About PaySimple Pro

PaySimple Pro is a cloud-based service offering point of sale, payment processing, billing and invoicing and customer relationship management (CRM) tools within a suite. It is suitable for small to midsize businesses in industries such as construction, hospitality, nonprofit, retail and property management.

For repeat payments at consistent amounts, users can configure recurring billing and automated notifications to alert clients that bills are due. Users receive notifications when bills are paid or if a payment is late. Configurable payment pages, online forms and branded email alerts are available.

Users can take e-check, ACH or credit card payments over the phone, in person or bill customers later. PaySimple detects existing customer accounts and ...


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Supported Operating System(s):

Web browser (OS agnostic)

76 Reviews of PaySimple Pro

Average User Ratings

Overall

4.21 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(46)

46

4 stars

(17)

17

3 stars

(3)

3

2 stars

(3)

3

1 stars

(7)

7

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 76 results

December 2018

Stacey from Dianne Cole Johnson School of Dance

Verified Reviewer

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

PaySimple is just that-Simple!

Pros

It is so simple to use and train people on. The customer service is out of this world. I needed help with a customer payment issue that was really out of their scope of service, but they went out of their way to help me get some answers! They are also one of the only companies we have found to take electronic checks as well as credit cards. This helps us keep credit card fees down and some of our clients prefer that method of payment.

Cons

Their fees are on the higher end-but definitely worth it!

August 2019

Thomas from Polarhide, LLC

Verified Reviewer

Company Size: 1 employee

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

A surprisingly useful tool for totally managing credit cards sales.

I manufacture, sell, and ship industrial coatings worldwide with a strong focus on the Southern states.

Pros

It works as advertised! The dashboard only focuses on the essentials you need to know about. The overall structure of the package is utterly logical. You can easily find credit card customers, easily see how much they have purchased, all of the related invoices and the crowning glory of this product is the fact it tells you when the customer actually paid and it tells you immediately. Again the Dashboard is a major feature because it not only has charts for sales but charts for whether the sale closed relative to it being "out there, unpaid". It tracks Settlement Summary, Failed Transactions, Expiring Credit Card Schedules, Recurring Payments, Invoices ( Past Due, Paid, Unpaid, Invoices Sent, and Overdue. There is a past due invoice Aging chart, Unpaid Invoice Exposure. It is very useful to be able to "eyeball" all the possible problems when you have one page showing all the sources of a crisis. Another positive is that they deal with the Credit Card bank, thus managing security issues such that you never have to fear the dreaded "Clawback" due to your own mistakes. A neat friendly package. I am so used to poor service from Software companies that I expect it. The service people at Paysimple are very motivated to make you happy. This tells me the management at PaySimple is strong.

Cons

I cannot think of a complaint I have had in two years of use. I wish I could to balance this report with negatives but there are none. I do wish they had a non-credit card version. Then I could lose my existing accounting package(an expensive subscription).

Reasons for Choosing PaySimple Pro

Nicer and clearly more competent people at the company.

March 2017

Shayne from NGLCC

Verified Reviewer

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

4.0

Functionality

1.0

March 2017

Not an accounting system

If you are expecting this to work like A/R in an accounting system, you'll be disappointed. It's primary focus is being an e-tail platform, so if you are an office that needs to send invoices that can be paid on-line, you'll run into some snags. And you are forced to set up a domain name even if you know you will never use it, which is just wrong.

Pros

Multiple people can access invoice status.

Cons

It is designed for billing individuals, not companies.

September 2015

Aaron

Verified Reviewer

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

September 2015

Great features and affordability

When I started our little martial arts school, I knew what the industry expected and where things were heading. So, it was important to me to keep my costs low, without sacrificing functionality. I use PaySimple for everything from invoicing our after school programs to staying on top of automated billing each month. For $34.95/month it beats the hell out of the other big brands I've tried like First Data. Not only do I get more for less, but the customer support has been phenomenal each and every time I call.

Pros

Ease of use, functionality, ability to generate reports, notices when recurring billing customers have cards that are about to expire.

Cons

Too long of a checkout process for online sales. I need to pay for Shopify in order to make the online buying process easier on potential introductory and trial members.

Response from PaySimple

Replied September 2015

Thank you Aaron for the review and feedback. We're happy to hear our customer service team has been so helpful and that our product is helping you manage your recurring billing and stay on top of payment notifications. As always, feel free to call us for any additional help: 800.466.0992.

January 2020

Tony from Reborn Cabinets

Verified Reviewer

Company Size: 201-500 employees

Industry: Building Materials

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

January 2020

PaySimple makes payments... SIMPLE!

Overall I can't imagine doing business in the field without this option. Being able to quote, close and take the deposit or full payment for a sale has increased our sales and my closing ratio. It's truly the future now.

Pros

I love the ability to take credit card payments right from my iPad. The supplied device to slide Credit Cards makes my sales easy and improves my close rate since I can take a payment right there on the spot.

Cons

There are times when the device that slides the card can be finicky. However 95% of the time I'm able to complete the transaction. The other 5% I use our payment site.