About Rezdy

Rezdy is a cloud-based B2B solution that helps tour operators sell their products on websites and multiple distribution networks. The solution’s open platform helps users integrate internal systems and web applications with the offered booking engine.

It works with multiple websites including WordPress, Joomla and Drupal that helps in integration of the booking form.

Rezdy provides its users with techniques and plugins to help products reach out to online customers. The solution helps distribution channels like online travel agencies, marketplaces and hotel chains find and access more products to offer to their customers.

Additionally Rezdy offers features like multilingual support for booking form,...


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Supported Operating System(s):

Web browser (OS agnostic)

194 Reviews of Rezdy

Average User Ratings

Overall

4.6 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(143)

143

4 stars

(36)

36

3 stars

(9)

9

2 stars

(4)

4

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 194 results

October 2018

User Profile Picture

LEO from C2Rio Tours & Travel

Verified Reviewer

Company Size: 11-50 employees

Industry: Entertainment

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

2.0

Functionality

5.0

October 2018

Very Good Software bad support

Overall: we have a serious situation going on, and it seems they couldn't care less. It is jeopardizing the entire company. We had to build a task force on a Sunday to try to organize things manually to minimize all the problems caused by the system.

Pros

It is a very complete solution for tours and activities. Once you understand how it works, it is a very good way to prepare your company for growth.

Cons

We warned Rezdy many times about a problem when Brazil should get into Daylight Saving Time. The Brazilian government stated that in 2019 the DST would be postponed in 2 weeks. Sessions had wrong times and iit would not be available in Expedia for the same reason. The support team used to be very attentive to our demands, but there has been a sudden change in behavior lately. We are a big company with more than 1,000 bookings/month, and Rezdy's lack of support is compromising the entire company. Activities and transfer are booked at a certain time, but the document sent to the passengers states a different time and sometimes a different day! Clients are feeling suspicious about this change in times and dates, even if we explain that it is a system's problem. Pick up times in tours have been changed automatically and clients are getting impatient about that. We have been trying to receive and urgent answer from the support team, even calling them, but no answer. This is completely awkward, considering their previous behavior (answering promptly). Some of our suggestions are to create sessions 1 year long (not 6 months), create a way to make multiple language versions of the same product (not having to clone many times) and create subdivisions for the product description (ITINERARY, INCLUSIONS, EXCLUSIONS, KNOW BEFORE YOU BOOK ETC.)

Response from Rezdy

Replied November 2018

Hello there Leo, Thank you so much for your feedback. I am sorry you had such a difficult with your daylight savings time changes. I'm sure that has been a challenge. Unfortunately, most of this was something that was out of our hands and was due to your government making those changes to their process. We had bubbled your urgent request up to our dev team but much of the issue was due to the fluctuation from the Brazilian government and we weren't able to make the adjustments to your sessions as quickly as you had requested. I do apologize for any frustration this may have caused. As far as your other suggestions/requests, rest assured we are continuing to make changes to our system and do roll out updates often. Many of these updates are based on the suggestions of our suppliers/customers so please know your requests have been heard. Please stay tuned for continued roll out's of new and exciting features coming soon!

February 2021

Antonio from TTB

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

The best B2B tour booking software

We used Rezdy both directly and through an API for booking tours. The API bookings were done through our web app and the direct ones were done by our agents. In both cases, the bookings went through without any issues. Rezdy was one of the rare booking systems that we used that we did not have any issues using. I would definitely recommend Rezdy to everyone who wants to have a beautiful and working tour booking software. Additionally, Rezdy comes with a marketplace where you can easily find operators you want to use, eliminating the need of doing much research on that end.

Pros

It is incredibly well made. Unlike most of the tour booking software out there, Rezdy is easy to set up, navigate, and use. The user interface is polished, the booking process is simple and straightforward, and the API is very well documented.

Cons

The only drawback for me was the price, but seeing how well made Rezdy is, I can understand that the price would be high.

Reasons for Choosing Rezdy

We used Rezdy alongside other products, but it was the least problematic booking system so I would absolutely use Rezdy if I had to choose only one.

Reasons for Switching to Rezdy

Because of a better API and higher quality in general.

