FreshBooks Software

4.47 / 5 (3,442) FrontRunners

Our advisors have recommended this product 17 times in the last 30 days

About FreshBooks

FreshBooks takes billing out of your hands and puts it on autopilot. Set up automated invoicing, online payment options (ACH and Credit Card), and late payment reminders to get paid 2x faster. Next, boost team productivity with precise time tracking and collaborative project tools, so every minute, file, and conversation is tracked and logged.

FreshBooks is a web-based accounting solution that caters to small businesses. FreshBooks serves various industries, such as marketing, legal services and business consulting, trades and home services and information technology (IT).

Key features of FreshBooks include invoicing, expense tracking, time tracking, reporting and payments management. Users can brand their invoices, accept online payments and set auto...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10, Not Applicable

3,442 Reviews of FreshBooks

Average User Ratings

Overall

4.47 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(1,963)

1,963

4 stars

(1,193)

1,193

3 stars

(232)

232

2 stars

(32)

32

1 stars

(22)

22

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 3442 results

September 2019

Frank from Prince Igor

Verified Reviewer

Company Size: 11-50 employees

Industry: Media Production

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

I wish I could rate it higher than a 10

Switching to it from one of those other software packages was one of the most liberating experiences of my career.

Pros

It was so easy to add and remove third party apps if and when they were needed.Plus, there were lots of options for third party apps that I could plug in or switch out as needed.

Cons

It never once made me a cup of coffee. I know that sounds like a weird joke but that's pretty much the only thing that it couldn't do for me.

Reasons for Switching to FreshBooks

I made the mistake of adding some extra services onto my QuckBooks account. It took a matter of seconds to add them. When they weren't working out for me, getting them removed took numerous phone calls and hours of my time. I eventually reached a point where it was easier to switch than to continue dealing with them.

October 2020

Heather from Mackin Creative

Company Size: 1 employee

Industry: Graphic Design

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

October 2020

Easy no nonsense accounting platform

I had been using a widely regarded accounting competitor whose system was way more than I needed. FreshBooks allowed me to consolidate several platforms into one - saving me money and time.

Pros

FreshBooks allows me to create estimates & send proposals, track my time, invoice clients and reconcile my expenses for financial reporting all in one easy to use place. I was using 3 different platforms before to do all of this.

Cons

It would be nice to have slightly more robust accounting functionality but for the most part it does everything I need it to do. I’d like to be able to track time by quantity rather than just duration.

Reasons for Choosing FreshBooks

FB seemed the least complicated. I didn’t need my accounting product to be my virtual assistant, I needed it to make bookkeeping easy for me so I could run my business.

Reasons for Switching to FreshBooks

I wanted something easier to use where I could also create estimates & proposals and track my time.

November 2020

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

November 2020

FreshBooks - a software program that really puts the freshness its doing invoicing

I do the invoicing for my husband on this and quite frankly its so easy to use that he can now do it himself. I honestly like the user-friendliness and the fact that you can add online payment methods and send off the invoice straight to client.

Pros

Ease of use and integration from pc to mobile. The fact that i could copy repetitive invoices and projects saved me a lot of time as well. Availability by the touch of a button

Cons

trial ended too soon... but was worth it! because I purchased the full version.

Reasons for Switching to FreshBooks

Seeing that both me and my husband cannot be always at a desk we are able to use this on our mobile and integrate with our busy lives.

December 2019

Charles from Muskoka Hydrovac

Company Size: 2-10 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

December 2019

The Worst online Invoicing System on the planet

Freshbooks is the worst company I have every dealt with. I had a legitimate complaint about the software duplicating, triplicating and some times four versions of the same transaction. They ignored my complaint for over a year and when I finally reached a VP to discuss, then cancelled my account in under 48 hours losing years of business information, including invoices, contacts etc. Freshbooks goal is to get your money and then destroy you business. To add insult to injury, 18 months after Freshbooks canceled and deleted my account, they charged my credit card for another year subscription. Basically Freshbooks wants your money, prepared to sell you a horrible solution, will kick you off if you complaint too loudly and then charge you for another year with zero accountability. Freshbooks should be facing fraud charges and or a Class Action lawsuit. I expect either very shortly in the future.

Pros

The software was easy to use and did allow me to set up a single customer with multiple email address (you can not do this on Quickbooks)

Cons

The software was horrible. It would duplicate, triplicate and sometimes four times recreate the same bank account or credit card entry. this made life for my book keeper a nightmare. You then complain about this oversight and Freshbooks would ignore your complaint, indicate it was a once only issue (which it never was) and eventually will kick you off their platform with less than 48 hours notice losing years worth of business information, including invoices, contacts etc. Freshbooks will go down in the Hall of Fame of worst business software platform ever. My advise to all is avoid this platform at all cost and use another online solution. Freshbooks will screw you over the first chance they get.

Reasons for Choosing FreshBooks

Freshbooks was a big mistake, Please dont repeat the mistake I made.

Reasons for Switching to FreshBooks

I thought Freshbooks would be better. Instead I ended up switching from freshbooks to Quickbooks 18 months ago and have been very happy

October 2020

Tường from Investor

Company Size: 51-200 employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

October 2020

This software is extremely easy to use.Beautiful user interface, easy to operate and very profession

We work very well with the team thanks to work sharing, document sharing is quick and easy.

Pros

Completely convenient and easy. I find that overall this is a great program I use to start designing for businesses automatically. Can be combined with other apps I am using. No more spending weeks billing and sending to customers. Freshbooks will create an invoice and send it out in seconds send suggestions, track my time, invoice clients and adjust my costs for financial reporting, all in one easy-to-use. Track and control account simply, no longer spend too much effort because of many types of account simply each day. Smart reporting system combined with easy and effective teamwork place.

Cons

FreshBooks is designed with auto-leveling and data checking to ensure all numbers are accurate and logical. But since our trades are so accurate, I don't have any negative points

Reasons for Switching to FreshBooks

My friend recommended it and I invited me to use it for my project And it's easier to use, I can create estimates and suggestions and keep track of my time.