All Picktime Reviews
1-25 of 54 Reviews
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Aemad
Verified reviewer
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Fantastic! Enabled all of our pharmacies to schedule and execute Covid Vaccinations
First and foremost, I am thankful to Picktime as we were one of the first pharmacies in Texas, US to receive Covid Vaccines. We worked with Picktime and designed a platform where we were able to schedule Covid vaccinations since December 2020. We use Picktime daily now. .
PROS- Ease of setup - Simple interface for people using the web
CONS- Lack of reminders apart from the initial reminder email. Would love to be able to integrate it with a texting SMS platform (I would pay for that feature). - Sometimes if too many people are logging in at the same time to make an online booking, then simultaneous bookings give an error to the second person booking the same time slot and not indicate that it was full.
Vendor Response
Hello Aemad, We are glad that you are happy with Picktime. We have launched SMS notifications and SMS reminders.
Replied April 2022
Luca
Verified reviewer
Computer Software, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
The perfect tool to book appointments in organizations
Easy to use and integrable with Facebook
PROSIt allows to book appointments with multiple locations/people. It simplifies all the process and sync it with your calendar.
CONSIt should have more calendars integrations, I’m they’ll provide it soon
LNai
Health, Wellness and Fitness, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Great for small businesses!
Overall, I really enjoy using Picktime and, though not perfect, I'll stick with it. It's affordable and has what I need for proper price.
PROSI changed to Picktime when my old booking software couldn't offer me a service feature where two locations are available. I wanted something easy to use for my clients and allowed me to add in the features required to steer my clients in the correct direction best for them. My client's say it works great and makes it easy for them to find my available bookings.
CONSIt can be a little confusing when getting started. They also don't offer custom text confirmation/reminders, which would help a lot for people who fail to read their e-mail initial e-mail.
Reasons for switching to Picktime
Setmore couldn't offer me duel location scheduling.
Vendor Response
Hell LNai, We appreciate your insightful review of Picktime and are thrilled that our software has helped streamline your booking process while providing the flexibility you needed for multiple locations. It's rewarding to hear that your clients are benefiting from the ease of use and finding it simple to access your available bookings. Your suggestion regarding custom text confirmation and reminders is valuable to us. While this feature isn't currently available, we are actively working on enhancing our offerings based on user feedback. Your input will certainly be taken into consideration as we continue to improve our software. Thank you for making Picktime your choice for booking solutions. We're committed to refining our platform to better serve you and your clients. If you have more insights to share or further inquiries, feel free to contact us. Your satisfaction is our priority.
Replied August 2023
Heritier
Accounting, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Peace of Mind and no need to get another software. It makes my Tax Business excellent
Calendar Synchronization, Payment and Reminders
CONSSometimes 3 % of my clients had trouble to make appointment as the link was asking them to sign up.The vast majority of my clients never had issue with that
Anonymous
51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
3
Reviewed September 2023
Great for value, but not my first choice
Overall, it works and gets the job done. It's not the best scheduling software. It's amazing for the price. But you get what you pay for. It's very basic and doesn't feel very modern. It feels like it takes longer than it should to set everything up. It's also not the best client management. You have to search for features like automatic replies/reminders, descriptions, design, appointments, etc. It's okay but you get what you pay for.
PROSI love that there's a free version and the paid version is very very inexpensive. It's very basic. You can put multiple services for clients to choose and create an appointment for.
CONSIt is not very user-friendly. I may be biased because I used Calendy before Picktime and Calendly was far superior. Picktime's landing page doesn't feel sleek and can confuse clients at times. It takes time to set up and design. It takes time to set up the different services. It takes time to integrate and embed into your website. It works fine but isn't as efficient as you would expect it to be.
JIN
Health, Wellness and Fitness, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Fitness and Wellness
overall is very satisfied. customer service response fast and answer your queries. kudos to the team.
PROSI like the most is when you access it via mobile easily
CONSI just notice if you cleansing the customers section no available button for "select all" to easy access. please include that button.
Reason for choosing Picktime
Picktime is easy to use, user friendly and value for money.
James
Verified reviewer
Veterinary, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed July 2023
The pop-up ads make this product confusing to our clients.
Would be great, except for the major cons mentioned above. The popup ads give a very unprofessional appearance to the product.
PROSFree. Performed necessary function. Easy to integrate with Paypal. Liked the Time Blocker feature.
CONSThe pop-up adds on the booking window were confusing our clients. Had to email our clients not to click on the START button on the Ad and instead click on the "Book Appointment" button. This forced us to switch to Simplybook.me. Also, clients had to know which days appointment were available to click on the correct day in order to book an appointment. Would be much better if it came up with the first day an appointment is available.
Reason for choosing Picktime
Free.
Reasons for switching to Picktime
Picktime was free. Had to switch back due to popup ads on Picktime.
Haydie
Health, Wellness and Fitness, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Loving Picktime!
Support very helpful, loved customising my business look, a little tricky for me to get the hang of where and how to do it but multiple uses and familiarising myself means I’m pretty proficient. My products and services look the best on Picktime. I used Calendly and Acuity free trial and found them very bland in comparison, may have been free trial.