Response from Rezdy

Replied February 2021

Dear Antonio, Many thanks for taking the time to provide us with your valuable feedback, we really appreciate this. Kind Regards Hemant Malhotra Global Customer Operations

February 2019

Frank from FW

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

2.0

February 2019

Too many missing features

Test thoroughly before you go with rezdy. If you find some topics which are not satisfying your demands, be prepared that you will never get it implemented. I'm rezdy customer since 2016, I know what I'm talking about. I'm still with rezdy because I have too many products in there and my staff is trained to address the shortcomings of rezdy with a bunch of workarounds.

Pros

Rezdy is fairly easy to use, if you have products with fixed timings (e.g. tours that start at fixed times and have fixed durations). And if you only need english as language.

Cons

There are many cons: - no native multi-language support (e.g. emails can't be configured for different languages) - rental products with open timings (means the customer can enter the start and end time) are basically unmanageable. in addition rezdy has blocked resource management for rental products, so forget it to manage your rental equipment with rezdy - email handling is very bad: you don't see emails that where sent out (just the time stamp of sending, but not the content). You can't configure own email templates, you're stuck with the fixed set of email templates that rezdy has implemented. Say you need different emails for guided tours and for rentals, or different emails for different product status (pending, confirmed etc), rezdy does not offer a solution for this - handling of feature requests is very very poor. They even closed the forum for feature requests some months ago, with no substitution as of now. If you send them a request as email, they let you down most of the times, saying "we don't have this feature" and "there is no ETA when it will be implemented", and to top this behavior, your ticket is always being marked as "Solved", with no chance for you as a customer to follow up on open requests. Rezdy seems to think that if they replied in an unsatisfying way to the customer the topic is "solved" ....

November 2020

Jacqueline from LGT Enterprises Pty Ltd

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

1.0

Customer support

5.0

Functionality

5.0

November 2020

Great features and functionality that help your business grow

Pros

*Easy to use *Easy to connect with resellers *Easy to manage staff and resources *Easy to communicate with customers via sms and email *Great support

Cons

*Very limited reporting *Unable to include discounted reseller tickets so does not integrate properly with accounting software *Very, very expensive compared with other booking software *Time consuming to set-up

Reasons for Choosing Rezdy

There weren't many alternatives when I signed up

Reasons for Switching to Rezdy

At the time, the options for booking software was limited and Rezdy was a market leader with much more functionality. However, the market has caught up now and there are many competitiors that match functionality wise but are much more affordable.

Response from Rezdy

Replied November 2020

Dear Jacqueline, Many thanks for taking the time to provide us your feedback, we really appreciate this. We do have new customer reporting coming up very soon and we will keep you updated on this. In the meantime, if you haven't done already, please follow our "What's New in Rezdy" page for the latest updates. https://support.rezdy.com/hc/en-us/sections/200696774-What-s-New-in-Rezdy Kind Regards Hemant Malhotra Customer Service Manager

January 2020

JOHN from Arizona Brewery Tours

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

January 2020

Rezdy Revs up your Revenue

We looked at Rezdy in 2013 but chose another very decent company. Unfortunately, they were not improving the product. We reviewed our 2013 selection notes in 2015 and trialed Rezdy and two other providers. Rezdy stood out in so many ways, but the flat and fair pricing hocked us. The other companies and their "BS" zero cost plans are so pricey and create/pass along a very high pricing service charge to your customers. Add up the numbers. Rezdy runs, we push its limits. We are so happy with this product.

Pros

Stability and uptime are great. The software is easy to use and it creates tours online in minutes. The flexibility to share the reservation pages are simple and handle a variety of ways to deploy. We use iframes within our site and under the "Sell online" menu has various options available to deploy in a variety of ways using auto-generated code. Reports are useful including the manifests, and ability export. Promo codes, gift certs, categories and so much more are easy to manage. Sorting features are easy and quick.

Cons

The manifest page does not support copying a column with multiple rows. It does not work with Control keys i.e. CTRL+C or menus selections. But exporting is a decent workaround.

Reasons for Choosing Rezdy

Ease of use, overall lower cost, great product support, no noticeable downtime.

Reasons for Switching to Rezdy

They were not improving their product and the mobile backend was weak. Other issues I cannot even remember.

Response from Rezdy

Replied October 2020

Dear John, Thank you for your comments. We have made some significant changes both in our plans and features in the past year. You can check out our regular upgrades, improvements, and new features using the link below. https://support.rezdy.com/hc/en-us/categories/200238184-Product-News-and-Updates Kind regards Customer Care team