All Zoho Expense Reviews
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Puran
201 - 500 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed February 2022
Quite useful tool to track and record company expenses
Puran
Verified reviewer
Outsourcing/Offshoring, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Quite useful tool to track and record company expenses
In overall I just love the Zoho Expense, now I'm able to record my monthly expenses for a company and can mark them reimbursement item that means once approved I will get reimbursed for that expense from a company which is not only helping me but also helping the company in smoothing the whole process of monitoring the expenses and providing reimbursements.
PROSI have started using Zoho Books initially and gradually I explored other Zoho products as well. In a few days, I got to know about the Zoho Expense and I was like this is the tool I need. It makes my life really easy by offering the easiest way to record my expenses for the company and other employees as well. Once the expenses are recorded in the Zoho Expense, it will directly be shown in the Zoho Books. I just love this feature.
CONSWell, there are no cons I have noticed but for the unfamiliar person, it might be a little tricky at initial to learn and to use it. But, believe me, the Zoho team will provide any required support to make sure you are having a good experience with their services/tools.
Reason for choosing Zoho Expense
I was using Wave Accounting before coming to Zoho but once I got to know about Zoho, I was delighted to use it.
Maddie
Verified reviewer
Information Technology and Services, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2022
I love how friendly it is Zoho to new users
There are several positive aspects to this program. Although it is well-designed, some of the functionality is still not entirely functional. I appreciate the user-friendly design and the ease with which expenses can be submitted. The bespoke procedures for approval make it simple to route costs for secondary approvals depending on their monetary worth, saving time and money.
PROSThe pricing of the program is attractive to me because it is competitively priced in comparison to its competitors. I do a lot more for my company now, which is why I switched to a different software package. I feel that this program will be beneficial to someone who is just getting started. The program is incredibly simple to use and has proven to be really beneficial in keeping me organized with my company expenses as well as in keeping me on track with my tax preparation.
CONSOverall, this is an excellent tool. At first sight, the supplementary papers that are connected to the reports may be disregarded, although this is not a serious cause for concern.
Reasons for switching to Zoho Expense
With Zoho Expense, getting started is a breeze. Drag and drop, email, or a snapshot via the mobile app may all be used to record receipts. To complete the expenditure information, optical character recognition is used.
Jothika
Apparel & Fashion, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Best ever expense tracking app
Best ever expense tracking app. We always have a great experience with Zoho
PROSThe cloud implentation and interface which makes it easy to use
CONSThere is really nothing that we can dislike in this product
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed July 2022
No longer functional
It was great at first offering a great value but know we are force to look for a new option
PROSIn the past it was easy to match things up now it take longer than if you were to photocopy and do an excel report
CONSIt keeps getting harder to use with every upgrade. Top enter an expense know you have to go to three different screen to match them up and most of the time you manually have to match them up which takes even longer. The worst part is they can even correctly do their own receipt
Reason for choosing Zoho Expense
Pricing
Reasons for switching to Zoho Expense
at the time it was cheaper and had almost all the same features
Anonymous
2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2024
Great product
Experience has been wonderful. It's easy for my team to access
PROSLove the AI scan. Also the fact that there's a mobile app. Makes it easier than using Google sheets. I also like that I can add my team members too. Also love that it syncs with zoho books.
CONSNothing at all. I think it's all great.
Reasons for switching to Zoho Expense
Ease of use. Airtable wasn't suitable and didn't sync to account
Doreen
Environmental Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
The software that simplifies expense reporting
Expense reporting has been made easy by the software . In overall the best software for any business that wants to have smooth expense tracking and reporting.
PROSI like the way expense reporting has been simplified by the software thus saving on cost and time.
CONSSo far there is nothing to complain about the software. It is serving us so well.
Nina
Marketing and Advertising, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Better and Quicker than Other Software!
The receipt scanning seems quicker than other ones I've used. Making expense reports also seems easier and intuitive as well.
CONSHaven't used it long enough to notice any cons, so far its makes my expense logs easier which is why I tried it!
Sean
Wholesale, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Working Great So Far
It was easy to understand how to use it and start using it for some of our expense tracking.
CONSThe credit card billing feature has a glaring weakness that we've found difficult to overcome. We're confident the Zoho Support team will help us through it.
Tori
Design, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Zoho is a Game Changer for my Business
Zoho has given me the ability to manage my business with ease and efficiency.
PROSI love the ease of use and the interface is very user friendly.
