ClickSend

RATING:

3.9

(35)

About ClickSend

ClickSend is a cloud-based SMS marketing platform designed to help enterprises streamline business communication through messaging. Using the built-in dashboard, professionals can send transactional or promotional SMS to multiple recipients in bulk. ClickSend allows organizations to improve the performance of marketing campaigns by sending multimedia messages to customers, including coupons with scannable codes, promotional cards, instructional GIFs and more. Managers can track the status of messages, customize sender ID and generate delivery reports. Additionally, it lets users send or receive fax messages and emails on a centralized platform. ClickSend enables businesses to integrate the platform with various third-party applications, such as OpenCart, Slack, Zapier...

ClickSend Pricing

Pay for what you use.

Starting price: 

$20.00 

Free trial: 

Available

Free version: 

Not Available

ClickSend email campaigns

ClickSend Reviews

Overall Rating

3.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for ClickSend

1 - 5 of 35 Reviews

Allen

Health, Wellness and Fitness, 2 - 10 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed May 2023

Great features and value

User Profile

Bhabishya

Verified reviewer

Entertainment, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2022

The best software for SMS and other marketing needs out there

I was using ClickSend to send SMS to me and my customers every time a customer places an order on my WooCommerce store. And it helped me a lot to know about the orders faster and to inform the customers about their order faster.

PROS

I like everything about ClickSend. They have lots of features and my favourite is SMS. It's the only feature for which I joined their platform, but after joining their platform I found lots of other services they provide. I'm yet to use their every service. But their SMS is the best and they have integration with Zapier which makes it even amazing.

CONS

What I like the least about this software is the pricing and payment method. Their pricing is higher compared to few platforms I have came across and their minimum top-up is $20 and it's fixed and top of that they only have card as payment option. And this is what I like the least about ClickSend.

Reasons for switching to ClickSend

It was easier to get started with Twilio and easier to use. And on top of that ClickSend had exactly what I needed.

eric

Marketing and Advertising, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2020

Click Send makes SMS with podio Easy

PROS

Clicksend is super easy to set up and it’s so important in our day-to-day communication

CONS

Nothing. It’s solid. I really enjoy using click send

Reason for choosing ClickSend

Click send was this easiest choice to implement vs other sms programs, Like Twillio.

Daava

Consumer Goods, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed August 2022

It's great when it works

Overall, it works great - WHEN IT WORKS. It allows people to respond to messages. But we are disappointed right now because no one will return our request for help, or even send a list of things to look at. This stopped working during a critical time in communication with our staff, and left us scrambling for a different way to reach out to them. We've not been able to use this for 4 weeks (or so) now, and our funds are stuck there with no response.

PROS

We found it easy to upload our teams' numbers and track how many text messages went out. Easy to track billing. After doing a trial with no set phone number, we decided to invest in one specific phone number. Most of our employees do not work at a computer, so it made broadcasting messages simple, quick and effective.

CONS

Recently, texts started failing. We can't figure out why. We have reached out to Customer Service twice to resolve the issue. While we aren't a big user on their platform, the fact is the failed text messages are costing us. We can't trouble shoot effectively this way. No one is reaching back out to us.

Vendor Response

Hi Daava, I'm sorry to hear that you have concerns about message delivery in the ClickSend platform. While global messaging can be complex, our Support Team should be able to assist, and I am both surprised and concerned that they were not able to solve your problem. I'd love to hear more about the issue so that we can improve our service and product. Please feel free to email me directly, or you can get in touch with our Support Team 24/7 via Online Chat, or at support@clicksend.com.

Replied September 2022

Mikhail

Non-Profit Organization Management, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2019

Great One-Stop-Shop for Business Texting

PROS

- SUPER affordable payment options - Plenty of flexibility in terms of set-up, which made it easy to fold ClickSend into a very unusual business model - Interface was smooth and easy to explain during roll-out

CONS

- Would be nice to have more intuitive routing for situations where multiple users use the same number, i.e. if someone texts the number "out of the blue" - No landline texting!

Reason for choosing ClickSend

- Price - Good customer service - Balance of features fit our business needs (building out online texting infrastructure where there is only one landline for a staff of 40 people)

Reasons for switching to ClickSend

Over a third of our clients did not have iPhones and therefore could not be texted, and setting up texting with iMessage was too clunky for our office anyway