aReservation

RATING:

4.9

Overview

About aReservation

Indexic is a Tour, Rental & Activity operator reservation solution allowing companies online reservations, manage resources & e-waiver/lease in one platform. The software features the ability to track equipment and view it on one screen. E-waiver, Two-way texting, email & text reminders, tidal & sunset auto-scheduler, auto cancellation notice, abandoned booking recovery, threshold mgt., POS, dynamic pricing, & a reporting hub. Google Review 5/5 Star Doing business in the US and US Territories.

aReservation Pricing

There are not cost to the client to use Indexic, except for the cost of the credit card.

Starting price:

$0.01

Free trial:

Available

Free version:

Available

Slide 1 of 6

aReservation Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

Value for money

Functionality

Most Helpful Reviews for aReservation

1 - 5 of 46 Reviews

Read All 46 Reviews

MaryAnn

Leisure, Travel & Tourism, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed July 2021

Great product, even better support

My experience with aReservation and aWaiver has been great.

PROS

aReservation meets all our needs and is easy to use. My favorite function is aWaiver--we can have guests sign waivers in advance, on iPads in the office, or even on our company phones on the boats. All in all this is a solid company with great people who started as tour operators and understand our challenges and are always working to ensure they meet our needs.

CONS

I don't have any complaints at this time. Every issue I've ever encountered was user error and we promptly got assistance when needed.

Reason for choosing aReservation

There was no hard sales pitch, they don't oversell their product. Many of the other companies try to poach customers. The aReservation team took the time to listen to my needs as an operator.

Reasons for switching to aReservation

I switched due to lack of support--it was never easy getting ahold of my account manager. I also went through about six changes in account manager in a year.

Vendor Response

Mary Ann, thank you for your review. We have plans to create a better products based on what people like you tell us. Mark

Replied September 2021

Heather

Transportation/Trucking/Railroad, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed August 2021

aReservation

We love aReservation and are so happy we switched products this year. I wish we had switched sooner.

PROS

Once I learned the software it is very easy to use. My favorite feature is that I can see all my reservations and book new ones from my phone. I’m not tied to a computer. I can capture customer information very quickly. I can quickly see all of my available resources and respond to my customers without them having to wait. The customer service is EXCELLENT! Response rates to my question are so fast because they understand we have customers standing in front of us.

CONS

Altering an existing reservation is not always an easy process.

Reason for choosing aReservation

It checked all the boxes of what I needed. The number one aspect was being able to conduct business using my phone.

Reasons for switching to aReservation

Customer service at RentCentric was very slow to respond.

Vendor Response

Heather, thank you for your comments. Our backend was designed by tour professionals like you is the reason it is so easy to navigate. Thanks again Mark

Replied September 2021

Lew

Fishery, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

FUNCTIONALITY

Reviewed October 2022

Not very effective

Poor

PROS

Nothing ,not my favorite system,very. Slow

CONS

Everything .just not what we need.Use another system that is more effective for our business and produces results.Your system doesn’t.

Vendor Response

Capt Lew, I appreciate you taking the time to complete the review. As we have talked about in the past, our software does not create demand but captures the demand your website generates. Your website was not built with SEO and ranks 54 and 52 on Google using relevant keywords. If you would like to connect, we can talk about ways to improve your rankings. Thank you The Indexic Team

Replied November 2022

Cameron

Maritime, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed September 2021

Indexic is the best!

The software alleviates a lot of time consuming task allowing myself and staff to spend our time on task that help build my business.

PROS

As a business owner my time is valuable and better spent with guests than in front of a computer. Indexic offers as very simple and user-friendly interface. Not to mention their support team is second to none.

CONS

I honestly cannot list any flaws with my software. If there is ever an issue, after a short email or phone called it is always solved.

Reason for choosing aReservation

The service team! In a small business having the ability to connect with a representative and have any issues resolved or questions answered is a must.

Vendor Response

Hi Cameron We greatly appreciate your business and will continue to work hard to exceed your expectations. Thanks Mark

Replied September 2021