CONSI don't have cons at the moment... Which is great. So far I've enjoyed my experience.
Reason for choosing Zoho Expense
I liked zoho because all my tracking needs (receipts, travel, and mileage) would be stored in one place.
Mark
Leisure, Travel & Tourism, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Great for receipt management
I am really enjoying using Zoho Expense to upload all my receipts with the mobile android app and then I export it as .csv from the web app.
CONSI would like to add more expense categories from within the mobile app. Thankfully I can add those additional expense categories from the web app.
Cade
Renewables & Environment, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed March 2022
Zoho Expense is the uncomplicated winner in this category!
Overall, my experience with Zoho Expense has been great. I see no reason to switch to any other service. This app offer everything I was looking for and more.
PROSI love how simple and focused this app is. I don't need a million options, just something that makes it easy to keep track of and submit expenses. Zoho Expense does all of that an more at a very reasonable price.
CONSI think that the only thing that could be improved in this app is the database of merchants in the United States could be more comprehensive. Not a big issue, but maybe something that could be updated.
Reason for choosing Zoho Expense
Simplicity, focus, and cost were the deciding factors.
Reasons for switching to Zoho Expense
Cost
Daniel
Religious Institutions, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2021
User-Friendly and Intuitive
Zoho provides us with a good tool for categorizing and approving credit-card and reimbursement transactions.
PROSThe software has been adopted well by our users, who say that they find it easy to use.
CONSThe export function creates a file that has formatting that is incompatible with our existing ERP solution. Also, while expenses can be split among multiple categories, they cannot be split among multiple departments and funds.
Reason for choosing Zoho Expense
Better compatibility with our current processes.
Reasons for switching to Zoho Expense
Expensify was not as user-friendly, it didn't provided a link to our Regions Visa cards, and the Expensify credit-card does not work at Walmart/Sams Club.
Vendor Response
Hi Daniel, Thank you for taking the time to review Zoho Expense. We're happy to know that you find the application user-friendly and intuitive. With regard to the export function, kindly reach out to us at support[at]zohoexpense[dot]com so we can understand your requirements better and assist you with developing a custom solution if required. Regards, Yohvan - Zoho Expense
Replied March 2021
Sonya
Verified reviewer
Marketing and Advertising, 2-10 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2022
Seems to be Just What We Need
I definitely like Zoho expense better than QuickBooks. I will continue using this product and look forward to streamlining it with my Zoho books, email, and any other programs that we decide to utilize. Seems like a great solution for our small business.
PROSI have only used this on a trial basis so far but it's exactly we need - something better than an Excel worksheet and cheaper that QuickBooks. It has allowed us to manage company expenses and I think it will be a great solution once we purchase and integrate it into our systems.
CONSUsing Zoho can be a little confusing at first - nothing major - but the Zoho email program is asking me to verify my email (required to approve some expenses) - which is a Zoho email - and the way that the systems work together is a little confusing - but I am confident that with a couple of tutorials or if I schedule a session with a Zoho rep to walk me through - that I will get the hang of it and enjoy using this product for our small company.
Reason for choosing Zoho Expense
The reviews and information indicated that it would be more suitable for our small company. The interface is user friendly and I really like the look of Zoho products. Some of the platforms might be better for large companies that have to manage a lot of details. Overall I recommend Zoho and look forward to utilizing the software further.
Reasons for switching to Zoho Expense
QuickBooks is expensive, has too many features that we don't need, and is frustrating to use. Excel spreadsheets are cumbersome and depend on the user to set things up correctly - too much of a hassle.
Cody
Higher Education, 51-200 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Zoho is an easy to use, expense management system with great UI and customizations
Zoho is easy to use, setup and configure. It makes invoice processing much faster, and is a huge upgrade from the paper forms we were using.
PROSZoho expense is a wonderful product. It does everything you expect of an expense management software. It's simple to use, easy to setup, and the API and documentation is top notch. There are many ways to customize it to do exactly what you want. Furthermore, it does everything other expense management software does at half the cost!
CONSUnfortunately, they use actual humans to do the "auto scan" which is a privacy concern. Furthermore, we couldn't itemize taxes, but we found a workaround for that.
Reason for choosing Zoho Expense
It had a better API, more customizations, and was cheaper.
Reasons for switching to Zoho Expense
Zoho is a much faster, easier to use, and saved our company lots of time.
