We haven't been able to really on email before using MailerSend. We were always worried that the email would go to spam or promotion, but now our clients sometimes say "how did your FIRST email got into my inbox with a star on it?".For us, email is critical for the businesses that we help and MailerSend has been playing a critical role. Better still, they have humans that respond and read what you write to them when you need. This is extremely important.

It has a strictly anti-spam police and this benefits those that use email as a tool to deliver messages that the client wants to see.

I have tested a lot of softwares on the market, the only thing about MailerSend is it's pricing, but overall it can double our open rate which in turns makes it even cheaper that every other tool.

Extremely good! Really look forward to zooming up the pricing tiers as we grow so we can give some more back in return :)

After messing around with Mailchimp and walking away unhappy, it's been a godsend to come across Mailersend (& Mailerlite). The layout is extremely clear, it hooks up to Zapier, and the one issue I had due to not reading the docs properly was cleared up by support in minutes in a personal and friendly manner, which is extremely impressive. For small businesses who want to automate their emailing as much as possible (using Airtable - Zapier - Mailersend) this is absolutely perfect. Also, for small businesses, the pricing plan is extremely fair. Though most importantly, everything's landing in inboxes.

So far, all is good. Can't wait to start breaking things ;)

Mailersend just refused any discussion about why our recently created account was shut down and not approved from the start. I am representing a small organization that is behind one of the most famous City Marathons in our country, which already has a 5 year experience behind. I am creating their new website. This cold, unjustified refusal is humiliating and incomprehensible and we feel mistreated in a way that never happened to us before. And again, running an organization with such a serious and noble cause, like promoting health and team spirit, where people from different backgrounds come together, we thought that at least we deserve an explanation for being refused. So at least we could improve in the future or understand where we went wrong. But they didn't even have the nerve to share that. If your excuse is "It is our right to refuse any client without justification" then this autocratic way of running a company has no ethical reasoning behind it. Sure, it is your choice and oyu have the right to do that, but it will surely cost you a lot in future. Running a business in an unethical way always costs a lot in the long run. This refusal sends a lot of doubt: were we refused for some wrong doing, or are you just discriminating because of where we come from? Is it because of something we did or didn't do, or you just don't like us? I hope everybody will be able to read this before making the right decision, because it is one thing to run a "successful" or "good" company, but it is another thing to run an ethical company with principles. Also, they made us lose valuable time in back and forth exchanges, only to just kick us out even before we try it out. In the other companies, even competitor companies, we are at least given a chance, but here, they are saying that we don't deserve a chance. What kind of reasoning is that? It is beyond words.

Nothing, I didn't even get a chance to use it.

The fact that they don't justify why they refused us their service. I would accept being refused if I did something wrong. It would at least help us to improve the next time. But being shut down without any justification? Totally unacceptable.

My experience was good until like most tech stories, a classic of pulling critical features from under your feet when you have invested a lot of time into your setup(In my case, two years of work). On many grounds, users come first and then you work backwards, if your going to make a big change, you as well don't let it affect people who have been with you when you started(better yet, not even promote your breaking change as just an update).

Not here to recommend, the features even if they come good today will likely be pulled from under your feet a few months to come. Mostly without a solid logic backing it, just choice from some third party influence. In turn all features go out the window, if you will be blocked from using it down the road.

The people behind the software, their methods, just completely not fair when they start making decisions that affect real-life people who have invested a lot of time into their products. A complete disconnect with what and how we use the product. Integrity, a big lack of it.

Very positive, and the point i would like to stress the most is the fabolous MailerSend support. We where so disappointed with our prior mail providers support that this experience which we had with MailerSend support was a blessing from the start on. Short response times and really tech savy & competent support contacts (thanks Abdullah and the others!). This is for sure the major benefit of switching to the MailerSend.

For us deliverability and reliability was the most important factors. MailerSend made it their mission to send reliable transaction emails, this specific focus was what got us as most others have their focus on newsletter (mass sending but not reliable). MailerSend's software has all the features we needed and which we where already using with our prior provider. The API is well documented and thoughtfully implemented, the deliverability was good from the start. Really really glad it went smooth as it did so far!

It is a minor drawback, and to be fair only a drawback because MailerSend provides an additional feature compared to others to start with. The feature is retrieving the content of sent template emails, the drawback is that those emails are not parsed. So we had to implement our own parsing which in some way nullified the advantage of parsing content from MailerSend.

