All TravelPerk Reviews

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Kelsi

5,001 - 10,000 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed April 2022

Best Travel booking tool out there!

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Mandi

Verified reviewer

Consumer Electronics, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

A Travel Coordinator's best friend

A super easy answer to quick business travel arrangements. TravelPerk have provided a very personal service to our business and for that we are very grateful - they really have become partners and that aligns them far more with the more traditional corporate travel agent without the heavy price tag. We book a lot of very difficult travel itineraries and TravelPerk is always happy to step in and put in the grunt work which saves me a huge amount of time. Customer service is very accessible and very good and when I am away from the office they are always happy to pick up my travel bookings on behalf of my colleagues, which is way beyond the call of duty. Their offices are filled with very enthusiastic staff who are clearly happy to work in such a fab environment.

PROS

Our business has been utilising TravelPerk for well over a year now. From the very start they bent over backwards to ensure that we had the support and assistance we needed. The software is super easy to use, my favourite part is that the price on the front end matches what you pay at check out - many of these platforms are misleading with their prices which is frustrating for a busy Office Manager. Easy to set up new people, cost centres, policies and to monitor travel spend.

CONS

I do wish we could earn rewards on hotels. A more extensive mobile app would be very useful.

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Avital

Verified reviewer

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2017

TravelPerk is light years better than any business travel solution in the market today

We get more visibility, less overhead and managed to save 23% on our global travel spend compared to the travel agent we were using before

PROS

IT JUST WORKS!!! Unlike all the old corporate booking tools out there, TravelPerk is neatly designed and lets me book a trip for myself or for others in minutes. They have a huge inventory as they are integrated not only with Amadeus and all the old GDS travel networks with Skyscanner, Expedia, Booking.com and all the online inventory we are used to finding online so I always get the best options. I don't have to browse multiple websites, it's all there in one place, with my travel information, documents, and preferences. On top of that, if anything goes south, they have an amazing 24/7 customer support so it's like having your own personal travel assistant

CONS

It would be great if I could check-in directly without having to be redirected to the airline website

Lisa

Mechanical or Industrial Engineering, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed May 2022

Where are all the True Reviews? This site is a joke.

We have had non stop issues. Booking requests taking weeks to be confirmed. Booked flights being canceled and receiving no notice from the Travelperk on need to change days. Hotels being confirmed and paid for on the Travelperk end and not actually being confirmed our paid for by the 3rd party platforms like Booking, or Hotelbeds being used by TravelPerk. Flight modifications request taking days to process. Customer Service is basically worthless. I've had to hound our account rep to get anything resolved.

PROS

The back end of setting up travel policies and tracking travel is decent.

CONS

Too many to list. Trip confirmations have taken us up to 5 days to receive (that after hounding our server reps). Good luck getting help from a competent customer service rep if you have to modify a trip or if you have a issue like they never actually booked or paid for your hotel like they confirmed. This site has turned into a nightmare for our employee travelers and I would caution anyone considering. Their service is so unreliable and plain bad.

Reason for choosing TravelPerk

Chose due to the positive reviews that are clearly bought.

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Daniele

Verified reviewer

Real Estate, 201-500 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2023

Great tool, great support

overall the tool has been a great discovery, i think is one of the best platform for travel management, and the in depth analytics allow for an efficient cost control

PROS

the tool is very easy to use both from admin and user side, but the customer support is the real deal here. Both the commercial and the technical support available from the platform are irreplaceable

CONS

sometimes travels failed to be completed due to seats being already taken, is a minior issue but one i hope travelperk will be able to fix soon

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Paula

Verified reviewer

11-50 employees

Used less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2017

Great service -Save a lot of time and hassle

PROS

It's a free tool that combines the perks of searching for your own flights and hotels online (no travel agents involved, so much faster and more dynamic) plus the advantages of having all the expenses and reports in one place. They also have great support line- you can actually talk to someone (not machines) that can fix any issue with your travel, like a travel agent would do. We had to change a flight and the process was super smooth and easy. And, IT'S FREE!

CONS

We use Airbnb rather than hotels quite frequently.. You can ask TP support to book Airbnb, but an automatic integration with Airbnb would be nice.

User Profile

Carina

Verified reviewer

Information Technology and Services, 201-500 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2020

When I've got an issue, the solution was immediate

My experience is really good! I've never had issues with any reservation despite of travelling very often. Customer service reacted immediately when I was left on ground in Belgium by airline cancellation. Even it was at 1 am in the morning, they booked a hotel for me and make the situation less stressful. Very satisfied with Travelperk!

