ZOZI Advance is an online booking solution that enables campsites, rental companies, tour operators, event managers and activity businesses to manage bookings as well as customers. The cloud-based platform can be accessed on desktop or through native mobile apps available for Android and iOS. The solution allows tour operators to accept mobile payments from customers using an EMV-compatible chip card reader.

ZOZI Advance helps event managers create events, manage guest lists, send automated emails to staff and handle cancellations. The solution enables users to book activities, view reservations and run revenue reports to get a top view of business operations. Rental agencies can track available inventory in real time and enable users to book them through an online mode as well.

ZOZI Advance offers additional features which include equipment rental, calendars, dashboards, automated emails, customizable event pricing and guide management. The solution also offers a knowledge base that helps users to get an overview of the platform.

Calendars
Calendars

Calendars

Pricing rules

Pricing rules

Reservation management

Reservation management

Booking creation

Booking creation

Multiple devices

Multiple devices

Supported Operating System(s):

Web browser (OS agnostic)



102 Reviews of ZOZI Advance

Overall rating

4.5 / 5 stars

Write a review

Showing 1 - 20 of 102 reviews

Start your review of ZOZI Advance

Write a review

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Too rigid for our needs

Pros

The customer service was good, and the team all seemed to really like working there. Can always get someone to help with any problem.

Cons

The app was too rigid for our needs. It was difficult in not impossible to customize the app for our business without having to find several work-arounds.

Review Source: GetApp

Stephanie from Stout Tent

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Easy to use with great support!

Ease of booking rentals for our staff

Pros

The amount of time and support they've given our company has been invaluable. The interface is beautiful and completely changed the look of our rentals for the better. It's easy to update, make changes and add products which has been perfect for a quickly growing company. They've also been great about listening to our feedback and even built in and implemented some of the changes we've requested into their software.

Cons

I'd like to see changes made to make it a little easier for customers to change the date of their reservation before checkout without having to click back to the beginning. This is minor though and something I believe they're already working on.

Review Source: Capterra

Steve from High Rock Adventures

Ease-of-use

Value for money

Customer support

Functionality

May 2017

ZOZI was a great product!

Pros

It is affordable, they were flexible to the needs of our company, they offered a lot of features and kept updating and adding new ones. The software worked on multiple platforms and devices. When we had a need for features not offered, they were responsive and cared about our needs.

Cons

It did not offer a few needed features like customized tour cut off times but overall there was very little we did not like. The only downfall was they sold to PEEK and PEEK did not honor the rates and contract we had with ZOZI despite assuring us that they would. ZOZI was great, PEEK its replacement is a dishonest company.

Review Source: Capterra

Caleb from Jet Ski Rental Dallas

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2017

Support is non-existent.

Pros

I would like to try this software but their website is having technical issues, and I cannot get ahold of a human to help me out.

Cons

No sales reps / support. I saw on Glassdoor that they just laid everyone off.

I have called multiple times and left voicemails, and have not gotten any reply. Avoid this company. I read on Glassdoor that they laid off much of their workforce, so that might explain the silence.

Avoid this company until they can hire staff again to support their customers.

Review Source: Capterra

Tim from Gateway Escape Rooms

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Key to Our Success as an Escape Room

After reviewing the cost, features and back-end components of a number of reservation systems I reached out to ZOZI for a demo. The staff were very friendly, very knowledgeable and the system had all of the features I needed, and a few I did not know I needed. For my business, I was not looking to own software, and I needed to rent the software from a company large enough that I could trust them with the business critical aspect of booking guests. My skill stack includes usability design. The usability features of ZOZI are strong. I still have some guests call to ask how something works, but I am able to talk them through. It is not an issue with the software, it is just that some people have a brain cramp. 95% of my reservations come through without intervention by staff. I liked ZOZ so much that when a client asked about a booking system for fundraising events, I recommended ZOZI immediately.

Pros

It is relatively inexpensive with very strong usability features facing both the client and the administrators. Support is excellent and very responsive.

