About TripActions

TripActions is a web-based solution designed to help businesses across multiple industry verticals such as finance, human resources and travel to automate processes related to corporate trips through reporting, booking management and invoicing tools. Key features include approval workflow, expense reporting, reminders, travel planning and mobile access. 

Teams using TripActions can send invitations to guests and candidates for booking travels, as well as track budget and annual spend through the dashboard, improving visibility across the pipeline and ensuring regulatory compliance. The artificial intelligence (AI)-enabled system allows users to manage, book and measure the success of their business travel program for increasing sales performance. Ad...


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Supported Operating System(s):

Web browser (OS agnostic)

146 Reviews of TripActions

Average User Ratings

Overall

4.75 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(115)

115

4 stars

(26)

26

3 stars

(5)

5

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 146 results

February 2020

Maddison from Mitratech Holdings, Inc

Verified Reviewer

Company Size: 51-200 employees

Industry: Legal Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

February 2020

Everything all in one place!!

Overall I absolutely love it and booking trips is extremely easy.

Pros

That my entire trip was in one place - and all rewards information can still be applied.

Cons

The rental car function needs a lot of work. My receipt showed different information than the company had on one trip which was a painful issue to reconcile.

July 2019

Thomas from Egnyte

Company Size: 501-1,000 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

July 2019

Phone no more

No longer need to book and expense my own travel - save money out of my own pocket.

Pros

Being a road warrior (>125 miles with Delta a year) there is never a shortage of travel issues and problems, but Trip Actions quick customer service (chat function) is always there for you.

Cons

- Please integrate the corporate discount rate with BonVoy, I continue to book my hotels outside the system to grab the best rate.

January 2019

Laura from Professional Training & Coaching

Company Size: 51-200 employees

Industry: Professional Training & Coaching

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Customer support

2.0

Functionality

2.0

January 2019

Horrible for business travelers

It feels like nobody who works there actually flies frequently themselves. Thus, they never adequately address my needs. It is SO frustrating. This is literally the only company I've ever sought out to actively negatively review. They're masking a bad travel experience with a pretty user interface for booking.

Pros

The interface is easy to use. However, pretty products do not create for a great user experience--depth of integration and customer service do that.

Cons

For business travelers who have status on multiple airlines, this software is pretty miserable. TripActions serves as the barrier between me and my carrier of choice. It feels like nobody who works there actually flies frequently themselves. All I want to do is to be able to contact the airlines myself or have better integration so that 1) I can change things without a third party. In Southwest, I can't change in the app if my flight is late, or if I want to switch (at no cost due to my status) to an earlier flight. With Delta, due to loyalty, often if I call, they will waive change fees for me. However, with TripActions, the integration isn't there and a third party is negotiating on your behalf. It's ineffective and time consuming. Their change fees have to be approved by a manager--this makes it hard to switch flights last-minute and get home sooner. 2) My upgrades aren't invalidated. YUP! You read that right! Because the integration with TripActions and Delta is poor, I am not able to book my seat with status through TripActions. I always end up calling Delta directly to get upgraded. Most recently, though, on a long haul flight from LAX to NYC, Delta confirmed my upgrade, but when I went to check in, I found out TripActions invalidated it when they saw my new class of seat didn't match the initial one I booked. This results in me spending HOURS on the phone/chat feature between Delta and TripActions.

Response from TripActions

Replied August 2019

Hi Laura, Please forgive the delayed response. I'd like to learn more about your experience so that we can make this better for you. Would you DM me so we can start a conversation? Samantha

April 2020

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

April 2020

TripActions makes booking company travel easy!

Great tool that is easy to use and gives back perks in the form of Amazon gift cards. Awesome customer service and overall, a tool that makes booking company travel easy! I get notifications on my phone through the app for when I need to check in for flights, if my flight is delayed, and even gate information. I would highly recommend this product!

Pros

My company uses TripActions to manage all of our company related travel bookings for Hotel, Airfare, Rental Car, etc. This tool is easy to use and allows you to search only options that are within the company policy range, to ensure you are compliant with reimbursement restrictions. You can also earn Amazon Gift Cards for certain bookings, which is a unique feature that often helps sway my decision of which flight time or hotel I will book to earn extra value. They also have a very responsive customer service team, that is available to answer any questions regarding bookings, help rebook travel when needed, and other support related issues. Overall, a great product that I highly recommend!

Cons

There are not a lot of cons to this software for my use case. If I had to select one, I would probably say the $15 booking fee that is added on to all bookings, however, this goes to cover the cost of support. If you need to use customer support for your booking, then the $15 fee is well worth it as they manage every aspect for you in regards to questions/clarification, rebooking, etc. Since my company covers this booking fee cost in reimbursement, it isn't really a big deal for me if I don't end up using the support function for every trip.

July 2019

thiyagarajan from Information Technology

Company Size: 201-500 employees

Industry: Airlines/Aviation

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2019

Good Software

Great..Improvement on Fare group shopping and categorization

Pros

Usable interface and easy navigation.Good reference points and easy/affordable price points on different airports.

Cons

we should add more functionalities on the ancillary and LBS(leg based shopping)

Reasons for Choosing TripActions

easy interface,reliable one..Program setup is a breeze,travellers visible policy,24/7 live support.