PROS

It's very easy to use to build the trips, the addition of hotel reward cards was a plus

CONS

Some hotels availabilty, not easy to find roundtrips with 2 airlines. Also not being able to make some changes but having to make an entire new booking.

Reasons for switching to TravelPerk

Company decision

User Profile

Sophie

Verified reviewer

Hospitality, 51-200 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

The Customer Support is fantastic!

PROS

Firstly, the platform is very user friendly! It allows team members to organise and control their own trips within a Travel Policy set by us which is really handy! Furthermore, it's simple to use when organising big group trips too! But I would like to focus on how helpful the TP team are; fast response time, great support feedback and also give great advice! Understandably, this current situation is difficult for the travel industry, but the TP team have been nothing but great! Shout out to [SENSITIVE CONTENT HIDDEN] our account manager!

CONS

For the moment, I am happy with how the software works!

Rodrigo

Entertainment, 51-200 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2023

Not the best user experience, can be quite frustrating

It's a good tool for managing travel expenses for bigger teams, it saves a lot of time for HR/Finance teams but at the same time the experience for users is not the greatest as the platform has issues.

PROS

Good selection of hotels/travel options, easy to access all relevant information (price, description, details).

CONS

Platform has a few glitches when it comes to the actual booking and that can be quite frustrating as an user.

User Profile

Patrick

Verified reviewer

11-50 employees

Used less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2018

Great experience, ingenious convenience

PROS

First, we use TravelPerk to book all business travel for our sale employees and appreciate the most, that finally we found a service that provides one invoice for all. In the past, we needed to book everything separately and take care about the invoices, which is always more struggle than fun. This times are over thanks to TravelPerk and their great product. Second, the User Experience of the product is outstanding. It's intuitive and easy to use and every single sales employee can book their travel now by themselves thanks to the option to implement your own guidelines and policies.

CONS

Would be great to be able to book different airlines and provider in one trip. Instead, you need to create two trips right now to achieve that. But this is nothing minor, just a plus for the future.

User Profile

Nicola

Verified reviewer

Leisure, Travel & Tourism, 1,001-5,000 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

A very useful tool to book your business trip

I enjoy this tool because it helps me a lot in creating my business trips, the overall process is good: discoverability of the options, selections, request approval and support are at very good level.

PROS

The flexibility of creating the trips and also the usability of the entire platform. Furthermore I noticed a very good increase of connections with Rail lines, Airlines, etc.

CONS

Not all combination of trains can be created, so we need to create different tickets for that.

Albert

Consumer Goods, 1,001-5,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2022

Great service - your travels will be 100% under control

Spending very few time arranging perfectly my weekly trips is a huge advantage in terms of time and money for me and my company.

PROS

The easiness of usage, from PC and mobile phone. So good to get such a quick flights overview, combined with a real time booking for cars and hotels as well. Good also that all loyalty cards/numbers area automatically loaded!

CONS

Perhaps more reaction from customer service by suggesting other routes once you have a massive delay/situation on a flight

Reasons for switching to TravelPerk

Change of company

Seth

Airlines/Aviation, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Finally a software that works

I booked my first trip 2 weeks ago. It was simple, user friendly and efficient. It was also well priced. I had one small issue in which I reached out to the support team. They replied quickly and resolved my issue with the airline.

PROS

Ease of use and speed of booking. It was a pleasure to see my choices and options on the screen and be able to select what i needed to use.

CONS

hotel look up function. It is always so difficult to locate the hotel on a map and map the distance to an event or location.

Reason for choosing TravelPerk

Travel Perk is a great solution as we use RAMP to process our credit cards and the software is compatible to RAMP and our ERP.

Reasons for switching to TravelPerk

1st and foremost price per itinerary. They charge per passenger, not per trip. 2nd is the software functionality for our team. 3rd is the convenience and support.

Anonymous

1,001-5,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Easy to use tool

I really like how easy it is to to use. I need to use the phone app more, but as I have everything I need off the desktop version, I typically don't need to, but what I do like now is the app alerts me with gate information and reminders of flights/trips.

PROS

With little training on the use, it was very easy to pick up the knowledge on how to use the TravelPerk tool. Easy to search for flights and hotels and keep track of my travel.

CONS

I need to use the phone app more, but so far all features have helped manage my travel with ease.

thanwa

Information Services, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2021

Quick and easy booking By TravelPerk

We have made travel bookings for our clients. It's easy to book through TravelPerk. convenient and fast Impress our customers allowing me to continue my business. and can also compare the price, making it possible to save a lot of costs User-friendly design Efficient customer care team On average, replies within minutes. My customers want to cancel their booking or switch to a new itinerary right away. i feel really awesome

PROS

Quick and easy booking Quick troubleshooting and very good booking options.