PROSHow good i can get my business looking on a booking platform!
CONSThe things I want are close to being launched ie multiple pack classes, payment system and custom notifications and alerts. I’m excited to complete my booking system when they arrive. I was a bit slow to work out how to use it but could be user error. I had to navigate a lot to get familiar with the system, with the online support I’ve got the hang of it.
Reason for choosing Picktime
Firstly because it was free and it offered something that were lacking in some of the large paid appointment bookers. I looked closely at what I needed for my health and wellness business, different to corporate. However I discovered it’s very attractive and athletic compared to other brands. It look good and can be custom put together. It’s a great flow on if business aesthetics matter to your business!
Chris
Online Media, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Great product and support is excellent
The software is easy to setup and is ideal for both novice users and web developers alike. The support is amazing and [SENSITIVE CONTENT] was brilliant in helping me customise the product for our specific requirements, so many thanks again [SENSITIVE CONTENT].
PROSExtremely easy to setup, customise and integrate with various services
CONSHaven't found anything negative as of yet
Reason for choosing Picktime
Wide range of features, tons of integration options, easy to customise, nice simple layout and the support before signup and also after started using has been incredible.
Reasons for switching to Picktime
While Calendly is a great product, the pricing and the lack of ability to truly customise the product for custom integrations ( not products like mailchimp etc ) was an issue for me
Jessica
Photography, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Photographer
I am saving time because the system they have created is easy to use and smart.
PROSIt is easy to use and if you have any problems it is very easy to email someone and they will help you. They responded within minutes and what I love the most is that they are able to fix any mess ups I have done from their end.... that is key for a person who is not computer savvy;)
CONSI would like it if they had a system for my customers to pay....they said they were working on that.
Reasons for switching to Picktime
I did not find the program user friendly. I need a program that moves smoothly and helps me along. I need it to be smart to help me save time since I am not the greatest at computers.
Claire
Health, Wellness and Fitness, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Fantastic service
Really useful, easy to use for the clients booking in, and easy for me to manage too.
PROSThe customer service is so helpful, and the online videos are simple and easy to access. There's always a way to do what you want it to do, the customer service staff can tell you how.
CONSI use it for free, but would love the ability to email the clients for free with it :)
Faith
Renewables & Environment, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Picktime - Boking made Easy
I like that we often get reminders and never miss appointments It makes online scheduling super easy
CONSPicktime is super easy to use and no reason to dislike it.
Taegan
Education Management, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
PickTime Is Great!
I run a lab at a university in which we teach students how to fly different drones we have. PickTime is great for scheduling that automatically and makes our lives and our students lives easier!
CONSHard to think of cons, we love PickTime so much!
Reasons for switching to Picktime
It sucked and we needed something better.
Vendor Response
Hello Taegan, We are glad to hear that Picktime has been so useful for scheduling your drone lessons at the university! It's always a relief when a tool or platform can make life easier for both instructors and students. It sounds like it's been a seamless and positive experience so far. If you have any questions or concerns in the future, don't hesitate to reach out to Picktime's support team for assistance.
Replied April 2023
Scott
Non-Profit Organization Management, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed July 2020
Social Distancing at the Pool
Overall, I found PickTime to be intuitive and easy to implement. It took a couple of iterations to understand how the different features interacted, but it was worth the testing.
PROSWe needed an application to control the number of people at our pool. PickTime fit the bill. I liked it most because it is logically laid out for setup and is very flexible. It can be set to book individuals (i.e., team members) based on their schedule and abilities (i.e., Service). PickTime can also be set for classes to limit size, which is why I selected it for our pool crowd control. Classes and Services can also book Resources to ensure you don't book folks and not have the necessary Resources. The biggest plus is the ability to export attendee lists!
CONSI liked the user interface the least, which is what should be the best part of the application. When selecting a booking, the PickTime forces the user to go through the Book Appointment option. It would be easier to allow users to go directly from the Classes or Services listings to the booking options. Also, the feature that opens and closes booking is limited to individual-to-individual bookings, however, I found that when booking the calendar view controlled the booking window, but booking by the Class view did not. For our application with the pool, we did not want people booking everyday over the whole Summer at one time.
Alyse
Recreational Facilities and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2022
It was fantastic before we scaled
Great for ease of use and value. Very easy to setup, and the customer booking site was clean and straight forward. Overall, I loved it when we were a smaller business. It got less useful as we grew larger.
PROSI love how EASY it was to use! This is the first software I used for my new business and it was perfect. Simple, straight-forward, and inexpensive. We have now scaled to a franchise and need more features, but Picktime was perfect for us for the first year.
CONSThe customer list was glitchy. Customers didn't (at the time) create accounts. They just booked each appointment separately. So they couldn't save payment info for future use, see their history, etc. I had to handle that on my end. Because they didn't have individual accounts, it would save customers into my list over and over. I had at least 4-6 profiles for each customer which through off reporting.