For an early stage startup who has cash crunch, MailerSend is an extended support hand which can solely take care of email services. This software is awesome and I highly recommend for any early stage startups.

1. Customizable templates are designed very well. 2. Developer Friendly - Ease of deployment and handy placement of CTAs 3. Dynamic content is easy to replace and the process is very simple to trigger the emails.

1. Analytics & Reports - Give an incorrect timings often 2. Gives only 3 email templates in the startup plan and no duplicate option. 3. Mails are going to spam/promotions. Settings page is confusing.

I set it up in one day. I had a delay because I'm using Cloudflare and forgot to set my DNS records to "only dns" to bypass their proxy. As soon as I did it, my account was active and ready to be tested. After sending 20-30 emails I applied the "upgrade" for the Free plan, and that was it. It's been working with great deliverability rates since.

The free tier is very generous at 12k emails/month, perpetually. Which makes it perfect for a small size e-commerce or growing online community. Since it has a pay-as-you-go model, you can use it even for higher # of emails without having to commit to higher monthly fees elsewhere (specially for volumes that will go unused).

So far, I haven't seen any on the technical side. On the cost side, after 20k emails/month it would make more sense to move to a different provider, I wish they could review this, as is not ideal to jump from provider to provider as one scales. It would be preferable to just stay under MailerSend, maintaining the economical benefit.

MailerSend, coupled with Heroku, is an easy and strong way to serve e-mails serverless.

MailerSend is a reliable and performant service to serve mails to our users, anytime and from everywhere.

I really have nothing bad to say about MailerSend.

Very good value for money. Our volume of emails is quite low so we don't have to pay anything. Setup was very easy, there's a package to integrate directly with Laravel. Service has been very smooth sailing. We encountered our first problem yesterday. MailerSend's support team replied to my request for help very quickly. Their support team understood the problem and their development team fixed the issue promptly. Quite a refreshing change from my usual experience with other companies' support teams. I'm a very satisfied customer.

Very easy to integrate, their PHP & Laravel SDK was a breeze to work with.

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Great documentation, I found it easy to set up my workflow using Node.

I don’t know anything that’s missing to be honest.

I like the ease of setup, this app was pretty easy to set up, they have great customer support

it took a bit too long to verify my domain, but I think that's just network issues

I reached out to support for an issue that was on my end and the support team responded very quickly and was eager to help. They truly cared about solving my issue even though I was still in the free tier for now.

It had been extremely reliable and fast.

My only real issue is that the response returned from the npm javascript library/api does not return either an error or valid json when there is an error, This makes error handling extremely difficult when trying to determine if an email succeeded.

I'm using it in a react project with next js for transactional emails, the installation was very easy with npm, the documentation about apis are very clear and the free tier is enough for small and medium projects.

The easy use of the api with react / next js, the feature templates with the option to use variables in the templates.

THE FREE TIER The client installation with npm, the friendly dashboard and the support team

I've used Mailerlite for 5+ years and there have been more than happy with the service. Failed emails is upsetting when you have a large sales campaign that is time-sensitive, but every time the customer service staff are eager to help, timely responses and so nice that it soothes me!I have a hefty web of automation working with Zapier and that integration has been nothing but smooth - great segmentation and customer management.

Ease of use & automation features - I use an older version of Mailerlite that encompasses landing pages, automation and email campaigns & analytics in one. I've used it for 5+ years and the best thing about this software is the customer service.

At times there are snags in the system, but whenever I've had a failed campaign (maybe 2-3 times a year) the customer service team have been on it immediately and super helpful and polite. Sometimes the rich-text editor can be buggy - but it's my preferred template so I have workarounds for those bugs (like writing in a separate doc and copy pasting text over to avoid over-deleting of content).

I was assisted by [SENSITIVE CONTENT], and his service was outstanding. My experience with Mailersend has been fantastic thus far.

Their pricing model is straight forward, their API make sense and their customer support is fantastic. All my questions were answered in no time at all.

I liked everything about it. So far their system has been fantastic.

What's really worth mentioning is the outstanding customer support. Replies within minutes with an extensive answer and implementation examples.

