--- title: "WeTravel Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of WeTravel. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if WeTravel is a good fit for you!" source_url: "https://www.softwareadvice.com/travel-management/wetravel-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Travel Management Software](https://www.softwareadvice.com/travel-management/) / [WeTravel](https://www.softwareadvice.com/hotel-management/wetravel-profile/) / WeTravel Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/wetravel-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/wetravel-profile/alternatives/) # WeTravel User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 528 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 438 reviews (83%) - 4 stars: 74 reviews (14%) - 3 stars: 4 reviews (1%) - 2 stars: 2 reviews (0%) - 1 star: 10 reviews (2%) ### Most mentioned pros - I like very much the new payment link option that the platform offers because it´s an easy and fast way to charge for special items, such as an extra night of accommodation or an airport transfer, without the necessity of creating a whole trip. - Creating both general trips and individual trips is simple and flexible, and the ability to add custom tasks and questions has significantly improved our user journey. - Supplier transfers, payment plan option for participants, easy to design sales page, payment email reminders and review emails post retreat. That there is a WeTravel representative assigned to us and that they were available when I needed a question answered. ### Most mentioned cons - The recurring delays, poor communication, inconsistent customer service, and repeated issues involving withheld funds have seriously affected my business. - You have to send an email to info and someone in China or Singapur or maybe India will reply one day, with a non sense template not addressing your concern. - My experience has shown a pattern of poor communication, delayed payments, and a lack of accountability that I cannot recommend to other business owners. ## WeTravel customer reviews Showing reviews 1-25 of 528 (page 1). ### Super Conforme - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. En general la experiencia es muy positiva. Mas que nada tener gente real con quien poder conversar por telefono o por whatsapp hace que la atencion sea diferencial. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Las opciones que tenes para poder trabajar con el rubro del turismo y la rapida respuesta que tienen. Los fees bajos por transaccion, la posilibdad de realizar transferencias y tener clientes dentro. #### Cons Tal vez lo poco conocida que es por el momento en Argentina, de a poco se va a mejorar eso, creo que esa es la parte por el momento "negativa" --- ### Very bad experience with we travel, not recommended at all. - Overall rating: 1/5 - Reviewer: Emam K. - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered a client has disputed his meney after he finished his trip and we travel get all the moeny back to him without permitting me to prove his trip with me, not recommended at all. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros nothing, very bad service, just escape away if you want to save your money. i have tried so many time to reach them and nothing #### Cons their payment gateway, i have lost so much money because of them and no direct way to contact them, just the customer service who reply to you with templates. --- ### Easy to use group travel management - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: 1-3 years · monthly - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Wetravel is great but them holding all funds was a bit excessive and made down payments on group travel experiences a bit more challenging. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I liked that WeTravel was easy for clients to navigate, and automated so much of the group travel process. #### Cons I didn’t love that it held ALL funds until after the group trip as well as had me wait so long to receive them. #### Vendor response Hello Cami Thank you so much for taking the time to share your experience! We're really glad to hear that you found WeTravel easy for both you and your travelers to use, and that our automation helped simplify managing your group trip. We also appreciate your feedback about payout timing. We understand how important cash flow is. Our payout schedules and review processes are designed to align with industry regulations and compliance standards, helping us maintain a secure and reliable payment experience for both organizers and travelers. Your feedback is incredibly valuable, and we'll be sure to share it with our team as we continue looking for ways to improve. Thanks again for choosing WeTravel, and we hope to be part of many more successful trips! Replied September 2026 --- ### My Experience with WeTravel – Nearly Two Years of Delays, Poor Support, and Withheld Payments - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered # My Experience with WeTravel – Nearly Two Years of Delays, Poor Support, and Withheld Payments I have worked with WeTravel for almost two years as a retreat organizer, processing thousands of dollars through their platform. Unfortunately, my experience has been consistently disappointing, and I can no longer recommend this company to businesses that depend on reliable payment processing. This is not based on a single incident. It is the result of repeated problems over a long period, including payment delays, poor communication, contradictory information, and a complete lack of accountability. One of the biggest issues is transparency. WeTravel's automated emails state that bank transfers generally take **3–5 business days**. However, when those days pass and you contact support, you