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> Reviews of MailerSend. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if MailerSend is a good fit for you!

Source: https://www.softwareadvice.com/transactional-email/mailersend-profile/reviews/

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MailerSend Reviews

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

[Overview](https://www.softwareadvice.com/transactional-email/mailersend-profile/)

Reviews

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# MailerSend User Reviews

## Reviews Summary

## Overall Rating

4.4

* * *

## Ratings Breakdown

5

(50)

4

(3)

3

(1)

2

(0)

1

(8)

## Secondary Ratings

Ease-of-use

4.3

Customer Support

4.4

Value for money

4.3

Functionality

4.4

* * *

### Pros

"The startup program approval was instant — submitted my application via the Fin AI Startup Pack, got a response from their support team (Mark) within minutes, and had my Starter 50K plan activated in under 30 minutes."

"The support and the tooling around deliverability stood out. When our account reputation changed due to a high hard bounce rate, MailerSend flagged it proactively and explained clearly what had happened and what we needed to do."

"The visual template builder and API documentation look clean and well-organized."

### Cons

"They say they perform a thorough check to determine the account's "validity." But they can't tell me where I failed the checks? And because I failed their criteria, my whole account is invalid??"

"They use their terms of service to manipulate customers into using their platform but when their platform sends 100% of your test emails to spam (or missing) and you know you've configured your DNS properly and have a reputable domain to send from, they don't care about that or when you request a refund for really bad service and results."

"This is waste of time and funds i have amazing skills for email management and marketing but this was the worst system ever and i wasn’t able to use it."

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MailerSend Reviews, Pros and Cons - 2026 Software Advice