Maribel
Restaurants, 1 employee
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed July 2022
Zoho has met my needs
I'm a fan no doubt. But definitely needs improvement on the AI receipt Auto Scan to be a top product. I still have to figure out the integration and improved export of data. Need to automate as much as possible.
PROSInstall: Easy to install and start up. Learning curve was minimal (but I have many years of finance systems experience, so I'm not sure if it would have been easy for those with no experience). Mobile app: The ease of mobile input. Great features, easy enough to figure it out without help. Smart layout. There are excellent help instructions available online. Desktop software: Easy to move around and find what you need. Love how you can jump to details from relevant screens. Can't get lost, you can always figure your way back from the convenient side bar. Good basic analytics. Edit functions are everywhere, so that's convenient too. Overall, I'm clearly a fan.
CONSMobile auto scan needs improvement. Although the scanning was helpful, it no doubt saved me lots of manual input time. The scanner picked up info, not even my eyes could see! But... 1- Doesn't pick up the name of vendor most of the time. Manual input required. 2- Auto scan AI categorization is clunky. Picks up at the vendor level, so assigns the same category to every item on the receipt, which is unrealistic. Should be at the line item, AI can learn through history and provide an accurate auto scanning feature worth paying for (significant $ upgrade for unlimited auto scans, expect it should scan better!). 3-It would also get data misaligned. The item description aligned to the wrong amount. So I had to fix quite a few mobile receipt scans. 4- Would get confused and pick up the line item description (example: price per unit) and create a new line item. So I have to do some clean-up on that too before submission. 5- Auto scans have a waiting period. So not in real-time. Thats inconvenient, especially since I'm not sure how long it takes. So have to keep checking. Would be good to get a text or something to alert when ready so I don't have to keep checking periodically. 6- Too bad my POS does not integrate with Zoho, only QuickBooks. It would be a huge improvement. 7- Quite a few modules...need to figure all that out. Improved storyline would be better on how it fits together.
Reason for choosing Zoho Expense
Price and free version.
Angel
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
A unique system for documenting, following up and auditing expenses accurately
By utilizing Zoho Expense, we ensure that all expenses are documented correctly and that no receipts are lost. This ensures that approvals are obtained directly and payments are paid on time. With Zoho Expense, we can monitor exchange activities, produce statistics, and spot unneeded or exaggerated spending, ensuring budgets aren't exceeded.
PROSI enjoy how easy Zoho Expense is to use and the clarity of all the tools on the fantastic user interface. I particularly like that I can simply scan proof of expenses documents and invoices, and that Zoho Expense dumps data from them immediately and saves a duplicate of the document original. I love how spending are segregated and categorized, taxes and fees are computed separately, all in one report, making audits and approvals quick. The notification system tells you of revisions to your submitted reports or accounting department enquiries, allowing you to respond directly and avoid delays in receiving payments.
CONSOverall Zoho Expense is easy to use and doesn't have a lot of dislikes. I only face a problem when loading receipts and unloading data from them, where the user has to make sure that all the data has been recorded correctly, and sometimes we may need to manually modify it before sending, which can result in errors and mismatches between the receipt and the numbers in the reports.
Christine
Construction, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
Zoho Expense saves me time!
We have saved so much time in our office by putting the work of expense data entry on our employees who are purchasing/buying. Though the system isn't perfect for the way we use the "Items" tab of entering material costs in QuickBooks Desktop (it syncs every expense to the "Expenses" tab), it is still increased efficiency here.
PROSWe love the autoscan feature! Take a photo of your receipt, and it creates the expense, including Merchant and Cost. Even more, we love the Email Receipt Forwarding feature! No need to print any email receipts or invoices! And the support team at Zoho Expense is fantastic! They respond quickly, work to answer our questions thoroughly, and are committed to resolving any glitches and improving their product.
CONSWe needed some time to learn how to use Zoho Expense and to tweak it for best processes. We encountered some software glitches, and always received great assistance from the support team. I wish the system recognized variations within Merchant names (eg Smith & Jones is the same as Smith and Jones), instead of having to work around.
Reason for choosing Zoho Expense
We chose Zoho Expense for integration with QuickBooks Desktop and for reasonable cost.
