MarketBox

RATING:

5.0

(19)

About MarketBox

MarketBox is appointment scheduling software specifically designed for businesses offering in-home and mobile services. We make it easy for consumers to self-book and pay online, and for businesses to manage provider logistics and payment processing. - Get booked online, 24/7 & let customers schedule appointments at a specific time at their chosen location - Minimize wasted travel time by scheduling providers according to their travel zones - Accept payments online & go cashless with everything from service payments to tips - Integrate into your current system & processes, with no business interruptions - Reduce last-minute cancellations by automating appointment reminders to customers via email - Keep customers coming back and booking more with recurring app...

MarketBox Pricing

Starting price: 

$39.00 per month

Free trial: 

Available

Free version: 

Available

Date & Time Selector

MarketBox Reviews

Overall Rating

5.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for MarketBox

1 - 5 of 19 Reviews

User Profile

Geoffrey

Verified reviewer

Consumer Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Best e-commerce option for service businesses with a travelling workforce. Customizable and scalable

Overall, this is a powerful and customizable booking platform while empowering our providers with proper technology to scale our business.

PROS

MarketBox easily allows our instructors to set their preferred travel zones, availability, and manage their bookings whether it’s online or via the mobile app. This keeps them more engaged, decreasing turnover, minimizing back and forth logistics issues with our support team, and allowing our team to focus on building customer demand/revenue. The MarketBox team is incredibly responsive to feedback and is pushing out features at an impressive rate. It seems like every month at least one major improvement is announced that helps make our team’s jobs easier. Powerful features like self-book for clients, automated reminders to our providers, customizable services and skills, and regional pricing allow us to focus on sales and marketing, and not logistics.

CONS

The admin portal could have better UX. But what it lacks in design, it makes up for in power.

Reasons for switching to MarketBox

Our internal tech team just couldn't keep up with our user's needs and we were falling behind by losing talent and customers when the user experience wasn't up to modern standards. All the while becoming increasingly expensive. Lost revenue opportunities and increased costs forced us to look for different options.

Vendor Response

We're so glad to hear that you've been having a great experience with our MarketBox software! We're continuously adding new features so it will continue to be an even more powerful tool!

Replied March 2021

Charlotte

Management Consulting, 1 employee

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Marketbox - great solution for my personal training business!

Pretty happy - I have more time to take on additional clients, or not work ridiculous hours.

PROS

Marketbox is a great all in one app for personal trainers and fitness professionals to easily sell services and reduce the amount of manual work associated with running a small business. When I looked to the market to see what was available to run my business, I was left with three poor options until I found MarketBox: 1) Cough up the cash for a solution that is really only aimed at a big box gym (I don’t need half the functions and the fee structure doesn’t make sense) 2) Spend a lot of time and money cobbling together a bunch of scheduling apps with basic booking and payment abilities 3) Do it on the cheap, and with lack of a technology option, use sweat labour and google drive + social and hope for the best Marketbox has clearly done its homework – and there is hope for the independent personal trainer to be able to make money and survive in this industry. FINALLY! I couldn’t be more happy. My fav things include: 1. Managing all of my business data in one location. This includes client sales, bookings, payments. I'm spending less time doing admin work. 2. Option to easily sell services at different locations; sometimes I travel to meet a client, or I train them virtually. This flexibility is key 3. MarketBox is the only system I've seen that allows me to set up travel zones and a zoom integration all at once. 4. Client self-booking - The interface is easy to use (even if you aren't a techie), and my clients love it.

CONS

Cool to have more integrations with additional apps like Fitness Pal, Apple Health, and TruCoach so I can have the complete picture of my client. But these are nice to have.

Reasons for switching to MarketBox

Too confusing to juggle multiple apps, including paying all of the fees. It was an easy option to change when the cost was cheaper, and time saved.

Emily

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2023

MarketBox is a great software!

Last year, our swim school used a software that was difficult for our clients to understand and schedule on, and also difficult to manage/fix errors on the back end. MarketBox has fixed so many issues and I love that how it works for mobile businesses like ours. Another reason MarketBox has been so great is the customer support they offer. John has gone above and beyond to answer our questions, explain the features we're not understanding, and overall just making himself available to us. MarketBox has, in a short time, made my job much easier!

PROS

I love that MarketBox routes our clients to schedule on the correct instructor's schedule by just inputting their pool address.

CONS

I know this feature is coming, but right now I wish that there was a way for clients to book recurring lessons on different days of the week.

Reason for choosing MarketBox

Our swim school is unique in the fact that the majority of our lessons are mobile (i.e., given at various locations around Austin). Most softwares are great at scheduling for fixed locations, but we chose MarketBox because of the ease for scheduling at multiple locations.

Reasons for switching to MarketBox

Our previous software was not friendly for the clients to use or for the administrators. Clients were unable to cancel and reschedule their lessons by themselves. It was easy for clients to book on the wrong calendar/schedule because the software did not filter by location/address.

Julie

Education Management, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Outstanding Customer Service & Easy-To-Use

10/10

PROS

I like how customizable the software is so we can turn on the features that apply to our services (and turn off the ones that don't). The booking flow is so simple and quick and learning how to maneuver the admin dashboard is too! The customer service is also super speedy to attend to any questions or concerns we may have which makes the onboarding process stress-free.

CONS

Any minor roadblocks we've encountered during the onboarding process have been not only answered by customer service but incorporated into their next round of changes/updates.

Reason for choosing MarketBox

The support during the onboarding process and customizable options.

User Profile

Amine

Verified reviewer

Education Management, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

MarketBox, thank you!

It's been a great experience so far, the support team is very receptive and helpful. As customers, we feel engaged, valued and most importantly heard, when our feedback is taken into consideration! All the best to the MarketBox team!

PROS

MarketBox has helped us to optimize the time needed to onboard a provider, make changes to an existing booking and even better, it allows our providers to manage their own schedules with complete ease. The dashboard has real-time data for our daily sales performance, we appreciate that, since it serves as motivation for the time to hit our daily targets. The automated notification feature (Ex: When a booking is made or a customer placed an inquiry) has been crucial to our response times and our overall customer experience.

CONS

MarketBox does a great job capturing different data points for different stakeholders. With that being said, it would be great have more flexibility to create custom reports (Ex: Sales in a given city). Otherwise, everything else is great, the team loves