About Coupa Expense

Coupa Expense is a comprehensive T&E solution designed to help businesses capture, manage, validate, and analyze expenses across the organization.

Through powerful automations and consolidated reporting, Coupa Expense reduces manual work by capturing expenses from sources like expense reports, purchasing cards, and travel bookings.

Its capabilities provide a seamless employee user experience, while significantly reducing the time and effort required for finance teams to ensure global compliance, review/approve expenses and identify suspicious spend.

Coupa Community Intelligence also taps into the power of the collective community to provide targeted recommendations and peer benchmarking KPIs that help organizations better gauge the perform...


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Supported Operating System(s):

Web browser (OS agnostic)

25 Reviews of Coupa Expense

Average User Ratings

Overall

4.36 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(13)

13

4 stars

(10)

10

3 stars

(1)

1

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 25 results

January 2019

Megan from Celebration Church TX

Verified Reviewer

Company Size: 51-200 employees

Industry: Religious Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Coupa Review

It's quick and easy to use and learn!

Pros

It is so easy to put in a request for a PO and attach documents and information needed for the purchase. The request then gets sent to the appropriate people for approval and purchase. The accounting team then does the rest!

Cons

I forget to upload the receipt sometimes.

June 2018

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

June 2018

End user's love but application team might face hurdles

Effectively reduces cost, better operational efficiencies and better end user experience

Pros

The tool is meant to give a very good experience to end users. All the out of box functions are designed with high quality UI standards which will reduce the learning curve for end users. IT team don't have to spend hours to explain the features and functions as the terminologies and configurations are quite intuitive. Finally so much comes out of box if planned well and ahead of time a lot of customization requirement can be avoided. The T&E module is really liked by a lot of top tier business users.

Cons

The integration capability is not up to the mark. When it comes to customize a lot of road blocks can be faced but it seems the Product team is actively looking in to some of them and with every release they are making some advancement in this direction. There are some weird limitation on few types of reporting capabilities which I think should be there.

March 2018

Laxmikanth from VIAVI Solutions

Company Size: 1,001-5,000 employees

Industry: Telecommunications

Time Used: Less than 6 months

Review Source


Ease-of-use

3.0

Functionality

2.0

March 2018

Very rigid application without any Flexibility

Please do proper due deligence and do not rely on sales pitch. The only reason i am writing this review is to save others because i do not want anyone else to go through the pain we have been through. My recommendation - Do not bother looking at Coupa. Look for other options

Pros

Honestly, except the user interface which is common on most expense applications there is nothing much to offer.

Cons

Does not support entire credit card transaction feed Application is rigid and does not offer any flexibility. They over promised when selling and under delivered Customer support is bad

September 2018

Paul from Aspire Public Schools

Company Size: 1,001-5,000 employees

Industry: Primary/Secondary Education

Time Used: Less than 12 months

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2018

This product is very valuable to a large organization and specifically the accounting teams of that org. Implementation can be difficult but ultimately Coupa Expense platform is highly configurable to an orgs needs.

Pros

1. Can be configured in almost any way a business needs. 2. Approval chains can be as simple or complex as you need them. 3. Administration can be managed by accounting team. 4. Integration with Google maps for mileage records. 5. Super easy for users to adopt

Cons

1. Implementation can be painful depending on which route you go. Coupa may direct you to a third party they partner with and you may be stuck we super strict deadlines and change orders if you aren't able to stick to them.

March 2018

Lesha from Celebration Church

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Coupa is so easy to use and helps keep budgets in line, especially with approvals in place.

Pros

Coupa is easy to navigate and to understand. I can easily request payment be made for something, upload the invoice, IDT (Internal Department Transfer) specific items that our department needs, the list goes on and we have it setup with the vendors that we use to go directly to their page and once we've selected the items we would like to purchase it will send the checkout back to Coupa for approval and purchasing!

Cons

Honestly, I don't have anything bad to say about Coupa. There was only one one time that we couldn't figure out why a PO# wasn't reflecting right and we kept getting emails about a PO# that was denied but it wasn't. Maybe a weird glitch once?