Vendor Response
Hi Christine, Thank you for taking the time to review Zoho Expense and share your feedback. We're glad to hear how you love the Autoscan capabilities as well as how our team has been able to assist you with the product. I have also passed on your feedback about improving merchant recognition in the application. Feel free to reach out again to us if you ever require any assistance. Regards, Yohvan - Zoho Expxense
Replied November 2021
David
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2023
Easy to Use system
We now use Zoho for expense management claims across 3 companies
PROSRelatively easy to set up and administer with a link into Xero
CONSHaving to update GST tax on each account in Zoho (rather than pass through of info from Xero)
Reason for choosing Zoho Expense
Easy to configure and priced competitively
Christian
Restaurants, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2023
Zoho Expense Business CC Expensing Tool
All things considered, Zoho Expense has been an invaluable tool for us in an effort to control & track Credit Card Expenses across multiple users.
PROSThe receipt auto expensing feature saves us time and money every day. Along with report visibility etc.
CONSWhen setting up the cards initially, there has been hiccups, all resolved, but not necessarily smooth every time
Reason for choosing Zoho Expense
Price & customization abilities.
Subhadeep
Verified reviewer
Mining & Metals, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Good
Most important is the Integration with other apps
CONSNo such issue found in the app. It's convenient and easy to use app.
Andres
Import and Export, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2021
Excellent tool
excellent,
PROSeasy use, integration with other apps, integration with uber and zoho
CONSnothing, i think that is a good tool in the business
Reason for choosing Zoho Expense
integration, easy use
Vendor Response
Hi Andres, Thank you for reviewing Zoho Expense. We're so glad to hear that you find the application excellent and easy to use. Kindly reach out to support[at]zohoexpense[dot]com if you have any further feedback or queries. Regards, Yohvan - Zoho Expense
Replied February 2021
Rachael
Non-Profit Organization Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
It's been fantastic to be with Zoho. It has reduced our workload and errors drastically.
- We've been able to reduce processing time by 1/3rd as it has helped us create a system/ process for expenses. - We've cut down on 100s of back and forth emails over payments as every staff member knows at which level does the payment lie. If it is not submitted, not approved by the head of the department or is lying for approval with finance. It helps everybody have a clear timeline. - We've cut down on numerous impromptu payment requests coming in from different sources and we have zoho now as a one point source to request payments. It helps reduce the errors and keep our finance team sane!
PROSWe like the transparency and ease to customize. For us as a company, it helps all levels of staff to know exactly where the report is and the timeline around processing. It helps us avoid the exchange of 100s of emails over petty issues.
CONSI wish we could disable a few features that do not apply to our organisation. Zoho has already customised the software a lot for us, but having a features not in use disabled on everybody's dashboard would reduce some questions/ uncertainty.
Anuj
Verified reviewer
Internet, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed February 2018
Life saver, I wish I had started using it earlier !!!
Super convenient... I setup my company and employees once and now it is very easy to record expenses and payments. It required minimal training and all employees were able to use it within no time. Invoice auto scanning feature works like a charm for standard bills like utilities etc. and saves lot of time. One extremely helpful feature is auto identification of duplicate invoices which you by mistake upload. It helps in catching silly issues which could have become serious if overlooked. Look and feel and UI/UX is so great that I have asked my development lead to use it as benchmark for our product :) Hope Zoho team wont mind this ...
CONSOnly problem I have faced so far is with the Advance Management. Somehow, I was not able to adjust advance paid to an employee with his expenses. This looks to be a simple feature. Hope team could implement this in future. Secondly, not related to Zoho expense but I wonder why Zoho people does not have full blown salary module into it. It put me into lot of trouble of identifying another vendor for this and now I am forced to use that to main employee salary accounts. If possible, please pass this message to the relevant team. Zoho people is a very important module and it should be tightly integrated with Zoho expense. But some how I found Zoho people recommending other 3rd party software for salary management. Why not integrate that feature in Zoho expense itself and make it more useful for overall accounts management.
Manjulika
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2023
Zoho Expense : A Perfect Pocket Friendly Tool for your financial needs.
Zoho Expense is a versatile solution that is accessible both through a web-based interface and a mobile application, providing us with flexibility in managing our expenses. Zoho Expense seamlessly integrates with various other applications in our current software ecosystem, allowing for a streamlined workflow. Moreover, the high degree of customization available ensures that any organizations can implement Zoho Expense quickly and effectively, without the need to change their existing processes.
PROSZoho Expense is a top-tier solution for managing travel and expenses. The software is designed with a focus on reducing overspending, automating expense reporting, and ensuring complete oversight over expenditures ultimately, this enables small sized businesses to enhance productivity with optimize cash flow, and improve overall financial health for any new born organizations.
CONSNo negatives about the Zoho Expense as of now.