Very convenient

Great customer service, takes care of my free text requests in no time at any time.

would be better to have a direct interface and not doing that via mail and confirmations

We use Comtravo for all travel bookings. In case of rebooking or any issues with the planned itinerary, it saves a lot of time that Comtravo takes care about the communication with the airline / train company / hotel. Also, it is very comfortable to get one collected invoice at the end of the month that includes all types of travel bookings (flights, train rides, hotels, rental cars). It ist also possible to sort bookings by cost centers.

Comtravo offers an easy way of booking business travels. The travel agents also react quickly in case of unforseen events during the travel, e.g. flight cancellation.

If you get an offer with more than two options the overview gets a bit too long, so that you always have to scroll if you want to compare offer #1 with #3 or #4.

Really useless and extra work for myself but apparently it makes things easier in administration...

Apparently it makes it easier for our Finance administrators and office manager

Where to start - if you have a booking service you expect it to do the work FOR you but in most cases I still have to find a hotel that I like on booking.com and have to tell Comtravo which one to book. Sometimes Comtravo does not even get the booking.com rate. Sometimes Comtravo forgets to apply the corporate rate. Comtravo is not able to guarantee a rate - very often teh rate quoted has to be booked there and then but if you wait a few hours or even a day because you have to confirm other elements of your trip or have to coordinate with other people the rate is gone. Comtravo is not able to save your special requests - even if they are always the same and completely standard (like having a "quiet room").

Comtravo definitely makes my life easier when it comes to booking hotels and flights for my business trips, and the ease of organizing all invoices in a single place made it more credible and quicker for my company to approve the expenses.

I really like how easy it was for me to just email Comtravo all my criteria and they do the job for me saving me a lot of time searching for the best hotel / flight options.

Sometimes I will find a cheaper option myself just by googling and makes me feel like I've been ripped off.

It frees up significant time both from our back office as well as managers.

Outstanding support, very strong / fast development of the product, new platform for travel managers in-house

Only for business customers, I would like to use it privately. This means I need to jump through hoops to make this possible,.

Quick Feedback and ease of use. Answer also when i ask them again things are very quick and precise and it is just as easy as it could be.

That i need always to click multiple times on "book option" from mail. Better would it be per journey an overview page where i can select what i want and click one time book this. Otherwise for a multiple journey it is a multiple back and forth between mails and options.

We are spending A LOT less time on planning flights and making sure everyone has a reservation - both for travel and accommodations. That has freed time for us to concentrate on out own core business.

The ease of use from sending the request to booking and going forward with confirming the reservation

Sometimes the flights / bookings we need to do are not easy to find and to make sure that the correct flight will be suggested, it might require work to spell out the correct flight and departure times Very minor inconvenience

I can request travel options by just sending an email with rough details of my trip, get those options by email and select what I prefer in a couple of clicks, since my payment data, passport details etc. are saved already.

Don't have any particular grudges with it.

Overall all good. The platform is pretty easy to operate and makes it simple to book company trips

- Easiness of use- Straightforward and simple to navigate it - Customer support when requesting to change flights

- Not many results come up when looking for hotels- The fees are quite high considered that booking hotels could be easily expensed through other platforms

Ease of management, Simple user interface, Flexibility to be in control of things and manage changes on the go, ~24hrs availability

More customized and localized options can be offered

easy access, friendly staffs, intuitive to use

you find much better prices and deals on booking.com, kayak, etc - so prices are not reliable through your agents

- Quickly helping you with finding the right flight, even on a short notice - Not doing mistakes when it comes to the flight being booked: luggage, seats, etc. - 24/7 support

A chatbot might be a good idea, instead of the current emailing communication, but that's not a must, just an optimization idea

I booked several flights/hotels on that platform and was very happy so far.

Very simple and easy to use. Good choice for booking possibilities

All good. I used that company quite often in past and the only thing i dont like is that you have sometimes to contact them via email to approve the booking

Leaving complicated travel booking websites behind. Rather using a simple email / chat based interface.

The chat based interface can sometimes be limitting. More additional web interfaces would helpful.

It saves so much time. I hate comparing all the different offers manually, and then the usual cak and forth between accounting and me to do the paperwork afterwards.

Nothing I can really think of. Never had any issues while using the service.

The human touch of it. The fact that it is not intangible. Customer support is amazing and always on point.

It would be great if my personal travel preferences could be learned by the software in a different way. An integration with other travel or even social media platforms could maybe be helpful for that.

User Experience, Service, Fast Booking Process, Design

some minor bugs, especially in the early days,

The booking process is super easy and if there are any problems, the support is very fast and friendly.

Currently, almost all features are great, so I have nothing to complain about. Once there were short server problems but that was fixed quickly by the tech team.

Its ease of use. Booking business travel used to be a hussle! now its just a chat away. I can highly recommend.

That I haven´t found it earlier!!! The time wasted manually booking travels has been horrible an just a waste.

- the solution to book travel is very user friendly - excellent customer service - you can call experienced agents, send them email or book through their online solution

- Airbnb is not integrated yet in the booking tool

Nice, handy tool! Good Support by Comtravo.

Minor features regarding usability yet to be optimised.