MailerSend is extremely easy to use and super fast to set up. I was able to send the first email via the API in minutes. With the predefined templates and drag&drop editor you're able to do a real quick start.

In the beginning there were some features missing - but now everything I need is there. The only improvement I'd still love to have is being able to choose the location of the data centre (in terms of GDPR, an EU location would be much appreciated).

I have a mass mailing service and I need the emails to be delivered without going to SPAM and with mailersend I can have that guarantee and communicate with customers in a secure way.

After researching several providers and testing a few, after using mailersend I found it to be very straight to the point and very simple to use, with an excellent price.

I had a lot of difficulty validating my email list using mailersend, but that was resolved with mailercheck, which is a tool from the same company.

Intuitive interface. Custom unsubscribe is helpful.

Stay away from mailersend at all costs. Mailersend is a 'HASSLE-FOCUSED' company. They use their terms of service to manipulate customers into using their platform but when their platform sends 100% of your test emails to spam (or missing) and you know you've configured your DNS properly and have a reputable domain to send from, they don't care about that or when you request a refund for really bad service and results. It's a scam with empoyees forced to flaunt that it's a great place to work all over their website (what other companies do that??) when the leadership team is probably dysfunctional and isolated. If you don't believe me sign up to their platform and send test emails using a reputable warm up platform. (not using glock apps because companies like mailersend know how to get good scores using that app) You'll see that all or almost all of your emails from the warm up process are going to spam or missing. THAT'S A MAJOR RED FLAG. People who have given mailersend rave reviews have clearly not really tested the platform. That probably explains why mailersend is one of the few platforms that cannot deliver what they claim they can. I would recommend a 'terms of internal practice' review for mailersend and maybe even dump Ignas. It might be time for a major shakeup.

I was making a switch from Amazon ses after they blocked my account without providing any reason. I don't spam and I send only high quality emails to people who have explicitly given the permission to send them emails. I was looking out for Solutions when I found Mailersend. They came like a savior to help me. (Further I was able to connect my SMTP service with them that allowed me to use my own email tool instead of using another web based tool )

Easy to setup. Inexpensive compared to Monkey (You know whom I am referring) and They are super nice when it comes to support. They come with a pay as you go model saving you from random costs for email marketing.

I don't think I have explored this side of the house yet. Don't see any negatives about them so far. They come with a pay as you go that saves you from hassles.

I really love MailerSend. Tried it for a month and changed to a yearly plan after about ten days.

Mailersend is so simple. Everybody can use it. And it's way better than Amazon. I'm so happy I've found it. And Service is really great: fast and calm!

If I have to say something: The stats could be longer than two weeks.

The customer service is terrible. I was able to use MailerSend in a project once; however, the two other projects where I recommended MailerSend received very bad treatment. The account was denied approval for no sensible reason, and one of them even got suspended. This is after effort had gone into integration with the applications being built. I have gone back to Postmark for my peace of mind

- The UI is easy to understand. - The setup was a bit quick

- Bad customer service. - Unclear documentation of APIs.

Superb. I'm going to migrate all my apps to use it.

Onboarding is extremely simple and the support is the most responsive and helpful I've come across!

Nothing comes to mind. I think this is a great product.

The customer support is great! They are very fast to reply to your request with a solution.

It is quite easy to create new templates and send them through the API. There is also a generous free tier. Up until now, we didn’t have any problems with receiving mails.

There is no TypeScript support. Type definitions would help the development.

I have not had a chance to try out the features as I did not get past the approval process. I only gave 5 star for the other rating points because I believe this is a good service from my experience with Mailerlite for whom I only have good things to say and it is them who recommended Mailersend as an affiliated transactional email service.

Their approval process and support is horrible to say the least. I had an issue with the domain and was not approved. It took several emails for my issue to be addressed and at the end I was told that I would never (ever) be approved without being given the reasons why. Apparently, according to the support respondent, they have automated checks which I failed and for which they cannot provide insight. I have the philosophy that people should come first, ahead of any system. Mailersend should and must provide insight for rejecting account approval and not place the blame on the "System" without giving reasons why. I am of the strong opinion that if Mailersend is going to deny me service, they at least owe me the courtesy and decency to tell me why.

A great experience I had with this application and since then I recommend it to others

I really liked the service it offers and especially the price which is really very affordable

In all the time I've been using it, I've never had a problem with this application