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Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10, Not ApplicableAbout FreshBooks
FreshBooks takes billing out of your hands and puts it on autopilot. Set up automated invoicing, online payment options (ACH and Credit Card), and late payment reminders to get paid 2x faster. Next, boost team productivity with precise time tracking and collaborative project tools, so every minute, file, and conversation is tracked and logged.
FreshBooks is a web-based accounting solution that caters to small businesses. FreshBooks serves various industries, such as marketing, legal services and business consulting, trades and home services and information technology (IT).
Key features of FreshBooks include invoicing, expense tracking, time tracking, reporting and payments management. Users can brand their invoices, accept online payments and set auto...
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Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10, Not ApplicableAverage User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
September 2019
Frank from Prince Igor
Company Size: 11-50 employees
Industry: Media Production
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
I wish I could rate it higher than a 10
Switching to it from one of those other software packages was one of the most liberating experiences of my career.
Pros
It was so easy to add and remove third party apps if and when they were needed.Plus, there were lots of options for third party apps that I could plug in or switch out as needed.
Cons
It never once made me a cup of coffee. I know that sounds like a weird joke but that's pretty much the only thing that it couldn't do for me.
Reasons for Switching to FreshBooks
I made the mistake of adding some extra services onto my QuckBooks account. It took a matter of seconds to add them. When they weren't working out for me, getting them removed took numerous phone calls and hours of my time. I eventually reached a point where it was easier to switch than to continue dealing with them.
October 2020
Heather from Mackin Creative
Company Size: 1 employee
Industry: Graphic Design
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
October 2020
Easy no nonsense accounting platform
I had been using a widely regarded accounting competitor whose system was way more than I needed. FreshBooks allowed me to consolidate several platforms into one - saving me money and time.
Pros
FreshBooks allows me to create estimates & send proposals, track my time, invoice clients and reconcile my expenses for financial reporting all in one easy to use place. I was using 3 different platforms before to do all of this.
Cons
It would be nice to have slightly more robust accounting functionality but for the most part it does everything I need it to do. I’d like to be able to track time by quantity rather than just duration.
Reasons for Choosing FreshBooks
FB seemed the least complicated. I didn’t need my accounting product to be my virtual assistant, I needed it to make bookkeeping easy for me so I could run my business.
Reasons for Switching to FreshBooks
I wanted something easier to use where I could also create estimates & proposals and track my time.
November 2020
Anonymous
Company Size: 5,001-10,000 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
November 2020
FreshBooks - a software program that really puts the freshness its doing invoicing
I do the invoicing for my husband on this and quite frankly its so easy to use that he can now do it himself. I honestly like the user-friendliness and the fact that you can add online payment methods and send off the invoice straight to client.
Pros
Ease of use and integration from pc to mobile. The fact that i could copy repetitive invoices and projects saved me a lot of time as well. Availability by the touch of a button
Cons
trial ended too soon... but was worth it! because I purchased the full version.
Reasons for Switching to FreshBooks
Seeing that both me and my husband cannot be always at a desk we are able to use this on our mobile and integrate with our busy lives.
December 2019
Charles from Muskoka Hydrovac
Company Size: 2-10 employees
Industry: Construction
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
December 2019
The Worst online Invoicing System on the planet
Freshbooks is the worst company I have every dealt with. I had a legitimate complaint about the software duplicating, triplicating and some times four versions of the same transaction. They ignored my complaint for over a year and when I finally reached a VP to discuss, then cancelled my account in under 48 hours losing years of business information, including invoices, contacts etc. Freshbooks goal is to get your money and then destroy you business. To add insult to injury, 18 months after Freshbooks canceled and deleted my account, they charged my credit card for another year subscription. Basically Freshbooks wants your money, prepared to sell you a horrible solution, will kick you off if you complaint too loudly and then charge you for another year with zero accountability. Freshbooks should be facing fraud charges and or a Class Action lawsuit. I expect either very shortly in the future.
Pros
The software was easy to use and did allow me to set up a single customer with multiple email address (you can not do this on Quickbooks)
Cons
The software was horrible. It would duplicate, triplicate and sometimes four times recreate the same bank account or credit card entry. this made life for my book keeper a nightmare. You then complain about this oversight and Freshbooks would ignore your complaint, indicate it was a once only issue (which it never was) and eventually will kick you off their platform with less than 48 hours notice losing years worth of business information, including invoices, contacts etc. Freshbooks will go down in the Hall of Fame of worst business software platform ever. My advise to all is avoid this platform at all cost and use another online solution. Freshbooks will screw you over the first chance they get.
Reasons for Choosing FreshBooks
Freshbooks was a big mistake, Please dont repeat the mistake I made.
Reasons for Switching to FreshBooks
I thought Freshbooks would be better. Instead I ended up switching from freshbooks to Quickbooks 18 months ago and have been very happy
October 2020
Tường from Investor
Company Size: 51-200 employees
Industry: Banking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
October 2020
This software is extremely easy to use.Beautiful user interface, easy to operate and very profession
We work very well with the team thanks to work sharing, document sharing is quick and easy.
Pros
Completely convenient and easy. I find that overall this is a great program I use to start designing for businesses automatically. Can be combined with other apps I am using. No more spending weeks billing and sending to customers. Freshbooks will create an invoice and send it out in seconds send suggestions, track my time, invoice clients and adjust my costs for financial reporting, all in one easy-to-use. Track and control account simply, no longer spend too much effort because of many types of account simply each day. Smart reporting system combined with easy and effective teamwork place.
Cons
FreshBooks is designed with auto-leveling and data checking to ensure all numbers are accurate and logical. But since our trades are so accurate, I don't have any negative points
Reasons for Switching to FreshBooks
My friend recommended it and I invited me to use it for my project And it's easier to use, I can create estimates and suggestions and keep track of my time.