About ZOZI Advance


ZOZI Advance is an online booking solution that enables campsites, rental companies, tour operators, event managers and activity businesses to manage bookings as well as customers. The cloud-based platform can be accessed on desktop or through native mobile apps available for Android and iOS. The solution allows tour operators to accept mobile payments from customers using an EMV-compatible chip card reader.

ZOZI Advance helps event managers create events, manage guest lists, send automated emails to staff and handle cancellations. The solution enables users to book activities, view reservations and run revenue reports to get a top view of business operations. Rental agencies can track available inventory in real time and enable users to book them through an online mode as well.

ZOZI Advance offers additional features which include equipment rental, calendars, dashboards, automated emails, customizable event pricing and guide management. The solution also offers a knowledge base that helps users to get an overview of the platform.



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Supported Operating System(s):

Web browser (OS agnostic)

102 Reviews of ZOZI Advance

Average User Ratings

Overall

4.65 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(78)

4 stars

(18)

3 stars

(3)

2 stars

(0)

1 stars

(3)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 102 reviews

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February 2017

Chuck from Beneath The Streets Tour Company

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Best Help Desk I have ever encountered

Our tour company was "switched" to ZOZI Advance when our prior ticket software vender went through an "upgrade". We loved our old system (GetInSellOut) and were doubtful the change would be positive. Boy were we wrong! All of favorite features of GISO were retained and many were improved! The processing of Groupons and other voucher programs become considerably easier, as did the referral sourcing we use to track commission payments. Making real time adjustments to inventory, including adding day-of tours, is a snap. But best of all is the amazing support staff at ZOZI! They are the most responsive of ANY help desk I have encountered anywhere. (And I've talked to a lot of help desks!) If you can't get through on the phone they take your number and call you back...promptly. After hours emails receive prompt replies (also after hours) and there is tremendous follow up to make sure the advice given had the desired effect. The few times there has been a software limitation that prevented us from getting a desired result, the help desk folks came up with a work-around that got us to where we wanted. Twice they even got their engineering department to develop a tweak in the software that addressed the issue. Finally, the pricing structure offers several options that have allowed us to change methods as we grow...resulting in lower prices than we have ever paid for both the software and for credit card processing. Nothing but praise for ZOZI Advance, and believe me, I'd let 'em have it if I wasn't pleased!

Pros

Help desk, Help desk, Help desk (made adjusting a new system a snap). Pricing, Report and Home Screens customisable by user.

Cons

I wish they had a POS component for merchandise.

Response from ZOZI

Replied February 2017

Thank you Chuck! So glad to hear your transition to ZOZI went well and the team has been so supportive. We love that!

September 2016

Jill from French Quartour Kids

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

Great booking software!

Great customer service. I get an immediate response whenever I need help or have a questions. Suggestions or needs are taken seriously and oftentimes implemented. Zozi keeps working to improve the software and make it more user friendly. I honestly have no complaints; very happy with them. I just wish their competitors would quit trying to get me to change!!!

Pros

super easy to adjust / change activities: times, emails, calendar, cost etc.
data collected from customers is saved and available for viewing (I ask customers how they heard about my company and, through the saved data, I can refer to this and see where my marketing is improving etc)
it's super helpful during tax season!!
the terms and conditions for my company can be added for checkout
promotions are super easy to add / delete
block out dates are easy to adjust as well
the app is helpful for looking at upcoming tours
they're super helpful and responsive- even if i'm frustrated and grouchy

Cons

the automated emails can't be adjusted. they look automated. it comes across as impersonal to customers. they said they're working on it. and i believe that will change.

Response from ZOZI

Replied September 2016

Thank you Jill! We want to continue to build the best product possible for you and your business :)

September 2016

Ed from Dig This LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

A Company who Cares

My company Dig This has used the Zozi booking system for over a year now and we are thrilled with the whole process from our own internal use through to the end user -our customers. Customer support is excellent and Zozi have gone out of their way to customize their software to suit our needs. They also have rebuilt our web-site, are setting up a POS system and continually are improving the booking experience to better aid the way we do business. These guys genuinely care about my business. The best part is everything is now tied in with our web-site , booking process and POS which has really simplified the way we do business. This system will convert easy to franchisee's and we will have the ability to better manage their reporting on a weekly/monthly basis. This is a competitive market and I've researched other companies in the past.These guys have got it nailed and continue to lead with an innovate product and great customer service .

