Xola Software

Pros

Easy to setup up and utilize as a small business trying to transition into booking online. The system is simplistic to use but adapts to your business needs.

Cons

Like any software, it does not have allthe necessary features and functionalities necessary for every smallbusiness, i.e. for a small kayaking your guide company based around the tides you have to preprogram times when you can and can not take people out.

Xola has helped to position our new guiding business at the forefront of all local attractions here in Waterton Lakes National Park, AB., Canada. Without a physical location from which to sell tour tickets, Xola has allowed us to efficiently and effectively sell tickets and make our tours available to all those interested.

Pros

Xola appears to be incredibly user-friendly, easy to pick-up, understand and run with! As a brand new start-up tour guiding business, I had little-to-no previous experience with an online reservation system such as this. It has been very intuitive to learn. Functionality is great and there seems to be plenty of options for my business to grow and make greater use of the functions that are available.

Cons

Having only been in operation for a few months, I haven't come across any problems or issues with Xola.

Pros

XOLA streamlines all of the most tedious aspects of booking tours. It puts virtually everything in one place; on one platform. The customer service has been phenomenal. Our rep has been available every step of the way above and beyond any customer service I have ever experienced. Without her, I don't think our company could have made this transition.

Cons

There are some very important and necessary features that are not yet offered. We would like to be able to add invoices after reservations have been made. We would also like to be able to send payment links to guests that are already reserved. These features are only available on the front end of the booking. Once it is set, we have no control over sending payment access to our customers. This inhibits our ability to be slightly more hands on with the booking process for our customers.

Online purchases, quick payout.

Pros

I started with Xola. Used to have one on one support. It's pretty enough. You can find work arounds for most problems.

Cons

If your in a business where weather can cause trip cancellations? Xola STILL isn't powerful enough to allow customers to reschedule on their own?!? So a reservation system where you NEED a human to reschedule customers over the phone. It's ridiculous. Xola has no desire to fix this giant hole and it's frustrating. They seem to cater to small guides and tours. My small business has theirvanilities taxed. The outsourced their help which is fine but I have no more ability to speak to anyone of consequence that can understand that it's insane to not allow customers to be able to reschedule them self's after a cancelled trip. I've spoken to several vendors who went back to peek pro over this feature and go for gift card software that does not have the amount put on it regardless if you like it or not.

Pros

--The system is very user-friendly
--When we encounter any issues with the system, the online support staff is quick to respond and able to provide us with efficient solutions.

Cons

--Still missing some key features that would really help us to better manage our reservations process, although I am pleased to see that the team has taken into consideration some of the requests we suggested.

Pros

Customer support. Design. Analytics. New features rolled out regularly. Fixed pricing (no pass-through fees to customers or volume pricing).

Cons

Some features still lacking- like scheduling based on inventory. No multi-account support with one login (switching back and forth).

Pros

It has many features that become very useful for when customers have questions or have coupon codes. It is also easy to put our employees on a show.

Cons

The mobile version is not as good as the desktop version. I need to be able to book customers and apply codes

Pros

It helps me book games quickly and is easy to use from the back end. It looks very clean and organized.

Cons

We use Bookeo for some of our stores, and it has more features and is a bit more helpful when it comes to tracking and giving us data. Glitches happen too often. We need a way to block seats in the experience while we are booking, so no one comes out from under us to book the game. I've had to disappoint guests a few too many times because a game was booked out from under me.

Pros

Xola is straight forward, easy to learn and use. I enjoy how quickly I can chat with support with any questions I have without having to call in during business hours on our work phone. The abandoned bookings features are also quite helpful!

Cons

When I cancel a reservation the system immediately deletes most of the guest's information. Oftentimes the guest will call back eventually and want to re-book and are annoyed that they have to give us information twice. A second thing that I run into trouble with is that if I need to modify the check-in time for guests, I cannot simply do so and send an updated email about the new time, we've had to manually call our guests to update their new meet time.

Pros

Overall, the ease of use from customers selecting dates all the way through the checkout process. Load time is fast and very straightforward for customers.

Cons

Just a few custom design things I'd like to have happen, but I'm sure everyone has their own ideas of what a page should look and feel like. Overall, it's a solid product!

Pros

The way it looks to customers and is reliable. Customer service is also awesome. App on iPad works great.

Cons

They way the Ad-On's are not well seen. People get really confused with our Private Room option. The phone app could be a little better - I aways just use the browser on my phone which makes it difficult.

Pros

I like the ease of ordering products and how they are laid out in the calendar format. I like that I can check information about individual customers and see their purchase history through the "customers" search engine.

Cons

I do not like some of the limitations of searches (having to click over to "customers" before searching a name in order to find it anywhere besides upcoming bookings), I do not like the number of "click throughs" I have to go through in order to get to certain information (i.e. having to click on the settings of a booking after searching, and then clicking on the customer's name to pull up their information, rather than just being able to directly click their name and get their information).

Pros

Customer support, and the TCO is the reason I am with Xola. The features, functionality and analytics are adequate.

Cons

Limitations, and not as rich in features for my particular industry (escape room) as I'd like. The calendar view could be better.

Very easy to book for both my customers and my staff. very customizable.

Pros

The abandoned booking rescue. The ability to schedule my staff on certain days to cover events. The picture of the event in the actual booking is quite nice, alot of them are text only and that is very boring.

Cons

Honestly every time we contact the company with a feature request, we've been lucky and most of them have been added! now its just minor things like i wish the calendar was monday through sunday instead of sunday through saturday.

It makes booking slots at our business quick and simple.

Pros

I enjoy the features and functionality of Xola. It is very easy to change bookings, add information, etc. They provide all necessary features.

Cons

I believe there is room for improvement in Xola's ease of use. Sometimes different functions are hard to find.

Better than alot of software out there.

Pros

Very easy to use and train staff. It is also very easy to create new items in the system. The abandoned cart feature is a bonus in this software. Superior customer service! Not expensive at all.

Cons

I wish the reporting was a bit more robust. Also, we would like to see better scheduling with guides.

Pros

Incredible the work and dedication that this company puts to work with its clients its wide range of services please any possible client that may have, even the most demanding, I am very satisfied to have worked with them.

Cons

I really do not have any complaints. The services offered left me very pleased and happy. Excellent service

Online Bookings, paperless driving directions.

Pros

Xola made it easy for us to take online reservations and send professional confirmations. Easily share information with our guides and guests. Tracks reservations that still owe a balance. Use of coupons codes is a nice feature. As well as the rescue emails to people that abandon their cart. Xola was a nice step up for our business to add some professionalism to our reservations.

Cons

Our company takes a broad range of reservations. It doesn't work well for an activity that has slight changes to locations for a given activities. When it comes to shuttle reservations that typically have variations it's hard to make it work in the system .

Pros

Excellent customer service. They are always adding new features that make it more useful and efficient.

Cons

Over the years I've had many specific complaints about the software, but they have eventually made changes that addressed almost every one of those issues. The one remaining change I'd like to see is the ability to send invoices for a booking that allows the customer to pay a deposit online.

Pros

Web site dependability and the customer service is immediate, helpful, and they have a fun sense of humor too.

Cons

A lot of great, new development is taking place but I feel like sometimes that means there are glitches in the basic functions that can be hard to work around.