The Youli team is wonderful and their customer support is the best I've ever had! I've always had great support and any issue resolved. The platform is reliable and solid in its performance, and I never have to worry about not getting support when I need it. And they are launching new features and updates constantly, so it keeps getting better!

The fact that Youli is designed for group travel means it's easy to learn and set up. The user experience is wonderful and I believe has helped us get more bookings for our trips! There's no complicated set up process as it all the essential group travel features built in and ready to go. The Youli app makes for a great mobile experience, both in the sales and trip preparation phases. And now their latest features allow for more integrated branding on my website and GA4 tracking!

I really love Youli and recommend it to anyone offering group travel or retreats. The only drawback is no centralized CRM, but you can use Zapier to integrate with a CRM like Hubspot, to track customer history and support over time.

We are a retreat company located in the Southwest of France running art and creative retreats in a 13th century Chateau. We have explored many solutions to help us build, sell and manage each retreat, and we after two years of operation, we are happy to say that Youli absolutely blows all the competition out of the water. This is a software clearly designed and built by incredibly intelligent, empathetic humans who seek to truly solve and support both retreat organisers needs as well as retreat attendees. We are so happy to be using Youli to build ALL of our upcoming retreats, and it gives us tremendous sense of confidence to know that their team is always striving to improve and refine the platform and grow with us. Thank you so much for creating a system that values each individual user, and helps us communicate with our guests how much we value them.

Its features are considered and extremely relevant. Its built around individual guest profiles which we love, and not around dates or rooms. It enables us to communicate with our guests for the entire duration from booking to the end of the retreat.

We wish the design of the platform could be a bit more customizable.

Overall I have enjoyed the YouLi experience. It is a little pricy for what you get, wish there was a non-profit discount.

I like that it is all web-based. It looks good and has lots of features that are needed. The payment system is good as well to accept a varity of payment plans.

It is a lot of work to create new trips. Not sure the best way to solve it, but I find myself copying old ones and tweaking them versus setting new ones up. I did have an issue where a individual signed up instead of signing up as a group, and there was no easy way to fix that but have him deleted and forced to sign up again.

I can't say enough about the value I get from this solution. YouLi eliminates the need for me to use one system to create/market/communicate itineraries, another to create invoices and process payments, and yet another to track actual client payments against payment plans. It also lets me enhance my client engagement by providing individual portals. This is something I've always wanted to offer but could never find a way to do it as YouLi offers.And YouLi's customer support team is top notch and an unexpected surprise! They are highly responsive to any question I have and always interested in my feedback on the product. They're constantly focusing on improving the product, which is evidenced by the frequent release of new capabilities that truly add value.

I came across YouLi after doing tons of research for a solution that would provide me with more robust itinerary development and trip management capabilities than the one I was using. I am so glad I came across this solution! It did more than just provide a much more appealing way for creating and sharing trips. It also provides features I didn't think I could get in this kind of tool. Some of the things I like most include....- Personalized client portals providing their specific trip selections, cost information, tasks, and more.- Seamless integration between the itinerary and Strip supported payment options.- Tons of flexibility in how to package offerings that are unique to the trip type (hotels/resorts, vacation rentals, flights, cruises, excursions, etc).- Loaded with all sorts of bells and whistles that allows me to be as creative as possible.

Although there's a ton of features available in the tool, it's not always easy to know they even exist. I've found out most by asking the outstanding support team "how can I do x?" and they point me to where I can find it on the site. Or the other way was me searching through the "what's new" release notes. Would be great if there was some sorta feature guide/manual that I could just go to learn about them instead. Also...several features that I would consider as standard are reserved for premium membership plans. For example, the ability to create customized reports is limited to enterprise level plans.The payment plan feature is the only other area that I wish were improved. Specifically I wish it provided more flexibility in defining the specific amounts due, versus doing a standard calculation applying the same percentage across all payment dates.

Time-saving for sure. And super easy to keep track of everyone. We also love being able to send the waivers, itinerary, important docs, etc. all in one place!

I love how intuitive it is to use, and I also LOVE the reminders, it makes it super easy to keep track of everyone.

Would love to be able to preview the text of the daily itinerary. Would love if it stored clients' data under their names, so if they sign up for another trip with us, they didn't have to register their info again. I also think it's a bit tricky for a lot of our older clients to figure out (60+), but that just comes with the age I think.