Pros

Easy to use and back by great customer service

Cons

No complaints

Response from ZOZI

Replied September 2016

Thank you so much Ed! We are thrilled to be partnering with Dig This, and love being a small part in the success of your business :)

March 2017

Andrew from The Escape OKC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2017

Amazing customer service, becoming a giant despite some growing pains.

I've been with Zozi for about 16 months. Like all business relationships, we haven't always liked Zozi. Conversely I'm sure there have been times they haven't liked me or my organization. Despite that, they answer and are cordial every time I call, they follow up with what they say they're going to do, and when they are wrong, which isn't often, they are big enough people to admit it. Add a great pay scheme, a service that can be highly customized, and an engineering department that is consistently implementing new features. They're an excellent service with better customer support and fantastic engineering. It may be a bit challenging to set up the service or make huge changes yourself, but they're always there to help. Unless they radically change their corporate culture, I can't imagine doing business with a different scheduling service.

Pros

Consistently adding new features, great fee schedule

Cons

Can be difficult to make multiple time changes to existing schedules

January 2017

Susan from Skyline Paintball & Laser Tag

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2017

We truly Love ZOZI

We have been using ZOZI for a long time now. We have tried multiple formats and companies and to be honest, ZOZI is the best. The pricing is fair, the software is user friendly and if you ever have a problem or issue the customer service is unbeatable. It is so refreshing to know the company is there and has your back. I love how it is always evolving and they take your feedback SERIOUSLY. They have implemented many, many new features that just keep making it better and better. Thanks for a great product.

Pros

The way it is always evolving.

Cons

Nothing really, it does take a little while to get used to it but the customer service more than makes up for it.

Response from ZOZI

Replied January 2017

Thank you Sue! We truly love partnering with Skyline Paintball and are so proud to be your online booking software of choice! Looking forward to a great 2017 together!

April 2017

Tim from Gateway Escape Rooms

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

Key to Our Success as an Escape Room

After reviewing the cost, features and back-end components of a number of reservation systems I reached out to ZOZI for a demo. The staff were very friendly, very knowledgeable and the system had all of the features I needed, and a few I did not know I needed. For my business, I was not looking to own software, and I needed to rent the software from a company large enough that I could trust them with the business critical aspect of booking guests. My skill stack includes usability design. The usability features of ZOZI are strong. I still have some guests call to ask how something works, but I am able to talk them through. It is not an issue with the software, it is just that some people have a brain cramp. 95% of my reservations come through without intervention by staff. I liked ZOZ so much that when a client asked about a booking system for fundraising events, I recommended ZOZI immediately.

Pros

It is relatively inexpensive with very strong usability features facing both the client and the administrators. Support is excellent and very responsive.

Cons

Cannot think of any cons.

January 2017

Liz from Mind Games Clovis escape rooms

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

January 2017

Love at first site, now I'm looking for another system

I really do love Zozi's flexibility. I can add, hide, delete any activity offering. That means I am able to offer great customer service. Problems, we decided to offer a Groupon we started having voucher problems...The creation of the vouchers was fast and easy, although the "knowledge base" was inaccurate. Zoz system made the vouchers individually from a list with aplomb and I was a happy camper. Then I got a call from a customer saying their voucher indicated it was expired. I check my voucher list and panic, they all had an expired "book by" date. I fix it with the person (can't just change the date, must create a new voucher), then check all the dates so I can fix what I thought was my mistake, they are all now what I put in originally. This has happened with 3 different group batches, is intermittent, and at first, I really felt like Zozi thought I was making a mistake and it wasn't important enough to take seriously. My customers call upset about expired vouchers. My rep is a sweetheart, but if I have issues over the weekend or after hours and call tech support, I leave a message and hear back the next business day. The "today" button on the main user screen isn't working properly, a small thing, but all the repeat clicking adds up, and really I think is a sign of some deeper problem with the system. Yesterday I wanted to look up something in the knowledge base, the clickable links at the bottom of the screen were not working, I checked from two different PCs, even closing the tab and logging back in. Again, not a big deal, but I think a sign of some deeper issues. I didn't mind signing up for a year to get their best pricing, I really wanted the flexibility they offer. We absorb the convenience fee they charge per transaction (on top of the credit card rate/fees) because that's how we feel about customer service, but it takes a pretty good bite. Again, we thought it was a trade off for the better product. We also had a HUGE problem with what they call their embedded calendar... although that has now been fixed. Basically, as soon as activities started to go live for the day, the entire day would disappear and customers couldn't book... but only from mobile devices. In the office on PC, I have no idea, I wonder why I'm not getting calls, then I check my site on my phone. This was at least 2 weeks of lost business. It's just been one thing after another, I can't believe I'm the only business having trouble. All this is over the last two months.

