All SAP Concur Reviews

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Michael

Automotive, 1,001 - 5,000 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed March 2021

best travel booking program!

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Daniel

Verified reviewer

Medical Devices, 1,001-5,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2019

SAP Concur

overall, I really think this product is great and a huge improvement from our previous tool.

PROS

it is easy to upload receipts and match to my expenses, either via image or pdf document. the mobile app is a life saver for someone that has trouble with keeping receipts.

CONS

My only complaint is that you can't apply the same image to multiple expenses. This is especially frustrating when you have to split an expenses.

Reasons for switching to SAP Concur

we used notes database to manage the expenses we moved in part of a mail migration to a new mail platform.

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Maddie

Verified reviewer

Information Technology and Services, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2022

It's been fantastic to use, with monthly reports to measure progress

The company's customer service and accounting staff were always willing to help. For a simple operation, I didn't have to fill in a lot of data in the expense reporting UI, which I appreciated. It seemed that the processes for obtaining the permit were also working well.

PROS

Since then, we've moved away from Concur's Expense and Travel modules. Whereas we won't go into specifics, our current Travel app appears to be a lateral shift, with some upgrades and some downgrades, while our current Expense app is an entirely new experience and I wouldn't consider going back.

CONS

Many times, even the real people behind the scenes couldn't get the system to do what they wanted, so I had to work with the travel provider to connect things like my frequent flyer number so I could access my status-related benefits.

Reasons for switching to SAP Concur

A wonderful technique to keep track of costs and get permission from the property owner to reimburse them. There are a plethora of receipt choices and categories to help organize things.

Allan

Education Management, 201-500 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Great Expense Management Tool

I was very happy with the platform and the features provided. There was a big investment towards automation which helps build the value proposition of the platforms in large businesses.

PROS

It was very easy to use and a fully featured mobile app

CONS

It was more on the expensive side vs other solutions

Chris

Non-Profit Organization Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed July 2016

Complex and glitchy but better than other options

My experience is generally positive - system is up most of the time, things work like they are designed to, etc. But we have frustrations which seem to be common to most tech companies these days - assumptions are made about how things work in other people's businesses and then tech is designed to meet those assumptions, which may or may not be correct. Then when I try to deal with sales and technical support to meet my needs, I'm told that the system can't do what I want because its not designed that way. I've managed technology transitions of hardware and software infrastructure for public agencies, professional associations, law firms, and labor unions and in my experience, a technology design team is usually very focused on meeting one or two primary needs such as expense reporting and policy enforcement and will design a system to do that. But very rarely does the team have on the ground experience in how that system will be integrated into the day to day lives of their customers. A sales team might deal with that when sales time comes, but it doesn't seem to be taken into account at the design level and in some cases it may be too late at that point. This has been my primary experience with Concur. More specifically, data disappears some times - which support claims must be user error because it can't be duplicated on their end. Its possible, but since I've gotten multiple reports of data loss from both tech and non-tech friendly people, I'm not sure that's the whole answer. In addition, although tech savvy users have no problems with the navigation and features, less tech savvy users struggle significantly. Also, because we have a complex accounting system that cannot be accommodated by Concur reporting, we still have to manually extract the data and enter in spreadsheets to get it into the format we need for accounting system import. I've discussed this issue with a Concur programmer and my account rep and they agree that what I need cannot currently be gotten from the system. Finally, when things go wrong in the feed between Amex and Concur it just becomes a blame game - its not our fault but theirs - doesn't really get me to a solution. So, it may be that I have too much work and just wish Concur were able to do more, but I find it limited in its usefulness except for that small group of users for whom it works perfectly.

PROS

All the information is in one place, easy to access from any location, generally customizable. Working on integrating travel which should provide greater value. Generally logically designed and easy to use as an administrator.

