

TripActions Software
About TripActions
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TripActions User Reviews
OVERALL RATING
Showing 1 - 5 of 160 reviews
Anonymous
Time used: More than 2 years
Review Source: Capterra
April 2022
TripActions makes booking company travel easy!

Maddison
Verified reviewer
Company size: 51-200 employees
Industry: Legal Services
Time used: Less than 2 years
Review Source: Capterra
February 2020
Everything all in one place!!
Overall I absolutely love it and booking trips is extremely easy.
Pros
That my entire trip was in one place - and all rewards information can still be applied.
Cons
The rental car function needs a lot of work. My receipt showed different information than the company had on one trip which was a painful issue to reconcile.
Reasons for switching to TripActions
Company mandated.
Robert
Company size: 10,000+ employees
Industry: Construction
Time used: More than 2 years
Review Source: Capterra
April 2022
Customer Service can't be beat
Pros
The customer service is fantastic. At the airport with flight delays, I can jump on a chat with a real person who will work to figure out alternatives. There have been some application quirks but hopping on with CS tended to fix the issues in short order. Our company also implemented "saving sharing" where the employee would get a cut of the savings - in the form of a gift card to Amazon or whatever - if they chose a travel option that was more economical then some threshold or average. This was a very popular feature.
Cons
It didn't integrate well with Frequent Flyer status and sometimes failed to show options that were allowed under travel policy. For example, status that allowed selection of premium economy for free would sometimes not work right, and you'd have to call after the booking to get it fixed. Additionally, even though policy allowed for upgrade to business in some cases, the application still fired off a "this is out of policy" warning. It also wasn't always the cheapest option - in a couple cases booking directly through the airline was actually most cost effective.
Reasons for switching to TripActions
Overall travel cost savings and enhanced customer service
Anonymous
Company size: 201-500 employees
Time used: More than 2 years
Review Source: GetApp
May 2022
Horrible Software, Makes You Wait HOURS for Even the Simplest Tasks, EVERYTHING IS OVERPRICED
Nightmare. DO NOT buy this product, it is horrible
Pros
Nothing, overall horrible overpriced software.
Cons
For every change, you need to wait HOURS so an agent can talk to you. If you need to change your flight, be prepared to wait 8 hours so an agent becomes available Also, EVERYTHING IS OVERPRICED. They charge your company 2x-3x the available price

Clyde
Verified reviewer
Company size: 201-500 employees
Industry: Information Technology and Services
Time used: Less than 6 months
Review Source: Capterra
February 2022
Initial confusion between
The different product are hard to understand initially but once you figure that out it is relatively easy to use
Pros
Eveything is there within the app, if you are on a phone everything is really easy to pick up and submit info. Now that I know how to best use the apps I look forward to planning a trip with Trip Actions Liquid (or is it called Lemonade)
Cons
I was very confused for the first month trying to figure out if I need to use TripAciton or Trip actions Liquid and was also a bit disappointed that the platform is very much focused on a mobile experience and not desktop. I personally like to do my expense report and planing on a PC