worked) that the service was completely unavailable when we are trying to sell tours and check guests in (keep in mind this is our busy season). It is a very important part of our business and it really hurts when the software is unavailable.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Val from Fort Lauderdale Air Tours

    Number of employees: 2-10 employees

    September 2018

    Best Tour and Activity App is Xola

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Xola keeps all of our reservations in one place, allows us to manage multiple and varied Tours and manages payment too. We love Xola.

    Pros

    Easy to use and full of features, if you are a Tour and Activities provider, you should have Xola.

    Cons

    I prefer emails to not have Xola anywhere when sending to Clients.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Xola, Xola, Inc.

    September 2018

    Thank you for the review! We love that you like Xola and the ease of use! We hope that we continue to grow and give you the tools to grow your business.

  • Liz from OTB Charters

    Number of employees: 2-10 employees

    September 2018

    great small fishing charter tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The interface fits neatly into our own website, and has allowed us to easily track repeat customers, seamlessly receive payments and send refunds. I'd absolutely recommend it!

    Pros

    Pros:
    - great visuals on booking calendar
    - ease of use for customers in booking and making deposits
    - live chat customer service folks - I used this feature several times with awesome results!

    Cons

    Cons:
    - maybe the gap was in my own knowledge, but I'd like the option for the program to block out availability on activities B,C,D when a client makes a booking on activity A - with only one guide, we only do one thing at a time, and I found this process to be very manual (ie. going into every timeslot of the day and reducing availability to 0)
    - minimal functionality of the mobile app to manage bookings on the go/look at the calendar with ease

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Rocky from Exodus Escape Adventures

    Number of employees: 2-10 employees

    September 2018

    Onboarding

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Representatives made the onboarding process super easy! They transferred all of my customers, promos, bookings etc.

    Cons

    They don't have some vital features that others do such as: making a private link to a reserved a time slot for team members to book individually, they don't give you all of the stats on the abandoned bookings, no promo ability for customers booking over a certain number.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Xola, Xola, Inc.

    September 2018

    Thank you for the feedback! I am going to submit a feature request for the features you would like to see. Please keep giving Xola this feedback, it helps us grow and become better for you!

  • Rebecca from Tree Top Adventures on Lake Hickory

    Number of employees: 2-10 employees

    September 2018

    Tree Top Adventures on Lake Hickory loves using Xola for our Ticketing!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Good software to work with! We will continue to use this for our next season!

    Pros

    The software has been easy to learn, especially with the Support team! The report functions are easy to use, as well as the new display capabilities for viewing the upcoming schedules.

    Cons

    Would like to have the option allowed to the customer to make a second payment online after they have completed the initial booking, perhaps by adding the 'make payment' option to the 'maintain this booking' link on the confirmation email.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Xola, Xola, Inc.

    September 2018

    Thank you for the review! We are happy to hear you are enjoying our new dashboard and the ease of our software!

  • kris from Port City Escape

    Number of employees: 2-10 employees

    September 2018

    Escape Room using Xola

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Its pretty for customers
    customer service is top notch. Like top notch.

    Cons

    Passing fees to customers OR high price tag.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Xola, Xola, Inc.

    September 2018

    Xola really appreciates the review! We believe our customer service is amazing and we are happy to see that you do to!

  • Johnny from Black Hills Party Pedaler

    Number of employees: 2-10 employees

    September 2018

    Good booking software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Customer service has been very helpful with streamlining our business.

    Cons

    Would like more options to sell merchandise at the end of checkout.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Xola, Xola, Inc.

    September 2018

    Thank you for the review! We appreciate the feedback, and I am going to submit your option for selling merchandise to our team as a feature request. Here at Xola we want to listen to our customers and give them the best software possible for their business! -Jessica

  • Ken from Photography Workshops of Utah

    Number of employees: 1 employee

    September 2018

    Love Xola

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Scheduling and reminders are fantastic. Overall Xola is great ! weekly payments are great, scheduling and ability to offer unlimited workshops

    Pros

    Ease of customer use- they rarely have an issue. Always works, works with my outlook calendar

    Cons

    A couple things : its confusing to cancel and then reschedule a client from my side. Changing the "book now" box to a custom box that matches my web page better and finally - limited wordpress use.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Xola, Xola, Inc.

    September 2018

    Thank you so much for the review! Here at Xola we love seeing that you and your customers find Xola to be easy to use! I would like to reach out and get some more details on Book now buttons and Wordpress issues you are having. I think we can get these resolved for you. Look forward to speaking with you soon! -Jessica

  • jaci from dvorak expeditions inc.