may be told that the 3–5 business days only begin **after an MT103 transfer document has been generated**, effectively extending the waiting period well beyond what customers are initially led to expect. If this is the actual process, it should be disclosed from the beginning instead of providing misleading timelines. Customer support has also been extremely frustrating. Emails often go unanswered for days, even when the issue involves money that belongs to your business. Even in 2026, WeTravel still does not provide a customer support phone number. When thousands of dollars are involved, relying only on email is unacceptable. In my experience, agents have often provided inconsistent answers and seemed unable to resolve problems efficiently. One incident permanently damaged my trust in the company. A customer accidentally filed a chargeback because they did not recognize the transaction on their bank statement. Instead of first investigating the situation, WeTravel immediately threatened legal action unless I repaid the amount. I contacted my client directly, who confirmed it was an honest mistake and apologized. The issue was resolved because of my own efforts, yet WeTravel never acknowledged the unnecessary escalation, apologized, or compensated me for the disruption. They also continued holding two outgoing transfers during the process. I have never had a history of fraudulent transactions. The few chargebacks I have experienced were either genuine customer mistakes or situations where I was the victim of customer fraud. In one case, the customer later admitted they were wrong and paid the money back. Despite this record, WeTravel has repeatedly held my funds for extended periods without providing a clear explanation. At the time of writing this review, approximately **$500** of my money has been withheld for more than a month. The client completed the retreat long ago, the services were delivered, and the money belongs to my business. I have repeatedly asked for an explanation and have not received one. Small businesses depend on predictable cash flow to pay employees, suppliers, taxes, rent, and operating expenses. Delaying legitimate payments without clear communication places the financial burden entirely on the merchant. After nearly two years using this platform, I have lost confidence in WeTravel. The recurring delays, poor communication, inconsistent customer service, and repeated issues involving withheld funds have seriously affected my business. I have submitted complaints to the Better Business Bureau and the Federal Trade Commission because I believe these concerns deserve attention. My request is simple: release the funds that belong to my business, or provide a clear and timely explanation for why they are being withheld. If your business depends on receiving payments quickly and having access to responsive customer support, I encourage you to carefully evaluate the risks before choosing WeTravel. My experience has shown a pattern of poor communication, delayed payments, and a lack of accountability that I cannot recommend to other business owners. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros How easy it is for customers to make payments among others things, I was happy for a moment but then things started to go wrong --- ### We TROUBLE - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Sports - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Terrible. This is the 3rd time I encounter a problem. They are Inoperative. They lack resolution in a timely manner, and meanwhile they keep your funds for multiple days, putting you in a very bad position with your client. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. They doesn't have customer service. When you reach a problem there is no one to talk to. They keep holding funds that belong to my travel agency. Be aware before bringing business to We TROUBLE. There are other platforms for travel business. Even NCT is better so imagine that #### Cons No customer service. You cannot reach anyone. You have to send an email to info and someone in China or Singapur or maybe India will reply one day, with a non sense template not addressing your concern. #### Vendor response Hello Jimena, Thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn't met your expectations and understand how frustrating delays and unresolved issues can be, especially when they impact your business and your travelers. Providing timely and effective support is very important to us, and we'd appreciate the opportunity to better understand what happened and follow up on the concerns you've raised. If you're willing, please reach out to us at info@wetravel.com with some additional details so our team can review your case and work toward a resolution. We value your feedback and hope to have the opportunity to improve your experience. The Wetravel team Replied June 2026 --- ### WeTravel is continually growing into the perfect travel booking tool - Overall rating: 5/5 - Reviewer: Sherry M. - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall our company has been loving WeTravel. WeTravel has been continually growing and changing and listens to their customer's needs #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our company absolutely loves WeTravel for making it easy for our customers to pay, allowing us to build beautiful brochures and collect vital details at the time of booking. Customer Support from WeTravel for our company goes above and beyond. #### Cons Currently the cons of WeTravel include not being able to stop and save during the booking process, not having clear invoices that are fully customizable and confusion for booked customers to get into and alter their bookings. --- ### Great Product and Great Customer Service - Overall rating: 5/5 - Reviewer: Brian M. - Industry: Hospitality - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered We love working with WeTravel because it makes planning and managing group trips simple, efficient, and enjoyable. Their platform offers an intuitive interface that streamlines payments, itineraries, and communication, allowing us to focus on creating unforgettable experiences for our clients. WeTravel’s flexibility and reliability help us deliver seamless travel solutions, whether for private tours, adventure getaways, or corporate retreats. The ability to customize packages and keep everything organized in one place saves time and reduces stress. Partnering with WeTravel means we can provide exceptional service while ensuring convenience and transparency for everyone involved. It’s truly a game-changer for travel professionals. