Xola is a cloud-based booking solution that allows activity and tour companies to manage bookings from a variety of different sources including via the phone, websites or in person. The solution provides a mobile interface and can be accessed on smartphones, tablets, laptops and desktops. Xola offers cloud stoarge of all data which ensures that multiple users can login from anywhere and make edits in real time.

Xola supports phone and in-person bookings by providing integrations such as cash drawers, swipe and pay, receipt printer hardware and point of sale tools. The system offers credit card processing, which allows tour operators to accept online payments from their customers. Users can manage calendars and schedules for every outing. Activity managers can include blackout days in their calendar for holiday closings.

Xola offers other features including resource management, resource sharing, guide management, custom questionnaires, roster management and business intelligence. The solution also captures signatures whenever users modify any document. Xola offers APIs for integration with other third-party applications.

Booking management
Booking management

Booking management

Login page

Login page

Online booking interface

Online booking interface

Scheduling

Scheduling

Multiple devices

Multiple devices

Supported Operating System(s):

Web browser (OS agnostic)



453 Reviews of Xola

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 453 reviews

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David from Dan River Company

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

good product

good product

Pros

works well need fewer steps on back end

Cons

not seasonal can't edit emails by customer

Review Source: Capterra

Response: Xola, Xola, Inc.

November 2018

Thanks for the review! We appreciate you taking the time to give us your feedback!

Gena from The Salk Institute

Number of employees:  501-1,000 employees

Ease-of-use

Customer support

Functionality

October 2018

Xola software

I was able to print my guest list and and being able to run the reports I needed. Also I liked that I was able to refund guests when needed and check availability on the calendar.

Pros

What I liked most was being able to book all my reservations and find them when needed. Also to be able to refund people if necessary.

Cons

I don't remember much of issues I had with the software.

Review Source: Capterra

Response: Xola, Xola, Inc.

November 2018

Thank you for the review! We are glad to see you are liking Xola and it is helping you run your business!

jack from Rochester Pedal Tours

Number of employees:  11-50 employees

Ease-of-use

Functionality

October 2018

Xola booking

Pros

It is a great software for my scheduling as a tour boat Captain. Great to use as the app on my phone & also even better on my computer.

Cons

Sometimes I have to re-enter my name & password on my cell phone app.

Review Source: Capterra

Response: Xola, Xola, Inc.

October 2018

Thank you for the review! We are glad to see you are enjoying Xola!

Jayla from Paradox Games and Challenge Rooms

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Xola Booking and Marketing System

Pros

I like that it is easy to navigate and reserve rooms.

Cons

I do not like that the system does not send notifications if there are issues.

Review Source: Capterra

Response: Xola, Xola, Inc.

October 2018

Thank you for your feedback!

Daniel from Beverages

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

October 2018

xola review

Pros

easy to use. simple layout, better than paper

Cons

Very buggy at time and sometimes wouldn't work well with internet

Review Source: Capterra

Response: Xola, Xola, Inc.

October 2018

Glad to see you find Xola easy to use and simple! We are sorry you are experiencing some bugs, when these occur please contact our support team, available 24/7, and report what is going on. We will get it resolved for you as quickly as we can! -Jessica

Marin from Bells brewery

Number of employees:  501-1,000 employees

Ease-of-use

Functionality

October 2018

Xola review

Pros

Easy to log on, clean and simple interface

Cons

Inability for guests to cancel their own booking

Review Source: Capterra

Response: Xola, Xola, Inc.

October 2018

Thank you for the review! Our Self Service tool allows customers to cancel their booking! You can find this by going to Products>Listings>edit your listing>Self Service. The feature will allow your customers to cancel the booking, up to a time frame you set, before the experience goes out. It will also allow your customer to make changes to the date or questionnaire, if you would like it to. I am going to reach out and make sure you get this set up in your account. Looks forward to speaking with you soon! -Jessica

Caleb from PubCycle of Boone

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

User Friendly but not A POLISHED PRODUCT

Pros

The analytics is the best part of the software.

Cons

The app is great on Ipads and awful on iPhones. No picture with add-ons​. Too many steps/clicks to check out involved to make the abandon check out work.

Review Source: Capterra

Response: Xola, Xola, Inc.

October 2018

Thank you so much for your candid feedback! Customers like you are the reason we keep growing and becoming better as a software! I am going to take you feedback and give it to our team. Please reach out to support@xola.com or chat in 24/7 if you think of anything else you would like me to add. -Jessica

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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Easy to use

Pros

Everything is easy to use and intuitive. And if I didn't know how to do something, I'd easily be able to find out how.