Cons

Cannot think of any cons.

Review Source: Capterra

Anthony from Black River Boat Rentals

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Found Gold for Pennies!!

From the first call to current the "Zozi" team has been exceptional. I have looked for years to find the right product for me. A representative contacted me about the product and I was hooked, very surprised at the cost, and processing fees. I love the setup and the service has far exceeded my expectations creating the ultimate value. Anthony Black River Boat Rentals South Haven, MI

Review Source: Capterra

Brad from Specific Gravity 1, LLC

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Watersports booking app.

After trying two other companies with poor results, I'm very happy with the ZOZI product and especially the level of support their team provides.

Pros

Easy to set up, easy to use.

Cons

Custom additions not available.

Review Source: Capterra

Sharlene from The Living Water Boat Cruises

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Awesome service

This is the only software I could find that could do all the things I needed it to do for my online bookings! They customize your interface to accommodate all of your needs and the price is extremely competitive. In addition, their customer support is incredible with super fast responses and follow up.

Pros

Ease of use and customization

Cons

Can't send the customer a payment request email when you make a back end reservation.

Review Source: Capterra

Andrew from The Escape OKC

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Amazing customer service, becoming a giant despite some growing pains.

I've been with Zozi for about 16 months. Like all business relationships, we haven't always liked Zozi. Conversely I'm sure there have been times they haven't liked me or my organization. Despite that, they answer and are cordial every time I call, they follow up with what they say they're going to do, and when they are wrong, which isn't often, they are big enough people to admit it. Add a great pay scheme, a service that can be highly customized, and an engineering department that is consistently implementing new features. They're an excellent service with better customer support and fantastic engineering. It may be a bit challenging to set up the service or make huge changes yourself, but they're always there to help. Unless they radically change their corporate culture, I can't imagine doing business with a different scheduling service.

Pros

Consistently adding new features, great fee schedule

Cons

Can be difficult to make multiple time changes to existing schedules

Review Source: Capterra

kristine from The Creative Child and Adult Arts Program

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

March 2017

A great way to stay organized

My experience with Zozi has been a very positive one. I am a small business so I don't use all the features available, but the on line reservation features, and the reports and ease of creating the links for my website are very user friendly. Customer service is exceptional!

Pros

ease of use
visually makes sense
good for customers

Cons

A few things are more than I need so I don't think that I make the most of the product

Review Source: Capterra

Tara from Treehouse Island Zip Line Adventures

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2017

ZOZI Advance has Top Notch Customer Service

We have used ZOZI for several years now and couldn't be more pleased with their customer service. Each person we have worked with is always prompt, friendly and helpful in resolving and questions or issues we have.

Pros

Calendar, ease of scheduling/adapting schedule, automated emails with softward, guide accessibilty, available ap. And of course, great customer service!

Cons

I'd like the add-ons to be visible on the dashboard. They are too buried in the program to easily identify at a glance.

Review Source: Capterra

Donna from Orcas Island Eclipse Charters

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Great Software

Migrating our reservation software from one company to this company has been great! Was expecting major issues, but was pleasantly surprised! A first time user will love this software!!

Pros

ability to change or update most all items

Cons

due to migrating software from another company, we are limited in some of the changes we would like to do at this point in time

Review Source: Capterra

Ken from Peace Pups Dogsledding

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Huge Time Saver For Me

ZOZI is the first online booking system that I have ever used. There were a few hiccups when I first began using the system but the customer support was excellent at helping me get the system dialed in and working for my business. Using ZOZI has saved me a lot of time this season. I used to spend time at the end of my work day returning phone calls and emails and since setting up my online booking with ZOZI the amount of time I spend doing that has been reduced dramatically. I would also say that I have seen an increase in our business this season. Whether that is strictly due to having online booking or due to favorable snow conditions here this season I can't say for sure but we have had our busiest season ever and I have had positive feedback from guests in regard to their booking experience. Overall I am very happy with ZOZI and am finding it to be a valuable tool for my business.