CONS

Structure of expense types and cost tracking is too rigid; ability to customize outputs is limited to standard accounting systems. But as a non-profit and a union, I don't have a standard accounting system. I need to be able to report in formats required by the federal government (LM2), the State of California (FPPC/Lobbying Reporting), and my board of directors. But the Concur system doesn't have sufficient flexibility of variables to allow for the generation of the complex account code system we use because of these conflicting reporting needs. So if anyone ever comes out with an expense reporting software that takes those unique needs into account, I will jump in a second. But no one else has anything better so far. In addition, the fact that any custom fields I create do NOT integrate with the Concur mobile software means that my users have to enter their data in on the mobile and then go to the desktop and add additional data. Before we used custom fields, they were able to use the mobile system exclusively, but we weren't getting all the information I need. So now we have a hybrid system that requires working on the report twice, once when the receipt is uploaded from their mobile device and then again when they want to add the cost centers and submit the report. Doesn't make my users very happy and costs more in time and effort than no customization. Receipt management at the accounting review level is also very limited and frustrating. Assumes too much

MARGARITA

Non-Profit Organization Management, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Love Concur's Smart Audit Functions

PROS

The expense management side of it and the option to provide our company policy list to Concur to implement into audit rules / flagging policy exceptions/

CONS

Wish the reporting was more robust and integrated better with Intacct without going through third-parties like Wipfli.

Misty

Accounting, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed July 2023

Customer service is terrible

We did like the platform (when the connection to Amex wasn't constantly disconnecting). It took some time to figure out all the bells and whistles and narrow down which we needed and how to pull reports to get the info we needed but once we did it helped a lot with expense reports.

PROS

The platform itself is nice and for larger businesses, it has a lot of functionality built-in.

CONS

Customer service is basically non-existent. No way to reach out via phone. If you have a problem or Q they strongly encourage you to read through the help articles to solve your own problem. The platform is a little tricky to navigate due to all the features they have (most of them useless for what my company needed it for) and the connection with American Express constantly breaks. We ended up switching to another expense management platform after five years of using it.

Reason for choosing SAP Concur

Mainly we used to make sure approvals workflows for client expenses were approved by the managers of each project and ultimately reimbursed by our clients. Concur had rules in place where certain expenses were excluded if they didn't meet certain conditions set forth by our company.

Reasons for switching to SAP Concur

At the time Expensify did not have a bunch of features we needed to ensure all expenses were being captured, we ended up switching back to Expensify after they made improvements to their platform.

User Profile

Grace

Verified reviewer

Retail, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

A simple tool to track expenses and travel management

Concur streamlines the process of reserving flights, hotels, and rental vehicles, as well as keeping track of my trip spending. It's challenging to multitask while constantly moving, but Concur makes it easy and safe.

PROS

It's also highly safe to use on any gadget, thanks to the necessity of a passcode. The expense is generated instantly thanks to the receipt upload function in Expenseit. This makes dealing with the massive monthly spending reports a breeze.

CONS

Especially when it comes to making travel arrangements, Concur could use a more user-friendly design. Once a day and time have been selected, it would be great if the flights could be filtered more precisely.

Reasons for switching to SAP Concur

It's simple to check costs and stays current with the latest technological requirements for most booking plans. We have the worst management procedures when it comes to expenses, but we can simply improve this.

Devin

Automotive, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed February 2024

Concur review

PROS

I like that we are able to route the approvals to different people if we need to or send it back to the originator for adjustments.

CONS

I don't like that you can't change you can't go back and unapprove an invoice after it's been approved.

Cristina

Computer Software, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed January 2024

Reliable and Consistent!

PROS

I like how many of my customers and partners are on the SAP Concur network. This allows for a streamlined procurement, invoicing, and payment process. I like their features and the visibility within the payment process.

CONS

I don't like how some of the processes are a bit longer to set up on the front end, but this is more so related to the procurement setup by customers.

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Paul

Verified reviewer

Professional Training & Coaching, 1,001-5,000 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed October 2023

Using Concur in the Professional Services world

We mainly use this app for our expenses and travel. It serves its purpose and needs some updates to make it more user-friendly.

PROS

The expense section of Concur has a welcomed UX upgrade, it was much needed. I like that certain apps can connect directly when I purchase something it links right to the receipts so I don't have to take a pic and upload. The UX is much more friendly in its simplicity and look/feel.

CONS

The travel portion of Concur needs some serious help. The mobile version is not friendly at all. The major problem I have with the travel portion is the user interface and the slow search functionality. It needs a complete overhaul in terms of the GUI and UX.

Adam

Food & Beverages, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed February 2024

SAP for Expenses

Overall this is a software that improves the ability to manage expenses so it is a valuable asset.

PROS

The software can auto fill a number of key details which speeds up the process of inputting expenses. It files all the receipts in date order to make it easy to see what and when you have spent.

CONS

The mobile function is slow and can be very clunky.