Cons

The home screen should be cleaner and it should be easier to update inventory and stuff.

Review Source: Capterra

Response: Xola, Xola, Inc.

October 2018

Thank you for the review! We are happy to see you think Xola is easy to use. I would love to hear more of your thoughts on our home screen and updates to inventory, you would like to see. Could you please reach out to support@xola.com with this feedback. -Jessica

Scott from Adventura

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Big promises, moderate delivery

Xola courted us to bring our business to their system. From the first point of contact we outlined the essential need for a module that allows for the use of discount coupons that are not inside XOLA. i.e. Groupon. They swore up and down that they were working on it and it would be handled shortly. Thats was over two years ago and still it is not in place. All we get are vague promises that it's coming soon.

Pros

The overall structure of the back-end and UI is exceptional.

Cons

Xola promised a feature to handle varying degree of taxes that come with using discount vouchers like Groupon... That was 2 years ago.. Still haven't seen it and they fail to acknowledge that without it, my company must eat a percentage of the taxes. total fail.

Review Source: Capterra

Response: Xola, Xola, Inc.

October 2018

Thank you for your feedback! We have introduced the voucher workflow for our customers using Groupon. Happy to have our Customer Success Manager reach out to you to discuss any other concerns you have. Please be looking for an email very soon. We appreciate your business and we hope to keep growing and improving to meet your needs. -Jessica

LinkedIn icon
Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Functionality

October 2018

It’s ok

I like seeing rosters and being able to check people in. I do not like the 2 step reservation process. It is better on the iPad than on phones, but I often need to access it on my phone

Pros

Seeing roster at a glance. Being able to search for guests

Cons

Format of how it shows on phone. Also, switching around on dashboard is difficult

Review Source: Capterra

Response: Xola, Xola, Inc.

October 2018

Thank you for the review! I want to take a moment and see if you are using our Xola app or the browser? The Xola app should make things easier to see on your phone. Please reach out to support at support@xola.com, or chat in 24/7, we would love to tell you more about the Xola app! -Jessica

Laing from Arkansas River Tours

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Xola review

Pros

The log in screen was fun. It's relatively easy to use but that being said, I've used easier software.

Cons

Some of the functions didn't work properly. The layout wasn't my favorite.

Review Source: Capterra

Response: Xola, Xola, Inc.

October 2018

Thank you for the review! Here at Xola we are always open to feedback. I would like to reach out and get more information on what was not working properly for you to see if we can get this fixed. Please be on the look out for an email from me, look forward to talking with you soon. -Jessica

Matt from Buffalo Pedal Tours

Number of employees:  2-10 employees

Ease-of-use

Functionality

October 2018

Very easy and convenient to use

I am an employee of the owner who uses Xola for Buffalo Pedal Tours. I really like that as I'm headed to a tour I can just open the app and within 5 seconds I'm looking at the name of the person who booked and it only shows tours that are booked for me. I really like that I don't have to "check the schedule" to see when I work, like restaurant staff, since sometimes tours are booked only a day in advanced. The notification system through email ensures I'm not missing any tours I've been booked. So overall its a great piece of software. Keep up the good work and keep improving!

Pros

-I love that with my tours I can just go onto the app and check without having to keep track myself of what days I work.
-The app is intuitive, clean, and easy to use.
-I like that I can see my bookings on the desktop site and sync the calendar with my gmail calendar.
-I like that when I get booked a tour it sends an email to me.

Cons

Improvements that can be made:

-The desktop site does not allow me to see see the Questionnaire. I have to reference the app to see what the customer wrote.
-I don't have the need for a credit card reader, yet the app asks me every time I open it. Once I accidentally said "yes" while wearing headphones and thought I may have gone deaf when I high pitch tone assaulted my eardrums.
-I can't confirm a tour through the app. Its inconvenient because then I have to find the specific email and then enter my login thru a web browser. In-app tour confirmation would be much less hassle.

Review Source: Capterra

Response: Xola, Xola, Inc.

October 2018

Here at Xola we are always trying to improve our software for our customers! Your feedback helps us do that, so thank you!

Charlotte from Defiance Rafting

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

October 2018

Office Assistant

I enjoyed using the program because it was easy to navigate and learn to use.

Pros

It was simple to learn and easy to use.

