Super Easy to Use, Best Customer Service Ever

Working for a company of 200 employees internationally can make reporting and knowing where my employees are at any given time difficult. The fact that I can forward Lola flights and hotels that were booked outside of their website for a Live Map of where anyone is at any time and have the reporting to help us calculate our actual travel expenses is absolutely magnificent!

Pros

The customer service. Everything about them is absolutely wonderful; every single person has been super kind and eager to help. Not having to call airlines to make changes is life-saving. The reporting and the maps of where everyone is at any given time is absolutely wonderful as it enables us to know if we have any employees in a specific area should I crisis occur. I also quite enjoy being able to bundle the trips, as I often book many people for the same trip, and being able to create Trips in Lola to keep it all organized is so much nicer than dealing with 10+ separate flight and hotel bookings! Also, the ability to add loyalty programs in order to easily get travel rewards is fantastic as well!

Cons

Occasionally some airlines are cheaper when directly booked from their website. Sometimes the website is a little slow when searching. I would love to be able to mix airlines when booking round trip or multi-flights, and I think it would be great if we could book for more than one person at a time.

Lola makes booking travel easy!

Lola has been great! Booking travel is a timely process but having everything basically in one portal that is easy to use has made it easier than I thought it could be. I truly appreciate these people and this program - it has made my job much easier!!

Pros

I like that the software is user friendly and you dont have to be super tech saavy to navigate it! The 24/7 concierge service has legit been a life saver and is definitely worth the price of this portal by ITSELF. They answer in a timely fashion and are able to help solve any last minute issues or unforseen events with ease and grace. They make my job a lot easier and less stressful for travel - it is so appreciated!!

Cons

Rental car bookings just became available which is great but I requested someone to schedule a time to go over this part of the portal with me and I still havent heard back. I am unsure of how this new addition will work with our corporate accounts set up with direct billing.

Good product and value

Pros

The app makes it simple and easy to book and organize travel for teams

Cons

When searching there are some bugs with the filters that make it difficult to find what you’re looking for and takes longer

Their support is top notch!

It has helped to take the stress out of looking for travel options and needing to get reimbursed for tickets. The added bonus of having their team on standby in case anything goes wrong is a big weight off my shoulders too!

Pros

Their support is awesome, and it was great to have someone to turn to when flights got delayed. Sadly, they couldn’t help me with checking in (I would’ve done it myself anyway) or booking me on a new flight when I missed my connection because of the weird relationship between British Airways and American Airlines. But the woman on support tried her best and was super helpful telling me where I needed to go to rebook and which flights had availability. She gave me the info I needed to rebook on a flight that was only a few hours away instead of 12 hours away.

Cons

I did find it odd that I had no access to an itinerary or any e-ticket #s, so when it did come to check in, I had no reference that worked. I had to log in to the AA website to retrieve my booking ref. I also find the search a little buggy sometimes and I'd love to have access to the iPhone app from the UK.

Excellent customer and easy to use software

My interaction with all Lola staff has been positive and have been impressed with them.

Pros

I was initially skeptical of needing travel software as I'm very self sufficient with travel bookings, however the customer service has been outstanding. I have found myself in situations where my flight was delayed and would have missed my connection but Lola concierge immediately rebooked me onto another flight while I was still on the first one. Having their assistance and someone watching over your booking has been very helpful.

Cons

There was some initial issues with not seeing all available flights on the search, but due to the good customer service, our feedback was appreciated and the filters adjusted.