Pros

Flexibility

Cons

Constant glitches and issues don't represent our business the way I want it represented.

Response from ZOZI

Replied January 2017

We respect and appreciate the feedback, and each issue Liz has identified has either been fixed or will be in the very near term. We take pride in having a reliable product and responsive customer support team, and while we are disappointed that we couldn't provide the best possible service in this instance, we have utilized Liz's thoughtful feedback to ensure we learn from this, and continue building the leading solution for other Escape Room businesses.

March 2017

Ken from Peace Pups Dogsledding

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2017

Huge Time Saver For Me

ZOZI is the first online booking system that I have ever used. There were a few hiccups when I first began using the system but the customer support was excellent at helping me get the system dialed in and working for my business. Using ZOZI has saved me a lot of time this season. I used to spend time at the end of my work day returning phone calls and emails and since setting up my online booking with ZOZI the amount of time I spend doing that has been reduced dramatically. I would also say that I have seen an increase in our business this season. Whether that is strictly due to having online booking or due to favorable snow conditions here this season I can't say for sure but we have had our busiest season ever and I have had positive feedback from guests in regard to their booking experience. Overall I am very happy with ZOZI and am finding it to be a valuable tool for my business.

Pros

The fact that it allows for customization to fit my specific needs.

Cons

There are a few minor things like the fact that I can't stay logged in and have to re-enter my password if I'm off of the program for over an hour.

June 2017

Stephanie from Stout Tent

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

Easy to use with great support!

Ease of booking rentals for our staff

Pros

The amount of time and support they've given our company has been invaluable. The interface is beautiful and completely changed the look of our rentals for the better. It's easy to update, make changes and add products which has been perfect for a quickly growing company. They've also been great about listening to our feedback and even built in and implemented some of the changes we've requested into their software.

Cons

I'd like to see changes made to make it a little easier for customers to change the date of their reservation before checkout without having to click back to the beginning. This is minor though and something I believe they're already working on.

January 2017

Gail from Northleaf Winery

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2017

Great value!

Zozi's booking software really fills a need for us. It keeps our tasting room staff serving customers instead of answering phone calls. We have full control over offers and activities, and we've found it to be a great value for the money.

Pros

Allows customers to see all activity choices when they book, and saves time for my tasting room staff.

Cons

Getting locked out of the software... for some reason the girls have had trouble with this. Sometimes they really have been locked out, but sometimes the two different websites - one for customers, and one for businesses, confuses them. They try logging into the customer website and then think they are locked out.

Response from ZOZI

Replied January 2017

We love to hear how ZOZI is helping support your business and customers! We have some updates in the works to help with the locked out confusion. Thanks! :)

May 2017

Steve from High Rock Adventures

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2017

ZOZI was a great product!

Pros

It is affordable, they were flexible to the needs of our company, they offered a lot of features and kept updating and adding new ones. The software worked on multiple platforms and devices. When we had a need for features not offered, they were responsive and cared about our needs.

Cons

It did not offer a few needed features like customized tour cut off times but overall there was very little we did not like. The only downfall was they sold to PEEK and PEEK did not honor the rates and contract we had with ZOZI despite assuring us that they would. ZOZI was great, PEEK its replacement is a dishonest company.

October 2016

Travis from Escapade

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2016

Smooth, and excellent support.

I have tested 6 different booking/reservation/rental web-based software options, and Zozi's is the most intuitive and simple to use of them all. It doesn't have quite as many features just yet, but it's still pretty new and I'm excited to see what they come up with. But the true gem that makes Zozi different is their astonishingly friendly, helpful, kind, and patient customer service team. And to top it all off, Zozi is one of the least expensive options out there. I would recommend that anyone needing this sort of service should give Zozi a look first.

Pros

Simple to use. Intuitively organized. Not bogged down by extraneous features.

Cons

Missing a few common features, such as the ability to create new events by copying an existing event to use as a template.

Response from ZOZI

Replied October 2016

Thank you, Travis! Proud to hear that ZOZI is the best booking software compared to our competitors. We look forward to rolling out lots of new features in the coming months!

March 2017