Cons

Sometimes the program would time out during a booking.

Review Source: Capterra

Response: Xola, Xola, Inc.

October 2018

We are happy to see you think Xola is easy and simple to use!

Tracey from Big Green Tractor Tours, LLC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Big Green Tractor Tours review

I have had a few questions and they answered them fast and helped me with some booking that I screwed up. They even called me

Pros

You can do a online chat and log you need help they will call you back very fast. Software is very easy to use. I could not run my business without Xola

Cons

None. It’s very easy to use. I don’t know what else to say. They do a great job

Review Source: Capterra

Response: Xola, Xola, Inc.

October 2018

Thank you for the review! We are glad to see you are enjoying Xola! Thank you for using our 24/7 support for all your questions.

ULFRIC from GameStop

Number of employees:  2-10 employees

Ease-of-use

Functionality

October 2018

It gets the job done

Pros

It does keep bookings organized and easy to view.

Cons

Making bookings isn't always the easiest and the program runs differently depending on what platform you're using it on.

Review Source: Capterra

Response: Xola, Xola, Inc.

October 2018

Thank you for the review!

Michael from Marathon Helicopters

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great user interface

I moved from bookeo to Xola because it was recommend to me from other tour operators. Overall I am pleased with the experience and the tech staff was very helpful setting up my profile. We had most of the bugs worked out after about 3 months into our season. The 24/7 tech support is great and we find work arounds for areas that can’t be solved exactly how I would like it.

Pros

ease of use on customers end
customer support fast and available 24/7
handles 90% of my wants

Cons

basic sale reports are difficult to obtain
scheduling conflicts occur when back-end is set up properly

Review Source: Capterra

Response: Xola, Xola, Inc.

October 2018

Thank you for the review! We are happy to see you are loving Xola. I see that you have our custom reports beta, this should help in pulling sales report. If we are missing some information in the custom reports beta please email or chat in to our support team and let us know. We would be happy to help!

Kellie from education

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Easy to use

Excellent - efficient system and great support

Pros

Ease of use for first time retail personnel

Cons

When system has a hiccup - the few times there was an outage it made registrations challenging support was immediate and fixes were simple

Review Source: Capterra

Response: Xola, Xola, Inc.

October 2018

We are glad you think Xola is easy to use! Also, happy to see you love our support team as much as we do!

Ashley from Adventures Without Limits

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Xola review

Overall our experience has been great, we are a low volume non-profit using the software to process trip payments. It is easy to use and easy to ask for tech help. Overall XOLA has been great about customer service and being flexible with our needs!

Pros

Our organization can use all of the XOLA features to fit our needs with ease. The software is easy to use for a non computer savvy individual to create bookings, use plug ins and process payments.

Cons

Being unable to process payments as a plain POS, if there were a more versatile POS system it would help us eliminate the need for another software program.

Review Source: Capterra

Response: Xola, Xola, Inc.

October 2018

Thank you for the review! We are glad you are enjoying Xola. I am going to put in a feature request for the POS system. Please reach out to support 24/7 if we can help with anything else.

Jeff from Solar Stage Theatre

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Reporting Issues

Overall the software's reporting functions were inadequate and the additional work this created offset any of its good features. Customer service was helpful and timely but that cannot overcome the limitations of the program itself and it ended up not being a good fit for our business.

Pros

Fairly easy to use. Clean, professional looking layout. Easy to make changes to orders and update patrons.

Cons

Terrible reporting and lack of customization for reports made bookkeeping a nightmare. Adding buttons and show listings online was not as intuitive as it could be. Simple features like having event rosters be in alphabetical order are absent.

Review Source: Capterra

Response: Xola, Xola, Inc.

October 2018

Thank you for your candid feedback! I want to reach out and talk to you more about our new Custom Reporting Beta we have come out with. We are excited to start offering this to our customers and we believe it will help with better reporting for your business. Also, I would love to hear more on how we could make things better for your business. I will be reaching out very soon.- Jessica

Karli from Nascar Racing Experience

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Using for work

It helps check in our racing customers, makes the process quicker.

Pros

I like the ease of everything. Helps keep everything simple.

Cons

The process of creating a booking. Can be a lengthy process.

Review Source: Capterra

Response: Xola, Xola, Inc.

October 2018

We are glad to see we have helped ease your booking and check in process! I would like to know more about your ideas on our creating a booking process that will help you. I will be reaching out soon! -Jessica


Displaying 1 - 20 of 453 reviews