Rezdy Software


 

Rezdy is a cloud-based B2B solution that helps tour operators sell their products on websites and multiple distribution networks. The solution’s open platform helps users integrate internal systems and web applications with the offered booking engine.

It works with multiple websites including WordPress, Joomla and Drupal that helps in integration of the booking form.

Rezdy provides its users with techniques and plugins to help products reach out to online customers. The solution helps distribution channels like online travel agencies, marketplaces and hotel chains find and access more products to offer to their customers.

Additionally Rezdy offers features like multilingual support for booking form, social media integration and industry standard SSL protection. It uses PayPal for all its transactions.

Rezdy is configurable on mobile devices and can be used with different internet browsers like Google Chrome, Internet Explorer, Safari and Mozilla Firefox. Pricing is per month. Support is provided via online forum and phone.

 

Rezdy - Booking calendar
 
  • Rezdy - Booking calendar
    Booking calendar
  • Rezdy - Packages on offer
    Packages on offer
  • Rezdy - Scan QR codes
    Scan QR codes
  • Rezdy - Book activities on Facebook
    Book activities on Facebook
Supported Operating System(s):
Web browser (OS agnostic)

96 Reviews of Rezdy

Showing 1-20 of 96

 

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Jeanette Juanita from Junita's Extreme Adventures Namibia

July 2018

July 2018

Very nice program especialy the integration with other companies

Ease-of-use

Functionality

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Value for Money

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Online marketing and a super back office system

Pros

Easy to update your info on all online sites, including your website
I realy enjoy seeing everything in the back office pulling trough on other sites

Cons

Still new to me, cant realy say
The options for payment gateways in Southern part of africa that is integrated with the system is very limited and dont help in USD

Review Source: Capterra
 

John from Walks 101

July 2018

July 2018

Software that is so ingrained in the travel sector you almost have to power through its unusability

Ease-of-use

Functionality

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Value for Money

Ease-of-use
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Pros

In Australia, everyone uses Rezdy. Just like it says on the tin, it's a quick & easy way to interface with thousands of agents, OTAs and more from around the world.

Cons

First, it follows the classic SaaS strategy of aggressive sales techniques followed by inattentive support.

The software is very powerful, but so much so that a new user (like myself, a one-man operator) will struggle to comprehend.

The price is very high for a business just starting out it doesn't adjust price based on volume and price gates essential tools into the upper subscription brackets.

I have no doubt that I will eventually need to consider returning to this software if I continue to scale, but for now I'm pleased to be on another platform.

Review Source: Capterra

  Response: Rezdy, Rezdy

Date: July 2018

July 2018

 

Hello there John, Thank you so much for taking the time to review.. We really appreciate any and all of your feedback, it provides a great opportunity for us learn and grow as a company. I can see that it has been almost a year since you have not been with us but you did indicate in your review that you may consider returning with us once your business grows a bit more. We look forward to learning and growing from feedback like yours. Please do consider us in the future! All the best to you!

 

taylor from newport coastal adventure

May 2018

May 2018

very good and easy to use on an everyday basis

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
Usability
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Quality
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Pros

I don't every have to micro manage it. Every day is super easy and i never have to go into the system to correct things, when people book it is just super easy.

Cons

There's nothing i have to complain about using the rezdy software. I really like using it on an everyday basis and i would highly recommend it to other businesses and friends

Review Source: Capterra

  Response: Rezdy, Rezdy

Date: June 2018

June 2018

 

Thanks so much for providing this feedback! I'm really glad to hear you are finding the product so easy to use and that you are enjoying it so much! Really appreciate the feedback! Please do reach out if there is anything we can ever do to make your experience with us even better!

