TravelDesk

RATING:

4.6

(10)
Overview

About TravelDesk

TravelDesk is a travel agency management system that streamlines travel agency sales, management and operations. It manages tour inventory, product sourcing, reservations and ticketing, CRM and sales management, comprehensive reporting, staff management, payroll and accounting operations.

TravelDesk Pricing

Free trial: 

Available

Free version: 

Available

Slide 1 of 4

TravelDesk Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for TravelDesk

10 Reviews

Anonymous

51-200 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

The best travel booking system

PROS

- simple layout - instant booking confirmations -easy cash-out function -Live availability - Ability to shuffle products - Commission tools - Great reporting

CONS

- Occasionally freezes but overall is not an issue

Cristina

Leisure, Travel & Tourism, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed April 2019

creating quotes/availability

PROS

It is a very easy system to use, especially for new staff member as every information is in there, for example specifics of the product, any extra costs, inclusions, group size, age recommendation etc.. It is a quick way to have all the information to close a sale without calling a supplier every single time.

CONS

Most of the time has issues with live availability with accommodation, Whimit passes (Greyhound). For example when editing a quote and wanting to change the days for the accommodation, it doesn't show anymore availability and I would need to remove the product from the cart, sign off and on and re-editing the quote adding again the product. For what concern the Whimit, after booking the pass through the portal I can't find the booking in the product and can't link it to the cart. Few issues that if solved can really help an agent saving time.

Tim

Hospital & Health Care, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed May 2020

Complicated and time consuming

Not good at all. Do your research, way easier programms for agents out there.

PROS

What was really goof when I used this software was the comment section where every team member could leave comments about bookings.

CONS

The payment system is complicated. It's hard to find the right products. You get logged out quiet often and then have to find all products again.

Emma

Leisure, Travel & Tourism, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

Exceptional Search Functionality & Agent Support

I really enjoy using this platform and encourage a lot of other businesses to do the same. I am getting more and more access to a lot of live availability on products, which again is such an efficient way to work. Highly recommend giving this a go!

PROS

Emailing quotes directly to the client with a secure payment link has been really valuable. Not only is it super easy but saves time.

CONS

Access to international products and suppliers could be improved, however, I still feel I am able to sell the South Pacific really well.

Jonathan

Retail, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

Travel Desk Review

I honestly believe this is the best operating system i have used to date. A one stop shop for everything from Rostering, reviewing time sheets, booking over 6000 products to online payment gateways all make Travel Desk the ideal solution.

PROS

Easy of use, functionality and instant live bookings are the highlights of using this booking system.

CONS

Speed can be slow from time to time, however i believe this is a work in progress.

Ben

Retail, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed April 2019

TravelDesk

Overall the system is improving consistently

PROS

The system is extremely easy to use with this being like a shopping cart system.

CONS

If we were able to have tours with more live availability these would improve the functionality and ease of booking products. Conversion rate between various countries in comparison to online sites and bank conversion pricing

Patric

Business Supplies and Equipment, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

Great Online Booking System

PROS

The system is very easy to use, if you need any help there is an Online team that you can contact anytime and they are very friendly and helpful

CONS

sometimes live availability is not working properly and quotes cant be processed. Accommodation prices change depending on the dates

Sara

Leisure, Travel & Tourism, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

How did we book travel before Travel Desk???

PROS

Live availability making booking 10x more efficient. All products and info in one place. Easy to use checkout cart.

CONS

Occasionally there are system glitches but the support team have always been quick to fix these.

Kayleigh

Retail, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

Great service!

PROS

The live availability and ease of booking

CONS

It can sometimes be a little glitchy, but they generally work it out very quickly!

Briohny

Leisure, Travel & Tourism, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

TravelDesk

PROS

- Live availability on a wide range of products, can book at the click of a button - Straight forward and easy to learn - Good layout for functionality

CONS

Sometimes can be a bit glitchy, but the support team are great at getting this sorted out when needed.

10 Reviews