Anonymous

1,001-5,000 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Ease of booking through your company

Great for booking travel through the company. Customer service has been amazing to work with when you need to make a change.

PROS

I like how booking is all in one place when doing business travel. You can get flights, hotels, and even car rentals.

CONS

At this time, I have not found one thing that I don't like about SAP Concur.

Angelo

Internet, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2023

A Comprehensive Review of SAP Concur

SAP Concur is a great tool for managing expenses, as it has a lot of features and is highly customizable. The platform can be complex to learn, however, and customer support can be slow to respond. However, once you get the hang of the platform, it is an effective tool for managing expenses.

PROS

SAP Concur simplifies the expense management process, making it quick and easy to track, approve, and book expenses. It also offers a great deal of customization options, allowing users to tailor their experience to their particular needs. The user-friendly platform also has a wide range of integrations with other software and services, making it easy to sync up with the solutions you already use.

CONS

The learning curve of SAP Concur can be steep for some users, as the platform is quite complex and has a lot of features. Additionally, the customer support team can be slow to respond, and there can be a lack of transparency when it comes to certain processes.

Reasons for switching to SAP Concur

SAP Concur offers a wide range of features and integrations that make it stand out from its alternatives. For example, it allows for more advanced expense tracking, such as setting limits and creating tailored reports. Additionally, the platform has deep integrations with other software and services, which makes it easier to sync up with the solutions you already use.

Josh

Construction, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2023

SAP Concur makes it easy for employees to upload their receipts

Prior to implementing SAP Concur, employees in the field were manually turning in their receipts to the office where they were getting manually uploaded into Quickbooks. Now we are able to improve this process and make it more efficient.

PROS

I like that it was fairly simple to teach to our employees and that there is an integration that allows us to import those expenses directly into our accounting system.

CONS

I wish that you could input all of the information needed on just one screen before moving the expense to an expense report. I also wish that each user would have the ability to set a default card instead of it being cash.

Reason for choosing SAP Concur

It seemed easier to use than Expensify, and it allowed us to keep our current company credit cards.

User Profile

Tawanda

Verified reviewer

Non-Profit Organization Management, 1,001-5,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2019

Easy Workflows for Enterprise Expense Processing Efficiency

Concur Expense is the ultimate Expense Management solution as I can confirm having migrated from a different solution from a different vendor. Concur has brought my organisation impressive Return on Investment and efficiency which affords us the agility and time to improve critical sectors of our enterprise. The support is top notch as the team is readily available and we also have local point persons trained from within the organisation. The deployment and integration was smooth since it is cloud based and doesn't require complex installation procedures and dependencies.

PROS

I like the fact that it integrates well with other systems that we already use like the SunSystems API to allows us to integrate our SunSystems which the Finance department uses. I like its easy and clear workflows which are intuitive even for a novice and non technical stakeholder. I also like the customisation option because in my organisation we got an offering that uses our internal financial lingo and policies making it easy to transition to the system. I also like the report header function which allows you to enter repetitive fields that would be common for every expense so that it automatically populates them for you when you create a new expense. I also love the modern UX and UI which is consistent to most web apps that people are already used to. I like the fact that it is cloud based and only needs a browser to access the full application without having to install a client or agent or dependencies on your machine which improves mobility as you can do your business wherever you can get a browser and internet access. Mobility is huge in my organisation and this is a feature which save us lots of time and money. i like the feature which allows you to dedlegate roles to a colleague allowing someone to manage your requests and/or expenses on your behalf where you might be busy or on leave. I like the audit trail feature which allows efficient tracking of your requests and expense reports. This feature updates you on the status of your request at all times.

CONS

The fact that you have to upload receipt images one by one and you have no option to multi select. However this is minor compared to the value I get from all the other features that it provides me. a few extra clicks wouldn't hurt.

Anonymous

10,000+ employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed December 2018

Concur - with good implementation by corporate it is nearly perfect

Concur makes keeping track of expenses and submitting expense reports routine and even somewhat fun. It also provides a handy record of where you have been before. It's great.

