About MailerSend

MailerSend is a cloud-based transactional email service provider that is designed to help you work faster and smarter.

Powerful infrastructure enables you to enjoy the flexibility of sending a few emails or scaling quickly to send a few million.

An easier email API means that you can start sending and tracking your emails with a simple integration process and clean documentation. Or use SMTP relay when you want to quickly send emails using a reliable Internet standard.

Plus, dynamic email templates help you build one-to-one customer relationships on a mass scale using a single email template.

MailerSend integrates with popular business software, including Stripe for payments processing and Zapier for automating web apps.

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17 Reviews of MailerSend

Average User Ratings

Overall

4.94 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(16)

16

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 17 results

June 2021

User Profile Picture

David from Soluciones Verticales

Verified Reviewer

Company Size: 51-200 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

Best entry-level transactional email provider

I set it up in one day. I had a delay because I'm using Cloudflare and forgot to set my DNS records to "only dns" to bypass their proxy. As soon as I did it, my account was active and ready to be tested. After sending 20-30 emails I applied the "upgrade" for the Free plan, and that was it. It's been working with great deliverability rates since.

Pros

The free tier is very generous at 12k emails/month, perpetually. Which makes it perfect for a small size e-commerce or growing online community. Since it has a pay-as-you-go model, you can use it even for higher # of emails without having to commit to higher monthly fees elsewhere (specially for volumes that will go unused).

Cons

So far, I haven't seen any on the technical side. On the cost side, after 20k emails/month it would make more sense to move to a different provider, I wish they could review this, as is not ideal to jump from provider to provider as one scales. It would be preferable to just stay under MailerSend, maintaining the economical benefit.

Reasons for Choosing MailerSend

The free tier has everything i needed from the paid plan at MailJet at my email volume requirements.

Response from MailerLite

Replied July 2021

Hi David, thank you for writing down your experience with us - we truly appreciate it. We're also glad to hear some of your feedback regarding our users scaling with us. Something I will pass down to make sure this is kept in mind.

April 2021

Ricky from English Wizards

Company Size: 11-50 employees

Industry: Education Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Great value, INCREDIBLE support, and extremely easy to use.

Extremely good! Really look forward to zooming up the pricing tiers as we grow so we can give some more back in return :)

Pros

After messing around with Mailchimp and walking away unhappy, it's been a godsend to come across Mailersend (& Mailerlite). The layout is extremely clear, it hooks up to Zapier, and the one issue I had due to not reading the docs properly was cleared up by support in minutes in a personal and friendly manner, which is extremely impressive. For small businesses who want to automate their emailing as much as possible (using Airtable - Zapier - Mailersend) this is absolutely perfect. Also, for small businesses, the pricing plan is extremely fair. Though most importantly, everything's landing in inboxes.

Cons

So far, all is good. Can't wait to start breaking things ;)

Reasons for Choosing MailerSend

We're not a huge company and don't need extremely complex functionality. We don't want to work with huge companies who takes days to deliver generic responses back in support, and don't want complex pricing models. In addition, some of the reviews online of competitors when it comes to getting spam-canned are quite worrying.

Reasons for Switching to MailerSend

Mailchimp is way too clunky, complex, expensive and unintuitive for us.

Response from MailerLite

Replied April 2021

Hi Ricky, coming from the Wizards themselves - this is such great compliments to read! We welcome you to our community and glad to know you have been able to experiences to support heroes we have in our team. - Lay

October 2021

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2021

Top product. Easy to use but lots of features!

Pros

The customer support was just great. [SENSITIVE CONTENT] from the support team is amazing. I got a response in minutes with so much information. I am not very experienced but I was able to set up all the emails I need for my website.

Cons

Every time I open the web interface I have to login to my account, but maybe its because of my browser. And its not a problem for me.

Response from MailerLite

Replied November 2021

Thank you for this lovely review. If you have any questions, you know where to find us.

August 2021

Frank from Third Wave Technology

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2021

MailerSend Customer Support

I reached out to support for an issue that was on my end and the support team responded very quickly and was eager to help. They truly cared about solving my issue even though I was still in the free tier for now.

Pros

It had been extremely reliable and fast.

Cons

My only real issue is that the response returned from the npm javascript library/api does not return either an error or valid json when there is an error, This makes error handling extremely difficult when trying to determine if an email succeeded.

Reasons for Choosing MailerSend

more generous free tier and no hassle for my legitimate use of the software as a transactional system for my clients. Sendgrid required a lot of forms and pleading to use for my own clients.

Response from MailerLite

Replied August 2021

Hi Frank, really appreciate you sending us some of your feedback about MailerSend. I took to the team with your feedback about errors, and they're currently working into making valid responses when there is an error.

July 2021

Biswajit from www.biswajitpradhan.com

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

I was saved by Mailersend

I was making a switch from Amazon ses after they blocked my account without providing any reason. I don't spam and I send only high quality emails to people who have explicitly given the permission to send them emails. I was looking out for Solutions when I found Mailersend. They came like a savior to help me. (Further I was able to connect my SMTP service with them that allowed me to use my own email tool instead of using another web based tool )

Pros

Easy to setup. Inexpensive compared to Monkey (You know whom I am referring) and They are super nice when it comes to support. They come with a pay as you go model saving you from random costs for email marketing.

Cons

I don't think I have explored this side of the house yet. Don't see any negatives about them so far. They come with a pay as you go that saves you from hassles.

Reasons for Switching to MailerSend

They blocked me for no reason - Neither they provided a reason later. They are so shady that they don't allow you to send emails to your own valid email list (permission based)

Response from MailerLite

Replied July 2021

Sounds like we became a match made in heave Biswajit. Thank you for sharing your experience with us.