About YouLi

YouLi - Group Travel Made Easy includes a booking platform with built-in customer engagement and automation tools for group tour operators, travel agents, and retreat planners.

- Take Individual and Group Bookings - Manage Room Inventory - Build Itineraries, Trips Pages, send out Trip Quotes - (Re)Launch in days with Plug N Play Travel Website or get custom web development - Collect interest with built-in registration forms - Optimize with all Tasks and Documents in ONE place

All-in-One Solution for Group Trips: - Website, itineraries, tasks, documents, people, and payments in one place - Launch websites in days, not weeks - Human-centered tech with a supportive community for non-techy travel professionals.


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9 Reviews of YouLi

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(6)

6

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 9 of 9 results

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November 2019

User Profile Picture

Victoria Lynn from GIRLGO

Verified Reviewer

Company Size: 2-10 employees

Industry: Program Development

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2019

Robust Application, Lean Team

Pros

This application and more importantly the team is first class all the way. I am very happy to have discovered this travel application and planning platform-- it has nearly everything I need to automate my business a bit more, and give my clients a personalized, organized experience with my company. It seems as though they release new updates, improvements and fixes on a regular basis. They are quite flexible. They listen to feedback and implement with speed... it's the advantage of having a robust application, rand by a small team who you can touch, call, email etc. I also appreciate that the company is founded by enterprising women.. always a plus! Thank you YouLi Team!

Cons

The cost is a bit high. It would be nice to have a native app to be able to access things without internet connection. More built in forms needed

September 2020

Elinor from Run Wild Retreats

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2020

Couldn't be easier to get up and running

Youli's customer support is excellent. They respond right away and open to suggestions and ideas for new features. As a tour operator, we look forward to growing with Youli. They help us better serve our customers and make us look even better!

Pros

Youli makes it incredibly easy to launch new trips. The design is intuitive and functions are well organized, making the process of designing and launching a new trip very quick and easy. And the end result is a beautifully designed, user-friendly booking process . I love the "Magic link" feature in place of account passwords, which can create too much user friction. Youli makes it easier for us to "upsell" clients with enticing trip add-ons. And it has eliminated a ton of work for our staff when it comes to on-boarding new customers in terms of helping them prepare for their trip and collecting all the necessary information from them so we can prepare the trip for them.

Cons

One drawback is that there isn't a way to easily "transfer" a customer from one trip to another, as there is no centralized CRM. Each trip is separate in this regard. We simply re-enter the customer's information into the new trip. And as Youli launches in new Zapier integration, we'll use zaps to build a CRM in Hubspot to store historical customer data and manage CS tickets.

Reasons for Switching to YouLi

Regpacks was, by comparison, very complicated to get up and running. I used it for 1.5 years and was still having issues with the software. Customers constantly had login issues due to browser incompatibility. Credit card processing fees were high and I had issues with payouts. Customer service was not great.

September 2019

Jeanette from The Hacker Exchange

Company Size: 2-10 employees

Industry: Higher Education

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Youli helped build our business

Pros

We like the ability to brand the software, make live updates to agendas, and the pre-departure activity tracking. The Youli software has been a core part of our business from Day 1.

Cons

UX for the calendar / time selection could use a little polish, but we love that the team is very responsive to all feedback.

September 2019

Susan from TripaSista

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

September 2019

YouLi solves the biggest problem for small group tour operators!

We came to YouLi to solve a problem for small group tour operators who are using email and spreadsheets off platform. YouLi offers a "two for one" solution: a travel management software and a booking platform We found the customer service at YouLi exceptional. The team take a real interest in your business and work hard to find the right solution

Pros

TripaSista is a double sided marketplace for tour operators/ women travelers and we utilise the YouLi platform as a travel planner and booking software We like the following features:- A travel management software and a booking platform Create tour itineraries from a template with the ability to publish on your own website Ease of setting up payment gateway with a choice of direct transfers to avoid credit card fees Viewing communication with travelers in one place Auto-email responses and reminders

Cons

So many great features can be overwhelming and therefore not adopted

Reasons for Choosing YouLi

Because the business is owned by women tech founders based in Melbourne, Australia which has synergies with our brand.

September 2019

Karen from Rare Air Himalayan Travel

Company Size: 1 employee

Industry: Leisure, Travel & Tourism

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Travel Itineraries Sorted

I feel so well looked after. I’m a technical klutz and I needed my hand to be held while I got started but it has been a dream to use.

Pros

It has given my business a level of professionalism that I couldn’t have imagined. It just looks fantastic! The seamless integration with my website has been great. It has so many clever little things that have saved me hours of time.

Cons

There’s not much I don’t like about YouLi because it fast tracked my dreams of a travel company and turned them into reality.

Reasons for Choosing YouLi

YouLi sounded like a good fit for my business - ethical, caring and simply nice people to deal with and the product is brilliant.

September 2019

Ben from Best Life Adventures

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

Simplified my tourism business administration

Since implementing YouLi to Best Life Adventures I have been able to bring together a number of complex spreadsheets that had no uniformity to them. It has allowed me to hand over the administration of our expeditions to another team member and freed me up to spend more time driving new business.

Pros

Complete task management for all my customers, centralised payment system and report generation

Cons

Needs a mobile app version so I can use it whilst on the move.

September 2019

Fiona from Almanar Consultancy

Company Size: 1 employee

Industry: International Trade and Development

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

September 2019

Tours & Trade Missions

I use it to capture my entire database for a project and house every detail I wish to convey to them, all in one place.

Pros

It captures the full database of my clients and everything I want to tell them in one place.

Cons

Clients need to be educated in how to use it and my 40+ year old clients do not find it intuitive and tend to default to the emails and phone calls that this software is designed to obviate.

Reasons for Choosing YouLi

I did not know of any other products. YouLi found me!

September 2019

User Profile Picture

Chris from The Hacker Exchange

Verified Reviewer

Company Size: 2-10 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

Professional Legends

Very positive.

Pros

Ease of use, simple but attractive appearance. Makes us a point of difference with our competitors.

Cons

There were a few obvious gaps (eg bulk uploads, etc). However, our ideas were taken on board and later integrated as standard features.

December 2019

Henry from Flinders New Venture Institute

Company Size: 11-50 employees

Industry: Professional Training & Coaching

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

December 2019

eNVI.US SXSW 2019 Tour

Pros

- Laid things out for an easy follow formats for our tour participants in chronological order - Its available both digitally and they can print it off, which is great for when they're travelling - You could send out a tour wide notification or reminder

Cons

- Tour goers didn't have a location for them to take notes during each day