PROS

Concur makes it very easy to do expense reports for a sporadic traveler: -expenses for the corporate card are transferred automatically (so one does not forget to claim them) -the latest implementation I use even transfers the details of hotels stays (nightly rate, tax 1,2,3 etc.), making it almost zero work to finish these. Long hotel stays with occasional meals used to be the most time-consuming entries. I don't know if this is a new version or specific to my latest employer, but it is much appreciated! - receipts can be uploaded through a mobile Concur app, but also just as a jpg or pdf. (sometimes one has time to take the photo with one's phone, but is not in a good place to enter the details in the app - think - just purchased a coffee, now in boaRding line with a suitcase, phone and coffee). I have not used similar software products from other vendors, except one: Concur is incredibly more efficient for both those writing expense reports and those monitoring expense compliance than the alternative of copying scanning cutting and pasting and spreadsheets - any corporation wanting to increase the productivity of its workforce (and their loyalty) should bite the financial bullet and implement Concur.

CONS

Although the following situations are rare, occasionally an unusual situation maKes things difficult. Usually, asking for help early from Concur and the internal corporate travel contact is the best course. here are a few: 1. A flight charge and a cognate refund adding up to zero can't be submitted as report. Let this get over 30 days old so it can't be combined with newer charges, and you have to have higher authorities fix it. 2. More common is when a hotel charges for the first night reservation, but the charges on the receipt do not match the folio provided, usually because the taxes are not included. Confuses the hell out of Concur, and hard to resolve on one's own.

Anonymous

10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

FUNCTIONALITY

4

Reviewed December 2018

It Will Get The Job Done, But Might Frustrate You Constantly Until It Does

Our entire firm just moved over to Concur Expense, and it has not been without it's issues. I think it will be a worthwhile transition in the long run, however, I need to watch a lot more of the help videos until I get there.

PROS

It is very thorough, and really very detailed. I don't have problems with the reports once I make them, and I feel like the expense process is very thorough. From a company's standpoint, the software makes sense and provides them with a lot of information. It also has a TON of user input checks which are incredibly tedious, but also ensure that everything is inputted properly The app is also really helpful, especially when taking pictures of receipts and uploading them to reports. If I wanted to ensure accuracy and completeness and was choosing a software, I'd definitely go with this one.

CONS

Sigh... all good things have their drawbacks it seems. I'd be lying if I said Concur Expense was user friendly. There are so many error messages possible, and it is not intuitive when trying to solve them all. The error messages are small, and contain limited information as to why they've occurred. Per diem is NOT self explanatory, and my firm had to put out an entire educational PowerPoint on how to input per diem expenses. And then additional help info on basically every other function. Sometimes the system will auto-populate when I don't want it to, and other times it will attempt to categorize expenses into categories that don't make sense. It's not the most intuitive software... and when I finally successful submit an expense report, I'm relieved more than anything.

Renaud

Medical Devices, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed July 2022

comprehensive and easy to use

Overall very good experience and I have seen the product evolve positively over the past 12+ years

PROS

this is the most comprehensive product on the market for expense report and travel booking with easy integration

CONS

The software tends to be expensive with the add on options to the basic set up, such as travel bookings and others It may seems a bit slow to answer at time and the customization require some work with the SAP team , not always the best at customer service

Reason for choosing SAP Concur

better overall solution

Reasons for switching to SAP Concur

Expensify iwas too basic for our needs

Jack

Wireless, 1,001-5,000 employees

Used weekly for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed October 2023

New updates increase the time to complete tasks - Expense Reports - Travel

Terrible. The new updates have increased the workflow time from users logging in, creating expense reports, approving expense reports, travel, expense report visibility. It all takes much longer to accomplish these steps after the update. The new 2FA is terrible and takes forever to login. Worst case, someone gets my login and what? Creates expense reports on my behalf or books travel for me. The 2FA is totally unnecessary for how we use the tool. Yes, the update looks "fresh" and "clean" but it now takes far longer to move around the webpages and the sizing is way off for laptop users.

PROS

Nothing. The updates have increased the workflow time from users logging in, creating expense reports, approving expense reports, travel, expense report visibility. It all takes much longer to accomplish these steps after the update.

CONS

The new 2FA is a time consuming and not helpful for iPhone users. It should not take more than 30 seconds to log into a webpage but now SAP Concur takes minutes. Also, the updated expense report takes forever now that you removed the feature of adding multiple expenses at once. The size of the page is not suited well for laptops and requires too much scrolling to see the page. Way to many mouse clicks now to move around the webpage. It used to be fast and easy, now it "looks" stylish but requires far more time to move around the webpages.

