The Youli team is wonderful and their customer support is the best I've ever had! I've always had great support and any issue resolved. The platform is reliable and solid in its performance, and I never have to worry about not getting support when I need it. And they are launching new features and updates constantly, so it keeps getting better!

The fact that Youli is designed for group travel means it's easy to learn and set up. The user experience is wonderful and I believe has helped us get more bookings for our trips! There's no complicated set up process as it all the essential group travel features built in and ready to go. The Youli app makes for a great mobile experience, both in the sales and trip preparation phases. And now their latest features allow for more integrated branding on my website and GA4 tracking!

I really love Youli and recommend it to anyone offering group travel or retreats. The only drawback is no centralized CRM, but you can use Zapier to integrate with a CRM like Hubspot, to track customer history and support over time.

We are a retreat company located in the Southwest of France running art and creative retreats in a 13th century Chateau. We have explored many solutions to help us build, sell and manage each retreat, and we after two years of operation, we are happy to say that Youli absolutely blows all the competition out of the water. This is a software clearly designed and built by incredibly intelligent, empathetic humans who seek to truly solve and support both retreat organisers needs as well as retreat attendees. We are so happy to be using Youli to build ALL of our upcoming retreats, and it gives us tremendous sense of confidence to know that their team is always striving to improve and refine the platform and grow with us. Thank you so much for creating a system that values each individual user, and helps us communicate with our guests how much we value them.

Its features are considered and extremely relevant. Its built around individual guest profiles which we love, and not around dates or rooms. It enables us to communicate with our guests for the entire duration from booking to the end of the retreat.

We wish the design of the platform could be a bit more customizable.

Overall I have enjoyed the YouLi experience. It is a little pricy for what you get, wish there was a non-profit discount.

I like that it is all web-based. It looks good and has lots of features that are needed. The payment system is good as well to accept a varity of payment plans.

It is a lot of work to create new trips. Not sure the best way to solve it, but I find myself copying old ones and tweaking them versus setting new ones up. I did have an issue where a individual signed up instead of signing up as a group, and there was no easy way to fix that but have him deleted and forced to sign up again.

I can't say enough about the value I get from this solution. YouLi eliminates the need for me to use one system to create/market/communicate itineraries, another to create invoices and process payments, and yet another to track actual client payments against payment plans. It also lets me enhance my client engagement by providing individual portals. This is something I've always wanted to offer but could never find a way to do it as YouLi offers.And YouLi's customer support team is top notch and an unexpected surprise! They are highly responsive to any question I have and always interested in my feedback on the product. They're constantly focusing on improving the product, which is evidenced by the frequent release of new capabilities that truly add value.

I came across YouLi after doing tons of research for a solution that would provide me with more robust itinerary development and trip management capabilities than the one I was using. I am so glad I came across this solution! It did more than just provide a much more appealing way for creating and sharing trips. It also provides features I didn't think I could get in this kind of tool. Some of the things I like most include....- Personalized client portals providing their specific trip selections, cost information, tasks, and more.- Seamless integration between the itinerary and Strip supported payment options.- Tons of flexibility in how to package offerings that are unique to the trip type (hotels/resorts, vacation rentals, flights, cruises, excursions, etc).- Loaded with all sorts of bells and whistles that allows me to be as creative as possible.

Although there's a ton of features available in the tool, it's not always easy to know they even exist. I've found out most by asking the outstanding support team "how can I do x?" and they point me to where I can find it on the site. Or the other way was me searching through the "what's new" release notes. Would be great if there was some sorta feature guide/manual that I could just go to learn about them instead. Also...several features that I would consider as standard are reserved for premium membership plans. For example, the ability to create customized reports is limited to enterprise level plans.The payment plan feature is the only other area that I wish were improved. Specifically I wish it provided more flexibility in defining the specific amounts due, versus doing a standard calculation applying the same percentage across all payment dates.

Time-saving for sure. And super easy to keep track of everyone. We also love being able to send the waivers, itinerary, important docs, etc. all in one place!

I love how intuitive it is to use, and I also LOVE the reminders, it makes it super easy to keep track of everyone.

Would love to be able to preview the text of the daily itinerary. Would love if it stored clients' data under their names, so if they sign up for another trip with us, they didn't have to register their info again. I also think it's a bit tricky for a lot of our older clients to figure out (60+), but that just comes with the age I think.

* Timely developments - as the industry evolves and "big box DIY travel" conveniences increase YouLi has been right on its heels to ensure our client experience can compete. * Affiliate sales & tracking - does not count against your user allotment* Customer service - very quick turnaround time for answers and solutions, between chat and email the longest wait time during business hours was approximately 20 minutes. * Payment portal options - other crm/booking platforms hold client travel funds until after the travel date or utilize payment methods not intuitive to most travelers. We were able to immediately offer our travelers multiple payment options including a Travel Now/Pay later option.

* Features and pricing - YouLi offers a lot of features however some of our most coveted features are only offered at the enterprise level. The Pro with this is that you may request certain features as an add-on to your subscription and fully customize your client experience however we wish there was more transparency with the pricing so we can make decisions prior to requesting a quote. * Travel pages - although not entirely a con, however, we wish we were able to change both the base colors and the accent colors at our subscription level.* Affiliate offerings

I feel like a part of the YouLi family. They know me by name, they make me feel special, and they are always supportive of my projecs

Coordinating travel is a tricky thing. In the past, I used spreadsheets, Trello, EverNote, and Wix. With YouLi, all of these tools (and much more) are incorporated into one brilliant package. YouLi allows me to quickly build sales pages, set up payment options, manage my travelers, and much more. Since incorporating YouLi into my retreat business, I have saved countless hours organizing details..