Ed
Environmental Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
We really like Picktime
We have used Picktime for close to 3 years, we have seen it improve and have been very pleased with the ease of scheduling and the response of the support teams if we ever have any technical glitches. It provides good notifications to clients and support staff and we depend on it regulary for our appoint scheduling of our lab samples pickups
PROSEasy to use, and reliable. We depend on Picktime for our lab sample courier transport scheduling and we have been very pleased with the ease of use and its reliability and very good support team
CONSWe have not used any other software scheduling product so unaware of additional items that would help our process
Vendor Response
Hello Ed, We are glad that you are happy with Picktime.
Replied September 2022
Rob
Sports, 51-200 employees
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Great free software that solved my problem!
We have only just gone live using the system so a little too early to say.
PROSI needed a low cost method of allowing club members to book time on the rinks on our bowling green. I have to admit one of the first considerations as we are a small organisation with limited funds is that at present the software is free. Once you get into the functionality of the program set up is quite straight forward in fact easier for small businesses than it was for me as I was adapting the program so it was only being used to book time on our green not providing a specific service or class. There is an online chatline for suppor and I have the support team to be extremely helpful and quick to respond.
CONSWhen you are using the software and particularly in set of time slots there is only the option of drop down menus from which you select the start time. An option to type in the start time would perhaps save time? In the customer booking could we have the inclusion of a calendar so that customers can click on date and see what classes are available?
Reason for choosing Picktime
I have be honest because it was offered free this was a major consideration. We are a very small organisation with limited funds. However if this trial is successful we would be prepared to pay a reasonable fee to support the developers.
Kevin
Entertainment, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
SIMPLY SUPERB PRODUCT & SERVICE!
Fabulous saved MY Business - i am very unorganized golf pro with more students than [SENSITIVE CONTENT HIDDEN] had money. i was losing them because used only text to keep track of how many lessons left in a package and was overbooking and flat out missing appointments. It was embarrasing until Picktime saved my revenue!
PROSEase of use and reliability top notch! Supportive staff always there - however so flawless I only compliment them for never having to troubleshoot with.
CONSN/A I super highly recommend this problem solver to any Artist who is out there painting on the canvass when you need to keep track of HOW MUCH MuLA you are making$$$. I can keep copious notes on each client - like birthdays- annoyances- whether they show up late, etc. LOVE IT!
Katie
Events Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2023
Party For Our Planet
AMAZING! THANK YOU SO MUCH!!! will always recommend picktime!
PROSfree & easy to use, great for start ups! GREATLY appreciate the communication & customer service care
CONSsomewhat confusing and limited display/functionalities
Reason for choosing Picktime
better for getting started, good compatibility & has everything we need
Vendor Response
Hello Katie, We are glad that you are happy with Picktime.
Replied April 2023
Beth
Photography, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Great Free Software!
Great! This program I have found to be so easy to use! I have tried others and thought of switching, but always return!
PROSI love that it is free! I am able to customize the fields I need for my bookings. I also like that I can share the booking link with ease.
CONSI would like to be able to change the theme and ppictures.
Ros
Management Consulting, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Makes my life easier
Their chat response to queries is excellent and they take time to help resolve issues.
PROSEasy to set up and manage, and the integrations for links are useful. Clients like it as it's straightforward. I'm able to block time and breaks easily and re-set times as necessary. Client email reminders help considerably.
CONSI would like to personalise the booking page more.
Reasons for switching to Picktime
Poor response time
Vendor Response
Hello Ros, We are glad that you are happy with Picktime.
Replied May 2022
John
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Very Pleased Customer
I love everything about this software, it is easy to use , my staff has no problem navigating it , I’m very happy
CONSThere’s nothing not to like about the software it has been a wonderful addition to my practice
Vendor Response
Thanks for the 5-star rating and positive review, John. Hope you continue to enjoy scheduling and managing bookings on our app. If you have any feedback or suggestions, please write to us at hello@picktime.com. We would love to hear from you!
Replied October 2021
Thao
Hospital & Health Care, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2023
Picktime
excellent
PROSdifferent colors for different types of appointments
CONSnone. everything is working as expected.
Reason for choosing Picktime
easier to use
Reasons for switching to Picktime
easier to use
Charles
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
A truly amazing product
Phenomenal product for the price of $0.00. I highly highly recommend this to anyone needing a scheduling program.
PROSI still can’t believe this product is free! The features offered not only work, but they work very well! Customer support was very easy and they answered my question within a day! Integrates easily with my Facebook page. I could not be happier with this product!
CONSI’m still a new user, so I have yet to find anything I don’t like about this software. I just wanted it to aid in scheduling patients, but I got more than what I imagined and I’m very thankful for the product because it helped me a lot in terms of getting my business up and running.
Reasons for switching to Picktime
Picktime was recommended by a colleague of mine, and I initially switched because of pricing and I never imagined I would get so much functionality out of it. Thank you!
Raphael
Religious Institutions, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
The best
The best so far. Everything works perfectly fine and the support is very good.
PROSThe free version is valuable. It's not a bait or freemium. You will be able to use the free version for your basic needs. The support is very good.
CONSYou can't limit clients on scheduling yet The administration page and the emails confirmation are limited to English Lang.
Reasons for switching to Picktime
Free version features.