About TripActions

TripActions is a web-based solution designed to help businesses across multiple industry verticals such as finance, human resources and travel to automate processes related to corporate trips through reporting, booking management and invoicing tools. Key features include approval workflow, expense reporting, reminders, travel planning and mobile access.

Teams using TripActions can send invitations to guests and candidates for booking travels, as well as track budget and annual spend through the dashboard, improving visibility across the pipeline and ensuring regulatory compliance. The artificial intelligence (AI)-enabled system allows users to manage, book and measure the success of their business travel program for increasing sales performanc...


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Supported Operating System(s):

Web browser (OS agnostic)

152 Reviews of TripActions

Average User Ratings

Overall

4.74 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(117)

117

4 stars

(29)

29

3 stars

(5)

5

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 152 results

February 2020

User Profile Picture

Maddison from Mitratech Holdings, Inc

Verified Reviewer

Company Size: 51-200 employees

Industry: Legal Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

February 2020

Everything all in one place!!

Overall I absolutely love it and booking trips is extremely easy.

Pros

That my entire trip was in one place - and all rewards information can still be applied.

Cons

The rental car function needs a lot of work. My receipt showed different information than the company had on one trip which was a painful issue to reconcile.

Reasons for Switching to TripActions

Company mandated.

July 2019

Thomas from Egnyte

Company Size: 501-1,000 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

July 2019

Phone no more

No longer need to book and expense my own travel - save money out of my own pocket.

Pros

Being a road warrior (>125 miles with Delta a year) there is never a shortage of travel issues and problems, but Trip Actions quick customer service (chat function) is always there for you.

Cons

- Please integrate the corporate discount rate with BonVoy, I continue to book my hotels outside the system to grab the best rate.

Reasons for Switching to TripActions

It was a legacy travel platform that did not have any customer support - directed to airlines.

March 2021

Tori from ZipRecruiter

Company Size: 501-1,000 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

March 2021

TripActions is so amazing for both companies and employees!

I highly recommend TripActions to everyone. Other softwares are clunky and make traveling a pain. With TA, everything is in once place and you can still get loyalty points for air + hotels.

Pros

We just started using TripActions right before the pandemic where we are no longer traveling, but I have to say, this is one of the coolest softwares out there. The fact that I make money (via Amazon giftcards) for saving the company money on my travel expenses is the greatest thing. I think that's their best feature by far! I usually stay at the same place each time I travel for work, but this allows me to stay at other places (so I get to explore the area), save the company money, and I get a little out of it too!

Cons

I actually don't have anything negative to say about this software. It makes traveling so easy and I love that everything can be booked in one place (airfare + lodging). It allows me to make decisions that both benefit myself and my company and that's so awesome.

January 2019

Laura from Professional Training & Coaching

Company Size: 51-200 employees

Industry: Professional Training & Coaching

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Customer support

2.0

Functionality

2.0

January 2019

Horrible for business travelers

It feels like nobody who works there actually flies frequently themselves. Thus, they never adequately address my needs. It is SO frustrating. This is literally the only company I've ever sought out to actively negatively review. They're masking a bad travel experience with a pretty user interface for booking.

Pros

The interface is easy to use. However, pretty products do not create for a great user experience--depth of integration and customer service do that.

Cons

For business travelers who have status on multiple airlines, this software is pretty miserable. TripActions serves as the barrier between me and my carrier of choice. It feels like nobody who works there actually flies frequently themselves. All I want to do is to be able to contact the airlines myself or have better integration so that 1) I can change things without a third party. In Southwest, I can't change in the app if my flight is late, or if I want to switch (at no cost due to my status) to an earlier flight. With Delta, due to loyalty, often if I call, they will waive change fees for me. However, with TripActions, the integration isn't there and a third party is negotiating on your behalf. It's ineffective and time consuming. Their change fees have to be approved by a manager--this makes it hard to switch flights last-minute and get home sooner. 2) My upgrades aren't invalidated. YUP! You read that right! Because the integration with TripActions and Delta is poor, I am not able to book my seat with status through TripActions. I always end up calling Delta directly to get upgraded. Most recently, though, on a long haul flight from LAX to NYC, Delta confirmed my upgrade, but when I went to check in, I found out TripActions invalidated it when they saw my new class of seat didn't match the initial one I booked. This results in me spending HOURS on the phone/chat feature between Delta and TripActions.

Response from TripActions

Replied August 2019

Hi Laura, Please forgive the delayed response. I'd like to learn more about your experience so that we can make this better for you. Would you DM me so we can start a conversation? Samantha

February 2021

Wade from Google

Company Size: 10,000+ employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

February 2021

One of the best SaaS platform for booking travel

The best travel booking site that I've used for business travel.

Pros

Extremely intuitive and minimal configuration required. All I need to put in was my information and loyalty memberships. Searching for flights and hotels was fast and efficient. It's also simple to put in searches for trips requiring multiple legs. Tech support is just a click away and VERY helpful. After the responsiveness of support chat, I'll never go back to dialing a 1-800 number.

Cons

TripActions lists the hotels based on points, Amazon rewards (assuming this is enabled), and none of the above. At times, the cheapest hotel rate doesn't include member points, which doesn't make sense since if you are member, typically all types of stays are rewarded. This is very confusing and often requires another call to the hotel to confirm.