CONS

Customer support never resolves issues during live calls, but 100% say we'll get back to you via email without giving an estimate of when. (despite being asked to provide estimates)

Hanna

Information Technology and Services, 201-500 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed September 2022

Business travel made easier than personal trips

PROS

It's designed well, easy to use, and has all the features you may need to book your business trip right in the app: flights, trains, rental cars, hotels, etc. If you want to book something outside the app (an Airbnb, an airport transfer or something), there's even a Concierge service that can do it for you. Very convenient, definitely recommend!

CONS

Once I needed to cancel a flight because my business trip was canceled, but I still needed that flight for personal reasons. Because the cancelation needs to be first processed by TravelPerk, it's much slower than canceling with the airline directly, which means you don't know if that ticket is going to be available on the airline's website and when. Somebody else can end up buying it before you get the chance. So I had to find a different flight. But that's a very specific situation. So no hard feelings.

Anonymous

201-500 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2022

Smooth flight booking process

PROS

- Easy flight booking process - Flights sorted by the best ones - Filter flights by company policy - Flight check-in reminder

CONS

- integrate with airlines to know the check-in status, and display this status and check-in data in TravelPerk - maybe adding some resources about the flight process (allowed bag weight, online check-in process, general guidelines for first-time travelers) would be great, this will make the user doesn't need to navigate to the airline website.

User Profile

Jiri

Verified reviewer

Banking, 1,001-5,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed January 2020

Poor customer experience

It is a nice platform as long as everything runs ok. Once issue appears, they just blame their partners instead of solving it.

PROS

Fairly automated option for manging your business trips

CONS

Poor customer support, they are just a reseller, not bearing any responsibility for possible issues.

Reasons for switching to TravelPerk

Poor experience

Tiffany

Transportation/Trucking/Railroad, 201-500 employees

Used monthly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Exceeds Expectations

PROS

I am very happy using TravelPerk to book all of my business travel. Online booking is convenient, but I know I can rely on effective and kind customer service to help me when there's been any kind of travel glitch. They have even been able to secure refunds in times when there was not one guaranteed.

CONS

I really don't have any complaints. There's nothing I'm unhappy with in my user experience.

Sylvain

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed April 2018

Booking 2 flights a week for 4 months. And a few hotels and Airbnbs.

Saved me Quite a few times.

PROS

The most perfect customer support, friendly, always there and helpful, switching flights, getting refunds. They almost feel like colleagues from another team.

CONS

Flight bookings always take 20 between the search and the payment, probably because the providers target business bookers with increased prices... Also looking to have a "My favorite" section, or having an integration of Airbnb.

Mia

Food & Beverages, 201-500 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

A great tool!

PROS

It's very simple and easy to use and makes our lives so much easier to be able to book everything in one place!

CONS

I think the approver/submitter/group set up is quite confusing when adding a new person

Richard

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

Boom, great tool! Quick, friendly and helpful customer services!

safe time, and have a better overview

PROS

Easy to handle and confirm all employees business trips. All the invoices come through a catchall mail and our accounting department not hassling around to search for all the invoices

CONS

providing soon, but not yet the possibility to compare prices. Sometimes travelperk do not match the flights like other search webpages.

Madison

Transportation/Trucking/Railroad, 201-500 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Great product for large teams

We mainly use TravelPerk because it allows us to use the points we acquire through using the credit card system, Divvy.

PROS

Working with everyone at TravelPerk has been great. From answering initials questions, through implementation, and during use. I think their biggest strength is their team. Having another group to help with logistics and answer questions is fantastic. They're great at helping answer questions, and make adjustments as needed. It takes a lot of worry out of the process.

CONS

Visually it's not as intuitive as I would like. And sometimes after we book flights, it's hard to share all of the details with other team members.

John

Translation and Localization, 51-200 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2020

Charming people on your side

Very positive - flexible when booking travel and accommodation

PROS

It is easy and quick to use both the app and the website, and if you encounter any difficulties, the charming TravelPerk team rush to your aid. Lovely to find such good service and tech in one place

CONS

Sometimes they take a while to find the best solutions but not really their fault

Patricia

Wholesale, 5,001-10,000 employees

Used monthly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed August 2022

the best tool for a company!

very easy to use, the customer service is very efficient and fast

PROS

The website is so easy to navigate and the variety of products, especially the addition of being able to book transfers and trains. The customer service is exceptional.

CONS

sometimes you can not find a flight for specific companies

Showing 1 - 25 of 398 Reviews