 

Jonny from Paihia Mountain Bike Rentals

May 2018

May 2018

Great product and good customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

Online booking facilities and ease of use if where Rezdy excels. Easy to block out products and send confirmation emails

Cons

Lack of asset allocation ability for bike and ski rental etc (2nd level of sizing e.g Small, Med, Large)

Review Source: Capterra

  Response: Rezdy, Rezdy

Date: May 2018

May 2018

 

Thank you so much for your kind review Jonny! I am glad to hear that you are enjoying the product so much so far. Please know that we are always working on the product and will continue to improve the system as the company grows! Keep an eye out for new features coming soon.

 

Hamish from TalkWalk

May 2018

May 2018

Delivering on their promise to date. Just what I was looking for.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Pros

From my initial approach to my ongoing use to date, the Rezdy team and system has been exactly what I could have hoped for in the sales system for my tourism business. They really understand the complexities of tourism, travel, sales and distribution! Friendly, professional, supportive, responsive and available.

Cons

From my experience to date, I'd like to see a bit more flexibility around blocking out a series of dates/times with unavailability. Right now amendments to dates/times are micro - which may not be a bad thing - but can be time consuming for what may otherwise be a relatively easy fix when you need to block out a week or so of activity.

Review Source: Capterra

  Response: Rezdy, Rezdy

Date: May 2018

May 2018

 

Hello there Hamish! Thanks for your review! Glad to hear you are having a great experience with us. Your feed back is very much appreciated as it really helps us grow and evolve. Stay tuned in the near future as the feature you are looking for regarding updating availability is coming soon. Keep an eye out for a webinar touching on this feature soon!

 

Paule from Dunes & Desert

April 2018

April 2018

Great software, easy to use.

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
Usability
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Quality
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Support
Pros

- Rezdy proposing new features regularly.
- A lot of options available.
- If open, support team is reactive .

Cons

- No support open for European or GMT Time. Support is quick and concerned, but we always have to wait the day afterto get a reply to our questions.
- Not possible to customize all pages.

Review Source: Capterra
 

Mike from Proguides

February 2018

February 2018

Rezdy integrates nicely with my own existing website, and has streamlined my booking process.

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

I love the way I canenter all my products on their system then create webpages on my own site by simply copying html from rezdy. Once I get busier and have a third party build my next website, it looks like it will be very flexible in creating what i need.

Cons

I was very excited about the integration between Rezdy and my accounting software, Xero. In practice, I didn't like the integration as I couldn't simply combine multiple bookings onto a single invoice.

Review Source: Capterra
 

Gil from Around Lisbon Tours
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Great booking/channel manager. Really improved our control over the business.

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Functionality

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Increased capacity and organization in my company.

Pros

- Easy to use, allows our connectivity with most of our agents through API;
- Great looking easy to configure website booking system;

Cons

- No "Stop Sales" button for a specific product and/or day. Only the "block all day" function, which is not enough.

Review Source: Capterra
 

Joelle from Mountain Skills Academy & Adventures
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Our adventure guiding company uses Rezdy for bookings and it works very well for us.

Ease-of-use

Functionality

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Pros

Visually it is easy to follow and use. It's quite helpful to keep track of things. It's nice that it has a clean, modern look to it.

Cons

I would like more ability to run custom reports for our marketing data. It would also be helpful if the add-ons, like Smart Waiver had more ability to link up with it.

Review Source: Capterra
 

Taylor from Nca

February 2018

February 2018

I use it every day for work and it is super easy for myself and the customers booking

Ease-of-use

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Pros

The easy booking process is amazing, getting money from the system is great, and being able to change and edit things within the system are a breeze.

Review Source: Capterra
 

Angela from Sydney Maritime Museum Ltd trading as Sydney Heritage Fleet
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

January 2018

January 2018

Top of the range regarding booking systems. Amazing tools and regular updates to be on top of things

Ease-of-use

Functionality

Product Quality

Customer Support

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Pros

- Quick and easy to set-up, test, correct and roll out, very user friendly
- Integration with the website went smoothly and it is a big plus that you hold our hand all the way and the support provided to us was amazing! It means a lot for small not-for-profit organisation like us.
- Excited about future possibilities and growth with new features and/or regular improvements to the platform (along with the community/knowledge based forum made available to everyone).
- Super user intuitive and if there are a few fields that may not be easy to grasp at first, the support and customer success team is happy to help out and quick to address any questions.