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of Itinerary building and responsiveness of my sales support technical and account representative Flo, she is very professional, timely and helpful with our account #### Cons I find the separation of Trips and Itineraries in the WeTravel dashboard confusing and inefficient. Having two distinct categories creates unnecessary complexity when managing experiences. Trips and itineraries are inherently connected, so splitting them forces extra navigation and makes it harder to maintain consistency. --- ### Success was in the Support! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered For our business it has certainly been a steep learning curve that would not have been as easy if it wasn’t for [sensitive content hidden] and the integration team support. I would have to say it has allowed us to grow our business faster but we could not have done it without the personal support. We are a small business with some unique needs that need some finesse. I would like to see the ability to add some more personalized features based on individual companies needs. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of use and the responsiveness of the team when I need assistance. [sensitive content hidden] have always been quick to respond to make sure we can help our guests. #### Cons Some processes are not as intuitive as I would like nor as easily adapted to our specific business. But [sensitive content hidden] always help me understand the “How’s” and “Why’s” and that make it easier. --- ### Very good platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very friendly platform. I like it, would like to be able to change all the prompts to spanish. Also the reports are excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The way we can present our tri0s to clients, control of the trips. The booking process is very friendly. #### Cons The commissions are excessive, this is a recurring comment from the clients. It woulb be a 5 star platform if we could lowe these. --- ### Great Experience with Strong Support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been very good. There are some tools that I haven’t used yet due to time constraints, but the support team has always been willing to help us achieve a better learning curve with the platform’s tools. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how it has evolved throughout 2025. It received many very good updates that improved the experience for all users, and the support service has also been excellent. #### Cons Overall, everything has been very good. Perhaps the exchange rates they apply to other currencies could be improved. --- ### WeTravel continues to deliver excellence for us - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Photography - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered This is our 4th year using WeTravel and it has been SO phenomenal over the years--and continues to exceed our expectations as well! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros WeTravel continually improves, builds useful features, and is a solid system (uptime is impeccable). We love the genuine support and service WeTravel provides. The new features make all the difference in continually streamlining our workflow as a tour company. Our Account Manager, Antonietta Robino, has been truly a valuable resource! We had a meeting today about a variety of things, but she happened to mention one new feature now provided that wound up saving us at least 20 hours of time per tour we offer! Worth the call for that feature alone! #### Cons I quite honestly do not have anything negative to say! Though no product is going to be perfect, we researched numerous products before choosing WeTravel. We continue to research products to ensure what we use continues to meet our needs--- and WeTravel always comes out on top for us! --- ### review after about 1 year of use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great but it can be even better, as we are not using all the tools that the system provides, but it is because we do not need all of them, however the ones we use can be still improved #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The technical support, the closeness with the account managers (so far only two but great people), the level of automatization it provides, the constant improvements, the WT Academy #### Cons The issue is that the number of participants per package cannot be configured in a way that works correctly for us. Example: The first package is “1 participant for morning tour.” Here we set “1” as participants per booking and that works fine (even if the system allows it to go up to 9, which is the maximum number of participants we set for this trip—but in reality the maximum for this package should be 1). The second package is “2–9 participants for morning tour.” Ideally, this should allow any number from 2 to 9. But if we set “2” as the participants