Pros

The fact that it allows for customization to fit my specific needs.

Cons

There are a few minor things like the fact that I can't stay logged in and have to re-enter my password if I'm off of the program for over an hour.

Review Source: Capterra

Cindy from Chantilly Farm Campground

Ease-of-use

Value for money

Customer support

Functionality

March 2017

GREAT CUSTOMER SERVICE

Our company recently purchased this software and their support team as well as the media personnel are wonderful to work with. This software has led to many more campers at Chantilly Farm.

Review Source: Capterra

Marcelo from Capturedlv

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Working with zozi for 10 months now

We have been working with zozi for over 10 months now. We Love zozi and their phone app. I have a few requests but it's a wish list their team is working on. It's more expensive than the not all in one products available but I would spend the same amount of money on someone tracking those down. I love all inight one. One phone number to call if any issues arise.

Review Source: Capterra

JoAnn from Keuka Cabins

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Easy Calendar

Just beginning to learn the system. Very easy to manipulate. Called support to answer a few questions. Instant Help, no ON HOLD, very satisfied. Thank you ZOZI

Pros

Keeps calendar organized

Cons

Just learning, so not sure yet

Review Source: Capterra

Kim from Scratch Distillery

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Great integration into my existing website

Zozi associates are all very helpful, pleasant, and timely. The software integrated into our existing website seamlessly, and has saved me a lot of phone calls and emails.

Pros

Ease of use. Look. Most functionality.

Cons

Booking windows of time for events looks a little confusing.

Review Source: Capterra

Response: ZOZI, ZOZI

February 2017

We are happy to hear the ZOZI online booking integration went smoothly and you are already seeing the value of time saved and ease of use. Thank you Kim!

Chuck from Beneath The Streets Tour Company

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Best Help Desk I have ever encountered

Our tour company was "switched" to ZOZI Advance when our prior ticket software vender went through an "upgrade". We loved our old system (GetInSellOut) and were doubtful the change would be positive. Boy were we wrong! All of favorite features of GISO were retained and many were improved! The processing of Groupons and other voucher programs become considerably easier, as did the referral sourcing we use to track commission payments. Making real time adjustments to inventory, including adding day-of tours, is a snap. But best of all is the amazing support staff at ZOZI! They are the most responsive of ANY help desk I have encountered anywhere. (And I've talked to a lot of help desks!) If you can't get through on the phone they take your number and call you back...promptly. After hours emails receive prompt replies (also after hours) and there is tremendous follow up to make sure the advice given had the desired effect. The few times there has been a software limitation that prevented us from getting a desired result, the help desk folks came up with a work-around that got us to where we wanted. Twice they even got their engineering department to develop a tweak in the software that addressed the issue. Finally, the pricing structure offers several options that have allowed us to change methods as we grow...resulting in lower prices than we have ever paid for both the software and for credit card processing. Nothing but praise for ZOZI Advance, and believe me, I'd let 'em have it if I wasn't pleased!

Pros

Help desk, Help desk, Help desk (made adjusting a new system a snap). Pricing, Report and Home Screens customisable by user.

Cons

I wish they had a POS component for merchandise.

Review Source: Capterra

Response: ZOZI, ZOZI

February 2017

Thank you Chuck! So glad to hear your transition to ZOZI went well and the team has been so supportive. We love that!

Heather from Self Propelled Tours Sedona

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2017

It's easy!

ZOZI has been great! The best part for me is the customer service! They're incredibly helpful and make everything as easy as possible.

Pros

It's easy!

Cons

I'm not getting the increased bookings that were alluded to.

Review Source: Capterra

Response: ZOZI, ZOZI

February 2017

Thank you Heather! We love hearing how easy it's been to get up and running with ZOZI. Looking forward to continued success together!

Sandy from Ocean Riders

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Bookings at your fingertips

A little frustrating when transitioning from Giso, but excellent customer suppot. Love the ease of actual booking and all info easily assessable.

Review Source: Capterra

Displaying 1 - 20 of 102 reviews