WeTravel
About WeTravel
WeTravel Pricing
WeTravel charges a processing fee and pricing varies according to the amount and mode of transaction. WeTravel also offers three pricing plans: Basic: Free Pro: $79/month Enterprise: $899/month All plans include: - Unlimited everything (trips, bookings, & team members) - Integrated payment processing through WeTravelor your own connected Stripe account - Support team available to you and your customers
Free trial:
Available
Free version:
Available
Most Helpful Reviews for WeTravel
1 - 5 of 393 Reviews
Matteo
Verified reviewer
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Easy, stable and with a great customer service
I was looking for a new software to design, sell and manage our itineraries and I ended up finding We Travel. [sensitive content hidden] was the first person I spoke to (it was a festivity but he gave me availability anyway as we were in a hurry) and then [sensitive content hidden] helped us set up our account. Coming from a software that provided very poor customer service this truly made the difference. The software is well made, easy to use and with plenty of features. I am sure they will get even better in the future (possibly on the graphic aspect of it) but overall it is a very good and competitive product.
PROSPricing (both subscription and booking/card fees) Customer care (I had a great experience working with [sensitive content hidden]) Ease of use for both the travel agency and the clients Itinerary builder
CONSI (personally) do not like the graphic aspect very much Dynamic pricing not available Everything else is great
Reasons for switching to WeTravel
1) Easol is way too expensive 2) Not a great experience with their sales team (customer care was good instead) 3) They are more oriented on providing services for music festival (but this is not the main reason at all)
Jackie
Leisure, Travel & Tourism, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
WeTravel is an absolute game changer!
My biggest pain points in selling group trips were online booking and payment processing, and in those two arenas, WeTravel has completely solved my problems and revolutionized my business. The customer service has always been top notch, not to mention the personal conversations that make me feel like a valued customer. I so appreciate that you guys ask me what I'd like to see, and then you actually implement improvements. It feels good to align with a company that is so progressive and wants to keep getting better, which is exactly how I feel about my business too, and WeTravel is helping me get better!Also just for the record, it was horrible when you froze funds during Covid - I hope you never feel like you have to freeze our funds again!
PROSThe online booking and payment processing functions are the real highlights of WeTravel for me. I love the easy integration of the direct to checkout button, payment plans and tracking, low processing fees, money transfer options, and payment and customer database management.
CONSI wish there were a real function for a full customer database (for example - in the current database, when more than one person is included in a booking, the second person isn't reflected accurately like they don't exist). Also it'd be great if I could customize fields and other info in a database, like how many and which trips a customer has been on (even before I used WeTravel), etc. Perhaps an integration with Wise as well, to easily send money internationally straight from the WeTravel account.
Reason for choosing WeTravel
WeTravel is SO MUCH EASIER than PayPal -- Low processing fees, better organization, and much more professional. It is the solution I needed.
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed February 2023
If you are considering using wetravel platform I would highly recommend you read
The initial setup was OK for our first account (our model is servicing client's in their brand). Wetravel does not allow 'sub-accounts' or branding. When we attempted to stand up a second account, we were asked for the same information needed for the first account in order to be 'verified'. I explained to an account Rep our business model, but we were again asked over and over for the information previously provided. This was duly provided, but they requested again and again information that had already been supplied for this second account (as well as the first one).We did successfully run several trips, transacting tens of thousands of Dollars without further issue.Some 9 months after setting up our accounts, the platform was locked down without any notice - preventing customers from being able to submit payment. 2 days later we were sent a canned email saying our accounts were being closed completely in 14 days. No reason was provided, the note stated the decision was non-negotiable. Again, no notice of why was provided, indeed no response at all was provided. Again, this occurred in the middle of active bookings which has been both incredibly damaging to our reputation, our client's brand and created a very unprofessional situation for all concerned.Upon querying with our 'account rep', he advised he had no information as to the reason why and did not respond further.I am beyond dumbfounded.
PROSFairly easy to use, but basic in features, functional in intent.
CONSOpaque pricing, full cost is not made obvious (higher transaction rate), incredibly onerous 'verification' process, no real support only canned responses, if someone is monitoring responses they are not responding.
Camille
Leisure, Travel & Tourism, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Very nice and user friendly platform
Hi like that the platform is not only a paiement platform but also a complete solution to optimize your trips and booking.You will receive a complete training session if you need and all your staff will have access to itAn other very nice part is that you really have a personalized relationship with the staff managing your account - they are super easy to contact, super knowledgeable and really friendly at the time to answer your question or solve your problems - Special thanks to [sensitive content hidden] who have been working a lot in making our experience smoother and very friendly
CONSit's actually not exactly about WeTravel - but the time it takes from making a wire transfer and receiving - it's inconsistent (it can take just 1 day or 2 - or about a week) To be fair it's more an issue with the international wire transfer than WeTravel themselve
Reason for choosing WeTravel
I was offer to have a direct interaction with [sensitive content hidden] - and they did a great job on explaining me the main features I was looking for and the extra features I had no clue about but finally discovered
Reasons for switching to WeTravel
More options, more user friendly, we receive proper training - even if I was looking mainly for a payment platform for my company I finally find out the extra value of WeTravel vs PayPal
tara
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
A great platform
Very good!!
PROSI love the ease of use. [sensitive content hidden] is my account manager and he always checks in on me as well as listens to my concerns. The company has evolved in the years we have used them and they get better each year.
CONSI want my user testimonials to be be searchable in search engine like google. Right now they sit on the WeTravel platform only.
Reasons for switching to WeTravel
The other company passed on big fees and got difficult to work with.