per booking, the system only offers 2, 4, 6, 8, etc. as options. The only way to get 2, 3, 4, 5, 6, 7, 8, 9 is by setting it to “1” again. And that’s where the problem comes up: since the system presents options from 1 to 9, some clients—whether by mistake or intentionally—can still select “1” and end up paying the wrong rate (normally cheaper). --- ### A refund policy that makes you feel ripped off. - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros They are one of the most convenient tools to handle international group travel. #### Cons Their refund policy is incredibly poor, with no transparency, subpar communication, poor reporting and irrational policy. --- ### The Perfect Solution for Booking and Billing in the Travel Industry - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered We are a tour operator providing group tours to Europe. Our business has grown steadily since COVID shut us down for 2½ years. Since then, we have struggled to develop a website that integrates the required aspects suitable for the travel industry. Most importantly, the booking and billing aspects. After months of expense and frustration, we found WeTravel. Within a few short weeks of highly professional training and support, our company is now fully engaged in their services. We would especially like to acknowledge [sensitive content hidden] for her help in designing a custom program specifically tuned to our company's needs. I would further like to acknowledge and thank [sensitive content hidden] for the personalized, ongoing support she provides to upgrade and improve the services WeTravel provides to our company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything, especially the payment plan with extended payment options, allows clients to make their payments in affordable increments. Additionally, their customer support is 5-star. #### Cons I wish they would also do travel industry websites. I would love to see them give their customers an easy way of building and maintaining a website that fully, automatically, and seamlessly integrates with their unrivaled booking and billing and customer portal functionality. --- ### La Douce Peru - happy client - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Entertainment - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have not experieced any major issues so far. We hope to be able to continue collaborating with WeTravel in the future! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Very responsive - a lot of features on the platform - no fixed membership fee on the basic program - have not experienced any mayor issues so far #### Cons The fact that there is only a version in English. I wish we could make a brochure which is totally in French, Dutch or German --- ### Excellent platform! I highly recommend it - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ever since we started to work with WeTravel, our bookings, accounting and ability to distribute final tour documents and messages to all participants has been so much easier than what we had before. I very much personally appreciate what this platform offers and we continue to host all of our tours that we book online with WeTravel. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of setting up tours so that customers can sign up easily plus manage them from our end as well. Also, working with customer service has been fantastic, including our customer care representative [sensitive content hidden]. All of them are readily available: Online chat, email, phone etc. #### Cons Some of the glitches first getting going were challenging but have been resolved. I appreciate that customer service takes into account our concerns and the developers listen to customers' concerns for new revisions of the site. The accounting aspect of our company having to pay for the credit card fees on refunded participant tours is definitely a negative. --- ### Excited to be full on board - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Sports - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great! We are coming from a very outdated system, so we are easily on board with the new platform and our customers are enjoying the process and finding the registration much easier. Love the itinerary builder that has just come live. The flexibility in inclusions and visual updates have been great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros [sensitive content hidden] is very responsive and always hears/considers out requests with valid explanations. #### Cons As there are still development upgrades happening, we are still learning the differences from our old system. We've submitted our requests for development, which we know there are phases that are to come, but there hasn't been much change to date. As we continue to grow and transition all business to We Travel, some of those requests will become more urgent. --- ### Good booking platform for small tour operator with unique packages. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: less than 1 year · monthly - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Being a beginner and having very specific needs, the platform is a very good starting point for me. Improvements are possible, but the team is very open to discuss feature requests. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Personal contact and support is outstanding. It has been the only tool so far that allows me to create bookable experiences for customised packages. Integrated support for all sorts of currencies and payment methods. #### Cons I wish transaction fees would be cheaper. --- ### Seamless Support and Simplified Operations: Our Experience with WeTravel - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Our experience with WeTravel has been outstanding. [sensitive content hidden]’s expert introduction to the platform set the stage for a smooth transition, and [sensitive content hidden]’s ongoing support has been invaluable. We truly feel the platform and team have enhanced our operations, and we’re excited to continue the partnership in the future. