Reliabills goes the extra mile

We have a small company and had struggled with an old version of Quick Books that was totally inflexible for our company's unique requirements and business model. I tried one other "highly rated" billing software for a week and could not get comfortable with it and the support was not good either. I started over and signed up with ReliaBills and used their introductory video to get started. I set up my accounts and then had a few questions so I reached out to customer support and IMMEDIATELY received responses and even personally generated videos to deal with my specific area of concern. For the first several months there were growing pains, to be expected, but the support was unbelievable and they always got to the heart of my issues with solutions and helped me grow in my understanding of the software. They are, in my experience, utterly without peer when it comes to customer support and HAVE told many friends and associates about them. On top of all that, in less than one year the number of delinquent invoices has been dramatically reduced to the point where it's rare to have any unpaid invoice that is older than 45 days. THEY ARE THE BEST VENDOR I'VE EVER DONE BUSINESS WITH!

Pros

Intuitive, for the most part, flexible, dependable

Cons

Honestly, I can't think of anything and I've been with Reliabills for a year now.

Set it and Forget it - Easy Invoicing and Follow up

I deal with a lot of clients most of whom pay small monthly fees. Using Reliabills to handle the details has been a real savings of time, energy and concern. And this added service doesn't push their price out of bounds. It's still a very reasonable and reliable platform.

Pros

The automated email communications that come with the platform makes following up with clients on the whole accounting piece very easy. I would also say that the support is among the best I've experienced. Quick responses, hand-holding when needed and they don't make you feel like you're a burden.

Cons

I would like to be able to have multiple variations on Welcome letters, etc. because I have different types of clients for different products or services and rather than customizing it each time, it would be nice if you could do it once and have the option to save it with a different name and then when you create a new client record you choose what type of client they are.

Easy to use application

Pros

This software has really automated the way I manage my receivables and payables. It has saved a lot of my data entry time.

Cons

The application works well for me and I have faced no major issues since I first started using it. I recommend everyone to give it a try once.

ReliaBills Has Helped Me Get Paid and Streamline Invoicing

I absolutely LOVE ReliaBills and highly recommend it all my clients and colleagues. The ease of use of the system and automation to remind clients to pay, not to mention making it easy to pay, really helps me run my business while not getting bogged down with chasing open invoices.

Pros

The customer portal for all clients Customization in invoice reminders and invoice setup/design Invoice reminders Accepts all credit cards Very easy to use

Cons

A basic ReliaBills mobile app would be great

Reliabills is a great tool.

Amazing!

Pros

Easy to set up and manage. Professional delivery. Once a customer is set up there is very little I need to remember to do because it is all automated.

Cons

The fact that when issues are refunded they are not reflected in the invoice. This can be confusing for clients and make reconciling and year end statements challenging.