There are a few little things that I do wish were easier. Setting up Single or Double occupancy for a room and automatically charging the correct amount to the customer would be amazing. There are times when I can't find a setting that I'm looking for, but the YouLi team ALWAYS answers quickly.

So far so good.

I love the overall layout and the client experience. We are still a work in progress. I'll love it more once we get quickbooks hooked up and are CRM in place and we are no longer having to use to old Tres Database.

The only feature I'm not crazy about is the inventory management, but we are getting around it. I'll see how it all works out once we get enough data put in to run reports.

We needed a flexible and robust reservation system, and Youli has come through with flexible and accessible software solutions.

Youli is the first reservation system to work with the unique needs of a faith-based group tour operator like us. While no digital solution is an immediate fit, the team at Youli has been a pleasure to work with since day 1! They are super responsive, always pleasant, and unquestionably solution-oriented. A+

Some features are baked in that don't work for our organization. But the beauty of Youli is the flexibility; so features we don't use don't get in our way.

Since implementing YouLi to Best Life Adventures I have been able to bring together a number of complex spreadsheets that had no uniformity to them. It has allowed me to hand over the administration of our expeditions to another team member and freed me up to spend more time driving new business.

Complete task management for all my customers, centralised payment system and report generation

Needs a mobile app version so I can use it whilst on the move.

Great. It looks really professional. We are looking to use it in the other side of our business, along with upgrading.

I like that it's easy to use, and you can have multiple trips

I'm not sure whether this is just on the limited software (we haven't yet upgraded), but it would be great to have a database of all 'activities' and select for each trip.

We came to YouLi to solve a problem for small group tour operators who are using email and spreadsheets off platform. YouLi offers a "two for one" solution: a travel management software and a booking platform We found the customer service at YouLi exceptional. The team take a real interest in your business and work hard to find the right solution

TripaSista is a double sided marketplace for tour operators/ women travelers and we utilise the YouLi platform as a travel planner and booking software We like the following features:- A travel management software and a booking platform Create tour itineraries from a template with the ability to publish on your own website Ease of setting up payment gateway with a choice of direct transfers to avoid credit card fees Viewing communication with travelers in one place Auto-email responses and reminders

So many great features can be overwhelming and therefore not adopted

I feel so well looked after. I’m a technical klutz and I needed my hand to be held while I got started but it has been a dream to use.

It has given my business a level of professionalism that I couldn’t have imagined. It just looks fantastic! The seamless integration with my website has been great. It has so many clever little things that have saved me hours of time.

There’s not much I don’t like about YouLi because it fast tracked my dreams of a travel company and turned them into reality.

This application and more importantly the team is first class all the way. I am very happy to have discovered this travel application and planning platform-- it has nearly everything I need to automate my business a bit more, and give my clients a personalized, organized experience with my company. It seems as though they release new updates, improvements and fixes on a regular basis. They are quite flexible. They listen to feedback and implement with speed... it's the advantage of having a robust application, rand by a small team who you can touch, call, email etc. I also appreciate that the company is founded by enterprising women.. always a plus! Thank you YouLi Team!

The cost is a bit high. It would be nice to have a native app to be able to access things without internet connection. More built in forms needed

I use it to capture my entire database for a project and house every detail I wish to convey to them, all in one place.

It captures the full database of my clients and everything I want to tell them in one place.

Clients need to be educated in how to use it and my 40+ year old clients do not find it intuitive and tend to default to the emails and phone calls that this software is designed to obviate.

Very user-friendly and amazing support. Would definitely recommend for anyone starting out, or even established, in their own tour company.

Ease of use. Instant website. Great customer support.

Pop-ups on homepage. It would be a great feature if we could have a CTA pop-up once someone comes to website.

We love using it! It has streamlined the itinerary building and payment process all while looking very professional.

We LOVE how intuitive Youli is to use and how simple it is to build gorgeous itineraries.

I wish there were a way to edit the itinerary where you could more easily go to the next day and not back to the menu.

I like the ease and organization that this software brings to trip organization, preparation, and sales.

There are some challenges, like the inability to change someone from an administrator to a trip leader.

Function over form.

Itinerary + task management, templates, collaboration

UI/UX feels dated / difficult to use esp for people that are color blind. Uploading photos.

We like the ability to brand the software, make live updates to agendas, and the pre-departure activity tracking. The Youli software has been a core part of our business from Day 1.

UX for the calendar / time selection could use a little polish, but we love that the team is very responsive to all feedback.

Very positive.

Ease of use, simple but attractive appearance. Makes us a point of difference with our competitors.

There were a few obvious gaps (eg bulk uploads, etc). However, our ideas were taken on board and later integrated as standard features.

- Laid things out for an easy follow formats for our tour participants in chronological order - Its available both digitally and they can print it off, which is great for when they're travelling - You could send out a tour wide notification or reminder

- Tour goers didn't have a location for them to take notes during each day