Anonymous

501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2019

An efficient program for submitting travel requests, expense reports, and booking travel

Using Concur has made collecting receipts, submitting travel requests, and booking travel so much more efficient than ever before. I come from a background where we use to do everything by paper and getting approvals with signature. With the amount of staff we have, using this electronic system is so much easier.

PROS

Using Concur to submit travel requests, expense reports, and booking travel has been such a time saver from doing things the old fashioned paper way. I like the ability to upload receipts online and the electronic approval process. It is very easy to view a report history of what was submitted as a reference. With the Concur App, you can also take pictures with your phone and upload receipts automatically to your account. This is helpful especially for those who lose receipts all the time. You can also forward e-receipts to your account by email. Our company also uses the booking travel feature - what I like most is the ability to see the cheapest airfare available through a matrix. Once your airfare is booked, you can easily add a rental car and hotel to the travel request.

CONS

Concur has many features, which can take some time to learn. Fortunately through experience, I was able to help my staff solve some of the issues when they come to me. I think this is due to having some many features and not be able to learn them all at once. There are many shortcuts that staff may not be aware of such as allocated expenses in bulk, rather one at a time.

Collin

Information Technology and Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Spend and Travel Management Solver

I have been able to benefit a lot with SAP Concur from vendor payments to invoicing.

PROS

SAP Concur makes it super easy and rapid to create and customize invoices.Spend and travel management is another great aspect about this tool.

CONS

For years now, I rarely encounter drawbacks when carrying out accounting tasks with SAP Concur on a daily basis.

Chloe

Events Services, 1,001-5,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed February 2019

Submit expenses instantly

As part of the SAP suite, the Concur Expense platform ties in perfectly with the other SAP solutions. From a Finance perspective, this simplifies reporting and journaling processes and makes it almost automatic.

PROS

The SAP Concur Expense platform removes all of the excuses when it comes to expense claims. Lost or illegible receipts, late claims - Concur handles it all. The platform can accept receipts by upload, direct email or via the mobile app. There really is no excuse for not being able to instantly submit an expense. The accompanying mobile app is great for employees that travel regularly. There's no need to keep a stack of paper receipts. Simply take a picture of the receipt as soon as you receive it and Concur will analyse it, upload it and assign it to the appropriate charge code, ready for approval and submission.

CONS

There are times when the platforms struggles to identify the details on a receipt - the date, amount, item purchased. Given the varied nature of receipts, however, this isn't the norm and having to manually adjust an entry every now and then is a pretty good compromise. One of the features of Concur is that it will automatically assign the type of purchase to a receipt. For example, if you purchase a coffee from a café it will assign this as a Food & Beverage expense. While that's true, that may not be how every organisation categorises that expense. This requires the user to review each and every upload to ensure that the various fields have been assigned per organisation procedures not be the Concur default.

Catarina

Information Technology and Services, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed June 2020

My Review of SAP Concur

I am the administrator of Concur in the company where I work, together with my team. We use SAP Concur at our company to manage travel & travel expenses. It was the best thing that ever happen to us regarding expenses & travel - very good management and very custom content in order to adapt each reality to the tool.

PROS

It is very intuitive, very flexible (since we are connected to other systems and it works quite well). It is a tool that offers an endless number of features that any company would like to have in order to optimize its employee expense & travel management.

CONS

The only cons against SAP Concur I find is that, being a person who implements Concur projects in several countries, SAP Concur only works with country specifications when these are legal requirements. That is, if it is not a legal requirement but it is a constant practice of the company, Concur does not provide it. I think this is a cons against the tool, since it leaves users unhappy and in need of more (most of the time what happens is that users gain some features, but lose others - country specifications - that were already automated in tools previously used). However, I love the tool and I think it is a great asset.

Michael

Wholesale, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2023

SAP Concur - Expense Management from a Business User Perspective

Overall, SAP Concur Expense management fits what our company is expecting from it.

PROS

Concur is a great way for a company to manage employees' expenses. You can customize and input your own controls to ensure that employees cannot take advantage of the system and that any fraudulent activity is prevented.

CONS

The one part that SAP Concur could improve upon is that they could provide more flexibility with the missing receipt affidavits. At our company, we require employees to have itemized receipts along with the credit card receipt to verify the legitimacy of their purchase. If an employee is missing one of them, they can attach the receipt that they have, but cannot create a missing receipt affidavit for the one they are missing.

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