About Postmark

Postmark is an email management solution that helps businesses handle, track and streamline the delivery of emails on a centralized platform. Professionals can use the dashboard to generate administrative reports and track the total number of sent, opened, or bounced emails via actionable analytics.

Postmark comes with an activity feed, which allows organizations to filter inbound/outbound emails based on tags, delivery events or dates. Managers can track open click rates, create transactional emails and utilize the search functionality to retrieve specific information from the database. Additionally, it lets users configure access permissions and receive automated notifications about invoice bounces.

Postmark provides businesses with predefined templat...


Read More

Supported Operating System(s):

23 Reviews of Postmark

Average User Ratings

Overall

4.87 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(21)

21

4 stars

(1)

1

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 23 results

August 2019

User Profile Picture

Clint from Third Rock

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

It just works

We primarily use Postmark to send out login information, alerts, notifications, and reports from our applications. We do not send a ton of emails out monthly, but we do send thousands a month. If they don't reach our client, that is bad for us. We were able to use industry standard packages to send through Postmark, so it was not difficult to integrate into our applications. We have a couple of cloud applications that we built from the ground up. We tried SendGrid and Mailgun and why both worked, it was more complex and really did not help if messages did not go through. With Postmark it is very quick to see what happened and why.

Pros

In-depth tracking allows me to see why something might have not worked Never gets blacklisted Walks you through the setup Easy to integrate for both simple and complex use

Cons

Cost is a little higher than others, but not too much.

Reasons for Choosing Postmark

It just works and it works well. Support has been there, when needed. Even during testing we were able to get support quickly and help resolve any issues we had.

Reasons for Switching to Postmark

Had too many issues with SendGrid and could not easily get help to correct them. Spent too much trying to fix something, versus working on our own products.

October 2020

User Profile Picture

Jonathan from MyBodyTutor

Verified Reviewer

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Reliable and hassle-free email delivery

We switched over to Postmark from a competitor when we started to have significant email delivery problems. The transition went very smooth since they had a guide on exactly how to transfer from our prior service and what the differences are. It was also easy to update our code to use their new API. Everything has been rock solid so far.

Pros

Postmark has very helpful documentation to explain all their services and it's easy to get started with their guides that help you transfer over from other popular mail services. Their API is well explained and easy to use. Their email delivery is the best I've ever found so far in the industry. I haven't needed to use their customer support much, but when I did they were fairly quick to respond. I like how they include a long email transaction history whereas some competitors only give you 3 days or charge you extra.

Cons

They are not as inexpensive as some others in the industry, but I think their reliability and feature set makes up for the additional cost.

Reasons for Choosing Postmark

Reputation of email delivery, features, recommendation from other developers

Reasons for Switching to Postmark

Was experiencing email delivery problems to Microsoft email servers with Sendgrid.

June 2018

Ebona from Impraise INC

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

3.0

June 2018

Gets the job done

Pros

1: The ability to see overall data, or to refine down to just one email 2: The ability to create customized tags to filter through your thousands of emails 3: The ability to open and download a sent email into a zipfile.

Cons

1: If an email hard bounces it will deactivate all other emails being sent to this address, and there is no easy way to receive alerts on that. 2: The system bases the sending of emails not in the time zone the user received it.

Response from Wildbit

Replied June 2018

Thanks, Ebona. With regards to bounces, deactivating delivery to that address is key to ensuring great delivery. Repeated sends to an invalid address is a signal that the sender could be spamming, and it could hurt overall delivery. For alerts, we recently launched a Slack bot that can send you bounce notifications. https://github.com/wildbit/pm-slack-app We also just released Rebound, a snippet that you can customize and include in your application to proactively help customers handle bounce issues. https://postmarkapp.com/rebound We're exploring other options to make this easier, but in general, we encourage bounce integration within your application to proactively help users fix delivery issues. https://postmarkapp.com/developer/webhooks/bounce-webhook On the second issue, we use UTC in the activity feed for consistency. With recipients in different time zones, it would be difficult to have a chronologic activity stream. I'll share this with the team, though.

February 2021

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

The best transactional email solution out there

As a SaaS platform that sends emails on behalf of our users, we needed an API solution that supported whitelabel domains and solid deliverability. Postmark is the best solution out there in the market for this.

Pros

Postmark knows what they're doing, and it shows. With their deliverability numbers and software design revolving around this philosophy, Postmark makes sure emails get delivered. The email API is also better than the rest.

Cons

The main con of Postmark is the pricing. Compared to other solutions, it's on the pricier side, however it makes up for it as a product and the solution itself.

Reasons for Switching to Postmark

We still use SendGrid, but Postmark is used for all of our whitelabel transactional emails on behalf of our users.

December 2018

User Profile Picture

Sinoun from ShiftWeb Solutions, LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Internet

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2018

One of the better email senders

Pros

Before I started using Postmark, I also tried SendGrid and Mandrill. When I came across Postmark, I just stuck with them because it is SO easy to use. I feel like the other companies complicates the process a bit so it can deter users. I manage hundreds of WordPress sites and I set up Postmark for most of them. This gives me a peace of mind that emails are being sent from the sites, which is very important. I've never had a problem with Postmark. I highly recommend it to anyone who is looking to improve email deliverability, especially WordPress sites!

Cons

There was a problem with one site in my account that was sending a lot of spam, and instead of giving a warning, they suspended my account right away. I contacted them and they contacted me the next day, but if I had major accounts depending on Postmark, this would have been a serious problem.