Cons

- Our previous software (although not customised for tours and activity bookings) allowed us to have in-depth reporting. We would love to see more options ie. create and save reports as bookmarks straight in our accounts.

Review Source: Capterra
 

Jesus from Las Vegas Shuttles corp

January 2018

January 2018

it was extremely easy and comfortable to work with these guy

Ease-of-use

Functionality

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Pros

how easy it is to use and make money and support is there for you for every need. i was amazed on how quickly they responded to my phone calls and emails.

Review Source: Capterra
 

Sharee from West End Brewery
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Fantastic, easy to use software

Ease-of-use

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Administration is easy so it makes my role of managing our tours much easier as it is only a small part of my role

Pros

Easy to use, very little admin. The team at Rezdy actively make contact to help you make the most out of their software

Review Source: Capterra
 

Kate from Drum Effect

January 2018

January 2018

I actually enjoy logging into Rezdy at the start of each day!

Ease-of-use

Functionality

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Pros

User interface is far superior to booking software I've tried. Integration with websites is super easy and looks totally professional. Rezdy is so good that I simplified my website to a basic (and cheap!) landing page site that lets Rezdy do all the work!
Customer service/technical support is outstanding - prompt and personal.
Cloud-based so I can run my business from anywhere and don't have to worry about backing up records!

Review Source: Capterra
 

Ryan from Waco River Safari
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Great product, worth the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Pros

I like the pricing set up with Rezdy they charge a monthly which is doable!!
Other booking software will charge the Customer 6% for every order and this was NOT customer friendly.
REZDY Links up to Trip Advisor AND the Market place. These 2 factors are huge in a successful tour company.
Some booking software dont offer either of these!!

Cons

The back end isnt as user friendly as other companies. it just takes longer to learn but who cares thats part of it!

My biggest issue was some customers were unable to book online. After doing alot of research it turned out that safari web browser was the issue. I hope Rezdy has gotten this fixed. Havent had any issues in 3 months fyi!

Review Source: Capterra
 

Janine from Island Windjammers

January 2018

January 2018

Not super impressed

Ease-of-use

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Basic reservation capturing software.

Pros

I think this is a sufficient tool for smaller tour operators. The functionality is fairly standard, which might be useful for people that don't necessarily want to spend hours learning a new system in order to get use out of it.

Cons

The standard features were a bit of a draw back for me as I searched through many tour operator tools. There were less customizations than other options and the sales representatives seemed to be reading from a script. This made me feel more like a plain old subscriber than a client whose problems and solutions were at the heart of the relationship.

Review Source: Capterra
 

Debbie from Horse Riding Hub

January 2018

January 2018

REZDY IMPLEMENTATION AWESOME

Ease-of-use

Functionality

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Pros

It's easy to use for customers and backoffice and I've increased bookings immensly for my business I LOVE IT

Cons

Need recurring bookings function and more of a locations functionality for categories to have customers be able to search their location

Review Source: Capterra
 

Hugo from La Bicicleta Verde
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

It is almost a perfect software. Every time we have a doubt or a problem, cust. serv is helpful

Ease-of-use

Functionality

Product Quality

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Value for Money

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Easier that the one we had before

Pros

The customer service
All clear when we need informations
Easy website
Very few bugs

Cons

We cant change the money device for an other, one thing we would like is change USD for Chilean Peso.

Review Source: Capterra
 

Charlotte from Forest Adventures South West
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Functionality, easy to understand, flexibility, amazing customer service, affordable, ability to work with different agents

Review Source: Capterra
 

Cherie from TrailHopper

October 2017

October 2017

So far So Good

Ease-of-use

Functionality

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Pros

The customer service has been great. I feel like I have harassed alot of the team but they are always so nice.

Review Source: Capterra