    Number of employees: 11-50 employees

    September 2018

    Outfitter review after 2 years use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We had a system with Adventure Office that met our needs but it was much slower. We also had better access to our client base for marketing direct from AO. Xola has a lot of things that need improving.

    Pros

    It is an easy booking process / support is great /

    Cons

    The reporting system is inadequate and leaves much work to be done at the end of the season when we must pay our agencies! Biggest downfall and maybe a good reason to change as it's only in development and we can't wait any longer.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Xola, Xola, Inc.

    September 2018

    Thank you for the candid review! I would love to hear more about how you would like to see reporting and what would be most useful for you. I will be reaching out soon to hear your ideas! -Jessica

  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    Easy solution for the not so tech savvy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    So far it seems to fit the bill.

    Pros

    Customizable and easy to use interface that anyone on the team can use.

    Cons

    More integration with Facebook Pixel, etc. would great.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Xola, Xola, Inc.

    September 2018

    Thank you so much for the review! We appreciate the time you took to give us this feedback!

  • Dalton from Putney Student Travel

    Number of employees: 11-50 employees

    September 2018

    Xola for Cyclepub

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I really enjoyed the user-friendliness with Google calendars and it’s ability to adapt to the schedule. Notifications sent to Gmail and notifications 30 minutes before tour really helped keep my schedule locked down and fulfill my daily duties.

    Cons

    I do not like having to forward my responses to the tour office separately. Should be a bit more fluid with response being sent directly to your office and not forwarded.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Xola, Xola, Inc.

    September 2018

    Thanks for the review! Glad to see that you think Xola is user-friendly and that we fulfill your daily duties. I would like to reach out and get more information on the communication issues you are having. Look forward to speaking with you soon. -Jessica

  • Bill from Dig Paddlesports

    Number of employees: 11-50 employees

    September 2018

    Solid booking system.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Makes inventory management much easier, makes it easy for customers to quickly adjust their plans based on our gear availability.

    Pros

    Seems to be really dialed in to rentals and inventory management. There is a lot of information to juggle, and Xola has done a fairly good job of organizing the interface accordingly. Anyone on our team can operate the dashboard.

    Cons

    No POS integration means I'm running two sets of transactions in our retail shop. Would love to have a POS and Rental/Reservation system that was unified.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Xola, Xola, Inc.

    September 2018

    Thank you for the feedback! Our Team did a great job on creating the feature for inventory and we are glad you see it too! I am going to submit your request for a POS system within Xola to the team. Please keep the feedback coming, this is what helps Xola grow. -Jessica

  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    Excellent Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The online chat feature is amazing. Help is always at my disposal. I was making some changes to our listings on xola and encountered several questions. Each time I reached out for help via the online chat tool, I always got my answer. I even got a call to verify that things were working the way I wanted. First rate!

    Cons

    Nothing comes to mind at this time. We have been very happy with the platform.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Xola, Xola, Inc.

    September 2018

    Thank you for the review! We are glad to see you love our support team as much we do!

  • Sara from Escape Games PDX

    Number of employees: 2-10 employees

    September 2018

    Xola rocks

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ability to swap between available and reserved bookings is what puts xola ahead of bookeo.

    Cons

    The old layout was a bit difficult but now with the update I have no complaints!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Xola, Xola, Inc.

    September 2018

    Thanks for the review! We love our new updates to the dashboard as well!

  • Verified Reviewer

    Number of employees: 11-50 employees

    July 2018

    Easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to book horses and see when carriages are scheduled.

    Pros

    Ease of use. Ability to customize pages.

    Cons

    App sometimes a bit slow. Clunky at times.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Xola, Xola, Inc.

    August 2018

    Thank you for leaving a review! We appreciate customers like you who take the time to let us know how we are doing! -Jessica

  • Samdra from Urban crawls

    Number of employees: 1 employee

    July 2018

    Easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It’s been great. Very simple and to the point

    Pros

    It’s simple and clean. Connects to OTA’s like Viator and Expedia with ease.

    Cons

    They don’t have a calendar option to post on the website

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Xola, Xola, Inc.

    August 2018

    Thanks for the review! We are so happy to hear you love how clean and simple to use our software is. We strive to make software that will help simplify your business. I would like to know more about the calendar idea for your website. I will be reaching out soon to hear more. -Jessica

  • Connor from Tahoe treetops

    Number of employees: 51-200 employees

    July 2018

    Review

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Keeps track of bookings easily and makes life easy with names

    Cons

    Gets glitchy sometimes and dosent show thongs right away sometimes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Xola, Xola, Inc.

    August 2018

    We love to hear how you love the ease of Xola! I want to let you know that we are taking measures to make sure our software is fast and reliable. Thank you so much for the review! -Jessica

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