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros WeTravel’s platform is user-friendly and easy to navigate, allowing us to streamline operations and save time. It simplifies the process, making it efficient and straightforward to manage our business needs. We really appreciated the attention to detail, proactive support, and timely updates we received from [sensitive content hidden]. Her expert guidance helped us make the most of all the platform's features. #### Cons There weren’t any major drawbacks to using WeTravel, but we did encounter minor learning curves while initially getting acquainted with all the platform’s tools. That being said, these challenges were short-lived, and [sensitive content hidden]’s ongoing support helped us overcome them with ease. --- ### Top-notch application, updates and Client Rep - Overall rating: 5/5 - Reviewer: John D. - Industry: Consumer Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Our rep[ sensitive content hidden] has really helped take WeTravel to the next level. Her attentiveness and follow-up has been second to none. She has been patient with us as we fully implement integration and has taken the time with our management and staff to show us the system and all that is new and helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We had tried WeTravel for a year or so and then went to a white label product from an independent programmer and, although it worked, the reporting function was horrible. We came right back to WeTravel and have been so impressed with how they listen to our needs and do all they can to incorporate the changes into the platform. #### Cons Until recently, they had good but limited customization of our itineraries and available individual data recording. With their recent update (lists and detailed itineraries), they knocked it out of the park. Ultimately, I am hard pressed to find cons anymore. --- ### Great booking/travel system to work with - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. it is great! it helos my bussiness to be more structured and organised and look professional. We have ful control of the trip and bookings in one single site. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The top service and the outcome results of my request where meet. I have been working with Wetravel for several years now. #### Cons I still would like to upgrade to a pro account but perhaps on a lower budget. Perhaps a considerably dissccount for bringing other bussiness to sign up to Wetravel too. --- ### Love WeTravel - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I think it's amazing. Has made my job 1000% easier. I can't imagine booking travel any other way. Can't wait to see what 2026 has instore. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fast, and extremely easy to use and setup. I believe Mali Colmenares has helped up big time. She's such a delight, wonderful, and so helpful! #### Cons Can't think of any to be honest. I think anytime I have an issue, I am able to find it in the help center, or reach out to Mali Colmenares and she is fast and responds quickly. --- ### WeTravel promoter! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: Self-Employed - Product usage: less than 1 year · monthly - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Other than the one con listed above, I am so happy with the product and people and have recommended to others. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It’s a easy to use, great customer support—fantastic actually—and such a professional look at feel on the public side. #### Cons That they wouldn’t give me any of my money until after a trip. That really squeezes young, cash-poor businesses trying to grow. Essentially I have to choose from requesting checks, or paying up front for everything, which would be 20-30k per trip! --- ### Highly Recommended To Benefit Tour Operators and Clients - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered It has been a massive help in reducing the amount of administration involved in booking clients and keeping track of them. [sensitive content hidden] who persuaded us to join WeTravel and [sensitive content hidden] who has been our account manager, have been so helpful. I love the way that they can quickly produce personalised training videos whenever I need help in doing something with our tours on WeTravel. And they have been so helpful all along, from day 1 until now (more than one year later). Payments have been easy and it has really been a pleasure working with WeTravel. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That clients are able to pay by credit card so they feel a lot more confident about signing up for a trip and paying their deposit. #### Cons So far everything has gone very smoothly and no hiccups. --- ### We Travel is THE Best! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered From the very beginning, [sensitive content hidden] from We Travel was the best to work with! They were informative, receptive to my questions, allows respond quickly to emails or phone calls - I would recommend them in a heartbeat! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything! From the development, transition phase, to now having a fully operational platform for my customers has been a monumental improvement for my company. I wish I would have joined We Travel sooner! #### Cons Not much! Some of the features for other team members could be more limited/restrictive, but other than that, I don't have any complaints. ---